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Comfort Suites Rochester Henrietta University Area

2.5 star property

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Photo gallery for Comfort Suites Rochester Henrietta University Area

Exterior
Desk, laptop workspace, blackout drapes, iron/ironing board
Pool
Coffee service
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Pet friendly
  • Gym
  • Laundry
  • Breakfast included
  • Air conditioning

Explore the area

Map
2085 Hylan Dr, Rochester, NY, 14623
  • Monroe Community College
    ‪3 min drive‬
  • Rochester Institute of Technology
    ‪8 min drive‬
  • University of Rochester
    ‪9 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪10 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed

  • 336 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, Multiple Beds, Accessible, Non Smoking

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite (2 Queen Beds and 1 Sofa Bed )

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite (2 Queen Beds and 1 Sofa Bed )

  • 372 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Comfort Suites Rochester Henrietta University Area

Rochester hotel with free weekday breakfast
Along with a fitness center, this smoke-free hotel has self parking and coffee/tea in a common area. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, a 24-hour front desk, and a computer station are onsite. Housekeeping is not available.
Comfort Suites Rochester Henrietta University Area offers 66 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations.

This Rochester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, a picnic area, and coffee/tea in a common area. Parking is available onsite for a surcharge.

Comfort Suites Rochester Henrietta University Area is a smoke-free property.

A complimentary on-the-go breakfast is served on weekdays between 6 AM and 9 AM and on weekends between 7 AM and 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 5 per stay; includes in/out privileges)
  • RV/bus/truck parking on site

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Business services

  • Computer station

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 5.00 per stay (in/out privileges)
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Property is also known as

Comfort Suites Hotel Rochester
Comfort Suites Rochester
Comfort Suites
Comfort Suites Rochester Henrietta University Area Hotel
Comfort Suites Rochester Henrietta University Area Rochester

Comfort Suites Rochester Henrietta University Area Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 283 out of 1001 reviews
Rating 8 - Good. 262 out of 1001 reviews
Rating 6 - Okay. 179 out of 1001 reviews
Rating 4 - Poor. 135 out of 1001 reviews
Rating 2 - Terrible. 142 out of 1001 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Abdel

Stayed 1 night in Dec 2024

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

2/10 Terrible

KELLEY

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor, unsafe to stay.
Stayed 5 nights in Dec 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel overall, rooms/suites have a lot space. The TV was tiny and the bed was not comfortable. Breakfast was okay but no napkins, or syrup for the pancakes.
Stayed 1 night in Dec 2024

10/10 Excellent

Kelvin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Jennifer

Traveled with family and small children
Just ok
Stayed 2 nights in Dec 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a problem with my room and it was fixed very fast
Stayed 2 nights in Dec 2024

4/10 Poor

Fridoon

Disliked: Cleanliness
sheets and pillows were not clean we cancelled and went to another hotel
Stayed 1 night in Dec 2024

4/10 Poor

angela, Fleetwood

Traveled with family
Disliked: Cleanliness
The floors in the hallway were dirty and appeared as if they had not been vacuumed in months. Other guests were up all night running in the hall and knocking on doors.
Stayed 2 nights in Dec 2024

8/10 Good

Nyaiyah

Traveled with partner
Liked: Staff & service
The room we had lights in the bathroom were flickering the entire time. The room itself was not inspected or cleaned well as we found cheese puffs and a baby bottle in the fridge. You can hear the doors slam all nights
Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
Nasty hotel
This hotel had a terrible policy. I had booked the stay on Hotels.com. About an hour after I booked it, I was advised that the meeting was adjourned a week. I called up and they said they couldn't change it because it was through Hotels.com. Hotels.com said they would change it, but after spending an hour on the the phone and going through everything, they hung up on me. After not being able to get back through to Hotels.com I called this nasty hotel and they refused to help. They said it was their policy. Well, their policy stinks. I will never go to their hotel again.
Stayed 1 night in Dec 2024

4/10 Poor

Lawrence

Stayed 1 night in Nov 2024

10/10 Excellent

Mai Ning Maggie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dishonest house keeper
I like the convenience from RIT, staffs are friendly, room is comfortable and clean, just one thing put me a little disappointed: lost and found - I stayed in Rm 117 on 11/3/24-11/4/24, I found I left my tablet on bed when I on the way back, I was thinking since I would stay on 12/1/24, I would get it from L&F, the house keeper definitely would turn in to the front, but disappointely to know when I asked the front, staff told me their house keepers never turn in electrical l&f, when they decided to turn in something, would be old clothes only.
Stayed 1 night in Dec 2024

10/10 Excellent

SAMUEL, NChili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Nov 2024

10/10 Excellent

Vivian

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was great from the time I checked in. It was clean and very cozy. The pool area was clean and warm. I loved it here and will be staying here again in the near future.
Stayed 2 nights in Nov 2024

10/10 Excellent

Nicole

Stayed 2 nights in Nov 2024

10/10 Excellent

MISSY

Best so far in Ny State
It was very Comphy and clean.Good Breakfast
Stayed 3 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Generally good
Stayed 1 night in Oct 2024

4/10 Poor

Albert, Canandaigua

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Required room change due to conditions of suite that was assigned at check-in.
Stayed 1 night in Nov 2024

4/10 Poor

GLENN

Liked: Room comfort
Disliked: Cleanliness
Not great
Room was Ok, but we did not notice until morning that there was no shower curtain. Lobby and hallways were dirty and smelly. Breakfast was Ok. Standard free breakfast.
Stayed 1 night in Nov 2024

8/10 Good

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The door to our room was difficult to open because is rubbed on the frame of the door, and hallways smelled like marijuana. Our room was warm and very comfortable. It was clean and the housekeepers made us a couple of washcloth designs. Very nice. Breakfast was good and well maintained. Staff were very pleasant and helpful.
Stayed 4 nights in Nov 2024

8/10 Good

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

Amy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs an update and a good cleaning.
Stayed 3 nights in Oct 2024

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was very friendly. The rooms were specious however a little dated and rooms could have used a good vacuuming.
Stayed 1 night in Nov 2024

10/10 Excellent

Garry

Business traveler
Good stay
Stayed 1 night in Oct 2024