2/10 Terrible
Karen, Rochester
May 16, 2025
Disliked: Amenities, property conditions & facilities
Most Staff Members, mostly managerial though, were extremely unfriendly and rude, however Charles was by far the worst, and the most vocal towards me. Charles became condescending and insulting, as I was checking out, as I didn't have my Credentials on hand to prove my claim of being a First Responder; Firefighter and EMT. Telling me snyly, and sarcastically, snickering no less, to "have a nice day," as I was exiting. When I walked back in and asked for his business card, he threatened to call the police on me, after I told him I didn't appreciate how he was speaking to me. He said he would "do even better," and he would give me "the hotel general manager's business card." Perhaps the regional manager should pull up the video from that day instead. I'd bet Charles told a whole different story, as to save his own behind.
In regards to the Hotel Services, there is no coffee station in the main lobby. There was a very small coffee machine, 1 cup, in the room, however it was broken. The "Starbucks" hours, as well as food service, had very limited hours during the day. Happy Hour started at 5, I believe, but again, had limited items that could be ordered. Apparently the kitchen was limited to when, and what they were able to cook, as unbeknownst to me, and not listed on Expedia, the hotel kitchen was under renovation.
I will never use Marriott ever again, considering my experience with Charles, who is supposed to be a manager no less. I am a Marriott's Bonvoy Member besides.
Karen
Stayed 5 nights in Apr 2025