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DoubleTree by Hilton Rochester

4.0 star property

Choose dates to view prices

Photo gallery for DoubleTree by Hilton Rochester

Exterior
Reception
Banquet hall
Room, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, in-room safe, desk, iron/ironing board
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Parking included

Explore the area

Map
1111 Jefferson Rd, Rochester, NY, 14623
  • Marketplace Mall
    ‪2 min drive‬
  • University of Rochester
    ‪6 min drive‬
  • Rochester Institute of Technology
    ‪8 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for One King Bed, Non-Smoking, Accessible

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Non-Smoking, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard, One King and One Sofa Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard, One King and One Sofa Bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Accessible, Roll In Shower

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Accessible, Roll In Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Standard, Two Double Beds

Standard, Two Double Beds | Premium bedding, in-room safe, desk, iron/ironing board

Standard, Two Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.0 out of 5, Very Good, (1000)
$227 nightly
The price is $227 total
includes taxes & fees
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

About this property

DoubleTree by Hilton Rochester

4-star Rochester hotel close to Marketplace Mall
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle, and a free shopping center shuttle. Other amenities include a bar/lounge, conference space, and concierge services.
DoubleTree by Hilton Rochester offers 248 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
DoubleTree by Hilton Rochester features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 12480 square feet (1159 square meters) include conference space. This business-friendly hotel also offers a terrace, gift shops/newsstands, and a garden. An area shuttle within 3 miles and a shopping center shuttle are complimentary for guests. Onsite self parking is complimentary.

DoubleTree by Hilton Rochester is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:00 AM on weekdays.
Bistro 252 - This restaurant specializes in American cuisine and serves breakfast only.
Trellis Lounge - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 3 mi
  • Free shopping center shuttle
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15.50 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 252
  • Trellis Lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 12,480 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from May 12 2025 to May 31 2025 (dates subject to change):
  • Fitness facilities
The property will be renovating from March 14 2025 to September 1 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15.50 for adults and USD 8.95 for children
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

DoubleTree by Hilton Rochester Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 489 out of 1003 reviews
Rating 8 - Good. 242 out of 1003 reviews
Rating 6 - Okay. 109 out of 1003 reviews
Rating 4 - Poor. 89 out of 1003 reviews
Rating 2 - Terrible. 74 out of 1003 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay, staff was excellent
Stayed 2 nights in Feb 2025

10/10 Excellent

Katrina

Stayed 1 night in Feb 2025

8/10 Good

Shavonn

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The staff was friendly and helpful. I wish I had realized that I was going to have a hold on my card for incidentals. The hold was placed with the explanation it would come off of my card immediately after I was checked out but that did not occur. Thankfully, I did not need the money to be released immediately but a realistic timeframe would have been appreciated. Otherwise I would stay here again with my family.
Stayed 3 nights in Feb 2025

2/10 Terrible

Anna

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I found old garbage in our room, my kids found last guests kids toys(mind you nothing can go under the bed bc the fean) but it was still left behind, stained sheet, the pool area smelled like wet dog, there was a garbage bags sitting by the elevator the whole time I was there. If I could have gotten my money back and left I would have. Wish I also thought to take pictures but I didn’t.
Stayed 1 night in Feb 2025

8/10 Good

Jessica

Stayed 1 night in Feb 2025

8/10 Good

Dominique, Belleville

Traveled with family
Liked: Cleanliness, amenities
When we asked for clean towels and the housekeeper was rude about giving them to us. We called to have something fixed and no one ever came to fix it. Low pressure in the toilet. Parking was not plowed during a snowstorm making it difficult to get out. Front desk staff was very friendly and helpful. Bar tenders were very friendly and service was excelled.
Stayed 2 nights in Feb 2025

10/10 Excellent

dan

Liked: Cleanliness
Stayed 2 nights in Feb 2025

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location as it is close to lots of restaurants. It was a little odd that there is sliding door to the atrium but it wasn't horrible, just different. Staff was nice and the room was clean.
Stayed 3 nights in Feb 2025

10/10 Excellent

Brian

Stayed 1 night in Feb 2025

8/10 Good

Gerard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Bryce

Stayed 2 nights in Feb 2025

10/10 Excellent

Hung

Stayed 1 night in Feb 2025

2/10 Terrible

Nyriah

Disliked: Staff & service
Stayed 1 night in Jan 2025

6/10 Okay

evette

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived on the evening of 1/19/25. There was a large crowd watching a sporting event in the main lobbies and dining area. It was about 8pm and I was told that they crowd would most likely be gone by 9pm. At 1030 pm the crowd was still downstairs keeping my 3 year old daughter up. I called the front desk to complain and was told that they were working on it. We drastically changed our plans for the following day because we had to sleep in to catch up on the rest that we missed the night before.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jaria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Jan 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice- our go to
Stayed 1 night in Jan 2025

10/10 Excellent

Elmir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply excellent
Stayed 1 night in Jan 2025

8/10 Good

Anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and experience overall. Property is going through the upgrade, however, and some rooms don’t have hot water.
Stayed 2 nights in Jan 2025

10/10 Excellent

Tyrone

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. Unfortunately during check-in, the “computer system went down” and the staff was unable to check me in for 35 minutes. The only other issue was that the hotel walls were paper thin, to the point that you could make out what people in the next room were saying. Everyone will definitely hear any romantic encounters. There are lots of options in the near area for dining, the hotel has a bar (expensive, but available) and it’s right off the highway. These are my reasons for my ratings. Be well everyone
Stayed 1 night in Dec 2024

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jan 2025

10/10 Excellent

Shantia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 1 night in Dec 2024

10/10 Excellent

johnny

Stayed 1 night in Jan 2025

10/10 Excellent

Mohammed

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Thanks
Stayed 3 nights in Jan 2025