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Extended Stay America Suites Rochester Henrietta

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Extended Stay America Suites Rochester Henrietta

Studio, 2 Double Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board
Studio, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board
Studio, 2 Double Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board
Studio, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby

Reviews

6.2 out of 10

Popular amenities

  • Pet friendly
  • Laundry
  • Breakfast included
  • Air conditioning
  • Kitchen
  • 24/7 front desk

Explore the area

Map
700 Commons Way, Rochester, NY, 14623
  • Fair and Expo Center
    3 min drive
  • Marketplace Mall
    3 min drive
  • Monroe Community College
    4 min drive
  • Rochester, NY (ROC-Greater Rochester Intl.)
    10 min drive

Room options

View all photos for Studio, 2 Double Beds, Non Smoking

Studio, 2 Double Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Studio, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 Queen Bed, Accessible, Non Smoking

Studio, 1 Queen Bed, Accessible, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Studio, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Studio, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Super 8 by Wyndham Henrietta/Rochester Area

Breakfast included
Free WiFi
Air conditioning
Parking available
3.3 out of 5, (1009)
The price is $65
per night
$74 total
includes taxes & fees
Jan 6 - Jan 7
Super 8 by Wyndham Henrietta/Rochester Area

About this property

Extended Stay America Suites Rochester Henrietta

Rochester hotel with in-room kitchens
Coffee/tea in a common area, laundry facilities, and a 24-hour front desk are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a front-desk safe and a vending machine. Housekeeping is available on request.
Extended Stay America Suites Rochester Henrietta offers 127 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and laundry facilities. Onsite uncovered self parking is complimentary.

Extended Stay America Suites Rochester Henrietta is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Family friendly

  • Free crib
  • Free rollaway/extra bed
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Extended Stay America Henrietta
Extended Stay America Henrietta Hotel
Extended Stay America Henrietta Hotel Rochester
Extended Stay America Henrietta Rochester
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Extended Stay America Rochester Henrietta Aparthotel
Extended Stay America Henrietta Aparthotel
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Hotel Extended Stay America - Rochester - Henrietta Rochester
Rochester Extended Stay America - Rochester - Henrietta Hotel
Hotel Extended Stay America - Rochester - Henrietta
Extended Stay America - Rochester - Henrietta Rochester
Extended Stay America Rochester Henrietta Hotel
Extended Stay America Henrietta Hotel
Extended Stay America Rochester Henrietta
Extended Stay America Suites Rochester Henrietta Hotel
Extended Stay America Suites Rochester Henrietta Rochester
Extended Stay America Suites Rochester Henrietta Hotel Rochester

Extended Stay America Suites Rochester Henrietta Reviews

Reviews

6.2
Rating 10 - Excellent. 184 out of 1002 reviews" "
Rating 8 - Good. 262 out of 1002 reviews" "
Rating 6 - Okay. 196 out of 1002 reviews" "
Rating 4 - Poor. 129 out of 1002 reviews" "
Rating 2 - Terrible. 231 out of 1002 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

DAVID

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was not clean, the air was stuffy, it was smelling bad and my clothes smelled like cigarette after a night at the hotel.
Stayed 2 nights in Sep 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and smelly
Glad I was here for one night only. The hallway had a moldy smell. The room had it too but cranking up the AC made it less noticeable. The place definitely needs updates.
Stayed 1 night in Sep 2024

2/10 Terrible

Susan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I'd have to say, this was a bad experience. As soon as i got there, i knew i had made a mistake. So, i at first i webt ro my room, but when i saw bugs on the bed, i got on the phone with Country Inn and Suites by Raddison, and left to stay at a much nicer place with a much nicer clientele.
Stayed 3 nights in Sep 2024

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Kevin

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away if you can
Just a really old property, thankfully no abandoned cars or anything, convenient location. Cabinets are all chipped. The fridge i guess works but definitely probably as old as i am. Only the front door works appropriately, all the other doors wont open with your key. Most seemed to be permanently propped open. “Grab and go breakfast” consisted of nutri grain bars and old coffee, not even hot, not water bottles. Old sticky carpet. Wouldn’t recommend for sure, but not too many affordable options.
Stayed 2 nights in Sep 2024

10/10 Excellent

branden a

Stayed 1 night in Aug 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Brian

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I don't feel that the property matched the pictures shown on Expedia. The room was very dark and outdated, with some obvious repairs that were done. I can't put my finger on any one thing that turned me off, but it just didn't feel right, and didn't meet my expectations given by Expedia. I believe you should visit the property to reevaluate for future recommendations.
Stayed 2 nights in Aug 2024

8/10 Good

Kelly

Traveled with partner
Very friendly and helpful staff. Guests were smoking near property even though posted not to do so.
Stayed 1 night in Sep 2024

10/10 Excellent

branden a

Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Kevin

Stayed 1 night in Aug 2024

2/10 Terrible

Shanell

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The smell in the hallways are terrible smells like old water very bad mildew smell
Stayed 1 night in Aug 2024

2/10 Terrible

Dustin

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were extremely disappointed with the quality of our hotel room (and our overall experience wasn’t good either). We first arrived in our room (which I was told was the last room with double beds) around 9:30pm with two tired kids after driving for 9 hours - we were in no state to consider other options. In the room: the lampshades were cracked, the dresser's drawers were chipped around the edges, the refrigerator had grime on the outside, the popcorn ceiling was brownish in certain areas, the towel rack showed rust, the sink top had deep slices in it, etc (this list is not exhaustive). Throughout our experience, the receptionist was never at the front desk (always in a back room), and as we walked into the lobby from the outside it smelled like weed. I have stayed at hotels of various quality and price throughout my life. We passed on several cheaper hotel options thinking we would be gaining a better experience staying at an Extended Stay America (ESA). The pictures of ESA looked good, and we were thinking ‘you get what you pay for’. Given that, we could have never have imagined the quality of our room would be this poor. I am ashamed my family had to go through this experience, and I feel like we should receive at least some of a refund. I reached out to ESA first (I figured I'd give them a chance to make this right), but I am being told they cannot issue a refund because I went through Expedia. I wonder if Expedia will try to make this right.
Stayed 1 night in Aug 2024

2/10 Terrible

Andrea

Disliked: Cleanliness, property conditions & facilities
Extremely sketchy for a fairly good area of town.
Stayed 4 nights in Aug 2024

6/10 Okay

Sharon

Liked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Kamalesh

Liked: Cleanliness, staff & service
It seems an old property
Stayed 1 night in Aug 2024

2/10 Terrible

Vijender

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Management is poor. Booked King bed and it was not available Aug 18th and 19th. Microwave not working, carpet was dirty.
Stayed 2 nights in Aug 2024

2/10 Terrible

Nunzia

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Read this before you book
My room has absolutely nothing in it. They have one bar of soap 2 towels a bed a chair a desk a tv and remote that was it - I had the kitchen without a single item in it no microwave no hair dryer and then the best part of this whole experience the shadiest people stayed here… and the fire alarm went off at 1 am … someone knocked on my door before then a bunch of drunk people. Terrible experience I do not recommend - staff was very nice
Stayed 2 nights in Aug 2024

2/10 Terrible

Tamika

Disliked: Property conditions & facilities
I was extremely disappointed in this property. The elevator was filthy. The hallways were not well lit and when entering my assigned room, I was greeted with the distinct smell of cigarette smoke embedded in the tapestry. This was not a 5 star hotel and that was not my expectation; but the conditions were not livable even for one night. I forfeited the room without a refund.
Stayed 1 night in Aug 2024

2/10 Terrible

Vijender

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Robinson

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dated, and our first room had a leak in the bathroom. Our second room smelled like curry and there was a fight on our floor. It's not a place you want to spend a night. The front desk was not attentive and when I checked out (the same day I checked in) they forgot to check me out in their system, making getting a refund more difficult for me. They would not answer the phone and I had to drive back to ask them to please take me out of their system—terrible experience.
Stayed 3 nights in Aug 2024

2/10 Terrible

ROBERT

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was represented as smoke free. The room smelt pot and tobacco. A security door was open. Breakfast was coffee in the lobby
Stayed 3 nights in Aug 2024

2/10 Terrible

Scott

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like smoke the curtain rode was broken half off the wall. The sinked leaked there wasn't any utensils for the kitchen area.the rugs had stains all over it. They say a grab and go breakfast they had nothing. It say no smokeing with in a hounded feet of the building people was smoking by the entrance.And alot of the people there live there its looks like a homeless shelter
Stayed 3 nights in Aug 2024

2/10 Terrible

Christopher

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff I interacted with were pleasant and friendly. That was the only positive part of the experience. I booked a non-smoking room, and the room I got did indeed have the no-smoking sticker on the mirror in the room. However, this place either doesn't enforce their no-smoking policies, or the room was just converted to non-smoking last week. The reek was overwhelming. Half of the lights in the room didn't work. Also, the bathroom light was failing and gave up the ghost while brushing my teeth prior to going to bed. The toilet seat was also falling apart and barely survived my stay, holding on by one last brave little bolt. The overall place was looking very worse for wear, with decay and disrepair evident just about everywhere.
Stayed 1 night in Aug 2024