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DoubleTree by Hilton Rochester

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Rochester

Exterior
Reception
Room, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, in-room safe, desk, iron/ironing board
Indoor pool, open 7:00 AM to 10:00 PM, sun loungers
Junior Suite, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV, MP3 dock

Reviews

8.0 out of 10

Very good

Popular amenities

  • Parking included
  • Bar
  • Housekeeping
  • Room service

Explore the area

Map
1111 Jefferson Rd, Rochester, NY, 14623
  • Marketplace Mall
    2 min drive
  • Monroe Community College
    3 min drive
  • Tim Hortons Iceplex
    4 min drive
  • Rochester, NY (ROC-Greater Rochester Intl.)
    9 min drive

Room options

View all photos for One King Bed, Non-Smoking, Accessible

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Non-Smoking, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard, One King and One Sofa Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard, One King and One Sofa Bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Accessible, Roll In Shower

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Accessible, Roll In Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard, Two Double Beds

Standard, Two Double Beds | Premium bedding, in-room safe, desk, iron/ironing board

Standard, Two Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

Pool
Parking included
Free WiFi
Restaurant
4.1 out of 5, Very Good, (1056)
The price is $111
per night
$127 total
includes taxes & fees
Dec 11 - Dec 12
Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

About this property

DoubleTree by Hilton Rochester

4-star Rochester hotel close to Marketplace Mall
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas is provided, as well as free self parking, a free airport shuttle, and a free shopping center shuttle. Other amenities include a bar/lounge, a 24-hour business center, and conference space.
DoubleTree by Hilton Rochester offers 248 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
DoubleTree by Hilton Rochester features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a 24-hour business center and 7 meeting rooms. Event facilities measuring 12480 square feet (1159 square meters) include conference space. This business-friendly hotel also offers a terrace, gift shops/newsstands, and a garden. An area shuttle within 3 miles and a roundtrip airport shuttle (available on request) are complimentary for guests. Onsite self parking is complimentary.

DoubleTree by Hilton Rochester is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:00 AM on weekdays.
Bistro 252 - This restaurant specializes in American cuisine and serves breakfast only.
Trellis Lounge - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 5:00 AM to 11:00 PM on request
  • Free area shuttle up to 3 mi
  • Free shopping center shuttle
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15.50 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 252
  • Trellis Lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 12,480 square feet of conference space
  • 24-hour business center
  • 7 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15.50 for adults and USD 8.95 for children
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

DoubleTree by Hilton Rochester Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 491 out of 1047 reviews" "
Rating 8 - Good. 279 out of 1047 reviews" "
Rating 6 - Okay. 119 out of 1047 reviews" "
Rating 4 - Poor. 88 out of 1047 reviews" "
Rating 2 - Terrible. 70 out of 1047 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jessica, Auburn

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Someone in housekeeping needs to go through after a room has been cleaned and make sure that it actually is clean. There was still some garbage between the dresser and the bed. Other than that, it was a good size in space for a double tree.
Stayed 1 night in Aug 2024

6/10 Okay

Lai Ling

Convenience, but not comfortable
Stayed 1 night in Aug 2024

8/10 Good

Darrell

Business traveler
Liked: Cleanliness, staff & service
Nice but expensive
A nice stay but not for almost 409 a night. Was too expensive.
Stayed 1 night in Aug 2024

8/10 Good

Angeline

Liked: Property conditions & facilities
The hotel facility was attractive and initially we were impressed. However, lack of readily available drinking water was a negative. Most hotels have some water in the lobby. The ice machine on our floor (2) was broken and looked like it had been for some time. There was water available to buy for $4 a bottle. Asked for a towel and bar of soap in the evening on our way up to the room but it never arrived to our door. The room housekeeping job was good, but there was a towel and some garbage on floor in hallway from the evening into the next morning when we left. We didn’t get to use the pool but it looked nice.
Stayed 2 nights in Aug 2024

8/10 Good

Tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some front desk staff were friendlier than others. I asked 3 times for more shower gel before tracking down a house keeper who brought it to me right away. Overall I would stay there again as it is convenient for what I need to do when I’m in Rochester.
Stayed 3 nights in Aug 2024

4/10 Poor

Dominique, Belleville

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our room was not cleaned everyday, there were no sheets for the pull out bed and we had to wait over an hour for them (after contacting the front desk twice), the toilet didnt work correctly (and we asked for it to be fixed), the TV stopped working in the middle of the night 2 nights
Stayed 4 nights in Aug 2024

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton DoubleTree Rochester, NY
On arrival staff was nice. Checked in my room. Pulled my sheets back. Comforter had blood stains on it and was discolored. Called the front desk, security brought me sheets. No comforters were available. I was not offered another room until the following day. Terrible stay and will never stay at the Hilton DoubleTree in Rochester, NY ever again‼️ Hotels.com should remove them from your site immediately
Stayed 3 nights in Aug 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Lai Ling

Convenience. But not comfortable
Stayed 2 nights in Aug 2024

10/10 Excellent

Breahna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
My stay was great, this will be the hotel I stay at from now on
Stayed 1 night in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay and it was very conveniently located
Stayed 2 nights in Aug 2024

10/10 Excellent

Christian

Stayed 1 night in Aug 2024

8/10 Good

Debbie

Disliked: Cleanliness, property conditions & facilities
Disappointed
The room itself was dirty. There was a bottle cap on floor by the one bed that was never picked by staff. The beds were only half made, the shower did not work on our last day. We did not receive value for money.
Stayed 3 nights in Aug 2024

10/10 Excellent

Vicky

Stayed 1 night in Aug 2024

8/10 Good

Diana M.

Business traveler
Liked: Amenities, property conditions & facilities
Good stay
Stayed 4 nights in Jul 2024

10/10 Excellent

Anil

Stayed 1 night in Jun 2024

10/10 Excellent

Melissa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is neat, clean, safe, and quiet. A little hard to hear the front desk clerk.
Stayed 1 night in Jun 2024

8/10 Good

Lynne

Really hot in lobby bar area
Stayed 1 night in Jun 2024

10/10 Excellent

CHRIS, W Henrietta

Stayed 2 nights in Jun 2024

8/10 Good

Glenny, Keasbey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and quiet. Convenient for a quick work trip, however, location is near highways and busy streets. Also I was placed in a room with an adjacent room. I was able to lock the door and put the latch I just felt a little anxious being that I’m a woman traveling alone. Other than that hotel was nice and quiet
Stayed 1 night in Jun 2024

4/10 Poor

Janet

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property is old. They do not heat their indoor pool. Staff is friendly. And area outside of room appears nice. Rooms are small. Beds are small.
Stayed 1 night in May 2024

10/10 Excellent

Billie

Stayed 2 nights in Mar 2024

8/10 Good

Simon

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2024

4/10 Poor

noelia

Business traveler
Liked: Staff & service
Stayed 2 nights in May 2024