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Comfort Suites Rochester Henrietta University Area

2.5 star property

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Photo gallery for Comfort Suites Rochester Henrietta University Area

Exterior
Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby
Free daily on-the-go breakfast
Coffee service

Reviews

6.8 out of 10

Popular amenities

  • Parking available
  • Pet friendly
  • Gym
  • Laundry
  • 24/7 front desk
$106
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
2085 Hylan Dr, Rochester, NY, 14623
  • Marketplace Mall
    ‪13 min walk‬
  • University of Rochester
    ‪7 min drive‬
  • Rochester Institute of Technology
    ‪8 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪10 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed

  • 336 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, Multiple Beds, Accessible, Non Smoking

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite (2 Queen Beds and 1 Sofa Bed )

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite (2 Queen Beds and 1 Sofa Bed )

  • 372 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Comfort Suites Rochester Henrietta University Area

Rochester hotel with free weekday breakfast
Along with a fitness center, this smoke-free hotel has self parking and coffee/tea in a common area. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, a 24-hour front desk, and a computer station are onsite. Housekeeping is not available.
Comfort Suites Rochester Henrietta University Area offers 66 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations.

This Rochester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, a picnic area, and coffee/tea in a common area. Parking is available onsite for a surcharge.

Comfort Suites Rochester Henrietta University Area is a smoke-free property.

A complimentary on-the-go breakfast is served on weekdays between 6 AM and 9 AM and on weekends between 7 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 5 per stay; includes in/out privileges)
  • RV/bus/truck parking on site

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Business services

  • Computer station

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 5.00 per stay (in/out privileges)
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Property is also known as

Comfort Suites Hotel Rochester
Comfort Suites Rochester
Comfort Suites
Comfort Suites Rochester Henrietta University Area Hotel
Comfort Suites Rochester Henrietta University Area Rochester

Reviews

Comfort Suites Rochester Henrietta University Area Reviews

6.8

6.8/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 275 out of 1005 reviews
Rating 8 - Good. 250 out of 1005 reviews
Rating 6 - Okay. 184 out of 1005 reviews
Rating 4 - Poor. 141 out of 1005 reviews
Rating 2 - Terrible. 155 out of 1005 reviews

Reviews

4/10 Poor

Christopher

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was filthy. One of the pillowcases had fresh snot on it. There were crushed contacts on the carpet and chunks of food under the beds. We couldn’t find another place and so went and bought cleaners, linens, and air fresheners to make it bearable. Would not recommend at all.
Stayed 3 nights in Jun 2025

10/10 Excellent

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Adrian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

6/10 Okay

Rebecca

Disliked: Staff & service
At a glance it did appear very clean, but if you look under the shelves and behind the bed you can see all the dander and debris from previous travellers (we always do a bed bug check, thankfully we didn't see any). The second day they came and changed out our towels, but on the 3rd day we received a note that they were short staffed and that they'd come every other day but they didn't come back to clean until after we left. Also our mini fridge defrosted for over 6 hours and everything inside got warm/spoiled. There wasn't anything the staff could do because they were fully booked and short staffed. Otherwise, the staff was exceptionally friendly, helpful, and professional. The breakfast was delicious and both chefs I saw kept the dining room clean and I saw one help someone make a waffle, very sweet! In conclusion, I think that more staff would help the staff be more efficient and maybe keep a spare mini fridge or two on hand idk like it'd be nice if your own employees didn't have to use a public fridge for their own lunches...
Stayed 5 nights in May 2025

2/10 Terrible

Azel

There was a crack in the window and trash already in the trash of room 215. I was also charged $5 for parking without a vehicle. The hold was placed on my card twice
Stayed 1 night in Jun 2025

6/10 Okay

Nicole

Business traveler
Liked: Cleanliness, staff & service
Hotel was fine. However, a $5 per night per room charge for the parking in a lot that is in the middle of nowhere is a ridiculously silly charge to make extra money on their part.
Stayed 1 night in May 2025

4/10 Poor

Philip

Stayed 2 nights in May 2025

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

deboarh

Stayed 2 nights in May 2025

2/10 Terrible

Mukesh

Traveled with family
Random the charge $101.00 no reason now the says they will refund in 5 business days already deposit $150 refund but another charge $101.00 not pending payment change in my credit card have to call them not happy. They says mistake ?? Very disappointing.
Stayed 1 night in May 2025

8/10 Good

Nicole

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Free breakfast was wonderful, despite the maid going into our room just after checking in without permission and rummaging through our belongings it was pleasant stay.
Stayed 1 night in May 2025

10/10 Excellent

Rev. Dr. Bonnie

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I love the location central to all the highways
Stayed 2 nights in May 2025

4/10 Poor

Liam

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smoke alarm was broken in our room, so we had to switch rooms. Floors were sticky, elevator was disgusting, room was somewhat clean
Stayed 1 night in May 2025

10/10 Excellent

Macy

Liked: Cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy place to stay

I always stay at comfort suites when i'm traveling through new york. The staff is great they have everything you want and there's a lot nearby. And they have a good breakfast.
Stayed 1 night in May 2025

2/10 Terrible

elaine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Horrible place.

Firstly they charge you for parking and they take $150.00 for deposit for any damages to property after you leave. The toilets could not flush until the following morning .no water going into the toilet tank. I would not recommend any one there.
Stayed 2 nights in May 2025

6/10 Okay

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Rev Dr Bonnie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located close to the highway and an assortment of restaurants. The parking lot has a number of potholes which made it difficult when I couldn't park in a handicap spot.
Stayed 3 nights in May 2025

2/10 Terrible

Cody

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Karin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and affordable hotel. Appreciated breakfast provided. Quiet area. Comfortable bed and good room size. Would stay again.
Stayed 2 nights in May 2025

10/10 Excellent

MARY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for what i needed
Stayed 2 nights in May 2025

8/10 Good

mary

Traveled with partner
Decent room, comfortable bed, enough towels and decent shower, but was hoping for a swim in indoor pool, it was freezing! Breakfast had limited time. Evening staff at desk was not friendly, daytime staff more helpful. No written notice anywhere of check out time....usually there is some note in room, and couldnt see how to call fron desk from room phone! 😜
Stayed 1 night in May 2025

8/10 Good

Tonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice stay. The man who worked the desk overnight was wonderful. I think his name was Jason. We couldn’t figure out the shower and he came right down and showed us. There were really rowdy guests next door and he quickly solved that problem as well. The breakfast was mediocre and the mattress was rather stiff- but everything else was great!
Stayed 1 night in May 2025

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fam

Came into town for a graduation event and found all hotels in the area had extremely high rates. The hotel location was great, and staff were friendly. Breakfast was ok, and quiet atmosphere was good. During normal demand, with normal rates, the value would be fine, but seemed a bit overvalued for what we paid.
Stayed 2 nights in May 2025

4/10 Poor

Dennis

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Unexpected charge of $5 for parking, room next to the hotel pool & across from ice machine and elevators. First and last stay with this vendor.
Stayed 1 night in May 2025