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Coconut Tree West Bay

3.0 star property

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Photo gallery for Coconut Tree West Bay

Outdoor pool
King Bed Cabin with Beach View | Terrace/patio
Front of property
Rockhouse Suite 3 of 1 Bedroom 3rd Level | Private kitchen | Microwave, coffee/tea maker, dining tables
Beach Front Cabin, two Queen beds, 2nd level | Terrace/patio

Reviews

6.4 out of 10

Popular amenities

  • Pet friendly
  • Room service
  • Spa
  • Bar
  • Pool
  • Housekeeping

Explore the area

Map
West End & West Bay Beach, Roatan, Bay Islands
  • West Bay Beach
    ‪2 min walk‬
  • Tabyana Beach
    ‪10 min walk‬
  • Half Moon Bay Beach
    ‪6 min drive‬
  • Roatan (RTB-Juan Manuel Galvez Intl.)
    ‪20 min drive‬

Room options

View all photos for Beach Front Cabin, two Queen beds, 2nd level

Beach Front Cabin, two Queen beds, 2nd level | Terrace/patio

Beach Front Cabin, two Queen beds, 2nd level

  • Sleeps 4
  • 2 Queen Beds

View all photos for Pool and Beach View Cabin, two Queen Beds

Pool and Beach View Cabin, two Queen Beds | Terrace/patio

Pool and Beach View Cabin, two Queen Beds

  • 400 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Bungalow with Garden View 2 double beds

Bungalow with Garden View 2 double beds | 1 bedroom, free WiFi, bed sheets

Bungalow with Garden View 2 double beds

  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Cabin with two beds, one double and one personal

Cabin with two beds, one double and one personal | 1 bedroom, free WiFi, bed sheets

Cabin with two beds, one double and one personal

  • 320 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Rockhouse 1 Bedroom Suite First Level

Rockhouse 1 Bedroom Suite First Level | 1 bedroom, free WiFi, bed sheets

Rockhouse 1 Bedroom Suite First Level

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

View all photos for Rockhouse Suite 3 of 1 Bedroom 3rd Level

Rockhouse Suite 3 of 1 Bedroom 3rd Level | 1 bedroom, free WiFi, bed sheets

Rockhouse Suite 3 of 1 Bedroom 3rd Level

  • 700 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Futon

View all photos for King Bed Cabin with Beach View

King Bed Cabin with Beach View | Terrace/patio

King Bed Cabin with Beach View

  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Rockhouse 1 Bedroom Suite Second Level

Rockhouse 1 Bedroom Suite Second Level | 1 bedroom, free WiFi, bed sheets

Rockhouse 1 Bedroom Suite Second Level

  • Partial ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

View all photos for Cabin with two beds, one Queen and one Double, 2nd Level

Cabin with two beds, one Queen and one Double, 2nd Level | 1 bedroom, free WiFi, bed sheets

Cabin with two beds, one Queen and one Double, 2nd Level

  • 356 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

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About this property

Coconut Tree West Bay

3-star Roatan hotel walkable to Tabyana Beach
At Coconut Tree West Bay, catch some rays at the beach, pamper yourself at the full-service spa, or enjoy scuba diving.
Coconut Tree West Bay offers 12 air-conditioned accommodations with coffee/tea makers and ceiling fans. Rooms open to balconies or patios. Televisions come with cable channels.

Bathrooms include showers. This Roatan hotel provides complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Shannie's. Services include facials. The spa is open daily.
Coconut Tree West Bay features a full-service spa and an outdoor pool. The hotel offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This beach hotel also offers spa services, a terrace, and multilingual staff. For a surcharge, the property provides a shuttle from the airport to the hotel during limited hours and an area shuttle. Onsite self parking is complimentary.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport pick-up shuttle (surcharge) from 8:00 AM to 6:00 PM
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Things to do

  • Full-service spa
  • Outdoor pool
  • Scuba diving

Family friendly

  • Babysitting (surcharge)
  • Dining table
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Facials
  • In-room massages
  • Spa open daily

Accessibility

  • No elevator
  • Tile flooring in room

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Limited room service
  • Meal delivery service
  • Microwave

More

  • Air conditioning
  • Ceiling fan
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 5:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 30.00 per vehicle (maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Coconut Tree West Bay Cabin
Coconut Tree Cabin
Coconut Tree West Bay Hotel
Coconut Tree West Bay Roatan
Coconut Tree West Bay Hotel Roatan

Coconut Tree West Bay Reviews

Reviews

6.4
Rating 10 - Excellent. 26 out of 109 reviews
Rating 8 - Good. 22 out of 109 reviews
Rating 6 - Okay. 26 out of 109 reviews
Rating 4 - Poor. 17 out of 109 reviews
Rating 2 - Terrible. 18 out of 109 reviews

6.4/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

priscilla

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was not clearly as advertised!!!!! No one to meet you at reception, number online and on Expedia was not even the number of the property. Pool was under construction and we were a group with kids; we clearly booked for pool. When we decided to NOT stay no refund or wavier was offered! We go there at night, no hallway lighting, my dad almost fell in a huge pot hole!!!! The keys to our so called room didn’t even open our cabin. Over all a stressful and horrible experience! PLEASE DO NOT STAY HERE!!!!!!
Stayed 3 nights in Mar 2025

4/10 Poor

DOUGLAS T

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Dogs barking constantly around the clock, day and night. Sounded like a dog fight. One of the other guests said the owners son keeps a lot of dogs, and a guest got bit the year before by one of these dogs. Since the windows are “sealed” with duct tape, the sound really travels into the room all day and all night. The room was very clean, but a little rustic. Lots of chipped tile, and only 2 overhead bulbs were working so was kinda dark. At checkin, the desk clerk insisted we pay over a thousand dollars in order to get a key. We showed them our Expedia fully paid receipt. The clerk pretended not so speak English. We finally argued long enough to get the key. Room was very large. Beds were very comfortable. Alex at the restaurant was fantastic. Lose the dogs and figure out a better checkin (never had this experience through Expedia before!) and this would have been one of our favorite places to stay ever.
Stayed 11 nights in Feb 2025

4/10 Poor

Cory

Disliked: Cleanliness, property conditions & facilities

Great people and location but run down

Let me start by saying, the people that work there are amazing. When we arrived at 6pm the office was closed but a maintenance guy had a key for us in an envelope. The hot water worked 2 out of 7 days. The toilet wouldn't flush unless you poured water in the tank while you were flushing. You only get 1 key and you better not lose it. The location is great with an incredible view. The island is more expensive than I expected. $20 for a hamburger, $30 for cerviche , $120 for a bottle of Don Julio Blonco US at the liqour store. $30 in the states. I would say this was closer to camping then being in a resort. I could have gone to Turks and Cacos for less.
Stayed 7 nights in Feb 2025

10/10 Excellent

Romane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

I stayed there alone for a week, and it was awesome. I had a whole cabin for myself with 2 beds and everything you need to cook. The free breakfast is really good, and the personnel is very nice. There is also 24/24 security. The beach is right here, and the pool is a nice place to tan and enjoy a drink when there are too many people on the beach. Really a good experience !
Stayed 6 nights in Feb 2025

4/10 Poor

Martin

Disliked: Cleanliness, property conditions & facilities
Top location, but very basic.
Stayed 2 nights in Feb 2025

4/10 Poor

David john, Hamilton

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 14 nights in Jan 2025

8/10 Good

Alex

Stayed 2 nights in Jan 2025

6/10 Okay

Alexander

Stayed 3 nights in Dec 2024

8/10 Good

Cindy

Traveled with family
Liked: Amenities
Location was perfect. We had some difficulty accessing Wi-fi. Staff were lovely
Stayed 12 nights in Dec 2024

6/10 Okay

Jose

Traveled with family
Liked: Staff & service
No comment!
Stayed 16 nights in Jul 2024

6/10 Okay

Marvin

Disliked: Property conditions & facilities
Location is prime. Everything else needs improvement. Wouldn’t stay there again.
Stayed 3 nights in Jul 2024

6/10 Okay

jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada mal servicio el desayuno no bueno no cable insataciones descuidadas no lo recomiendo por el precio alto
Stayed 3 nights in Jul 2024

6/10 Okay

Mary

The location was great. Our air conditioner leaked water on floor. It made a dripping noise all night. Multiple outlet’s didn’t work. The toilet didn’t flush all the time.
Stayed 2 nights in Jul 2024

10/10 Excellent

Bobby

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Brenda

Stayed 4 nights in Jun 2024

6/10 Okay

claudia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
We stayed here for 5 nights we rented cabin 1 panoramic view which offers a perfect view of the beautiful west bay beach and the swimming pool conveniently located right in front of the unit. I enjoyed the property grounds on the back of our unit there is mango and coconut trees and in the morning you can hear the macaws flying near by we could also spot a few guatusas in the area nearby. Front desk manager is nice and friendly they do their best to solve your issues or needs. Housekeeping lady is nice honest and very helpful. I would like to mention you need to let them know if you need your cabin cleaned. Cabins are old but water and a/c works fine. Loud music from George’s restaurant and bar next door ends around 9-10. Water sewer smell and roaches is common in old properties around the beach on islands so keep that in mind as well. This property is located in front of the best beach and has the lower rates compared with other similar properties stay here if that’s your priority if you want luxury stay at the Mayan or similar.
Stayed 5 nights in Jun 2024

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Overall a good hotel in a great location, but cleaning services could be better. Garbage wasn’t emptied or sand swept out of the room.
Stayed 3 nights in May 2024

6/10 Okay

Jonathan

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 3 nights in Mar 2024

10/10 Excellent

Suyapa, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very clean, well kept and close to the beach.
Stayed 2 nights in May 2024

10/10 Excellent

Juan

Stayed 1 night in Apr 2024

4/10 Poor

Andrey, Champlin

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was old, dirty, and poorly maintained. The outside area was not clean, with broken path tiles, lots of trash, and sewer odors. There was no power or water for a day, and there was no immediate communication or resolution provided. However, the Expedia team was incredibly helpful and provided a couple of options. I would not choose to stay there again and would not recommend it to anyone. It's worth paying a bit more to stay somewhere else.
Stayed 7 nights in Mar 2024

4/10 Poor

Tammy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We liked the convenience to the beach and room size. Did not like the room necessities, very limited and not useable conditions. Reception person only there from 8 to 4 where you were able to access the water bottle or mention issues. Attentive to service requests but 4 out the 7 days we had workers in room fixing things. Dogs in the back barking alot. Construction also going on around our building. Breakfast only had 3 options and not always 3 available. Restaurant not always open on time.
Stayed 7 nights in Mar 2024

10/10 Excellent

Dianna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not hesitate to book

Fosters is a wonderful group Of people there to make your stay wonderful. Recommend. Locations is at the north of things and that makes it calmer in the evening but still very accessible to all. Rooms cool. Beds cozy. Showers hot.
Stayed 3 nights in Mar 2024

4/10 Poor

Victoria

Traveled with group
Disliked: Staff & service, property conditions & facilities
There were several issues with this property: the property is in very poor condition, it is not kept up, falling apart, staff was not available during the day or night, none was available to answer questions or take care of maintenance issues, I could t get clean towels for five days, Boone cleaned my room for seven days. I do not recommend this property.
Stayed 7 nights in Mar 2024

6/10 Okay

Cristiane

Traveled with family
Disliked: Property conditions & facilities, room comfort

Beautiful view but room was disappointing

The place was old the sheets were dirty saw and cockroach in my room first nite. The office is closed after 5 no one to help you. The room is above a restaurant and very noise all day and nite. During breakfast they didn’t have me tickets for breakfast and the lady refuse to give us food even though I had the key for the room to show her. I left day earlier bc they never clean the room they put stuff to kill the crock roach. 3 days we werw there they never came to clean and we had enough of it and left. I asked for refund and they refused. Also the WiFi never worked fyi
Stayed 4 nights in Mar 2024