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Best Western Rochester Marketplace Inn

2.5 star property

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Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, individually decorated, individually furnished, desk
Lobby
Lobby
Exterior
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Bathroom | Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
940 Jefferson Rd, Rochester, NY, 14623
  • Marketplace Mall
    ‪18 min walk‬
  • University of Rochester
    ‪5 min drive‬
  • Rochester Institute of Technology
    ‪7 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room) | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(23 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(25 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Comfort Suites Rochester Henrietta University Area

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
3.4 out of 5, (1000)
$120 nightly
The price is $120 total
includes taxes & fees
Comfort Suites Rochester Henrietta University Area

About this property

Best Western Rochester Marketplace Inn

Rochester hotel with free weekday breakfast
This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and a business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Best Western Rochester Marketplace Inn offers 94 accommodations with DVD players and coffee/tea makers. Each accommodation is individually furnished and decorated. 35-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Wireless Internet access is complimentary. A 24-hour business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and laundry facilities. Complimentary self parking is available on site, along with a car charging station.

Best Western Rochester Marketplace Inn is a smoke-free property.

A complimentary on-the-go breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, French, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym

Family friendly

  • Crib (surcharge)
  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Eco-friendly cleaning products used
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 35-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 25 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: USD 25 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Best Western Marketplace
Best Western Marketplace Inn
Best Western Marketplace Inn Rochester
Best Western Marketplace Rochester
Best Western Rochester
Best Western Rochester Marketplace
Best Western Rochester Marketplace Inn
Marketplace Inn
Rochester Best Western
Best Western Marketplace Hotel Rochester
Best Rochester Marketplace
Best Western Rochester Marketplace Inn Hotel
Best Western Rochester Marketplace Inn Rochester
Best Western Rochester Marketplace Inn Hotel Rochester

Best Western Rochester Marketplace Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 413 out of 1000 reviews
Rating 8 - Good. 292 out of 1000 reviews
Rating 6 - Okay. 143 out of 1000 reviews
Rating 4 - Poor. 84 out of 1000 reviews
Rating 2 - Terrible. 68 out of 1000 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Diedra

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything was great, except the fact that they charged me for my stay even though I already paid through Expedia. I do not understand why this would happen except I am concerned that they do it on purpose in hopes that nobody notices. I expected the refund to be processed the very next day of the error however, I have not seen it yet. This is unacceptable And inexcusable.
Stayed 1 night in Apr 2025

10/10 Excellent

Gabriel

Stayed 1 night in Mar 2025

10/10 Excellent

Janet, Delaware

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for ToraCon. It was a very nice hotel and the staff I interacted with were very nice.
Stayed 3 nights in Mar 2025

6/10 Okay

raymond

Stayed 1 night in Mar 2025

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay for a college visit

Stayed 1 night in Mar 2025

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reliable

Check-in had a little issue, but the front desk manager handled it professionally. Room was clean, and the bed was comfortable. Continental breakfast had more options and hot foods available.
Stayed 1 night in Mar 2025

10/10 Excellent

Helen

Stayed 1 night in Mar 2025

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Mar 2025

4/10 Poor

Andrew

Business traveler
Liked: Property conditions & facilities
Disliked: Amenities
Everything was great until I tried to use the microwave which didn’t work and the iron in the morning didn’t work but other than that it was a comfortable stay!
Stayed 1 night in Mar 2025

8/10 Good

Raymond

Traveled with family and small children, Traveled with group, Traveled with family
They seemed short staffed here but checking was a breeze. They were at capacity though and many rooms were not cleaned the night we stayed. Free breakfast and EV charging is always a plus!
Stayed 1 night in Mar 2025

10/10 Excellent

luis

Stayed 1 night in Mar 2025

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again!
Stayed 1 night in Mar 2025

8/10 Good

Kyle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect overnight stay
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room is old. Peeling wall paper. The bathroom is very small that the door has to open out because it it swings in you have no room to step in and close it behind you. Our room was on the first floor beside the side door and that side door leading outside opens so loud it wakes you up at night. The bad had lumps and when I looked under the fitted sheet, the liner between the mattress and the sheet was crooked and not pulled all the way so it created the lumps. Breakfast person is phenomenal though. She is the one silver lining in that place.
Stayed 1 night in Mar 2025

4/10 Poor

Tak Hung

Liked: Staff & service
Dirty laundry
Stayed 1 night in Mar 2025

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good and pretty much quiet place.
Stayed 1 night in Mar 2025

10/10 Excellent

Todd

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vvg
Stayed 1 night in Mar 2025

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Mo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Eddie

Stayed 2 nights in Mar 2025

2/10 Terrible

Noemi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly a really scary experience I never see or experienced bedbugs bites and same my grandkid and I come back to the house full of bites and the manager change me room but I will better don’t go again too much trauma with all this bites and plus lost too much money for stay supposedly in a safe place but come back home with the kids all full of bedbugs bites sorry never again for me personal never go here
Stayed 4 nights in Mar 2025

4/10 Poor

Noemi

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Sadly don’t have a great experience with the hotel. First was in one room my granddaughter get up with a bite in her left hand then next day my other granddaughter fell a bite on her left leg was like 4 bites in one spot they move to other room think everything was good again this time was me in the pillow was a bedbug and I catch it put it on a cup bring it to the manager at that time but on the bed was few more dead like the room was sprayed and there was some dead bedbugs she see them I didn’t want to no one knows other guess but now on my house look my self and all my body it’s fills with bites plus I’m allergic like my granddaughters for any bite we get it swell and red for like a week. Sadly not good experience at all and my reservation was almost $400. I just don’t want have this experience never again for this I better not go to hotels at all no bueno
Stayed 1 night in Mar 2025

8/10 Good

ELAINE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, convenient location and breakfast was enjoyable.
Stayed 2 nights in Mar 2025

8/10 Good

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

2/10 Terrible

Inara, Charlottesville

Disliked: Staff & service, amenities, property conditions & facilities
When I got there late Saturday night after a long 9 hour drive, I found the room I was given was not cleaned. The bed linens were in a mound, the floor was not vacuumed, garbage cans were on top of the counters. When I returned to the desk, the night manager said that they had a hard time hiring decent workers and were short staffed. Instead of giving me a clean room, I followed him to the room I was given and he proceeded to make the bed in front of me. After he left, I realized that there was no fitted sheet, so I think he made the bed with used sheets. There was not a single towel in the whole room. No soap. The floor had little bits of garbage all over it. I slept on top of the covers that night because I was afraid to sleep in soiled bed sheets. I will not stay there again.
Stayed 2 nights in Mar 2025