2/10 Terrible
DONOVAN
Traveled with pets, Traveled with family
Jan 8, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very disappointed with my last stay here. My wife and I drove from Ottawa on December 24th (It's almost a 7 hour drive) and checked in around 9:30 PM. The person checking us in was mumbling the whole time, barely looked at me, and every time I asked a question, he had this stupid look on his face. I'm fully bilingual and spoke to him in French as well so it wasn't a language thing.
We had a room on the first floor because we had our dog with us, and we had our own parking spot in front of our door. When I asked the front desk where the parking was, all he said was just around the corner.....There's like 50 parking spots just around the corner and the room numbers for each spot are barely visible unless you pull up right in front. We found our room, but the snow hadn't been cleared for several hours and we almost drove up the curve because the parking spot actually starts slightly to the right of the room and not directly in front. So I cleared the snow and parked the car. Already a bad experience so far, after a 7 hour drive.
Then we checked into the room, and both my wife and I immediately looked at each other, and I say "Man it smells in here!". My wife thought it smelt like cat piss I thought it was more of an old cigarette smell. I complained to the front desk but they were "fully booked" and couldn't give us another room. So we slept the first night with the sliding door open.
The furniture in the room looked more like a dumping ground than an actual hotel room.
DONOVAN
Stayed 4 nights in Dec 2024