2/10 Terrible
DOMINIKA
Business traveler
Jan 5, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel we have ever stayed at
Checked into this hotel on 25th November around 9:00 PM. Having eaten on our way to Rochdale, we went straight to the room, which turned out to have a delightful view of... the hotel’s stinking bins. At checkout the next morning, we were asked to pay £18 for breakfast, which was supposedly included in the room rate. Despite pointing this out, the reception staff insisted on the payment. Pressed for time due to a business meeting, we reluctantly paid, though in hindsight, not receiving a receipt was a mistake. Imagine our shock when we later discovered a £48 charge on the credit card. After numerous frustrating phone calls, during which the person handling the case was apparently never available, we were told the charge was for a dinner we never had. The restaurant had closed before we even arrived! It took weeks of chasing and multiple threats to involve the bank before the hotel admitted they had charged us for someone else’s dinner. The incompetence and dishonesty of this establishment are staggering. How could this error happen in the first place, especially when we were made to pay for breakfast separately? This is either sheer negligence or outright scamming. This experience was compounded by the room’s unpleasant outlook and the general lack of professionalism from staff. Save yourself the stress and avoid this hotel entirely. An absolute disgrace. For well over £100 a night, I would rather sleep in my car.
DOMINIKA
Stayed 1 night in Nov 2024
