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DoubleTree by Hilton Rochester

4.0 star property

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Photo gallery for DoubleTree by Hilton Rochester

Exterior
Indoor pool, open 7:00 AM to 10:00 PM, sun loungers
Room, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, in-room safe, desk, iron/ironing board
Junior Suite, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV, MP3 dock
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Free airport shuttle
  • Housekeeping

Explore the area

Map
1111 Jefferson Rd, Rochester, NY, 14623
  • Marketplace Mall
    ‪2 min drive‬
  • University of Rochester
    ‪7 min drive‬
  • Rochester Institute of Technology
    ‪8 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪9 min drive‬

Room options

View all photos for One King Bed, Non-Smoking, Accessible

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Non-Smoking, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard, One King and One Sofa Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard, One King and One Sofa Bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Accessible, Roll In Shower

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Accessible, Roll In Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard, Two Double Beds

Standard, Two Double Beds | Premium bedding, in-room safe, desk, iron/ironing board

Standard, Two Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.1 out of 5, Very Good, (1069)
The price is $127
per night
$145 total
includes taxes & fees
Apr 15 - Apr 16
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

About this property

DoubleTree by Hilton Rochester

4-star Rochester hotel close to Marketplace Mall
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas is provided, as well as free self parking, a free airport shuttle, and a free shopping center shuttle. Other amenities include a bar/lounge, conference space, and concierge services.
DoubleTree by Hilton Rochester offers 248 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
DoubleTree by Hilton Rochester features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 12480 square feet (1159 square meters) include conference space. This business-friendly hotel also offers a terrace, gift shops/newsstands, and a garden. An area shuttle within 3 miles and a roundtrip airport shuttle (available on request) are complimentary for guests. Onsite self parking is complimentary.

DoubleTree by Hilton Rochester is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:00 AM on weekdays.
Bistro 252 - This restaurant specializes in American cuisine and serves breakfast only.
Trellis Lounge - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 5:00 AM to 11:00 PM on request
  • Free area shuttle up to 3 mi
  • Free shopping center shuttle
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15.50 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 252
  • Trellis Lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 12,480 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from March 14 2025 to September 1 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15.50 for adults and USD 8.95 for children
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

DoubleTree by Hilton Rochester Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 520 out of 1098 reviews
Rating 8 - Good. 292 out of 1098 reviews
Rating 6 - Okay. 123 out of 1098 reviews
Rating 4 - Poor. 89 out of 1098 reviews
Rating 2 - Terrible. 74 out of 1098 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yaritza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
What I Liked - Options for entertainment, Friendly Desk Staff, Layout. What I didn't like: Shower in Room 403 did work and cleaning staff didn't restock coffee cup or grounds
Stayed 2 nights in Dec 2024

6/10 Okay

Earle

Stayed 2 nights in Dec 2024

10/10 Excellent

Jasmyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My kids and I had a wonderful stay ! Beds were super comfortable and everything was very cleaned. Everything is near so we didn’t have to travel far
Stayed 2 nights in Dec 2024

10/10 Excellent

Patrina, Norcross

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on a short weekend trip. Hotel seems a little dated but was clean, quite and close to eateries and stores
Stayed 3 nights in Dec 2024

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is in desperate need of renovation. It’s no wonder the occupancy was so low. The shower was filthy - floor and hardware were rusted, caulk was orange, they attempted to cover the condition with a bath mat that only created more mold. There was an old room key laying on the floor, evidence of the poor cleaning job between guests. Every single smoke detector in the hallway was ripped off the wall and beeped all night. The TV stopped working. The trash cans outside the hotel were overflowing with trash and cigarette butts left all over. We checked out early and found another hotel.
Stayed 4 nights in Dec 2024

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

francis

Traveled with family
Liked: Cleanliness, staff & service
No coffee available in lobby in the mornings.
Stayed 2 nights in Dec 2024

8/10 Good

Amjed

Stayed 1 night in Nov 2024

10/10 Excellent

Dorothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, staff very friendly
Stayed 1 night in Dec 2024

10/10 Excellent

Glenn

Stayed 1 night in Dec 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet place
Stayed 3 nights in Sep 2024

10/10 Excellent

Michael

Traveled with family
Stayed 1 night in Dec 2024

6/10 Okay

Lily

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Poor and Unreliable Service
Chose this property for airport shuttle service and called prior to flight to confirm late night airport pickup availability. Receptionist assured that shuttle service is available and to call when I arrive. When I did arrive prior to midnight (earlier than expected), called and was told that deiver left for the night. Very unreliable and annoying esp because there were plenty other lower priced / higher value hotel property options I could have chose!
Stayed 1 night in Dec 2024

10/10 Excellent

Monica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it there
Stayed 1 night in Dec 2024

4/10 Poor

Evan

Traveled with family
Disliked: Amenities, property conditions & facilities
Heat didn’t work in the room. Apparently it was an issue with the entire hotel. Also, the pool heater wasn’t functional so it wasn’t usable.
Stayed 1 night in Dec 2024

6/10 Okay

Edward, Lewisberry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The simplicity of the exterior and welcoming covered entryway are conveniently surrounded by a large street level parking lot. The registration and service desks are conveniently located a few feet from the main entrance. A few feet further the interior space opens into a spectacular six-stories tall stunning atrium. The atrium is the visual and functional core of this DoubleTree lodging, event and meeting complex. Half of the guest rooms have doors to interior corridors as well as doors and windows overlooking the landscaped atrium with tropical plants and trees. Morning sunlight makes the space even more magical. Today’s hospitality business in the USA is strikingly different than it was decades previously when all-in-one multifunctional properties were established. Properties like this and most moderately priced lodgings now operate with far fewer staff than they did just a few years ago. We, as customers and consumers accept these realities and either accept them or can wish for unrealistic levels of service they knew from the past. I wish our frequent travel included more opportunities to book lodgings in places as inspiring as this Doubletree Hotel in Rochester (actually Henrietta) New York.
Stayed 1 night in Dec 2024

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Brittney

Stayed 1 night in Nov 2024

8/10 Good

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was personable
Stayed 2 nights in Nov 2024

8/10 Good

Rosibel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints except we booked the hotel for the indoor warm pool and we couldn’t use it because the pool was extremely cold
Stayed 2 nights in Nov 2024

8/10 Good

Chazmar

Traveled with partner
Very polite staff. Definetly a good stay.
Stayed 2 nights in Nov 2024

8/10 Good

Knam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Melissa, Chittenango

Liked: Cleanliness, staff & service, property conditions & facilities
We checked in with loshanda at reception and she was so wonderful and kind. She helped me and my family so much and even anticipated our needs. She is an absolute asset to the property
Stayed 1 night in Nov 2024