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Hotel Kristal Palace - Tonelli Hotels - Adult Friendly

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Kristal Palace - Tonelli Hotels - Adult Friendly

Seasonal outdoor pool, pool umbrellas, sun loungers
Front of property
Seasonal outdoor pool, pool umbrellas, sun loungers
Hiking
Lobby lounge

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Gym
  • Bar
  • Breakfast included
  • Hot Tub
  • Room service
  • Laundry

Explore the area

Map
Via Confalonieri, 8, Riva del Garda, TN, 38066
  • Spiaggia dei Sabbioni
    8 min walk
  • Porto San Nicolo
    8 min walk
  • Ristorante Pizzeria Primo
    3 min walk
  • Mori Station
    28 min drive

Room options

View all photos for Superior Room (Prestige)

Minibar, in-room safe, individually furnished, desk

Superior Room (Prestige)

  • 334 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Suite, Balcony

Suite, Balcony | Minibar, in-room safe, individually furnished, desk

Suite, Balcony

  • 420 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double or Twin Room, Balcony

Minibar, in-room safe, individually furnished, desk

Superior Double or Twin Room, Balcony

  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Double or Twin Room, Balcony

Minibar, in-room safe, individually furnished, desk

Standard Double or Twin Room, Balcony

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Suite, Terrace

  • 420 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double or Twin Room, Balcony

Executive Double or Twin Room, Balcony | Minibar, in-room safe, individually furnished, desk

Executive Double or Twin Room, Balcony

  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Doppia Junior Suite Deluxe, terrazza

Doppia Junior Suite Deluxe, terrazza | Minibar, in-room safe, individually furnished, desk

Doppia Junior Suite Deluxe, terrazza

  • 334 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room, Balcony

Minibar, in-room safe, individually furnished, desk

Superior Double or Twin Room, Balcony

  • 258 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

Executive Double or Twin Room (Elegance)

  • 258 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Room, Balcony

Junior Room, Balcony | Minibar, in-room safe, individually furnished, desk

Junior Room, Balcony

  • 334 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Kristal Palace - Tonelli Hotels - Adult Friendly

4.5-star Riva del Garda hotel with rooftop terrace
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite. Limited housekeeping is available.
Hotel Kristal Palace - Tonelli Hotels - Adult Friendly offers 58 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily.

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool, Hotel Kristal Palace - Tonelli Hotels - Adult Friendly provides a spa tub, a fitness center, and complimentary bicycles. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered. Wireless Internet access is complimentary.

This luxury hotel also offers a rooftop terrace, tour/ticket assistance, and coffee/tea in a common area. Complimentary uncovered self parking is available on site, along with a car charging station.

Hotel Kristal Palace - Tonelli Hotels - Adult Friendly is a smoke-free property.

Guests are offered a complimentary buffet breakfast.
Hotel Kristal Palace - Tonelli Hotels - Adult Friendly has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Free bicycle rentals
  • Gym
  • Piano
  • Seasonal outdoor pool
  • Spa tub
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 15

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 14 are not allowed at this adults-only property; all guests 14 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.50 per person, per night, up to 10 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, mobile payments, and cash
Property Registration Number IT022153A1D23YIUWX

We should mention

All guests must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May 13 to September 23

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Kristal Palace
Kristal Palace Tonelli
Hotel Kristal Palace TonelliHotels Riva del Garda
Kristal Palace Tonelli Hotels Riva del Garda
Kristal Palace Tonelli Riva del Garda
Tonelli Hotels
Kristal Palace Tonelli Hotels Hotel Riva del Garda
Kristal Palace Tonelli Hotels Hotel
Hotel Kristal Palace TonelliHotels
Kristal Palace TonelliHotels
Hotel Kristal Palace TonelliHotels
Hotel Kristal Palace Tonelli Hotels Adult Friendly
Hotel Kristal Palace - Tonelli Hotels - Adult Friendly Hotel

Hotel Kristal Palace - Tonelli Hotels - Adult Friendly Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 63 out of 85 reviews" "
Rating 8 - Good. 18 out of 85 reviews" "
Rating 6 - Okay. 3 out of 85 reviews" "
Rating 4 - Poor. 1 out of 85 reviews" "
Rating 2 - Terrible. 0 out of 85 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

eleni, chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice but as other reviewers mentioned the views from the room are limited since there are other buildings nearby. However the view from the pool on the top floor was spectacular! Breakfast was also there and it was just heaven. The beauty of the mountains and lake could not be beat. The room was also nice and had everything you would need. Modern and clean. Service was wonderful. We would come back!
Stayed 2 nights in Aug 2024

10/10 Excellent

DELIA

Stayed 1 night in Jul 2024

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time here. Staff were kind and friendly. Breakfast on the room by the pool was fantastic. Excellent views from the roof are the highlight. Nice rooms with good facilities. Well maintained.
Stayed 4 nights in Jul 2024

10/10 Excellent

Lewis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning hotel with amazing staff! Great service!
Stayed 7 nights in Jun 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely breakfast, friendly staff, nice rooftop pool, nightly entertainment
Stayed 9 nights in Jun 2024

4/10 Poor

Laura

Liked: Cleanliness
Disliked: Staff & service, room comfort
Little to know air conditioning in room. Staff reset a/c but did not change result. No WiFi during stay. Was out of servile. No mini refrigerator in room. Surprising for a 4+ star hotel. Only view of lake with a view of other rooftops of course, is on the rooftop which is beautiful and breakfast was lovely.
Stayed 1 night in Jun 2024

6/10 Okay

Adriana, Miami

Terribly stained carpets & walls. This hotel needs serious maintenance
Stayed 3 nights in Jun 2024

10/10 Excellent

Raymond, Nepean

Liked: Cleanliness, staff & service, amenities
The rooftop bar was wonderful with superb views and great nightly entertainment. The front desk and other service personnel were great and very helpful and friendly. Underground parking was a bonus! A little additional lighting in the room would be the only thing wanting. But overall a super place to stay.
Stayed 3 nights in Jun 2024

8/10 Good

Conrad

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Vincenzo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in May 2022

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people were very nice. Mr. Tonnelli was exceptionally helpful. The hotel amenities were marvelous. The hotel was new and in the newer part of town. Depends on what you like as to whether that is good or bad. Close to the beach. But a good walk to the ferry and the historical part of town. Overall a very good experience.
Stayed 4 nights in Jun 2021

8/10 Good

Catherine

Business traveler
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2020

10/10 Excellent

Bertie, Berkshire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very modern with good facilities. The breakfast choice was good and their rolling toaster was fast (most are v.slow). It has a happy hour for drinks on the roof terrace plus night time entertainment. It's about a 1km (10-15 min) walk into the main centre of Riva.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms and bathrooms, nice balcony, good view from the pool area on the roof where there is cafe and breakfast is served. Has its parking. Walking distance to town
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Have just had the most fantastic time. Fabulous hotel and the staff were very helpful (especially Paulo ). Loved the sky bar at night especially the Kristal Collins cocktail and the very romanic Friday night dinner on the roof terrace. Really couldn't fault the hotel. The location was great just a 10 min walk into Riva or the hotel kindly have the service of a minibus. Would recommend this hotel and this region of the lake.
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were all very friendly and helped to make our stay extra special. The quality of the food served in the hotel dining room is particularly impressive. There was some very good live entertainment in the sky pool bar area.
Stayed 7 nights in Jul 2019

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, looks exactly like the photographs. Excellent staff and lots of different options for breakfast. I will stay at this hotel the next time I visit Lake Garda.
Stayed 1 night in Jan 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly hotel. Great roof top pool and bar. Good location with amazing views.
Stayed 7 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good to stay.. nice clean good service.. no hair cream:(
Stayed 2 nights in Jan 2018

10/10 Excellent

Paul, Barnsley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful few days in a fantastic place
We visits as part of a European tour to celebrate my wife's birthday - nothing more to say other than an absolutely fantastic hotel in a wonderful resort.

6/10 Okay

Lucas, Miami

Liked: Cleanliness, room comfort
Okay hotely in Garda
The hotel was definitely one of the better ones in Riva del Garda. It looked newer and bigger than the rest. As in most of Europe during the summer the hotel is overpriced for what it offers. The breakfast was included but very poor, the corridors had an old carpet and no a/c (like in most of Europe). We arrived at night and nobody helped us with our luggage to our room. Also, when we plugged in something to an outlet in the room the power went out so we had to go downstairs and get someone to help us out. They were able to fix the problem. They did give us a free upgrade to a room on the fifth floor which was nice as we were celebrating our honeymoon. The room was big that was definitely a plus. They also had a plate of mediocre fruit and prosecco as compliments for our honeymoon. The hotel does not have a view of the lake, from the terrace you can see the lake but it's a limited view.

10/10 Excellent

Asgeir, Reykjavík, Iceland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definately stay there again !
Me and my wife had a lovely stay at Hotel Kristal Palas for two nights. Service was exellent, cleanliness very good and location of the Hotel is good. The staff was good.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Very nice place enjoyed the stay

10/10 Excellent

Nicola, Suffolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Fabulous hotel, very helpful staff. My only reservation was the noise levels, walls would appear to be very thin. That said I would definitely return.

10/10 Excellent

Barbara, Huntington Beach, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and modern in glorious nature.
The only complaint I would make about this facility is that the pictures are a little misleading. They show the view from the roof top pool and imply that you are on Lake Garda. You are not, though the lake is walking distance from the hotel. The hotel is very modern and well equipped. The staff is excellent and the breakfast is impressive. Riva de Garda is at the most norther point of Lake Garda and has massive granite cliffs all around it. It has a walker's town and feels very happy and prosperous.