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DoubleTree by Hilton Rochester

4.0 star property

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Photo gallery for DoubleTree by Hilton Rochester

Lobby
Terrace/patio
Reception
Indoor pool, open 7:00 AM to 10:00 PM, sun loungers
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
$113
includes taxes & fees
Feb 23 - Feb 24

Explore the area

View in a map
1111 Jefferson Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪16 min walk‬
  • Place, Tim Hortons Iceplex
    ‪1 min drive‬
  • Place, Marketplace Mall
    ‪3 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard, One King and One Sofa Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard, One King and One Sofa Bed

8.2 out of 10
Very good
(51 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Non-Smoking, Accessible

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Non-Smoking, Accessible

8.6 out of 10
Excellent
(21 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed, Accessible, Roll In Shower

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Accessible, Roll In Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed with Sofa bed (with Shower)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Bathtub

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Shower)

  • Sleeps 4
  • 2 Queen Beds

King Room With Mobility Accessible Bathtub-Non-Smoking

  • Sleeps 2

King Room With Mobility Accessible Roll-in Shower-Non-Smoking

  • Sleeps 2

Guest Room With 2 Double Beds-Non-Smoking

  • Sleeps 4

One-Bedroom Junior King Suite

  • Sleeps 6

Room With 2 Queen Beds And Roll-in Shower-Mobility And Hearing Accessible Non-Smoking

  • Sleeps 4

2 Queen Beds-Tub

  • Sleeps 4

Similar properties

Bar (on property)
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.0 out of 5, Very Good, 1,003 reviews
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

About this property

DoubleTree by Hilton Rochester

4-star Rochester hotel close to Marketplace Mall
Along with an indoor pool, this hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle, and a free shopping center shuttle. Other amenities include a bar/lounge, conference space, and concierge services.
DoubleTree by Hilton Rochester offers 248 accommodations with laptop-compatible safes and safes. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
DoubleTree by Hilton Rochester features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 12480 square feet (1159 square meters) include conference space. This business-friendly hotel also offers a terrace, gift shops/newsstands, and a garden. An area shuttle within 3 miles and a shopping center shuttle are complimentary for guests. Onsite self parking is complimentary.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:00 AM on weekdays.
Bistro 252 - This restaurant specializes in American cuisine and serves breakfast only.
Trellis Lounge - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 3 mi
  • Free shopping center shuttle
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15.50 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 252
  • Trellis Lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 12,480 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15.50 for adults and USD 8.95 for children
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

DoubleTree by Hilton Rochester Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 458 out of 1007 reviews
Rating 8 - Good. 214 out of 1007 reviews
Rating 6 - Okay. 141 out of 1007 reviews
Rating 4 - Poor. 99 out of 1007 reviews
Rating 2 - Terrible. 95 out of 1007 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Andrew

Stayed 1 night in Oct 2025

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Just okay

Very spacious lobby with a lot of greenery. Trees and plants all over the place. There's a small bar and restaurant. The pool is in a strange shape and looks very small. We did not use any of these amenities. One of the elevators was out of order. The room was very clean. The bed was very comfortable. Only thing I was hoping for was free coffee in lobby in the morning. Our room also did not have hair dryer. The morning maid said I had to ask the front desk. I did not bother. Overall, a nice stay.
Stayed 2 nights in Oct 2025

4/10 Poor

James

We were a matter of feet away from where there was construction was going on in the hotel. The noise was ridiculous. Others were moved and though we were there right after 4 pm for check in we were not able to.
Stayed 2 nights in Oct 2025

8/10 Good

Marcos

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property under renovation. One of the two elevators was not operational.
Stayed 2 nights in Oct 2025

6/10 Okay

Fernando

Liked: Staff & service
Stayed 3 nights in Oct 2025

8/10 Good

wing

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The time we were staying it’s under renovation.
Stayed 2 nights in Aug 2025

10/10 Excellent

Karen

Traveled with partner
Liked: Amenities
A little construction going on in the hotel but our room was all completed and very clean.
Stayed 1 night in Oct 2025

10/10 Excellent

Caitlin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Gabriel

Stayed 1 night in Sep 2025

10/10 Excellent

Amber

Stayed 1 night in Aug 2025

10/10 Excellent

Asad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

James

Nice stay

Are over night stay was very nice. The check in was quick but he didn’t say much, never told us where to head for the elevator and found out later he was supposed to give us a cookie at check in. He left the desk as soon as we started to leave. We felt like we were interrupting him. We ask and found the elevators. We had dinner there and breakfast both nice. Overall we were happy with everything. Plus parking was great.
Stayed 1 night in Sep 2025

4/10 Poor

Anastasia

Traveled with family
Disliked: Property conditions & facilities, room comfort
This hotel was under renovations, only one functional elevator which was slow and ended up taking stairs regularly which was not good since I have a bad knee. We were there with several family for a wedding in Rochester. We had elderly family who were unable to take the stairs. The hotel AC was not working in lobby area and on the day of the wedding the water was turned off in the hotel for 30 minutes without notice. Miserable stay!!
Stayed 3 nights in Jul 2025

6/10 Okay

Kaylin

Traveled with partner
Liked: Cleanliness, staff & service
the staff was very helpful
Stayed 2 nights in Aug 2025

8/10 Good

Victoria

Stayed 1 night in Sep 2025

6/10 Okay

Junwen

Liked: Staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Josh

Stayed 4 nights in Aug 2025

6/10 Okay

Shyair

Traveled with family
Disliked: Cleanliness, property conditions & facilities

Honest review

They are doing construction so alit if stuff is visually unappealing. There was plates with food and furniture in the hallway. Only two towels in room. My hotel room door was already open upon arrival. Pool door was locked and staff was confused on why. Ice vending machine/ microwave area smelt horrible due to a halt eating plate being stored under microwave station. Other then this room nice cookies delicious
Stayed 1 night in Sep 2025

6/10 Okay

Kerry

Traveled with family
Liked: Cleanliness, staff & service
This used to be the nicest place to stay in West Henrietta. Now it’s a bit rundown. One elevator has been out of order for over a year. The hallway carpets are DISGUSTING and need a good cleaning. The room I was originally given was unlocked - as in door open - so I thought there was a mix up. I was told that the cleaning staff sometimes leave the doors open. I still wanted another room. I had no idea if someone else had been in there or if there was any damage etc. but I was not going to stay in that room. They accommodated me. Unfortunately there’s not a great deal to choose from in the area.
Stayed 1 night in Aug 2025

8/10 Good

Manik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Marvali, Albany

Liked: Staff & service, amenities
They charge premium rate and never mentioned that they were under construction. Elevator was very far from the check in area, elevator was dirty and not reliable.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was great!
Stayed 2 nights in Aug 2025

6/10 Okay

Bradley

Traveled with group
Liked: Cleanliness, staff & service
There was a problem with the booking they initially gave me the wrong room and then the second room they gave us they didn’t but into the system so someone else was almost but up in the second room we got. Staff was great but the hotel is in some need of repairs as only on elevator was working.
Stayed 2 nights in Aug 2025

4/10 Poor

Simon

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not very nice at all

The hotel is in the middle of a refurb, but for now it is awful top-to-bottom. Booking was a pain, making a change was difficult, the staff weren't engaged or interested. I really wouldn't stay here until the refurb is complete and there is a complete overhaul of the staff (with the exception of the nice lady that worked the bar, she was nice)
Stayed 6 nights in Aug 2025

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Great stay. In town for just one night after a long drive. The hotel was clean, comfortable, and in a convenient location.
Stayed 1 night in Aug 2025