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The Robertson Hotel

3.5 star property

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Photo gallery for The Robertson Hotel

Exterior
Outdoor pool
Restaurant
Building design
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Business services
$89
includes taxes & fees
Sep 11 - Sep 12

Explore the area

View in a map
1 Fountaindale Rd, Robertson, NSW, 2577
  • Robertson Nature Reserve
    ‪19 min walk‬
  • Budderoo National Park
    ‪8 min drive‬
  • Illawarra Fly Treetop Walk
    ‪16 min drive‬
  • Shellharbour, NSW (WOL)
    ‪29 min drive‬

Room options

View all photos for Grand Suite, Garden View

Grand Suite, Garden View | View from room

Grand Suite, Garden View

  • 1292 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Suite, Bathtub

Deluxe Suite, Bathtub | Living area | 40-inch flat-screen TV with digital channels, TV

Deluxe Suite, Bathtub

  • 560 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite

Suite | Iron/ironing board, cribs/infant beds, free WiFi, bed sheets

Suite

8.0 out of 10
Very good
(3 reviews)
  • 1023 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 3 King Beds and 2 Twin Beds

View all photos for Standard Twin Room, 2 Twin Beds, Shared Bathroom

Iron/ironing board, cribs/infant beds, free WiFi, bed sheets

Standard Twin Room, 2 Twin Beds, Shared Bathroom

  • 108 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Bedroom, Shared Bathroom

Standard Double Room, 1 Bedroom, Shared Bathroom | Iron/ironing board, cribs/infant beds, free WiFi, bed sheets

Standard Double Room, 1 Bedroom, Shared Bathroom

8.2 out of 10
Very good
(11 reviews)
  • 108 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Iron/ironing board, cribs/infant beds, free WiFi, bed sheets

Standard Room, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View | Iron/ironing board, cribs/infant beds, free WiFi, bed sheets

Deluxe Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite | Iron/ironing board, cribs/infant beds, free WiFi, bed sheets

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | Living area | 40-inch flat-screen TV with digital channels, TV

Junior Suite, Garden View

  • 1292 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 4 Twin Beds

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Front of property

Wildes Hotel Kangaroo Valley

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, 150 reviews
Wildes Hotel Kangaroo Valley

About this property

The Robertson Hotel

3.5-star Robertson guest house with outdoor pool
Along with an outdoor pool, this guesthouse has coffee/tea in a common area and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, a garden, a picnic area, and a lobby fireplace are onsite.
The Robertson Hotel offers 46 accommodations with complimentary toiletries. 40-inch flat-screen televisions come with digital channels. This Robertson guesthouse provides complimentary wireless Internet access, with a speed of 25+ Mbps. Irons/ironing boards and hair dryers can be requested. Cribs/infant beds (surcharge) are also available.
Recreational amenities at the guesthouse include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Robertson Hotel features an outdoor pool, a garden, and a picnic area. Public areas are equipped with complimentary wireless Internet access. This Robertson guesthouse also offers coffee/tea in a common area and a fireplace in the lobby. Complimentary self parking is available on site.

The Robertson Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:00 AM and on weekends between 8:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; AUD 30 for adults and AUD 20 for children
  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • Outdoor pool

Conveniences

  • Limited-hour front desk

Business services

  • Conference space

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

More

  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2 percent for credit card payments
The front desk is open daily from 8:00 AM - 5:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 80.0 per day
Cribs (infant beds) are available for AUD 20 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 30 for adults and AUD 20 for children
  • Crib (infant bed) fee: AUD 20 per day
  • Rollaway bed fee: AUD 80.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Property Registration Number 2577

We should mention

This property does not have elevators

Property is also known as

Fountaindale Grand Manor
Fountaindale Grand Manor Hotel
Fountaindale Grand Manor Hotel Robertson
Fountaindale Grand Manor Robertson
Fountaindale Manor
Fountaindale Grand Manor House Robertson
Fountaindale Grand Manor House
Robertson Hotel
The Robertson Hotel Robertson
The Robertson Hotel Guesthouse
The Robertson Hotel Guesthouse Robertson

The Robertson Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 120 out of 333 reviews
Rating 8 - Good. 114 out of 333 reviews
Rating 6 - Okay. 52 out of 333 reviews
Rating 4 - Poor. 33 out of 333 reviews
Rating 2 - Terrible. 14 out of 333 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

ANTHONY

Liked: Staff & service
Disliked: Room comfort

ROBERTSON HOTEL VERY DISAPPOINTING

We have just stayed 4 nights at the Robertson Hotel which was very disappointing. Our room was spacious however it lacked so much. There was no wardrobe or draws in the room only a towel rack to hang cloths. There was no tea or coffee making in the room only in the hallway for everyone to use which kept running out of coffee. There was no fridge in the room. We normally only use skim milk in our tea and coffee so we carry our own but we were not able to have it for the 4 nights as we could not keep our milk cold. There was only 1 single exposed PowerPoint which was at floor level. All other power points were behind the bed. With only 1 single PowerPoint how do we and families charge multiple phones, ipads and laptops and not even have a table to put them on. My partner likes to wash her hair while we are away but there was no hair dryer in the bathroom and I use an electric shaver however there was no PowerPoint in the bathroom to use her travel hair dryer and my electric shaver. Some of the blackout curtains need replacing as they were badly torn. The hotel has that old world charm and is expensive to stay however having stayed in many hotels throughout the world and within Australia I could only give it a 2 1/2 to 3 star rating. The accommodation rooms are on the 1st and 2nd floors with no lift.
Stayed 4 nights in May 2025

8/10 Good

Tina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room with shared bathroom. Room was nice and quiet. There are 2 shared bathrooms- one for ladies and one for gents. The ladies had 3 toilets and 2 XXL shower cubicles to shower and dress. Very clean, tidy and well stocked. Downside was my room was at the end of the hall so a bit of a walk at night. Lovely old charm hotel. We enjoyed a Murder Mystery night. The food was ok, would have been better warm. Breakfast was also cold - warming up the plates would help on cold days.
Stayed 1 night in May 2025

10/10 Excellent

Rex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value nice staff.
Stayed 1 night in May 2025

10/10 Excellent

Maev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and the staff were amazing
Stayed 1 night in Apr 2025

10/10 Excellent

Hanan, Bass Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful heritage property. Friendly staff. Great food. Lots of thought of little touches like the bookshelf and coffee tea making facility on the floor I was staying at. Also the fire places, piano, and lounges everywhere makes this place special and welcoming. It wasn’t my first time here and will not be my last. Highly recommend nearby attractions. Fitzroy Falls (also has a tourist centre and cafe), Belmore falls (both falls can be seen within a couple hundred meters if not less, with the option to walk further), Robertson Pies, the local shops attraction including the cheese and olives store, etc.
Stayed 1 night in Apr 2025

10/10 Excellent

ANITA

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and beautiful hotel
Stayed 1 night in Apr 2025

6/10 Okay

Laurence

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Beautiful old building definitely in need of updating of rooms for the price
Stayed 1 night in Apr 2025

8/10 Good

Vickie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Beautiful old world hotel. Love the fireplaces and the knick knacks around the hotel. Needs a lot of maintenance. Our toilet door wouldn't close. One of the cold taps wouldn't turn on and the two hot taps wouldn't turn off! Heating in room also didn't work.
Stayed 2 nights in Apr 2025

10/10 Excellent

Joann

Traveled with group
Liked: Amenities, property conditions & facilities
Lovely heritage hotel with stunning dining areas and grand stairway. Beautiful trees. Food was excellent and tasty. Thank you for a lovely stay
Stayed 1 night in Mar 2025

8/10 Good

Karol

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and quite place
Stayed 1 night in Feb 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
After booking on line on day of arrival, received a call during lunch from hotel demanding credit card. Dod not feel comfortable giving so declined. On check in reception was rude, did not say welcome or hello, or have a nice stay. My credit card was typed manually into the hotel computer which made me feel uncomfortable. Despite hotel being empty was put in small room with good view of the bins. On checkout manager was rude in providing directions to pool. I noticed that as soon as we had left the room a cleaner went to a room to check, coming back with a towel we forgot. I have no idea if they deleted my credit card detail. In all the commotion i left my phone charger in room which hotel will nit send me without me first posting a reply paid envelop.
Stayed 1 night in Feb 2025

10/10 Excellent

Martin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely first class
Stayed 1 night in Jan 2025

6/10 Okay

Anthony

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
A pleasant stay, comfortable bed, lovely bathroom, great bar and relaxing sitting areas. Winter would be extra special. Parking not so good and no staff when checking out, waited far too long and it’s become very pricey.
Stayed 1 night in Feb 2025

6/10 Okay

criton

Disliked: Property conditions & facilities
As a heritage style building it is quaint, but the lack of a lift and no air conditioning is not ideal. The general shared area for communal tea making and adjacent library are not cleaned or vacuumed regularly. Room windows cannot be opened despite absence of air conditioning. Overpriced for the service provided.
Stayed 2 nights in Feb 2025

2/10 Terrible

Kurt

Stayed 1 night in Nov 2024

8/10 Good

Rachel

Traveled with family and small children
Liked: Staff & service
The grounds were beautiful and the property was unique and historical. The staff were lovely and went above and beyond.
Stayed 2 nights in Jan 2025

8/10 Good

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and relaxed

Second visit almost as good as the first. Lovely old hotel, great vibes in the lounge area. Chose to eat in town as menu had changed since our last visit and had limited options.
Stayed 1 night in Jan 2025

10/10 Excellent

Christie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at The Robertson. We enjoyed the grand old hotel and grounds. The staff were helpful and very kind. We enjoyed a couple meals there and the food was terrific.
Stayed 2 nights in Jan 2025

2/10 Terrible

Muhammad

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property condition is not good at all ! Rooms are smelly!
Stayed 3 nights in Dec 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Kristin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service
The property has such character and the gardens are lovely. The food at the restaurant was delicious. We were lucky to be able to stay in a large king room for a great price as it was a Sunday night. We will definitely stay again.
Stayed 1 night in Dec 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. So much fun to step back in time.
Stayed 1 night in Dec 2024

10/10 Excellent

Zosimo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024