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Comfort Inn Roanoke Civic Center

2.5 star property

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Photo gallery for Comfort Inn Roanoke Civic Center

Free daily continental breakfast
Blackout drapes, iron/ironing board, cribs/infant beds, rollaway beds
Exterior
Lobby
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Gym
  • Pet friendly
  • 24/7 front desk
  • Parking included

Explore the area

Map
815 Gainsboro Rd Nw, Roanoke, VA, 24016
  • Berglund Center
    ‪9 min walk‬
  • Center in the Square
    ‪17 min walk‬
  • Carilion Roanoke Memorial Hospital
    ‪4 min drive‬
  • Roanoke, VA (ROA-Roanoke Regional)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Blackout drapes, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Blackout drapes, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Blackout drapes, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking | Blackout drapes, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Blackout drapes, iron/ironing board, cribs/infant beds, rollaway beds

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Blackout drapes, iron/ironing board, cribs/infant beds, rollaway beds

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Blackout drapes, iron/ironing board, cribs/infant beds, rollaway beds

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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Exterior

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The price is $112 total
includes taxes & fees
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About this property

Comfort Inn Roanoke Civic Center

Roanoke hotel with free breakfast
A 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities. Change of towels is available on request.
Comfort Inn Roanoke Civic Center offers 97 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

A computer station is located on site and wireless Internet access is complimentary. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast each morning. This Roanoke hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Comfort Inn Roanoke Civic Center is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7:00 AM
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are available for USD 10.00 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 200 per person, per stay

We have included all charges provided to us by the property.

The listed deposit applies to local guests who reside within 50 miles of the property.

Optional extras

  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.00 per night
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Property is located within an airport and access is restricted to airport travelers only
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests under 18 years old are not allowed in the swimming pool or fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Motel Roanoke-Civic Center
Holiday Inn Express Roanoke-Civic Center
Holiday Inn Express Roanoke-Civic Center Hotel
Holiday Inn Express Roanoke-Civic Hotel Roanoke
Holiday Inn Roanoke
Roanoke Holiday Inn

Comfort Inn Roanoke Civic Center Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 600 out of 1008 reviews
Rating 8 - Good. 286 out of 1008 reviews
Rating 6 - Okay. 68 out of 1008 reviews
Rating 4 - Poor. 28 out of 1008 reviews
Rating 2 - Terrible. 26 out of 1008 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Scott

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Complete hotel is under revovation, pretty loud, dirty, messy,
Stayed 1 night in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great quick overnight stay

Was a quick overnight stay on our way south everything was great including the price lower than I expected
Stayed 1 night in Mar 2025

6/10 Okay

Carolyn

Liked: Cleanliness
Disliked: Room comfort

Under renovation

We have stayed at this hotel multiple times over the last 2 years for medical reasons to have procedures done at a Carilion hospital. Ours stays have always been good. The manager is very good and welcoming. The hotel is very clean and in a safe area, but close to the highway. This time was a little different. The hotel is undergoing renovations. We were placed in a room that had been renovated. Upon arriving we found refrigerator not working and bedside lights wouldn't turn on. Upon investigating they weren't even plugged in. Bathroom did not have hair dryer installed. It was laying on floor. There are limited outlets, so multiple things were plugged into an outlet strip with no surge protector. This is a safety concern, especially because the refrigerator also had to be plugged into the outlet strip. We had medical equipment that needed plugged in and phones, tablets for charging. The new decor doesn't have any access to usb ports so you need charging docks and there was no clock. We were constantly having to move things around to plug in, as the only other outlet was on the outer wall far from the bedside. Carpet has been removed from the room and replaced with laminate flooring, so cold and noisy. While the new furnishings look nice there are no drawers for storage. Some of these things may not be important to others, but when you are senior citizens they go a long way to provide comfort. I did let the manager know about my concerns and I am confident she will handle it.
Stayed 2 nights in Mar 2025

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay attentive staff clean comfortable bed close to downtown
Stayed 3 nights in Mar 2025

8/10 Good

Ellen

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Lynette

Liked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Israel

Stayed 1 night in Mar 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Virginia

Really nice place with helpful staff, more of a tired road trip stop but could be more with pool and stuff
Stayed 1 night in Mar 2025

10/10 Excellent

September

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy with our stay

This was a great value. Clean and comfortable and a very short distance from things to do in town. We were able to easily get a Lyft to the Grandin Theatre for a show. Breakfast hours were great, 6-10! waffle maker, sausage, etc.
Stayed 1 night in Feb 2025

10/10 Excellent

Aloisio

Stayed 1 night in Feb 2025

10/10 Excellent

Jordan

Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel stay EVER!

The hotel manager Mrs. Patel was very rude. She insisted on telling me that I booked with another 3rd party which I didn’t. We were there for our girls Team Competition and we all use the same booking site which is Hotel. The smell of marijuana was all over the hotel. From the time you enter the front door, to the elevators, to the stairwells! Before we checked in we were contacted by another parent that was informing us of the smell of marijuana that was all over the hotel! It was awful. My bedsheets was dirty! I will never refer anyone to this facility. And again the manager and PENNY was very rude!
Stayed 3 nights in Feb 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Currently the property is under renovation as it is being turned into a Hilton Sparks. They are still accepting reservations during the renovation. I still suggest towel bars in the bathrooms. I always hang my towel over the shower curtain rod otherwise it never dries completely on the hook behind the door.
Stayed 4 nights in Feb 2025

10/10 Excellent

katie

Liked: Cleanliness, staff & service, property conditions & facilities
Im in a uhaul, and the back parking lot was inder construction and there wasnt room in the front lot ap i parked at the Y across the street. The Y and this hotel have an agreement, where horel guests can use the lot but it costs $20
Stayed 1 night in Feb 2025

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Feb 2025

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient. Check-in was easy and front desk staff was friendly and helpful with restaurant suggestions.
Stayed 1 night in Feb 2025

8/10 Good

Reinee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were clean and comfortable-the hotel was very accommodating in getting our whole group on the same floor-there was a very strong smell of weed in the hallways and stairwells. Breakfast was pretty good and the staff were helpful.
Stayed 2 nights in Feb 2025

10/10 Excellent

India

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet and Clean

Stayed 1 night in Feb 2025

4/10 Poor

Michelle

Liked: Cleanliness
Stayed 3 nights in Feb 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Akio, Roanoke

Traveled with family
Was terible free breakfast.
Stayed 1 night in Feb 2025

6/10 Okay

Joe

Liked: Cleanliness

Noisy

Noisy lobby and floors late into the evening. Seemed nobody managing really cared.
Stayed 1 night in Feb 2025

8/10 Good

Volodymyr

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend getaway

Great place and close to downtown. The only catch is the new “locals” rule where you have to pay 200 cash deposit if you live 50 miles from the hotel, can’t say I blame them but just a heads up to travel with cash!
Stayed 2 nights in Jan 2025