SureStay Plus Hotel by Best Western Roanoke Rapids I-95
Roanoke Rapids hotel with free breakfast
Along with a fitness center, this hotel has a business center and a meeting room. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk, and a computer station are onsite.
SureStay Plus Hotel by Best Western Roanoke Rapids I-95 offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.
This Roanoke Rapids hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a business center and a meeting room. A complimentary breakfast is offered. This business-friendly hotel also offers a fitness center, a vending machine, and tour/ticket assistance. Complimentary self parking is available on site.
A complimentary breakfast is offered.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Free RV/bus/truck parking on site
Wheelchair-accessible parking and van parking available
Food and drink
Free breakfast available
Things to do
Gym
Family friendly
In-room crib
In-room microwave
In-room refrigerator
Conveniences
24-hour front desk
Free newspapers in lobby
Luggage storage
Safe at front desk
Vending machine
Guest services
Concierge services
Housekeeping (daily)
Tour and ticket assistance
Business services
Business center
Computer station
Meeting room
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Elevator
Grab bar in shower
Hand-held showerhead
Handrails in stairways
Pool access ramp on site
Portable shower seat
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible van parking
Wheelchairs on site
More
2 floors
Banquet hall
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Free crib
Bathroom
Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided
Entertainment
Cable channels
Premium channels
Food and drink
Coffee/tea maker
Microwave
Refrigerator
More
Air conditioning (climate-controlled)
Connecting rooms available
Desk
Free local calls
Iron/ironing board
Laptop workspace
Phone
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 25.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
An off-leash area and litter boxes are available
Children and extra beds
Children are welcome
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Pet fee: USD 25.00 per accommodation, per stay
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Property is also known as
Holiday Inn Express Hotel Roanoke Rapids
Holiday Inn Express Roanoke Rapids
Best Western Roanoke Rapids Hotel
Best Western Roanoke Rapids
SureStay Plus Hotel Best Western Roanoke Rapids
SureStay Plus Best Western Roanoke Rapids
SureStay Best Roanoke Rapids
SureStay Plus Hotel by Best Western Roanoke Rapids I-95 Hotel
SureStay Plus Hotel by Best Western Roanoke Rapids I-95 Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 313 out of 1008 reviews
10 - Excellent
313
Rating 8 - Good. 262 out of 1008 reviews
8 - Good
262
Rating 6 - Okay. 179 out of 1008 reviews
6 - Okay
179
Rating 4 - Poor. 104 out of 1008 reviews
4 - Poor
104
Rating 2 - Terrible. 150 out of 1008 reviews
2 - Terrible
150
7.0/10
Cleanliness
8.0/10
Staff & service
6.8/10
Amenities
6.6/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
10/10 Excellent
Leona
Jan 31, 2025
Could use a little updating but was very clean. Staff was very friendly.
Leona
Stayed 1 night in Jan 2025
6/10 Okay
Karen
Traveled with family
Jan 27, 2025
Disliked: Property conditions & facilities
Overall the hotel was fine. However shortly after we checked in, there was a pipe that burst causing the entire hotel to not have water. We were not notified and had to call the from desk when we discovered we didn't have water for showers etc. A few water bottles to use for "bathing" were offered to us but nothing further. We were told we had to wait until the pipe was fixed sometime in the afternoon. Unfortunately we had an event (the purpose of our stay) to get to so we couldn't wait for it to be fixed. No further compensation was offered and if we wanted to talk to the manager we could at check out. When we did check out, the manager was not available but would call us. No one has called.
In addition, the walls are very thin as we could hear everything going on next door. This was rather awkward as my daughter was with me.
Water wasn't working didn't tell me found out myself in the room heat wasn't working right gave me a electric heater tried to move to another room wasn't cleaned had liquor still in it bed wasn't made tried to get another said nothing had been cleaned tables falling apart in rooms stuff in bathroom falling apart when you touched it tv not right coffee was water bed stuff smelled like it hadn't been washed just made it up nobody apologized for anything shouldn't have stayed but had somewhere to go didn't have a choice should have been free other people complaining about no hot water room was very dirty lady went out got her coffee at wawa horrible experience water was on when we got back but no excuses for everything
I loved the room(s) & the desk staff were AMAZING, but i had 4 rooms in 1 night. 1st room heater didn't work so i got moved. 2nd room heater didn't work again as the plug-in outlet was ripped out of the wall & the plug had burn marks & was partially melted. went to front desk & got upgraded/moved again for the 3rd time to a suite. heater worked, but fridge was dead. went back to front desk again & told young lady the fridge didn't work as i had a bag of food. she was shocked, but abdolutely AMAZING & felt terrible. put me into my 4th room & finally everything worked. woke up next morning to use the toilet & it didn't flush. took cover off & tank was empty. tried the shower then sink & nothing. no water. got dressed & walked down hallway to desk at 9am & about halfway there the carpet was soaked. wet socks & feet. no warning signs. later saw hole in ceiling with tiles all over floor. desk people said pipe burst in middle of night & they had to shut off water. entire hotel had no water & they were unsure when it would be fixed as it was a Saturday. went back to room & found another hotel that had rooms open right away, so i packed up & checked out. desk staff felt terrible & refunded my money. i'm not mad at them as they all were wonderful & accomodating. just a crazy string of bad luck.
Was originally sent into 2 dirty rooms. Looked like someone was still staying there. Beds were undone, pizza boxes, trash in trash can, tvs were on. Finally got a clean room after the 3rd try, and the shower was broke and there was no stopper for the tub. Told front desk and nothing was done about it.
I guess they also had a pipe burst, floor downstairs in hall was soaked and covered with towels and surrounded by ladders and fans. I will not be staying here again.
This facility was very good for an overnight stay. It was quiet and clean. There was a bit of a drive to get food , but it was easy to find. Lobby was welcoming, breakfast was ok. The side entry door close to the laundry did not close all the way.
Verified traveler
Stayed 1 night in Jan 2025
6/10 Okay
Verified traveler
Jan 14, 2025
Liked: Staff & service
Verified traveler
Stayed 1 night in Jan 2025
6/10 Okay
Tom
Jan 14, 2025
Tom
Stayed 4 nights in Jan 2025
6/10 Okay
Benjamin, Purcellville
Jan 13, 2025
Liked: Amenities
Common areas much nicer than room. Bathroom was unclean and coffee pot did not come with a brew basket, which makes it useless. No carpeting.
Pro is its easy on and off I-95, good size room
Cons-where do I begin. Its definitely needs to be taken down and start over. It is very outdated, toilet seat didnt fit toilet (too big) shower head was so disgusting I didnt take a shower. There was stuff stuck on the window on the inside, mildew everywhere, bed was hard. It snowed when we were there, nothing was plowed or cleared, almost fell a few times. Mattresses outside just tossed next to building. Go somewhere else