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Comfort Suites Rochester Henrietta University Area

2.5 star property

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Photo gallery for Comfort Suites Rochester Henrietta University Area

Exterior
Coffee service
Lobby
Suite (2 Queen Beds and 1 Sofa Bed ) | Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews

6.8 out of 10

Popular amenities

  • Parking available
  • Pet friendly
  • Gym
  • Laundry
  • 24/7 front desk

Explore the area

Map
2085 Hylan Dr, Rochester, NY, 14623
  • Marketplace Mall
    ‪13 min walk‬
  • University of Rochester
    ‪7 min drive‬
  • Rochester Institute of Technology
    ‪8 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪10 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed

  • 336 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, Multiple Beds, Accessible, Non Smoking

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite (2 Queen Beds and 1 Sofa Bed )

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite (2 Queen Beds and 1 Sofa Bed )

  • 372 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Comfort Suites Rochester Henrietta University Area

Rochester hotel with free weekday breakfast
Along with a fitness center, this smoke-free hotel has self parking and coffee/tea in a common area. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, a 24-hour front desk, and a computer station are onsite. Housekeeping is not available.
Comfort Suites Rochester Henrietta University Area offers 66 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations.

This Rochester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, a picnic area, and coffee/tea in a common area. Parking is available onsite for a surcharge.

Comfort Suites Rochester Henrietta University Area is a smoke-free property.

A complimentary on-the-go breakfast is served on weekdays between 6 AM and 9 AM and on weekends between 7 AM and 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 5 per stay; includes in/out privileges)
  • RV/bus/truck parking on site

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Business services

  • Computer station

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 5.00 per stay (in/out privileges)
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Property is also known as

Comfort Suites Hotel Rochester
Comfort Suites Rochester
Comfort Suites
Comfort Suites Rochester Henrietta University Area Hotel
Comfort Suites Rochester Henrietta University Area Rochester

Comfort Suites Rochester Henrietta University Area Reviews

Reviews

6.8
Rating 10 - Excellent. 276 out of 1006 reviews
Rating 8 - Good. 259 out of 1006 reviews
Rating 6 - Okay. 182 out of 1006 reviews
Rating 4 - Poor. 142 out of 1006 reviews
Rating 2 - Terrible. 147 out of 1006 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Stayed 1 night in Apr 2025

4/10 Poor

Tanya

Traveled with family
Disliked: Property conditions & facilities, room comfort

Run down

The condition of this hotel is deplorable. The walls are banged up, the carpets are stained, there is mold surrounding the wind I frame in the room, the chairs in the dining area are all peeling, the room smells like someone used to smoke there.
Stayed 2 nights in Apr 2025

8/10 Good

carolyn

The pillows are lumpy and the sheets feel like they’re made of plastic.The place is pretty much what you would expect for a property of this type.
Stayed 1 night in Mar 2025

4/10 Poor

Hwachin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Kelly

Stayed 1 night in Mar 2025

6/10 Okay

Asrat

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Nilusa

Stayed 1 night in Mar 2025

4/10 Poor

Theresa

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was a mess. Broken windows, dirty, musty, dirty bathrooms. The inside and outside was falling apart. I would never stay here again or recommend it.
Stayed 1 night in Mar 2025

10/10 Excellent

Susan

Traveled with family
Liked: Staff & service, property conditions & facilities
Erik was an excellent front desk host. The place was located where we needed it to be. The beds were comfy.
Stayed 2 nights in Mar 2025

4/10 Poor

ANDREW

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Poor ownership! Potholes in driveway, floors in all areas of hotel were dirty, no soap in community restroom, no towels were in the room asked for towels at 9 pm was told they were still drying. Needed to use the sleeper sofa because we have kids. It was stained and gross!
Stayed 1 night in Mar 2025

4/10 Poor

Anthony

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Needs work

While the room was a good size, this hotel is in need of some cleaning and repairs. The sofa bed mattress was very stained and had garbage in it (an old battery and wrappers). The shower water pressure was very low and leaky. The wall mount lotion dispenser squirted all over the wall and bathroom floor when used. The lobby bathroom was out of both soap and paper towels.
Stayed 3 nights in Mar 2025

2/10 Terrible

Spenchelle

Stayed 3 nights in Mar 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Mar 2025

6/10 Okay

Erica

This property was very dirty. From outside of our room, the breakfast area chairs are all old with plastic chunks coming off the chairs, the hallway area, where the pool is was very dirty and sections of it carpet ripped up. In our room, the couch has stains all over it. Our top comforter was dirty. Hotel has been used and abused and needs a good facelift.
Stayed 1 night in Mar 2025

6/10 Okay

Ana

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Clean better
Stayed 1 night in Mar 2025

6/10 Okay

Tallon

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Hair in bed, couch bed not made, stains on blankets, sheets
Stayed 1 night in Feb 2025

6/10 Okay

Tatyana

Stayed 1 night in Feb 2025

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2024

4/10 Poor

Roshan

Disliked: Property conditions & facilities
I heard the sound all night of people walking talking and wind hitting doors
Stayed 1 night in Feb 2025

8/10 Good

Narran

Stayed 1 night in Feb 2025

4/10 Poor

Sarah

Disliked: Cleanliness, amenities, property conditions & facilities
My bathroom smelled like urine. There was a clump of hair in the bathtub drain and almost every piece of equipment in the gym was broken
Stayed 3 nights in Feb 2025

2/10 Terrible

Jessica

Traveled with group, Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel I have ever stayed in. The entire property is disgusting and NOT CLEAN. They do not clean the rooms. I am not even convinced that the sheets had been cleaned. Will never stay in a choice hotel ever again. I reached out to the company and let them know they needed to go out to this property and see what was going on because it was appalling and dirty.
Stayed 1 night in Feb 2025

2/10 Terrible

Laurice

Business traveler, Solo traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Loud to noisy
Stayed 1 night in Feb 2025

8/10 Good

Darnell

Stayed 1 night in Jan 2025

10/10 Excellent

Tess

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025