2/10 Terrible
Sandy
Traveled with pets, Traveled with family
Apr 29, 2025
Disliked: Amenities, property conditions & facilities
Under construction noise. Not pet friendly. They can only sleep there. No pet pee pads in the room. We couldn’t leave our tiny dogs in the room to eat breakfast together. One dog had an accident in the hall because we were licked out of our room for the 2nd day in a row and had to have our room keys redone. We were threatened that if our dogs barked again we would be thrown out of the hotel. Only because someone complained. Not because they barked incessantly but because the construction work scared them. We were charged $100 for the accident on the carpet and the cleaning people said it’s just part of what they get paid for so who gets my $100? The mattress was hard and lumpy while they were replacing them in every room around us. The sofa bed is not a sofa but a loveseat size and very uncomfortable. We had to request shampoo conditioner and shower soap The trash bags are extremely small for every 3 days. The cleaning people and the breakfast people are excellent and very mannerly and friendly. The front desk treated me like what does she want now? I have taken my dogs to boutique hotels where they were treated like guests not problems. I have never been to a hotel where I had to have my key reprogrammed twice when my stay was prepaid. I called this hotel to reconfirm my stay and was not told about the extensive construction. Also Thursday pool water was warm Friday the pool heater was turned off and the water was too cold to swim. I asked the front desk Sat was warm
Sandy
Stayed 4 nights in Apr 2025