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Hôtel Universel in Rivière-du-Loup

4.0 star property

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December 2024
January 2025

Photo gallery for Hôtel Universel in Rivière-du-Loup

Front of property
Couples treatment rooms, sauna, spa tub, Turkish bath, body treatments
Hypo-allergenic bedding, individually decorated, individually furnished
Reception
Breakfast and dinner served, international cuisine

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pet friendly
  • Restaurant
  • Spa
  • Bar
    Bar
  • Gym
    Gym
  • Pool
    Pool

Explore the area

Map
311, boul. Hotel-de-Ville, Rivière-du-Loup, QC, G5R 5S4
  • Musee du Bas St Laurent
    19 min walk
  • Club De Golf De Riviere-Du Loup
    3 min drive
  • Cegep De Riviere-du-Loup
    3 min drive
  • Riviere du Loup, QC (YRI)
    10 min drive

Room options

View all photos for Superior Room

Superior Room | Hypo-allergenic bedding, individually decorated, individually furnished

Superior Room

  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds (Excellence)

Standard Room, 2 Queen Beds (Excellence) | Hypo-allergenic bedding, individually decorated, individually furnished

Standard Room, 2 Queen Beds (Excellence)

  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds

  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 King Bed

  • 312 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Exclusive Room, Refrigerator & Microwave

Exclusive Room, Refrigerator & Microwave | Hypo-allergenic bedding, individually decorated, individually furnished

Exclusive Room, Refrigerator & Microwave

  • 325 sq ft
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Murphy Bed

View all photos for Classic Room, 1 Queen Bed

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 Queen Bed

  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds, Pool View

  • Sleeps 4
  • 2 Queen Beds

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Front of property

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4.6 out of 5, Wonderful, (1645)
The price is $130
per night
$155 total
includes taxes & fees
Dec 7 - Dec 8
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About this property

Hôtel Universel in Rivière-du-Loup

4-star Rivière-du-Loup hotel with 1 restaurants, connected to the convention center
A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a 24-hour business center are onsite.
Hôtel Universel in Rivière-du-Loup offers 300 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a waterslide, an indoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

UniverSpa has 12 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

In addition to a full-service spa, Hôtel Universel in Rivière-du-Loup features a waterslide and an indoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 183 square feet (17 square meters) include conference space. This family-friendly hotel also offers a 24-hour fitness center, spa services, and a vending machine. Complimentary self parking is available on site, along with a car charging station.

Hôtel Universel in Rivière-du-Loup is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge between 6:30 AM and 11:00 AM on weekdays.
Restaurant - Boreal - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 7 to 16 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant - Boreal

Things to do

  • 24-hour gym
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Waterslide

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 183 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1973
  • Fireplace in lobby
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 40.24 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 7 to 16 per person
  • Pet fee: CAD 40.24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: CAD 45

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Property Registration Number 2024-11-30, 054854

We should mention

Pool access available from 8:30 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Hôtel Universel in Rivière-du-Loup
Universel in Rivière-du-Loup
Hôtel Universel Rivière-du-Loup Riviere Du Loup
Hôtel Universel Rivière-du-Loup
Universel Rivière-du-Loup Riviere Du Loup
Universel Rivière-du-Loup
Hôtel Universel in Rivière du Loup
Universel In Riviere Du Loup
Hôtel Universel in Rivière du Loup
Hôtel Universel in Rivière-du-Loup Hotel
Hôtel Universel in Rivière-du-Loup Rivière-du-Loup
Hôtel Universel in Rivière-du-Loup Hotel Rivière-du-Loup

Hôtel Universel in Rivière-du-Loup Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 898 out of 1616 reviews" "
Rating 8 - Good. 436 out of 1616 reviews" "
Rating 6 - Okay. 179 out of 1616 reviews" "
Rating 4 - Poor. 60 out of 1616 reviews" "
Rating 2 - Terrible. 43 out of 1616 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Aug 2024

8/10 Good

Rajinder

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed this hotel. Easy access to tesla and other electric charging. My kids enjoyed the pool, although they were disappointed the slide wasn't open in the morning. The room was very clean and comfortable.
Stayed 1 night in Aug 2024

4/10 Poor

Mathieu

Disliked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and quiet rooms, easy check in. Nice pool but overcrowded on a Fri night, hard to relax and enjoy. Hot tub was cold but hot showers after were nice.
Stayed 1 night in Aug 2024

8/10 Good

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is next part of a convention centre complex and situated close to where two major autoroutes (20 & 85) intersect; so good location if you are planning to travel further into Gaspé or turn south to the Maritimes. But it also means that hotel location is not situated in particularly attractive part of Rivière-du-Loup. The staff are friendly and courteous in both French and English; there is ample parking (including charging stations); and the room we stayed in was clean, tidy, and quiet. The AC was excellent and quiet. There is room service and a restaurant on the premises; the hotel restaurant appeared to be popular with both hotel guests and locals; several large family and friend gatherings were taking place in the restaurant and in the hotel's private dining rooms just off from restaurant. The restaurant service was good; the food arrived quickly (in spite of the large numbers being served) and was in line with my expectations. Decent, but not especially memorable. The restaurant, because it was so busy, was excessively noisy; we both wished that we had opted for room service instead. Because of an unexpected change in vacation plans, we ended staying on a Saturday night -- instead of midweek as we had originally planned. That meant that the rate was almost twice as much as the rate we paid for a comparable hotel room in Québec City. We still recommend the hotel because it was clean and quiet and conveniently located
Stayed 1 night in Aug 2024

10/10 Excellent

Guy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked access for handicapped people and easy contact with staff.
Stayed 2 nights in Aug 2024

8/10 Good

Gerald, Anjou

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le service pour repas à la chambre était un peu long et bouffe était tiède, frites froides
Stayed 1 night in Aug 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 1 night in Aug 2024

8/10 Good

Henry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very ordinary for the high price they charged
Stayed 1 night in Aug 2024

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Francois

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Clement

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and good location on our way through. The beds were very comfortable. At this price though, they should include breakfast.
Stayed 1 night in Aug 2024

6/10 Okay

Julien

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nice hotel, awfullly loud AC unit sound
Very convenient location. Very large, clean room. Unfortunately, the sound of the AC unit was so loud at night... It was really annoying. Not sure we'll stay there again.
Stayed 3 nights in Aug 2024

10/10 Excellent

Andreea

Stayed 2 nights in Aug 2024

6/10 Okay

Peter

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was easy to check-in to, short walk from parking lot. Arcade in the basement was a nice find. Didn't try the restaurant, but there weren't many restaurants nearby and nothing around that's walkable. Room was dated, and smelled of chlorine/chemicals. Lots of chipped tile, outdated/broken furnishing. Bed wasn't super comfortable. Pool was not bad, 4 ft deep. Water slide was a joke, rocked all over the place when kids went down. Hot tub was a 'cold tub' with jets? Overall I'd say below average hotel compared to like a Best Western or other big name.
Stayed 1 night in Aug 2024

8/10 Good

James, Stoney Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel.
Stayed 1 night in Aug 2024

8/10 Good

edmee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is an affordable, clean place to stay while in transit between two destinations.
Stayed 1 night in Aug 2024

6/10 Okay

Guy

Disliked: Staff & service
The staff were busy and not particularly friendly. At the check-out they told me Expedia would send me the invoice and payment record. I have not received the invoice and payment record from Expedia.
Stayed 1 night in Aug 2024

4/10 Poor

Spencer

Disliked: Property conditions & facilities
This hotel is highly overrated for the price. For $330 per night I expect way more. The hot tub was cold, myself and other guests were calling it the “disappointment tub”. The shower in my room had a slow drain causing water to pool up around my ankles (gross) and the shower rod was so rusted that the curtain had trouble sliding. Staff were generally pretty grumpy and the hotel, while newly renovated, was quite worn down behind the fresh veneer. At $160 a night this might be ok but not at 330.
Stayed 1 night in Aug 2024

6/10 Okay

Cathleen

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Air climatisé ne refroidit pas dans les chambres (deux chambres testées) - Eau de piscine et spa froide
Stayed 1 night in Aug 2024

6/10 Okay

David

Traveled with partner
Disliked: Staff & service
Initially, the property's images heightened anticipation, but upon arrival, the hotel's appearance fell short of expectations, revealing an older property with merely superficial updates. The cost seemed excessive, and as a non-French speaker, I experienced a lack of welcome, leading to feelings of exclusion. Although the restaurant appeared appealing, the dining experience was marred by discomfort due to language barriers with the manager, who needed assistance to communicate in English. The service was slow, and despite the manager's role, our order was taken by a waitress after an extended wait. The food was exceptional, but the service was subpar, leaving us feeling like outsiders due to our language difference. I will not return to this hotel or restaurant.
Stayed 1 night in Aug 2024

6/10 Okay

Erdem

Disliked: Property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

Gilles, Grand Falls

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Vincent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024