Holiday Inn Express Hotel & Suites RIPLEY, an IHG Hotel Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Excellent stay! I will definitely be coming to this particular hotel when I travel from North Carolina to Indiana. The lobby was decorated in a cute fall theme. The staff was great! The breakfast was very good with lots of variety and pre packaged to go treats, which was nice and convenient. If you are traveling with a pet there were plenty of clean areas that were well lit to potty your dog. The hotel is very convenient to restaurants, gas and fast food.
Great stay here for a local festival. Every staff member we encountered was lovely and friendly. The breakfast offered many options and was delicious. Really enjoyed the extra touches like bottled water and cookies. Hotel overall seemed very clean. I have only had good experiences with IHG hotels.
Only gripe I have is the bed being too firm and the pillows too soft, but that is with most hotels.
Good location right off the freeway, close to a lot of fast food, safe area with plenty of parking. Good warm breakfast with a good selection of items. Staff is very friendly and helpful.
Everything was good except I had asked if we could split the bill when we checked in. I was told that it could be done when I check out. Do I asked then and was told it was impossible!!! Because of this I have incurred bank charges for other purchases that didnât go through. Iâm very unhappy with this situation! And will not be staying with your hotel again!! It was a simple request and you said you could do it and you could not. So you lied to me and cost me extra money.
Very disappointed,
Rob
Very beautiful hotel all around. The room was spacious and the beds were comfy. Everything was clean. The staff was very friendly and the breakfast was delicious. Will be staying here again!
The air conditioner in the room had to be turned down to 61 just to cool the room. And the TV only had the option for live TV, could not connect to the internet for streaming. But the bed was fantastic and the staff was super friendly and helpful. Overall a very nice stay.
There was a very strong scent in the lobby which triggered a migraine while we were checking in. The scent was noticeable in public areas connected to the lobby. While checking out, I mentioned my concerns about the smell and the manager told me that "Lot's of people have said they liked it". She did finally say that she was sorry for my reaction but the comment was very insincere. I told her I was concerned that a severe medical event could be triggered in someone who had breathing difficulties and she once again informed that I was the only person who complained and lots of people liked it.
Staff extremely friendly, great amenities, drinks and breakfast included
Verified traveler
Stayed 1 night in Aug 2024
6/10 Okay
Lindsey
Traveled with family and small children
Aug 7, 2024
Liked: Staff & service, amenities
Rooms only stocked with two towels, despite sleeping 6 people. No bedding provided for the pull out bed. Front desk was prompt with delivering though. Bathroom mat was dirty, bathroom was a little lacking in cleaning. Breakfast was out of nearly everything at 8am and was never refilled while we ate. Convenient and safe location.
We really enjoyed how big the space was it was very homie for a r
Hotel room we loved that our daughter could running around freely and our dog had room to her self as well.
Well definitely book again!!!!! Room 201 for the win!!!
This is an excellent hotel with a great breakfast. We stayed for three nights over the 4th of July, and everything was perfect. Also, it's the best place in Ripley to watch the fireworks. We set up our lawn chairs in the side yard next to the hotel, and the fireworks were right over our heads. It was awesome, and we didn't have to drive anywhere afterwards! đ
Stephanie
Stayed 3 nights in Jul 2024
4/10 Poor
Patrick
Traveled with family
Jul 8, 2024
Not a great checkin process. A member of my party tried to use the card to enter through a back door, after parking the car. When he made it back to the front he was toldâoh yeah, that only works half the timeâ. We also tried the hand sanitizer dispensers on multiple floors and all were empty. When mentioned to the front desk, he said âyeah they are all emptyâ. The place is clean but a significant training process should be implemented on how to address issues.