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Mainstay Suites Airport

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mainstay Suites Airport

Terrace/patio
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Lobby
Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Free airport shuttle
  • Pet friendly
  • Kitchen
  • Air conditioning
  • Parking included
  • 24/7 front desk

Explore the area

Map
5080 Valley View Blvd Nw, Roanoke, VA, 24012
  • Valley View Mall
    17 min walk
  • Splash Valley at Green Ridge Recreation Center
    6 min drive
  • St. Andrews Catholic Church
    6 min drive
  • Roanoke, VA (ROA-Roanoke Regional)
    18 min walk

Room options

View all photos for Suite, Multiple Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Non Smoking

  • 650 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking (1st Floor)

Premium bedding, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Non Smoking (1st Floor)

  • 650 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (1 Bedroom, 1 person Sofabed)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Non Smoking (1 Bedroom, 1 person Sofabed)

  • 600 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking (1 Bedroom, 1 person Sofabed)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Queen Bed with Sofa bed, Non Smoking (1 Bedroom, 1 person Sofabed)

  • 600 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking (Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Accessible, Non Smoking

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds, Efficiency, Suite, Nonsmoking

Premium bedding, in-room safe, desk, laptop workspace

2 Queen Beds, Efficiency, Suite, Nonsmoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Mainstay Suites Airport

Roanoke hotel close to Valley View Mall
This hotel features a business center, dry cleaning, and laundry facilities. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a 24-hour front desk, a computer station, and express check-out are onsite. Housekeeping is available on request.
Mainstay Suites Airport offers 77 air-conditioned accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Roanoke hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided on request.

A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center. A roundtrip airport shuttle is complimentary to guests (available on request). This business-friendly hotel also offers a terrace, a vending machine, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Mainstay Suites Airport has designated areas for smoking.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 4:00 AM to 9:00 AM on request
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Things to do

  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business center
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Paper towels
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Desk
  • Dryer
  • Fan
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per accommodation, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per accommodation, per week
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

A car is not required for transportation to and from this property

Property is also known as

Mainstay Suites Airport
Mainstay Suites Airport Hotel
Mainstay Suites Airport Hotel Roanoke
Mainstay Suites Airport Roanoke
Mainstay Suites Airport Aparthotel Roanoke
Mainstay Suites Airport Aparthotel
Mainstay Roanoke
Mainstay Suites Roanoke
Mainstay Suites Roanoke
Mainstay Roanoke
Mainstay Suites Airport Hotel
Mainstay Suites Airport Roanoke
Mainstay Suites Airport Hotel Roanoke

Mainstay Suites Airport Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 263 out of 470 reviews" "
Rating 8 - Good. 115 out of 470 reviews" "
Rating 6 - Okay. 39 out of 470 reviews" "
Rating 4 - Poor. 31 out of 470 reviews" "
Rating 2 - Terrible. 22 out of 470 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Penny

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Quiet location
Stayed 2 nights in Sep 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My hotel room was great! Clean and very spacious. I was surprised at the size. I was also impressed by the amenities im the room, especially the kitchen! Front desk was very nice when I checked in and out. Will stay here again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Dominick

Liked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

James

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Aug 2024

4/10 Poor

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Jerry

Stayed 1 night in Jul 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Duane

Traveled with family
Disliked: Property conditions & facilities
No luggage carts available is unacceptable. Poorly maintained premises.
Stayed 2 nights in Jul 2024

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

2/10 Terrible

Kearstin

Traveled with family
Disliked: Staff & service
Stayed 1 night in Jul 2024

2/10 Terrible

Judith

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
This hotel is very run down and poorly managed. The reviews I read were fantastic, so we had no idea how junky this place would be. We couldn’t stay there, had to get a refund and find another place about midnight. No fun!
Stayed 1 night in Jun 2024

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at Mainstay for many years and have appreciated the convenience and the layout of the rooms! We are just a short drive from everything we need in Roanoke!
Stayed 4 nights in Jun 2024

2/10 Terrible

Robert, ORLANDO

We reserved a pet friendly room weeks ago, arrived at 7 PM and no Pet rooms were available.
Stayed 1 night in Jun 2024

8/10 Good

Dorothy

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Patricia, Columbia Heights

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating
Stayed 1 night in Jun 2024

6/10 Okay

Kaitlyn

Traveled with family
Not great by any means but friendly staff
The gentleman that checked us in was so friendly and provided excellent service. However that’s basically where the excellence stopped. The hotel was so outdated, the room smelled incredibly musty and moldy. The shower head was horrible and dirty—water flow was outrageously strong to the point that my kids were scared to take a shower.
Stayed 1 night in Jun 2024

4/10 Poor

Katherine

Unclean
Stayed 2 nights in Jun 2024

4/10 Poor

James

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Van, Kissimmee

Disliked: Amenities
Lots of long term tenants living there as if it’s a housing project. For real!
Stayed 3 nights in May 2024

8/10 Good

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good. Our tv went out and we were told to unplug it for 10 minutes and then plug it back in. It was something to do with the weather.
Stayed 2 nights in May 2024

10/10 Excellent

Jerry

Stayed 1 night in May 2024

6/10 Okay

Michael

Liked: Cleanliness, amenities, property conditions & facilities
It was convenient and accessible to any and everything that could need and want
Stayed 2 nights in May 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay… only problem I had was someone near my room had a dog that that kept barking periodically through the night
Stayed 1 night in May 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024