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Hotel Spa Mansion Santa Isabella

3.0 star property

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Photo gallery for Hotel Spa Mansion Santa Isabella

Courtyard view
Terrace/patio
LED TV
Family Suite | In-room safe, individually decorated, individually furnished
In-room dining

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Room service
  • Pet friendly
  • Parking included
  • Breakfast included

Explore the area

Map
Jose Veloz 2848, between, Carabobo Magdalena Davalos, Riobamba, Chimborazo
  • Maldonado Park
    ‪3 min walk‬
  • Riobamba Cathedral
    ‪4 min walk‬
  • Museum of Religious Art
    ‪4 min walk‬

Room options

View all photos for Classic Twin Room

Classic Twin Room | In-room safe, individually decorated, individually furnished

Classic Twin Room

  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Traditional Double Room

Traditional Double Room | In-room safe, individually decorated, individually furnished

Traditional Double Room

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

In-room safe, individually decorated, individually furnished

Deluxe Room

  • 323.00 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Garden View

In-room safe, individually decorated, individually furnished

Deluxe Room, 1 Bedroom, Garden View

  • 230 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Luxury Suite, 1 King Bed | In-room safe, individually decorated, individually furnished

Luxury Suite, 1 King Bed

  • 438 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Single Room

Classic Single Room | In-room safe, individually decorated, individually furnished

Classic Single Room

  • 240 sq ft
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Triple Room

Superior Triple Room | In-room safe, individually decorated, individually furnished

Superior Triple Room

  • 290 sq ft
  • Sleeps 3
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Family Suite

Family Suite | In-room safe, individually decorated, individually furnished

Family Suite

  • 377 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Spa Mansion Santa Isabella

3-star Riobamba hotel walkable to Maldonado Park
This smoke-free hotel features a full-service spa, a restaurant, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite.
Hotel Spa Mansion Santa Isabella offers 25 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. LED televisions come with satellite channels.

Bathrooms include bathrobes, bidets, and hair dryers. This Riobamba hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Hotel Spa Mansion Santa Isabella features a full-service spa and a sauna. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Wired and wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a business center and meeting rooms. This Colonial hotel also offers a terrace, tour/ticket assistance, and a garden. Guests can use the indoor pool at a partner property. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Complimentary self parking is available on site.

Hotel Spa Mansion Santa Isabella is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.
Hotel Spa Mansion Santa Isabella has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Ecotours
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Indoor pool (guest access)
  • Sauna
  • Steam room

Family friendly

  • Access to nearby indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Doorbell and phone notification
  • Hardwood flooring in room
  • Lever door handles
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 15

Check-out

Check-out before 11:30 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link

Access methods

Staffed front desk, key retrieval

Pets

Pets allowed for an extra charge of USD 15 per accommodation (varies based on length of stay), plus a one-time cleaning fee of USD 25
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: USD 15 per accommodation (varies based on length of stay) plus USD 25 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Mansion Santa Isabella
Mansion Santa Isabella Hotel
Mansion Santa Isabella Hotel Riobamba
Mansion Santa Isabella Riobamba
Mansion Santa Isabella
Spa Mansion Santa Isabella
Hotel Spa Mansion Santa Isabella Hotel
Hotel Spa Mansion Santa Isabella Riobamba
Hotel Spa Mansion Santa Isabella Hotel Riobamba

Hotel Spa Mansion Santa Isabella Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 47 out of 85 reviews
Rating 8 - Good. 24 out of 85 reviews
Rating 6 - Okay. 7 out of 85 reviews
Rating 4 - Poor. 4 out of 85 reviews
Rating 2 - Terrible. 3 out of 85 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! We have stayed at this hotel for several trips now and it is consistently awesome.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Unfortunately the spa area was unavailable
Stayed 1 night in Jan 2024

10/10 Excellent

carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Top notch staff & service. Clean rooms, big beds, wifi, we did laundry, we did couples massages, free breakfast in the restaurant attached to it. Safe neighborhood, close to shopping and transportation. Rodrigo did an amazing job. Transport to Quito airport provided.
Stayed 4 nights in Dec 2023

6/10 Okay

Catherine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall beautiful property in Riobamba. My husband & I were originally placed in a much smaller room than what we had booked. A bit of an inconvenience, but staff corrected situation once I informed them. Loved the suite (once we were moved to the correct room) & would highly recommend!! We were not given any information about breakfast, spa, etc. when we checked in so that would be my suggestion for an area to improve on
Stayed 1 night in Nov 2023

6/10 Okay

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
The gardens were amazing. The staff was very nice

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and excellent food.
Stayed 2 nights in Sep 2023

10/10 Excellent

Loorna

Stayed 1 night in Mar 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly.
Stayed 3 nights in Feb 2023

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Staff were extremely helpful and kind!
Stayed 2 nights in Feb 2023

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional and Angel was extremely helpful.
Stayed 1 night in Feb 2023

10/10 Excellent

Raul

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2023

8/10 Good

Celia Roxane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here because it was recommended in the 2022 Lonely Planet. The property was beautiful, the room was cramped as the Loenly Planet mentioned. Everything was clean and staff were very attentive. We visited the spa twice, which is only open by appointment right now. I thought it was overpriced, but it was very pretty and clean. It was $44 for use of the jacussi for 2 hours and $55 for jacuzzi with the two saunas. We also did a couple massage which was $80 total. That was already, I wouldn't do it again. The parking was a little inconvenient but it was still nice to have safe parking. There is a gate in the back of the property that they have to open for you to put the car into. The free breakfast is great. Overall I would recommend this place.

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay in this beautiful classic building. We had a king suite which came with double sink, shower and a soaking bathtub in the suite. Nice big comfortable king bed. The staff were always very friendly. Food at the restaurant was very nice. The hotel is right in the center of riobamba, 10 minute stroll to the main strip of restaurants and bars/clubs. 2 minutes from the central park and the train station. Very safe town, had a great time. Would definitely stay here again.
Stayed 3 nights in Oct 2022

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Looks like a beautiful historic property however the family suites are worn. Carpet is stained and needs replacing. Things like taps and faucets are barely attached. Rough shape.
Stayed 1 night in Jul 2022

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great, and the breakfast is really good.
Stayed 1 night in Jun 2022

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful architecture and decor. Quiet room, excellent breakfast. Best dinner in Riobamba. Staff is super helpful. Just one little problem: it was unusually cold, a space heater would have been great, but would stay there again.
Stayed 2 nights in Apr 2022

4/10 Poor

Eric

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The building is really nice with nice older style rooms. The staff is not very professional. Woke us up to move cars in order to get more cars in a special parking lot behind the hotel. Was really no restaurant so the team improvised but would have been better just not open the restaurant. The hotel is in the middle of town which is really nice as you can walk to most of the interesting places.
Stayed 3 nights in Apr 2022

8/10 Good

Rachel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, good service but poorly insulated ( very noisy)
Stayed 5 nights in Mar 2022

8/10 Good

Vincent

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old mansion with beautiful antiques, wonderful old high-ceilinged rooms, good WiFi, a fantastic breakfast, and an excellent staff
Stayed 2 nights in Jan 2022

10/10 Excellent

Roberto

Stayed 1 night in Jun 2021

6/10 Okay

Jason

Ok place for a night staff was great.
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm not sure what can be done, but in the room above mine there was an inconsiderate woman with high heel shoes on tromping around at all hours. Really disturbed my sleep. Otherwise I would have have rated this hotel excellent.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to spend the night, colorful, smell good and very clean
Stayed 1 night in Nov 2019