2/10 Terrible
Monique
Traveled with family
Jan 2, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the worse experience I ever had. From the deity walls, mirror and shower to the bedding and even shade lamps - mattress and pillows with dirty stains, the rudest staff I ever met to the point of the hotel manager trying to gaslight me to the fact that my son didn’t get a tollway bed despite being advertised that way. The room was supposed to accommodate 4 and only did 2. I had a broken fridge and had to literally argue to get moved to a different room where it was downgraded version to my room and was juts lightly cleaner. I was juts so exhausted by then I simply didn’t have any more energy to advocate for us. The hotels are not equipped for our blow dryers etc and they do not give you adapters they sell for $50 8 times the price down the street. Is price gauging around the corner for a place that feels at the most a two start/ hotel. It’s very sad to see this property let go this way. I would like a refund or credit because this hotel should not be in Expedia - it doesn’t meet its standards. I tried red the photos and it is simply not that. I have photos to prove.
Monique
Stayed 4 nights in Dec 2024