4/10 Poor
Alexandria
Business traveler, Traveled with family
Jan 27, 2026
Disliked: Cleanliness, amenities, property conditions & facilities
The room felt neglected- the sheets had stains on them and it didn’t look like much time was spent cleaning the room (carpets had crumbs, bathroom had hair).
I am a healthcare worker at a hospital near by and I was required to be at work. I love an hour away from my job and needed somewhere close by. I spoke with 2 separate individuals on the phone at the Hotel and asked both if their lot would be plowed and the road leading to the hotel would be plowed to ensure I could get to work. Both stated that their lot and the road were plowed. Needless to say- neither were. I had to floor it to get out of my parking spot and then slid all the way down the road in front of the hotel. Several people were stuck on the road when I tried coming back from work. I was there Sat-Tues and neither were touched that entire time. I also booked the hotel online for $220 total. There was no disclaimer about a refundable fee. The morning of check in I was charged $75 and then upon arriving for check in was told I owed the $220 plus a $100 refundable fee. I was charged almost $400 to stay. When asked why the $75 was charged the front desk stated it was due to there being so many rooms being booked and said it was refundable. When asked why the $75 couldn’t go towards the other $100 charge the front desk stated that it was already in the process of being refunded. When asked for a receipt they only provided the $220 room charge and claimed that they don’t do receipts for the refundable charges.
Alexandria
Stayed 3 nights in Jan 2026
