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Spark by Hilton Rochester University Area

3.0 star property

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Photo gallery for Spark by Hilton Rochester University Area

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes
Reception
Exterior
Lobby
Free daily continental breakfast

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
$97
includes taxes & fees
Feb 1 - Feb 2

Explore the area

View in a map
797 E. Henrietta Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪1 min walk‬
  • Place, Tim Hortons Iceplex
    ‪16 min walk‬
  • Place, Strong Memorial Hospital
    ‪4 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪5 min drive‬

Room options

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed

8.2 out of 10
Very good
(24 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Bathtub (Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing) | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Living area | 55-inch plasma TV with cable channels, TV, Netflix

Suite, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds

9.6 out of 10
Exceptional
(17 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

55-inch plasma TV with cable channels, TV, Netflix

Suite, 2 Queen Beds

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 6
  • 2 Queen Beds

Similar properties

Exterior
Holiday Inn Express Rochester - University Area by IHG
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
3.8 out of 5, Good, 1,008 reviews
Holiday Inn Express Rochester - University Area by IHG

About this property

Spark by Hilton Rochester University Area

3-star hotel in Brighton
Along with a fitness center, this smoke-free hotel has coffee/tea in a common area and laundry facilities. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a 24-hour front desk, a computer station, and a library are onsite. Housekeeping is available on request.
Spark by Hilton Rochester University Area offers 89 air-conditioned accommodations with hair dryers and irons/ironing boards. 55-inch plasma televisions come with premium cable channels and Netflix. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception on select days. A computer station is located on site and wired and wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, a library, and a vending machine. Complimentary self parking is available on site, along with a car charging station.

Spark by Hilton Rochester University Area is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 10:00 AM. A complimentary manager's reception is offered on select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • Library

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch plasma TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Late check-in fee: USD 50 for check-in between 12:30 PM and 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Wednesday, Thursday, Friday, Saturday, and Sunday:
  • Indoor pool
The following facilities are closed on Monday and Tuesday:
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay, plus a deposit of USD 75 per stay
Service animals are welcome, and are exempt from fees
Up to 60 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-in fee: USD 50 for check-in between 12:30 PM and 3:00 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A car is required for transportation to and from this property
Children under 18 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Country Carlson Rochester-Brighton
Country Inn Carlson Rochester-Brighton
Country Inn And Suites Rochester Brighton
Country Inn Radisson Rochester-University Area NY
Country Inn Radisson
Country Radisson Rochester-University Area NY
Country Radisson
Country Inn Suites by Radisson Rochester University Area NY
Country Inn Suites Rochester Airport University Area
Country Inn Suites By Carlson Rochester Brighton
Rochester Inn Suites
Spark by Hilton Rochester University Area Hotel
Spark by Hilton Rochester University Area Rochester
Spark by Hilton Rochester University Area Hotel Rochester
Country Inn Suites by Radisson Rochester University Area NY

Spark by Hilton Rochester University Area Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 444 out of 1003 reviews
Rating 8 - Good. 239 out of 1003 reviews
Rating 6 - Okay. 139 out of 1003 reviews
Rating 4 - Poor. 96 out of 1003 reviews
Rating 2 - Terrible. 85 out of 1003 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
The parking is not clearly marked. Us and 5 other guests were towed! Not a great way to start the day… The staff didn’t seem to care or advocate for us, costing us all a lot of money and inconvienence. Clearly there is a relationship with the hotel staff and the towing company. Do not stay here!
Stayed 2 nights in Oct 2025

6/10 Okay

Jeanette

Liked: Cleanliness, amenities
The front desk is too busy. Need more staff!
Stayed 1 night in Oct 2025

4/10 Poor

Tara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old hotel renamed as Spark! Sink would not drain, cigarette burns on tub. Staff needs to be trained better in customer service.
Stayed 2 nights in Oct 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
The area around hotel was safe wih ample parking
Stayed 1 night in Oct 2025

6/10 Okay

Virginia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was barely passable except: outlet far away from sink mirror did not work. Only one light switch. Lamp on the desk inoperable. Tile broken on shower floor. Shower gel pump bottle empty. No shower curtain so bathroom floor got completely flooded. I know only clean every other day but the housekeeper said she would empty the trash and never did. Should get one free bottle of water, how cheap. The blanket was dingy .
Stayed 2 nights in Oct 2025

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time we stayed at a Spark. The staff was super friendly. The hotel was very clean and convenient to college campus in the area. This hotel is also dog friendly.
Stayed 3 nights in Oct 2025

2/10 Terrible

Oleh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely rude front desk attendant. Would not let check in our booking, apparently no rooms were available which is not our fault, booked through expedia. Will not issue a refund. Very unethical!
Stayed 2 nights in Oct 2025

10/10 Excellent

michael

Stayed 1 night in Oct 2025

10/10 Excellent

Sharon

Solo traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Manager was very helpful, courteous and available. The continental breakfast was very good.
Stayed 2 nights in Sep 2025

6/10 Okay

Mayra

Traveled with family
Liked: Amenities
It was just ok. Staff is very nice, it’s convenient, and quiet. The hallways and rooms could use a little more clean. Our sheets had a few old brown stains.
Stayed 1 night in Oct 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean and safe.
Stayed 1 night in Oct 2025

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was ok
Stayed 1 night in Sep 2025

6/10 Okay

Jim

Liked: Cleanliness, room comfort
Disliked: Staff & service
Very comfortable room. Checkin was a bit difficult to understand and very direct. Room needs minor maintenance. Light bulbs replaced and door weather stripping could use repair.
Stayed 1 night in Oct 2025

10/10 Excellent

Eduardo, Chicago

Stayed 1 night in Oct 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were great
Stayed 1 night in Sep 2025

6/10 Okay

Marisa

Stayed 1 night in Sep 2025

4/10 Poor

andrew

Traveled with partner
Liked: Staff & service
Disliked: Amenities
the staff were the only thing good about the property.Located in a rundown area.Kind of shabby.I expected more from a Hilton.
Stayed 2 nights in Sep 2025

10/10 Excellent

Christa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the incredible service today
Stayed 1 night in Sep 2025

10/10 Excellent

Donna or John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Great alternative to high priced hotels with a lot of amenities not needed or used. Perfect for overnight stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Charles

Stayed 1 night in Sep 2025

2/10 Terrible

Melissa

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

More Annoying than Accommodating

The first day that I was there, after we woke up there was no water.I called and said there was no water.And they said that there would be no water from 8am to 4:30pm. They said that when I checked in the night prior I should have been informed of this.But I was not. They also said that they expected this to be an issue for the next few days until friday, and it was tuesday so I was obviously upset. Thankfully, they decided to stop, so the next day there was water.And that wasn't an issue going forward.But still very frustrating when I was there with my ten month old son. The other issue was the fridge was not cold at all.Even after adjusting the dial on the back of it and putting numerous food items in. Then, the air conditioner was making very loud.Noises to the point where I didn't really want it to run.But I called and complained, and they said because it was after five p m, there was no maintenance person and all of their rooms were booked.So they could not move my room, and I was told "unfortunately, you're just going to have to deal with it". This was our last night there and again like I said, I was with my ten month old son, so you can see how this was very distressing. The other thing that was very infuriating was that there was no microwave, but that part is on me for assuming that they would have one.Because pretty much every hotel room i've ever had has had a microwave, especially when they offer a fridge. What is the point of a fridge?If you have no microwave?
Stayed 3 nights in Sep 2025

6/10 Okay

Phuong, Biscoe

Traveled with family
ok
Stayed 1 night in Sep 2025

10/10 Excellent

Jennifer

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very comfortable beds, quiet. I'll be back
Stayed 2 nights in Sep 2025

6/10 Okay

Jeanette

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was smelly with a musty odor. Not crazy about the bathroom set-up, but as we were only staying for 2 nights, it was ok. The manager was excellent, but check-out was not. Waited 10 minutes for someone to come to the front desk, and they never showed up.
Stayed 2 nights in Sep 2025

10/10 Excellent

Tijani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025