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Best Western The Inn At Rochester Airport

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western The Inn At Rochester Airport

Lobby
Property amenity
Reception
Individually furnished, desk, laptop workspace, iron/ironing board
Individually furnished, desk, laptop workspace, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym

Explore the area

Map
395 Buell Road, Rochester, NY, 14624
  • University of Rochester
    ‪4 min drive‬
  • Strong Memorial Hospital
    ‪4 min drive‬
  • Highland Park
    ‪6 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪10 min walk‬

Room options

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator (Living Room;with Sofabed)

Executive Room, 1 King Bed, Non Smoking, Refrigerator (Living Room;with Sofabed) | Individually furnished, desk, laptop workspace, iron/ironing board

Executive Room, 1 King Bed, Non Smoking, Refrigerator (Living Room;with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Ballroom

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator (Larger Room)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator (Larger Room)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking, Refrigerator (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Non Smoking, Refrigerator (with Sofabed)

  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator | Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Standard Room, 1 King Bed, Accessible, Refrigerator | Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western The Inn At Rochester Airport

Rochester hotel close to University of Rochester
This smoke-free hotel features a fitness center, a 24-hour business center, and coffee/tea in a common area. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, a microwave in a common area, a business center, and a 24-hour front desk are onsite. Change of towels is available on request.
Best Western The Inn At Rochester Airport offers 59 accommodations with coffee/tea makers and complimentary weekday newspapers. Each accommodation is individually furnished. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Rochester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. Guests can enjoy a complimentary breakfast each morning. A roundtrip airport shuttle is complimentary to guests (available 24 hours). This business-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Best Western The Inn At Rochester Airport is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free self parking on site
  • Extended parking on site (surcharge)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free crib
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Best Western Inn Rochester Airport
Best Western Rochester Airport
The At Rochester Rochester
Best Western The Inn At Rochester Airport Hotel
Best Western The Inn At Rochester Airport Rochester
Best Western The Inn At Rochester Airport Hotel Rochester

Best Western The Inn At Rochester Airport Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 378 out of 1002 reviews" "
Rating 8 - Good. 319 out of 1002 reviews" "
Rating 6 - Okay. 153 out of 1002 reviews" "
Rating 4 - Poor. 83 out of 1002 reviews" "
Rating 2 - Terrible. 69 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jimmy

Disliked: Cleanliness, staff & service, property conditions & facilities
Badly maintained hotel
Stayed 1 night in Oct 2024

2/10 Terrible

Indhira

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When arrived to check in after 5.5 hrs drive with 2 children they said that my reservation was cancelled stating that my card was rejected which was not true. Stated that they contact me by phone, not true, that they sent me an email which was not true. I checked my emails and no notification was received however I received it a few minutes after I was there at 10:51pm. I called Expedia where i did the reservation and they also never received cancellation and didn’t see any issues with my card. They told the same thing to another elderly couple whom they also picked up at the airport with the same story. They didn’t have any other room available and the whole Rochester area was completely full. I called along with the help of another hotel we tried to call over 20 hotels within and around the area and everything was booked. We had to sleep in our car for that night. This hotel only had one person serving as the reception, driver, everything. This has been the worst experience.
Stayed 2 nights in Oct 2024

10/10 Excellent

Dominique, Belleville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being right near the airport you could hear the planes, but the hotel itself was great
Stayed 2 nights in Oct 2024

8/10 Good

Michael

Stayed 1 night in Sep 2024

10/10 Excellent

Debra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised how comfortable my room was - would definitely stay here again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Pranav

Stayed 1 night in Oct 2024

2/10 Terrible

Charlotte

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Brian

Traveled with partner
Staff was not particularly friendly.
Stayed 1 night in Oct 2024

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for a reasonable price!
Awesome stay. Very comfortable.
Stayed 1 night in Oct 2024

6/10 Okay

Naima

Liked: Property conditions & facilities
Fast process no issue but no form of greeting
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Glen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a Hilton Honors member I am used to larger rooms with fancier furnishings, but for the price, this place can't be beat. What stands out more than anything is the kindness and professionalism of the night clerk, Manny. Well dressed, well spoken, attentive, and thoroughly professional, they don't pay him enough, I am sure!
Stayed 1 night in Oct 2024

10/10 Excellent

kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the airport. Easy to drop off my rental car and get to the terminal
Stayed 2 nights in Oct 2024

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with our stay and the transportation to and from the airport.
Stayed 1 night in Oct 2024

6/10 Okay

Lisa

Business traveler
Liked: Staff & service
Disliked: Amenities
My stay was okay overall- the broken vending machines was a downside as I put a $5 and got a $1 snack with no change.
Stayed 2 nights in Oct 2024

8/10 Good

Michelynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Donnell

Stayed 3 nights in Sep 2024

4/10 Poor

Robert

Traveled with partner
Liked: Amenities
Our room was So orderly and clean.Also the beds were So Comfy. The whole staff was very professional and Friendly! Thank you!
Stayed 2 nights in Oct 2024

8/10 Good

Laird

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle was my reason for selecting it. Nice grab and go breakfast at 5am. Water pressure in sink low. Would have been nice to have ramen in vending machine.
Stayed 1 night in Oct 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very helpful and kind. Comfortable bed, easy walk to airport. A good value!
Stayed 1 night in Oct 2024

10/10 Excellent

Lewis

Liked: Cleanliness
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Lipstick on a Pig - Shame on Best Western
This is a case of lipstick on a pig. The rooms are renovated with generic upgrades that are slap dash and only superficial. - My sink had almost no water pressure. - The toilet was crooked. - The bathroom smelled bad. - The entire property smelled extremely strongly of sickly sweet air freshener as if trying to mask an ongoing smell issue. - There were construction materials, used mattresses, and other garbage strewn about. - The breakfast was dismal. - The front desk staff was just sitting there watching his Indian TV show while eating dinner right at the front desk. - The lobby bathroom had a sign on it that said "out of order". - The bowl of fruit on the front desk with the sign "Grab-and-go" had rotten bananas in it, all of them. - The vending machines were cash only (this is 2024) and also were out of order. This is really really poor and kind of gross. This property is terrible.
Stayed 1 night in Oct 2024

4/10 Poor

Michel

Stayed 1 night in Sep 2024

6/10 Okay

Johanna or Doug

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Audry

Stayed 1 night in Sep 2024