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SureStay Plus Hotel by Best Western Roanoke Rapids I-95

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Roanoke Rapids I-95

Restaurant
1 bedroom, desk, laptop workspace, iron/ironing board
Exterior
Outdoor pool
Lobby

Popular amenities

  • Housekeeping
  • Gym
  • Parking included
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
136 Sheraton Dr, Roanoke Rapids, NC, 27870
  • Royal Palace Theatre
    ‪1 min drive‬
  • Vidant North Hospital
    ‪5 min drive‬
  • Lake Gaston
    ‪31 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

1 bedroom, desk, laptop workspace, iron/ironing board

Junior Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed;Larger Room)

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed;Larger Room)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed) | 1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed) | 1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub (Bathtub)

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Bathtub (Bathtub)

  • Sleeps 2
  • 1 Queen Bed

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$83 nightly
The price was $93
The price is $83 total
includes taxes & fees
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About this property

SureStay Plus Hotel by Best Western Roanoke Rapids I-95

Roanoke Rapids hotel with free breakfast
Along with a fitness center, this hotel has a business center and a meeting room. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk, and a computer station are onsite.
SureStay Plus Hotel by Best Western Roanoke Rapids I-95 offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

This Roanoke Rapids hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a business center and a meeting room. A complimentary breakfast is offered. This business-friendly hotel also offers a fitness center, a vending machine, and tour/ticket assistance. Complimentary self parking is available on site.
A complimentary breakfast is offered.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available

Things to do

  • Gym

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Hand-held showerhead
  • Handrails in stairways
  • Pool access ramp on site
  • Portable shower seat
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
An off-leash area and litter boxes are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday Inn Express Hotel Roanoke Rapids
Holiday Inn Express Roanoke Rapids
Best Western Roanoke Rapids Hotel
Best Western Roanoke Rapids
SureStay Plus Hotel Best Western Roanoke Rapids
SureStay Plus Best Western Roanoke Rapids
SureStay Best Roanoke Rapids
SureStay Plus Hotel by Best Western Roanoke Rapids I-95 Hotel

SureStay Plus Hotel by Best Western Roanoke Rapids I-95 Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 305 out of 1006 reviews
Rating 8 - Good. 249 out of 1006 reviews
Rating 6 - Okay. 186 out of 1006 reviews
Rating 4 - Poor. 107 out of 1006 reviews
Rating 2 - Terrible. 159 out of 1006 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Mrudula

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water . Sheets were not clean. They had dirty marks. Bedroom floor was not clean . Toilet was flushing all over the place.
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveler

Traveled with family
Great stay and very quiet environment. But hotel rooms need to update their wooden floors to carpet as the wooden floors collects dust and makes your feet dirty easily. Nice that it was close to the highway.
Stayed 1 night in Apr 2025

6/10 Okay

Christy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property was close to where we needed to be. Dated, not very clean, people banging on the door (not the property’s fault). Furniture was broken.
Stayed 1 night in Apr 2025

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was very friendly and check-in went easily. The room itself was very dated, and there was a faint, lingering smell of old cigarette smoke. I traced this back to the air conditioning unit, which has probably been in service since smoking was allowed in all rooms. The bathroom was clean, but the shower drain was very slow so you were standing in water the entire time.
Stayed 1 night in Apr 2025

6/10 Okay

Beverlymae

Traveled with partner, Traveled with family
Liked: Amenities
It was a decent hotel for the price, however when me and my family were getting into our rooms, the staff hadn’t clean like half of the rooms on the first floor including one of our rooms. So, they had to wait a bit until they made the bed.
Stayed 1 night in Apr 2025

8/10 Good

Raymond

Stayed 1 night in Apr 2025

2/10 Terrible

HELENA

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great location and that's the only positive I can share, its not great at all. It's very old and is in need of a serious upgrade. Oh staff was friendly, one other positive.
Stayed 2 nights in Mar 2025

4/10 Poor

Kerry

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, flies in the room, and the shower clicked all night and kept me up
Stayed 1 night in Apr 2025

10/10 Excellent

Catherine

Very nice
Stayed 1 night in Apr 2025

4/10 Poor

Josee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The customer service was great. The room was another story. Bathroom was not cleaned properly. The room has old rusty lamps...The bed was lumpy and mattress was tired. Pillows were square??? Would not recommend.
Stayed 1 night in Apr 2025

4/10 Poor

Gregory S

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Property conditions & facilities
Was booked into a room with zero hot water. I accepted this though Only because I had no choice it was 1 am and I had booked this hotel earlier in the day I had driven 700 miles and was dead tired getting there. If I wasn’t so tired I wouldn’t have accepted the room. My families safety is more important than a hot shower
Stayed 1 night in Apr 2025

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a terrible hotel. I don’t have one good thing to say about it. Nasty smell peeling paint,sticky floors.We only stayed 3 hours. That was more than enough!!!
Stayed 1 night in Apr 2025

8/10 Good

Ralph

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Paint peeling on walls and refrigerator door. Faucet on sink is very loose. It appears that someone threw a glass of something on the outside of the bathroom door and it was never cleaned up! The ice maker on the 2nd floor didn't work. Room surfaces were not clean!
Stayed 1 night in Apr 2025

2/10 Terrible

Warren

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Doors didn't stay closed, drawers either,the place is out dated, water was leaking from ceiling in hallway
Stayed 1 night in Apr 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Angel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside the property was not maintained. Cigarette butts on the floor by the side entrance. Hotel employee screaming at a hotel manager. Same employee having a loud conversation with a person across the dining area talking about shootings. While guests were having breakfast.
Stayed 1 night in Apr 2025

2/10 Terrible

Erica

Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Stayed 1 night in Apr 2025

2/10 Terrible

Michael

Disliked: Staff & service

Ice cold showers- hotel rooms without hot water

If you want an ice cold shower- this is ypur place! We reserved our room for one night, we were driving long distance -all we wanted was a warm shower and comfortable nights sleep. Went to take a shower and the water was ice cold. Let it run for a bit and still ice cold. Wrnt downstairs to ask front desk about it. Her response was yeah theres room on the 2nd floor that dont have hot water. She said she couldnt move us as the hotel was fully booked and we couldnt cancel as there is no refunds. So this place just sucks.
Stayed 1 night in Apr 2025

8/10 Good

Charkes

Liked: Cleanliness, staff & service, property conditions & facilities
Its was good
Stayed 1 night in Apr 2025

4/10 Poor

Jasmine, Effort

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We checked in late at night and went through the side door near where we parked our car. The side door was broken and not locked so anyone could walk into the hotel late at night and staff not know it. When we got to our room our door was propped open. We went inside and there were dirty towels on the bathroom sink. There was also an outlet completely out of the wall. We didn't complain that night because we were exhausted from driving all day and we're just passing through. When we checked out the front desk said "oh ok sorry".
Stayed 1 night in Apr 2025

8/10 Good

John

Stayed 2 nights in Apr 2025

8/10 Good

Karen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Room was not cleaned the best. The tub didn’t drain well.
Stayed 1 night in Apr 2025

4/10 Poor

Janelle

Stayed 1 night in Apr 2025

2/10 Terrible

Garrett

Extremely gross hotel we checked in and didn’t even stay an hour before leaving
Stayed 1 night in Mar 2025