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Comfort Suites Rochester Henrietta University Area

2.5 star property

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Photo gallery for Comfort Suites Rochester Henrietta University Area

Exterior
Lobby
Desk, laptop workspace, blackout drapes, iron/ironing board
Coffee service
Free daily on-the-go breakfast

Reviews

6.8 out of 10

Popular amenities

  • Parking available
  • Pet friendly
  • Gym
  • Laundry
  • Breakfast included
  • 24/7 front desk
$96
includes taxes & fees
Nov 16 - Nov 17

Explore the area

View in a map
2085 Hylan Dr, Rochester, NY, 14623
  • Place, University of Rochester
    ‪8 min drive‬
  • Place, Rochester Institute of Technology
    ‪9 min drive‬
  • Place, Strong
    ‪16 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, Multiple Beds, Accessible, Non Smoking

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed

  • 336 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (2 Queen Beds and 1 Sofa Bed )

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite (2 Queen Beds and 1 Sofa Bed )

  • 372 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Comfort Suites Rochester Henrietta University Area

Rochester hotel with free weekday breakfast
Along with a fitness center, this smoke-free hotel has self parking and coffee/tea in a common area. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, a 24-hour front desk, and a computer station are onsite. Housekeeping is not available.
Comfort Suites Rochester Henrietta University Area offers 66 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations.

This Rochester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, a picnic area, and coffee/tea in a common area. Parking is available onsite for a surcharge.

Comfort Suites Rochester Henrietta University Area is a smoke-free property.

A complimentary on-the-go breakfast is served on weekdays between 6 AM and 9 AM and on weekends between 7 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 5 per stay; includes in/out privileges)
  • RV/bus/truck parking on site

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Business services

  • Computer station

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 5.00 per stay (in/out privileges)
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Property is also known as

Comfort Suites Hotel Rochester
Comfort Suites Rochester
Comfort Suites
Comfort Suites Rochester Henrietta University Area Hotel
Comfort Suites Rochester Henrietta University Area Rochester

Comfort Suites Rochester Henrietta University Area Reviews

Reviews

6.8
Rating 10 - Excellent. 276 out of 1001 reviews
Rating 8 - Good. 247 out of 1001 reviews
Rating 6 - Okay. 182 out of 1001 reviews
Rating 4 - Poor. 141 out of 1001 reviews
Rating 2 - Terrible. 155 out of 1001 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
Stayed 1 night in Aug 2025

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Jessica

Disliked: Staff & service, property conditions & facilities
I didnt stay because they were dishonest about fees until arrival
Stayed 1 night in Aug 2025

8/10 Good

Anne

Stayed 1 night in Aug 2025

2/10 Terrible

James, Noblesville

Liked: Staff & service
Disliked: Cleanliness
Did not make up room daily just make the bed!
Stayed 3 nights in Aug 2025

4/10 Poor

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Kathryn

Stayed 3 nights in Aug 2025

10/10 Excellent

Kenroy, Fayetteville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and price was great.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Phyllis

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at 3pm to check in and was informed they were short staffed so the room was not ready and have to come back in an hour. When i finally checked in around 5 pm.the bed was made but the pillow cases were not on the pillows. I had to put them on my self. I needed a sofa bed so I booked a suite and when we pulled out the sofa bed, it was broken, dirty, stained with multiple red spots and gross looking and almost made me nauseous. PLEASE STAY AWAY FROM THIS HOTEL. You are better off spending a little more and staying at other clean hotels. Places where they actually care about the wellbeing of the paying customers.
Stayed 1 night in Aug 2025

4/10 Poor

Paige

Stayed 2 nights in Aug 2025

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Black mold

Check in went well. There was black mold in the bathroom. They didn’t have another room and they couldn’t refund any money, so we left. I’ll follow up with the Manager.
Stayed 1 night in Aug 2025

2/10 Terrible

Sidney

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
Liked the price. Bed comfortable. No problem with housekeepers. All room surfaces were sticky. Frig freezer section had no door and was covered in thick ice. Refrig system had constant loud motor noise with other bubbling-like sounds. Got no sleep until long after midnight. Shower was properly large for mobility-challenged customers but floor tiles had large cracks and baseboard showed water damage. Sink area was small with poor lighting. One bedside light did not work. One outlet was loose-fitting. Parking lot surface was broken up. Definitely our worst hotel stay in many years. Our ratings average 4+/5 but not this time. Would never return.
Stayed 1 night in Aug 2025

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast! Good and friendly stuff. A bit disappointed that we were not told upfront on Expedia that there will be $5 parking fee.
Stayed 2 nights in Aug 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service
It was fine.
Stayed 3 nights in Aug 2025

8/10 Good

Linda

Traveled with family
Liked: Staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

6/10 Okay

Suzanne

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Serap

Traveled with family
Liked: Amenities, property conditions & facilities
Stuff isn’t kind enough to me specifically receptionist big man
Stayed 1 night in Jul 2025

6/10 Okay

Kristin

Traveled with group
Disliked: Property conditions & facilities, room comfort

It was just ok.

The hotel is just dated. It needs an overhaul. Some fixtures are broken upholstery is fraying. No big deal but just kinda gives you the ick. The only complaint worthy thing for me was at 7:40 in the morning housekeeping tried to come into our room waking us up and scaring the crap out of us !!!
Stayed 1 night in Jul 2025

2/10 Terrible

Kamal

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirty. Every crevice had dirt and grim. The bathroom tile wasn't level or attached to floor.
Stayed 3 nights in Jul 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Bathroom smelled of mildew and carpet just felt damp. Sink was infested with fruit flies due to something being shoved in the back up hole in the sink.
Stayed 2 nights in Jul 2025

10/10 Excellent

Dawn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't spend too much time there as we arrived very late.
Stayed 1 night in Jul 2025

6/10 Okay

SHAUN

Stayed 1 night in Jul 2025