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SureStay Plus Hotel by Best Western Roanoke Rapids I-95

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Roanoke Rapids I-95

Restaurant
Exterior
Lobby
Desk, laptop workspace, iron/ironing board, free cribs/infant beds
Outdoor pool

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Pet friendly
  • Parking included
  • 24/7 front desk
  • Breakfast included
$76
includes taxes & fees
Oct 1 - Oct 2

Explore the area

View in a map
136 Sheraton Dr, Roanoke Rapids, NC, 27870
  • Royal Palace Theatre
    ‪1 min drive‬
  • Vidant North Hospital
    ‪5 min drive‬
  • Lake Gaston
    ‪31 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Junior Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed;Larger Room)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed;Larger Room)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed) | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed) | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub (Bathtub)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Bathtub (Bathtub)

  • Sleeps 2
  • 1 Queen Bed

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About this property

SureStay Plus Hotel by Best Western Roanoke Rapids I-95

Roanoke Rapids hotel with free breakfast
Along with a fitness center, this hotel has a business center and a meeting room. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk, and a computer station are onsite.
SureStay Plus Hotel by Best Western Roanoke Rapids I-95 offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

This Roanoke Rapids hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a business center and a meeting room. A complimentary breakfast is offered. This business-friendly hotel also offers a fitness center, a vending machine, and tour/ticket assistance. Complimentary self parking is available on site.
A complimentary breakfast is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available

Things to do

  • Gym

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Hand-held showerhead
  • Handrails in stairways
  • Pool access ramp on site
  • Portable shower seat
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
An off-leash area and litter boxes are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday Inn Express Hotel Roanoke Rapids
Holiday Inn Express Roanoke Rapids
Best Western Roanoke Rapids Hotel
Best Western Roanoke Rapids
SureStay Plus Hotel Best Western Roanoke Rapids
SureStay Plus Best Western Roanoke Rapids
SureStay Best Roanoke Rapids
SureStay Plus Hotel by Best Western Roanoke Rapids I-95 Hotel

SureStay Plus Hotel by Best Western Roanoke Rapids I-95 Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 305 out of 1002 reviews
Rating 8 - Good. 241 out of 1002 reviews
Rating 6 - Okay. 183 out of 1002 reviews
Rating 4 - Poor. 114 out of 1002 reviews
Rating 2 - Terrible. 159 out of 1002 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overnight stop
Stayed 1 night in Jun 2025

2/10 Terrible

Ishangalie

Traveled with family and small children
The Room was just filthy The minute I opened the room door it smells so bad The refrigerator and microwave looked like it hasn’t been cleaned in ages The floor was dirty and there was mold in the bath tub Just gross!!!!!!
Stayed 1 night in Jun 2025

8/10 Good

Tamra

Liked: Cleanliness, amenities, property conditions & facilities
It was close to shopping
Stayed 2 nights in Jun 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BEDBUG INFESTATION! DO NOT STAY HERE!!

The cleanliness and maintenance of this hotel is very deceiving. So many issues at this hotel!! After checking in late Friday around midnight we woke up to find the hot water no longer worked and were moved to another room which had BEDBUGS! As the staff came to observe one of the Maintenance workers made a call on his cellphone (I assume to the manager who hadn’t come down from his live in room yet) and loudly stated “YEP WE GOT EM IN ROOM 129 TOO!” You DO NOT want to stay here!! This hotel should be closed down - and after filing my report with the county’s health department I learned they’d received 3 other complaints from different room with BEDBUGS!! This place knowingly rented out room with an obvious infestation and proceeded to check families in AFTER discovering them in our room as we watched new check ins walk by our room! Had I not announced this to those newly arrived check ins they too may have had the same disgusting experience! Management has clearly changed in recent years and this place is a complete health hazard! There aren’t enough characters allowed for me to go into all the other details. Simply put shut this place DOWN!!
Stayed 2 nights in May 2025

4/10 Poor

Charles

Stayed 2 nights in May 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

robert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

4/10 Poor

Peter, Yorktown

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
This place needs an upgrade!
Stayed 1 night in May 2025

2/10 Terrible

Maria

Stayed 5 nights in May 2025

6/10 Okay

Brian

Stayed 1 night in Apr 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Paras, MECHANICSBURG

Liked: Cleanliness
Place was clean, however everything felt old. Shaky pipes, door, creaky mattress but comfortable. Breakfaat had basic options.
Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
The room was okay. The bathroom made a lot of noise and I couldn't sleep. Sounded like it was in the pipes. I checked out a day early.
Stayed 2 nights in May 2025

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Mary Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, was satisfactory
Stayed 1 night in May 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Decent spot off the highway
Stayed 1 night in Jan 2025

6/10 Okay

Paula

Traveled with partner
Disliked: Property conditions & facilities
The lobby area was full of random items for sale. Jewelry, hats, purses, figurines etc. Not what I would expect for a Best Western property.
Stayed 1 night in May 2025

4/10 Poor

Julio

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dirty towels apparently the clean the floor with your bath towels ,nasty
Stayed 2 nights in May 2025

6/10 Okay

Joseph

Business traveler

Ok hotel

Ok stay, but there was construction debris on the floor in the hallway when we arrived. Apparently from a leaking ceiling. Also it took 5 plus minutes to run the tub water before the water would start to get hot.
Stayed 3 nights in May 2025

10/10 Excellent

grant

Stayed 1 night in May 2025

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just okay
Stayed 1 night in May 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities
all went well
Stayed 1 night in May 2025

6/10 Okay

Sharmonique

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
👍
Stayed 2 nights in May 2025

8/10 Good

Laura

Stayed 1 night in May 2025

6/10 Okay

josh

Business traveler
Disliked: Cleanliness, property conditions & facilities
Property needs to be updated. Not a bad choice if you’re using per diem.
Stayed 3 nights in May 2025