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Comfort Suites Rochester Henrietta University Area

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Comfort Suites Rochester Henrietta University Area

Exterior
Desk, laptop workspace, blackout drapes, iron/ironing board
Coffee service
Pool
Lobby

Reviews

7.0 out of 10

Good

Popular amenities

  • Gym
  • Pet friendly
  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
2085 Hylan Dr, Rochester, NY, 14623
  • Marketplace Mall
    13 min walk
  • Cracker Barrel
    1 min walk
  • Rochester Bus Station
    12 min drive
  • Rochester, NY (ROC-Greater Rochester Intl.)
    10 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed

  • 336 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, Multiple Beds, Accessible, Non Smoking

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite (2 Queen Beds and 1 Sofa Bed )

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite (2 Queen Beds and 1 Sofa Bed )

  • 372 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Best Western Rochester Marketplace Inn

Breakfast included
Parking included
Free WiFi
Air conditioning
3.9 out of 5, Good, (1005)
The price is $93
per night
$106 total
includes taxes & fees
Jan 6 - Jan 7
Best Western Rochester Marketplace Inn

About this property

Comfort Suites Rochester Henrietta University Area

Rochester hotel with free weekday breakfast
A fitness center, coffee/tea in a common area, and dry cleaning are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a computer station, and express check-out are onsite. Housekeeping is not available.
Comfort Suites Rochester Henrietta University Area offers 66 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations.

This Rochester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, a picnic area, and coffee/tea in a common area. Onsite uncovered self parking is complimentary.

Comfort Suites Rochester Henrietta University Area is a smoke-free property.

A complimentary on-the-go breakfast is served on weekdays between 6 AM and 9 AM and on weekends between 7 AM and 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Business services

  • Computer station

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Property is also known as

Comfort Suites Hotel Rochester
Comfort Suites Rochester
Comfort Suites
Comfort Suites Rochester Henrietta University Area Hotel
Comfort Suites Rochester Henrietta University Area Rochester

Comfort Suites Rochester Henrietta University Area Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 292 out of 1005 reviews" "
Rating 8 - Good. 265 out of 1005 reviews" "
Rating 6 - Okay. 181 out of 1005 reviews" "
Rating 4 - Poor. 133 out of 1005 reviews" "
Rating 2 - Terrible. 134 out of 1005 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Herbert

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They actually gave me a room that was under construction. The shower was not available, as all the pipes were out of the wall. They actually, wanted us to stay there. When I asked them "I guess we can't take a shower in the morning?" They said correct. They told me that was the room I reserved. We did not stay there at all. It was dirty and the staff was not helpfull. They did not sound as they knew what was going on.
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Harish

Traveled with family
Disliked: Cleanliness, staff & service, amenities
I booked and paid for the hotel room 1week ahead of time, but during checkin they said my room was given to someone by mistake and they were overbooked. It’s totally ridiculous and unacceptable. When someone is checking in late night with family and the hotel staff says they are overbooked and the reserved room was given to someone. I called up the hotel twice ahead of time on my way to inform I will be checking-in late, they said the room was under my name and It was okay for me to arrive late, all lies. It was a terrible experience… I will never ever go to any other Comfort Suits hotel anymore..None of the Choice hotels anymore, stay away from this place.. I ended up paying a lot if money to find another hotel(good one) in the area, it was past midnight by the time we hit the bed… I have to still get my money back from this hotel.
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities
I would not recommend staying here. The hotel beside is a much better choice. Overpriced for the lack of what you get
Stayed 1 night in Sep 2024

2/10 Terrible

Christopher

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run, it’s not worth it
Stayed 4 nights floor in hallways had the same filth and grime all four days, elevator looks like it hadn’t been cleaned since the building opened, room had roaches no towels and generally was not very clean at all. Night management was too busy hanging outside smoking dope with his buds. Only thing positive was leaving
Stayed 4 nights in Sep 2024

2/10 Terrible

Chanbelle

Disliked: Staff & service, property conditions & facilities
We checked in without any issues. But our room smelt horribly of cat pee. I started sneezing u controllably likely due to my cat allergy after just 10 minutes. Upon inspection, there was cat hair everywhere, hairballs and fingernail clippi gs on the floor. Several people at the front desk had issues with their rooms, the front desk person was very polite and helped me get a refund thankfully. Will not be returnig.
Stayed 1 night in Sep 2024

2/10 Terrible

Sajan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

6/10 Okay

Jintana

Traveled with family
Liked: Staff & service, property conditions & facilities
still have dog or cat hair in the room
Stayed 1 night in Sep 2024

2/10 Terrible

Sharan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away far away
We arrived and were extremely disappointed with this hotel. The cleanliness everywhere was disgusting. We had two rooms and one absolutely smelled the second room was dirty, shower was not cleaned and the handle was broken and didn’t even work. Needless to say we left immediately!
Stayed 1 night in Sep 2024

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is extremely dirty!
Stayed 1 night in Sep 2024

6/10 Okay

Christina

Stayed 1 night in Aug 2024

4/10 Poor

Charles

Liked: Staff & service
Disliked: Property conditions & facilities
In one room there was no sheets or blankets for the hideaway bed, and in the other there was no towels or wash clothes
Stayed 1 night in Sep 2024

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in Sep 2024

4/10 Poor

Debora

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was unfriendly and the place really smelled awful. But the room itself was adequate .
Stayed 1 night in Sep 2024

8/10 Good

Yunice

Stayed 1 night in Aug 2024

4/10 Poor

Chadwick

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Wendi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for the price. Not fancy but clean and comfortable with good amenities and helpful staff
Stayed 1 night in Sep 2024

2/10 Terrible

Bri

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Saritha

Stayed 1 night in Aug 2024

2/10 Terrible

Rafal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

2/10 Terrible

Sajag

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no towels in our room, and when I requested a crib for my baby I was told they’re all locked up and they didn’t have access to it.
Stayed 1 night in Sep 2024

10/10 Excellent

Naveen

Stayed 1 night in Aug 2024

2/10 Terrible

Toteonia

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrendous. Claims to be child friendly but locks all staff out of the play pens and cribs. The pool area is filthy and the entire outside of the hallway around it is a treacherish slip risk. And I don't blame the people swimming in it because nobody is offered Towels, both by the pool and in their rooms. My medically complex micro preemie had to sleep on the floor And the housekeeping staff decided to walk into our room at 8 AM. Despite checkout being at eleven a m, After checking us out. Without us even knowing.
Stayed 1 night in Aug 2024