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The Balaji Palace at Playa Grande

4.5 star property

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Photo gallery for The Balaji Palace at Playa Grande

Beach/ocean view
Outdoor spa tub
Aerial view
Interior entrance
View from property

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • On private beach
  • Hot Tub
  • Gym
  • Breakfast available
  • Pool

Explore the area

Map
Playa Grande, Rio San Juan, Espaillat
  • Playa Grande Golf Course
    ‪2 min drive‬
  • Playa Caleton
    ‪4 min drive‬
  • Gri Gri Lagoon
    ‪5 min drive‬

Room options

View all photos for Royal Suite, 1 King Bed, Oceanfront

Royal Suite, 1 King Bed, Oceanfront | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Royal Suite, 1 King Bed, Oceanfront

  • 450 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Garden Area

Suite, 1 King Bed, Garden Area | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed, Garden Area

  • 355 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite, 1 King Bed, Jetted Tub, Oceanfront

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Royal Suite, 1 King Bed, Jetted Tub, Oceanfront

  • 452 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 Queen Bed

  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

The Balaji Palace at Playa Grande

4.5-star Rio San Juan resort with private beach
Catch some rays on The Balaji Palace at Playa Grande's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.
The Balaji Palace at Playa Grande offers 17 accommodations with iPod docking stations and complimentary newspapers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers, bathrobes, and complimentary toiletries. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Rollaway/extra beds (surcharge) are also available.
4 hot tubs are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a private beach, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include sports massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Simply step outside to unwind on the resort's beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Balaji Palace at Playa Grande like an outdoor pool and a children's pool.

Dining is available at one of the resort's 2 restaurants. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. This luxury resort also offers a sauna, a fitness center, and a garden. Onsite self parking is complimentary. The property offers extended parking privileges to guests.

The Balaji Palace at Playa Grande has designated areas for smoking.

English breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11 AM.
Balaji Palace - This beachfront restaurant specializes in Caribbean cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).
Grand Hall - This restaurant serves breakfast only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Limo/town car service
  • Free self parking on site
  • RV/bus/truck parking on site
  • Extended parking on site

Food and drink

  • Daily English breakfast available 7:30 AM to 11:00 AM for a fee: USD 20 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas

Restaurants on site

  • Balaji Palace
  • Grand Hall

Things to do

  • 4 hot tubs
  • Billiards/pool table
  • Children's pool
  • Fishing
  • Full-service spa
  • Gym
  • Outdoor pool
  • Personal motorized watercraft
  • Sauna
  • TV in common areas
  • Volleyball

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a private beach
  • Picnic area
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • Elevator

More

  • 2 buildings
  • 4 floors
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower

Entertainment

  • iPod dock

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per stay

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately USD 20 per person
  • Airport shuttle fee: USD 120 per vehicle (one way)
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Palace Playa Grande
Palace Playa Grande Hotel
Palace Playa Grande Hotel Rio San Juan
Palace Playa Grande Rio San Juan
The Palace At Playa Grande Hotel Rio San Juan
Palace Playa Grande Resort Rio San Juan
Palace Playa Grande Resort
Balaji Palace Playa Grande Resort Rio San Juan
Balaji Palace Playa Grande Resort
Balaji Palace Playa Grande Rio San Juan
Balaji Palace Playa Grande
The Balaji At Grande Juan
The Balaji Palace at Playa Grande Resort
The Balaji Palace at Playa Grande Rio San Juan
The Balaji Palace at Playa Grande Resort Rio San Juan

The Balaji Palace at Playa Grande Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 5 out of 10 reviews
Rating 8 - Good. 1 out of 10 reviews
Rating 6 - Okay. 1 out of 10 reviews
Rating 4 - Poor. 0 out of 10 reviews
Rating 2 - Terrible. 3 out of 10 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

10/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Andres, Rio San Juan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere, beautiful place and excellent service
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing services, great location, outstanding experience
Stayed 1 night in Dec 2018

2/10 Terrible

JR

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience, stranded - BEWARE
Reservation was confirmed through Expedia and credit card was charged. Arrived at the hotel, an hour and a half away from the airport, only to find it CLOSED. Nobody answered the phone (and cell reception was terrible, maybe because it was raining heavily). Taxi took me to the nearest other hotel (Playa Grande Beach Club), and the manager there was able to reach the manager of The Palace, who said he had no record of my reservation and the hotel was closed because no other customers were there. Ended up staying at the Beach Club, which was a little pricier than I had planned but fantastic, and I highly recommend to anyone considering The Palace to go there instead. At the very least double and triple check directly with the hotel that they have your reservation BEFORE flying there, or you might end up stranded like me.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not try to stay here
First I could not find the hotel. Called hotels phone number many times and got a answering machine that had a different hotel name on machine. I went looking for the hotel name on machine. Found that hotel. Went to giant gate in front of hotel around 6pm. No one at gate . Gate was locked. Yelled anyone here no answer. Could see a hotel in the distance. No lights on and saw no people or cars. Called Expedia. They attempted to call hotel and got a answering machine. Expedia said they would give me a refund once they finally got approval from hotel. Then had to look for answer hotel in a foreign country. Horrible experience

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Treated like royalty at The Palace!
The Palace didn't start as a luxury hotel but rather a private residence. But now it is open to the public to get a glimpse of what it must be like to live like royalty! The location is ideal. The Cliff House is literally built into the ocean-side cliff. The main building (The Palace) is set back across wonderful landscaping and terraced walkways with fantastic views. A third building (the guesthouse) has 4 guest rooms as well. This is an ideal location for a relaxing and private vacation. Meals are set out by the staff on the back porch which receives a wonderful breeze all day. Other covered porches and gazebos offer relief from the sun when needed. The pool is comfortable and refreshing. Local wildlife includes resident chickens and peacocks. However, all of these amazing facilities pale in comparison to the tremendous staff whose only mission seems to be to pamper you and make you feel like you are the only guests in the hotel. To be fair, on two nights, we were. But the morning, afternoon, and evening staff were attentive, courteous, helpful, polite and right there whenever they were needed. The service is truly world-class--unmatched at all but the most exclusive luxury international hotels. Details: Location on the ocean, not as some Google Maps put it in Rio San Juan. Look for the kidney-shaped pool. ATM available in town; staff will give you a ride. Get a ride from airport thru the hotel to save hassle; meal plan available at hotel too.

10/10 Excellent

Nick, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
A lil more expensive but definitely worth it in my opinion

10/10 Excellent

Peach, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel & Great Staff!
The hotel is beautiful, the pictures don't do it justice. The private beach had really strong waves when we stayed so I was a little nervous to actually swim in it, but there are a bunch of nice beaches close by which the staff will take you to. Playa Grande is beautiful and you should definetly go there at least once. The hotel staff were amazing. Very friendly and helpful. A guy named Felix came by on my first day to sell some excursions. I went to Do-Do lagoon, horseback riding and whale watching. I would reccomend all three, as they are pretty private. I went to the lagoon with a couple which was staying at the hotel as well and a member of the staff came along, and the horseback riding was completely private. Whale watching was with a bunch of people from other hotels and was amazing. We saw a humpback whale and her baby! I got the meal plan which wasn't really great (Expedia doesn't offer it but the hotel will). Next time I would pay a-la-carte for breakfast and then get lunch and dinner out. Another couple went this route and it worked out great for them; Tinto, our guide from the lagoon trip was really nice and took them out every day. To get to the hotel take the Expedia Blue bus. I was the only person on the bus and it was really easy and about half the price the hotel will charge. Also, bring cash. The excursions charged a lot for credit card fees and it's a pain to use the ATM in the town. Overall, great experience. I highly reccomend.

8/10 Good

Lauren, New York, NY

Liked: Cleanliness, staff & service
Different experience. Amazing staff. Great food.
This was a great 3 day vacation, we needed to disconnect and that is exactly what this is. We just got back from an amazing relaxing 3 days in Feb 2014- the staff makes the stay. Everyone wants to help you. The hotel is very remote and its very homey feel- romantic place for a couple. No hotels in the area or restaurants or a touristy town- so know to expect that. The hotel offers rides to and from 2 nearby beaches which are really beautiful. You can get a sense for the local lifestyle here. The palace is really beautiful- no tv or phone in the rooms also which again is something we appreciated.

2/10 Terrible

Paul, Arcachon

Disliked: Staff & service, property conditions & facilities, room comfort
hotel decevant
Àrrive vers 16h et aussitôt agression d un employé pour savoir ce que sera votre repas du soir. Il est impératif de répondre de suite.ensuite visite de la chambre(située à côté de la réception) Porte vitrée ,fenêtre sans volet,pas de séparation entre chambre et wc.pas de frigo etc.... Dîner ,choix 2 entrée 3 plat 2 desserts.....et pas de Café dans ce soit disant PALACE. Pour ne pas prendre de risques ,nous dînerons avec qqs pâtes et riz froid Après avoir rejoint notre chambre,qui donne aussi dans le hall,nous constatons que qqs personnes s amuse follement au billard américain. En l absence de tout personnel de l établissement,nous interpellons les joueurs de billard qui Comprennent la situation en arrêtant immédiatement leur partie. Le matin petit déjeuner réduit à ca plus simple expression. Après quoi nous décidons de ne pas poursuivre cette expérience pour la nuit suivante pré payee et nous partons.

6/10 Okay

Felipe, Santo Domingo

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No esta como advertido
El hotel no estaba como hemos pensado. No se llama "the palace at playa grande" no estaba en el playa grande, no teine los facilidades y hay bastante habitaciones casi abandonado. En realidad es un pequeño "boutique" hotel que se llama "Balaji Palace"