2/10 Terrible
Scott
Feb 19, 2025
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Left High and Dry
Scott
Stayed 1 night in Feb 2025
Portales del Tayrona Garden Hotel
3.0 star property
Choose dates to view prices
Photo gallery for Portales del Tayrona Garden Hotel
Reviews
2.02.0 out of 10
Popular amenities
- Spa
- Pool
- Breakfast included
- Pet friendly
- Housekeeping
- Parking included
Explore the area
Calabazo, Santa Marta, Magdalena, 47007
- Cabo San Juan del Guía Beach212 min walk
- Tayrona National Natural Park82 min walk
- Cristal Beach72 min drive
- Santa Marta (SMR-Simon Bolivar)50 min drive
Room options
View all photos for Basic Quadruple Room
Basic Quadruple Room
- Mountain view
- 172 sq ft
- Sleeps 4
- 2 Double Beds
View all photos for Comfort Double Room
Comfort Double Room
- 156 sq ft
- Sleeps 2
- 1 King Bed
View all photos for Family Room
Family Room
- 301 sq ft
- Sleeps 6
- 1 Queen Bed and 4 Large Twin Beds
View all photos for Family Room
Family Room
- 301 sq ft
- Sleeps 6
- 1 Queen Bed and 4 Large Twin Beds
View all photos for Basic Double Room
Basic Double Room
- 65 sq ft
- Sleeps 2
- 1 Double Bed
View all photos for Comfort Double Room
Comfort Double Room
- 151 sq ft
- Sleeps 2
- 1 Queen Bed
View all photos for Comfort Quadruple Room
Comfort Quadruple Room
- 215 sq ft
- Sleeps 4
- 2 Double Beds
View all photos for Basic Quadruple Room
Basic Quadruple Room
- Mountain view
- 172 sq ft
- Sleeps 4
- 2 Double Beds
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About this property
Portales del Tayrona Garden Hotel
3-star Santa Marta hotel with restaurant
Along with an outdoor pool, this hotel has a restaurant and coffee/tea in a common area. Free cooked-to-order breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include spa services. Change of towels is available on request.
Portales del Tayrona Garden Hotel offers 5 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers. Each accommodation is individually furnished and decorated. This Santa Marta hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages and massages.
The hotel offers a restaurant. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Wireless Internet access is complimentary. This Santa Marta hotel also offers an outdoor pool, spa services, and coffee/tea in a common area. Complimentary uncovered self parking is available on site.
A complimentary cooked-to-order breakfast is served each morning between 6:00 AM and 11:00 AM. A complimentary manager's reception is offered each day.
Portales del Tayrona Garden Hotel has a restaurant on site.
Languages
English, Spanish
Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 25+ Mbps
- Available in some public areas: Free WiFi
Parking and transportation
- Free uncovered self parking on site
- Onsite parking includes off-street options
Food and drink
- Free cooked-to-order breakfast available daily 6:00 AM to 11:00 AM
- A restaurant
- Coffee and tea in common areas
- Free daily manager's reception
Things to do
- Basketball
- Ecotours
- Outdoor pool
Family friendly
- Outdoor pool
Conveniences
- Limited-hour front desk
Guest services
- Change of bedsheets (on request)
- Change of towels on request
- Housekeeping (daily)
Outdoors
- In a national park
- In the mountains
- Pool loungers
Spa
- Hot stone massages
Accessibility
- No elevator
- Tile flooring in room
Room amenities
Bedroom
- Bedsheets provided
Bathroom
- Private bathroom
- Shampoo
- Shower
- Soap
- Toilet paper
- Towels provided
Food and drink
- Coffee/tea maker
More
- Access via exterior corridors
- Air conditioning
- Individual decor
- Individual furnishings
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Late check-in fee for check-in between 11:00 PM and 5:00 AM
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
The front desk is open daily from 8:00 AM - 6:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Access methods
Front desk (limited hours)
Pets
Pets allowed for an extra charge of COP 20000 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Administrative fee: COP 5000 per person, per stay
- You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
We have included all charges provided to us by the property.
Optional extras
- Pet fee: COP 20000 per pet (varies based on length of stay)
- Service animals are exempt from fees
- Late check-in fee for check-in between 11:00 PM and 5:00 AM
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Property Registration Number 191580
We should mention
This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Property is also known as
Hotel Portales del Tayrona
Portales Del Tayrona Garden
Portales del Tayrona by DOT Tradition
Portales del Tayrona Garden Hotel Hotel
Portales del Tayrona Garden Hotel Santa Marta
Portales del Tayrona Garden Hotel Hotel Santa Marta
Portales del Tayrona Garden Hotel Reviews
Reviews
2.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 0 out of 1 reviews
10 - Excellent
0
Rating 8 - Good. 0 out of 1 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 1 reviews
6 - Okay
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Rating 4 - Poor. 0 out of 1 reviews
4 - Poor
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Rating 2 - Terrible. 1 out of 1 reviews
2 - Terrible
1
10/10
Cleanliness
6.0/10
Staff & service
2.0/10
Property conditions & facilities
2.0/10
Eco-friendliness