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Best Western Rochester Marketplace Inn

2.5 star property

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Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, desk, laptop workspace
Lobby
Fitness facility
Exterior
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning
$106
includes taxes & fees
Oct 26 - Oct 27

Explore the area

View in a map
940 Jefferson Rd, Rochester, NY, 14623
  • Place, Marketplace Mall
    ‪18 min walk‬
  • Place, University of Rochester
    ‪5 min drive‬
  • Place, Rochester Institute of Technology
    ‪7 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(42 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(36 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Rochester Marketplace Inn

Rochester hotel with free weekday breakfast
This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and a business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Best Western Rochester Marketplace Inn offers 94 accommodations with DVD players and coffee/tea makers. Each accommodation is individually furnished and decorated. 35-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Wireless Internet access is complimentary. A 24-hour business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and laundry facilities. Complimentary self parking is available on site, along with a car charging station.

Best Western Rochester Marketplace Inn is a smoke-free property.

A complimentary on-the-go breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym

Family friendly

  • Crib (surcharge)
  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Eco-friendly cleaning products used
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 35-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 25 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: USD 25 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Best Western Marketplace
Best Western Marketplace Inn
Best Western Marketplace Inn Rochester
Best Western Marketplace Rochester
Best Western Rochester
Best Western Rochester Marketplace
Best Western Rochester Marketplace Inn
Marketplace Inn
Rochester Best Western
Best Western Marketplace Hotel Rochester
Best Rochester Marketplace
Best Western Rochester Marketplace Inn Hotel
Best Western Rochester Marketplace Inn Rochester
Best Western Rochester Marketplace Inn Hotel Rochester

Best Western Rochester Marketplace Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 409 out of 1021 reviews
Rating 8 - Good. 300 out of 1021 reviews
Rating 6 - Okay. 154 out of 1021 reviews
Rating 4 - Poor. 85 out of 1021 reviews
Rating 2 - Terrible. 73 out of 1021 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Ari, San Francisco

Disliked: Property conditions & facilities
My room felt damp, even the bed sheets. Maybe it’s due to the humidity in Rochester, where I live it’s not nearly as humid, but it just wasn’t very comfortable.
Stayed 3 nights in Jun 2025

2/10 Terrible

David

Disliked: Staff & service
I reserved a 3-night stay at this property weeks in advance. On the day before my scheduled arrival, I notified the property that I would be a late arrival. I arrived at the property after a long journey at 11:45PM. The front desk confirmed my reservation then told me that the hotel was already 100% full and there was no room for me; "you might try the hotel next door or across the street to see if they have a room available". That was it. No other assistance offered.
Stayed 3 nights in Jul 2025

8/10 Good

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment at this time
Stayed 1 night in Jul 2025

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

bridgette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

2/10 Terrible

Josephine

Traveled with family and small children
Disliked: Cleanliness, staff & service
Did not like staff that checked me in. He is chummy with people that are not staying in the hotel. These people were loitering outside on property. Had to move my car to safer area. They kept going in and out of the lobby. Feared for safety of my family checking on the vehicle
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

SHI YING

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed here for one night during my week-long trip to NY, and unfortunately, this was the worst hotel compared to the others I stayed at. First, they didn’t even verify my credit card at check-in, unlike every other hotel I visited. Second, the breakfast was very disappointing — the waffles tasted sour, there were no eggs or sausages, and no juice offered. Other hotels like Holiday Inn and Sleep Inn had much better breakfast options. Overall, a very poor experience and I will not be returning to Best Western again.
Stayed 1 night in Jul 2025

8/10 Good

Wilfred

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Angel

Stayed 2 nights in Jul 2025

6/10 Okay

Timothy

Stayed 1 night in Jun 2025

6/10 Okay

Debbie

Sorry but I've stayed at better places. No washclothes, dirty carpeting, refrigerator had to be cleaned out of frost, no soap at sink, cleaners were taking care of rooms till late in the afternoon. Not a very nice stay.
Stayed 3 nights in Jul 2025

8/10 Good

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy stay with friendly staff.
Stayed 1 night in Jul 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay for money.
Stayed 1 night in Jun 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Claudia

Liked: Staff & service
Stayed 2 nights in May 2025

8/10 Good

Sandra

Room well-cleaned. Could use better fitting bottom sheet for king size bed as it kept shifting.
Stayed 2 nights in Jun 2025

6/10 Okay

Yiming

Traveled with family
Stayed the place for 2 nights. The room on the first night may not have been cleaned. The room was filled with musty and damp smells, especially the bathroom and the closet. There were long curly hairs on the wall of the bathtub. I moved to a different room the next day. The room smelled normal and fresh. For breakfast on the first day, I soaked Cherrios in milk and had a slightly bitter taste. I made a waffle for breakfast on the second day, but it tasted sour. The waffle I made on the first day tasted normal. During the two days we stayed at the hotel, the outdoor temperature exceeded 95 degrees. Food can easily deteriorate and spoil if it is not refrigerated. I have stayed at Best Western Hotels in different places, but I have never had such an unpleasant experiences.
Stayed 2 nights in Jun 2025

6/10 Okay

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Lwazilwenkosi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2025

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jun 2025

6/10 Okay

Peter

Stayed 1 night in Jun 2025

8/10 Good

Thomas, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel at a reasonable price.
Stayed 1 night in Jun 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was very friendly and the room was very clean. Great location close to everything.
Stayed 1 night in Jun 2025

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Lovely breakfast
Stayed 1 night in Jun 2025