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DoubleTree by Hilton Rochester

4.0 star property

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Photo gallery for DoubleTree by Hilton Rochester

Lobby
Exterior
Reception
Room, 1 King Bed with Sofa bed, Non Smoking | 1 bedroom, premium bedding, in-room safe, desk
Breakfast served, American cuisine

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Parking included

Explore the area

Map
1111 Jefferson Rd, Rochester, NY, 14623
  • Marketplace Mall
    ‪2 min drive‬
  • University of Rochester
    ‪6 min drive‬
  • Rochester Institute of Technology
    ‪8 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for One King Bed, Non-Smoking, Accessible

1 bedroom, premium bedding, in-room safe, desk

One King Bed, Non-Smoking, Accessible

8.2 out of 10
Very good
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard, One King and One Sofa Bed

1 bedroom, premium bedding, in-room safe, desk

Standard, One King and One Sofa Bed

8.4 out of 10
Very good
(48 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Accessible, Roll In Shower

1 bedroom, premium bedding, in-room safe, desk

One King Bed, Accessible, Roll In Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Standard, Two Double Beds

Standard, Two Double Beds | 1 bedroom, premium bedding, in-room safe, desk

Standard, Two Double Beds

8.4 out of 10
Very good
(45 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | 1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

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Exterior

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  • Parking included
  • Free WiFi
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4.3 out of 5, Excellent, (1000)
$269 nightly
The price is $269 total
includes taxes & fees
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About this property

DoubleTree by Hilton Rochester

4-star Rochester hotel close to Marketplace Mall
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle, and a free shopping center shuttle. Other amenities include a bar/lounge, conference space, and concierge services.
DoubleTree by Hilton Rochester offers 248 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
DoubleTree by Hilton Rochester features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 12480 square feet (1159 square meters) include conference space. This business-friendly hotel also offers a terrace, gift shops/newsstands, and a garden. An area shuttle within 3 miles and a shopping center shuttle are complimentary for guests. Onsite self parking is complimentary.

DoubleTree by Hilton Rochester is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:00 AM on weekdays.
Bistro 252 - This restaurant specializes in American cuisine and serves breakfast only.
Trellis Lounge - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 3 mi
  • Free shopping center shuttle
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15.50 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 252
  • Trellis Lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 12,480 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from March 14 2025 to September 1 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15.50 for adults and USD 8.95 for children
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

DoubleTree by Hilton Rochester Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 486 out of 1006 reviews
Rating 8 - Good. 231 out of 1006 reviews
Rating 6 - Okay. 119 out of 1006 reviews
Rating 4 - Poor. 92 out of 1006 reviews
Rating 2 - Terrible. 78 out of 1006 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dominique, Belleville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here often and are usually very happy. The bar/restaurant is always great and staff very nice.
Stayed 1 night in May 2025

8/10 Good

Tonya

Stayed 1 night in May 2025

8/10 Good

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

When we arrived we had to wait in line to check in, but there was no one at the front desk for 10 minutes. By the time an employee came there was a line of 5 families waiting to check in. The TV in our room did not work. They did send someone to look at it, but it was not fixable. Otherwise the room was clean and comfortable and the hotel was in a great location, lots of places to eat and shopping centers nearby.
Stayed 1 night in Apr 2025

10/10 Excellent

Shenneth

Stayed 1 night in May 2025

10/10 Excellent

Shantel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were amazing. Shoutout to Lori from front desk who was very accommodating.
Stayed 1 night in Apr 2025

2/10 Terrible

Ismael

Disliked: Cleanliness, property conditions & facilities
Plumbing issues in shower, back up . Horrible experience. Major inconvenience. No other rooms available. Had to find another hotel. Awful time.
Stayed 3 nights in Apr 2025

6/10 Okay

Bernard

Traveled with family
Liked: Cleanliness
The fridge didn't work. every two hours push a button to keep stuff cold. didn't work. The other room we had the climate control didn't work. Would not change rooms. the door sticks on the bottom.
Stayed 2 nights in Apr 2025

10/10 Excellent

Lori, Pawtucket

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable The fitness center was well kept Staff was very nice
Stayed 2 nights in Apr 2025

10/10 Excellent

Taryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the property for the Tattoo expo. Very comfortable room, excellent service!
Stayed 1 night in Apr 2025

4/10 Poor

Jeremy

Disliked: Staff & service, amenities, property conditions & facilities
The TV in the room was broken, the guy came three times and could not fix it. When I spoke to the desk they said there was nothing they could do to make up for it because I booked through a third party.
Stayed 1 night in Apr 2025

10/10 Excellent

Ramone

Stayed 2 nights in Apr 2025

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, property conditions & facilities
Close to airport food options big rooms clean
Stayed 1 night in Apr 2025

4/10 Poor

Sandor

Disliked: Cleanliness, property conditions & facilities
Did not clean or replenish conveniences
Stayed 10 nights in Apr 2025

4/10 Poor

Madison

Traveled with family
Disliked: Staff & service, property conditions & facilities
There was no hot water at all on the property for any of the rooms for two out of the three days of our stay. When we called the front desk, we were given an attitude and told that it was not known when the hot water would be working again. Our room also never came with a do-not-disturb sign, and the bottles in the shower were left empty all three days. The manager was rude when we asked about a refund for one of the nights. Defintely will not be staying again.
Stayed 3 nights in Apr 2025

2/10 Terrible

Mustapha, las vegas

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
No shuttle they say you have to schedule 72 hours prior ??? , dusty !! And NO HOT WATER TO TAKE A SHOWER !!!! upon calling front desk she says im sorry we are doing renovation and the guy forgot to turn the hot water on ??? How could a shift manager leaves the shift without making sure his residence have hot water ,
Stayed 1 night in Apr 2025

4/10 Poor

Amber

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The pictures online make the pool look much bigger than it actually is. The entire property was under construction.
Stayed 1 night in Apr 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Ramone

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. The staff was a great help the entire Stay.
Stayed 1 night in Apr 2025

4/10 Poor

Amy

Traveled with family
Disliked: Staff & service

Disappointed

We chose to do a staycation with a few other families because of amenities the hotel offered. The pool was freezing!! The room had a QR code to scan for food and other services. The site said room service was available, I tried the extension provided multiple times no answer. When I spoke to guest services she advised “they got a late start today”and that’s separate from the hotel and not her area. I went to the restaurant to place an order and was advised they no longer do room service but the website and staff all had different answers. At that point I was very annoyed with 2 young children that did not want to sit and eat in a restaurant. Our room was ok, but the king bed seemed much smaller and would consider it more of a queen size.
Stayed 1 night in Apr 2025

6/10 Okay

Valerie s

Traveled with family

Bad attitude

Convention going on. Zero parking. Ridiculous. We drove around for half hour til someone left to get a spot. Check in was rude. Bad attitude. Will not stay again.
Stayed 1 night in Apr 2025

4/10 Poor

Melessa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel felt very dirty. Someone from hotel staff tried coming in my room at 8am. Blanket on one of the beds was so thin you could see through it. Called down to ask for coffee cups and they never came.
Stayed 2 nights in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2025

10/10 Excellent

dan

Stayed 1 night in Feb 2025

10/10 Excellent

santina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025