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Hampton Inn & Suites Rochester/Henrietta

2.5 star property

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Photo gallery for Hampton Inn & Suites Rochester/Henrietta

Exterior
Studio, 1 King Bed with Sofa bed | Desk, iron/ironing board, free cribs/infant beds, rollaway beds
Indoor pool
Exterior
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Gym
$118
includes taxes & fees
Dec 1 - Dec 2

Explore the area

View in a map
280 Clay Rd, Rochester, NY, 14623
  • Place, Marketplace Mall
    ‪15 min walk‬
  • Place, University of Rochester
    ‪8 min drive‬
  • Place, Rochester Institute of Technology
    ‪10 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(62 reviews)
  • 775 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(38 reviews)
  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(3 reviews)
  • 775 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed | Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(41 reviews)
  • 1100 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Hearing Accessible)

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Accessible (Hearing Accessible)

8.8 out of 10
Excellent
(11 reviews)
  • 775 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Bathtub)

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Accessible (Bathtub)

9.6 out of 10
Exceptional
(14 reviews)
  • 775 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(10 reviews)
  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(10 reviews)
  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(5 reviews)
  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • 775 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed with Sofa bed, Accessible

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed, Accessible

7.4 out of 10
Good
(3 reviews)
  • 1100 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Accessible

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 1100 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Accessible

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed, Accessible

  • 1100 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.0 out of 5, Very Good, 1,000 reviews
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

About this property

Hampton Inn & Suites Rochester/Henrietta

Rochester hotel with indoor pool
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include coffee/tea in a common area, dry cleaning, and laundry facilities.
Hampton Inn & Suites Rochester/Henrietta offers 126 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. 37-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Hampton Inn & Suites Rochester/Henrietta features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. A computer station is located on site and wired and wireless Internet access is complimentary.

2 meeting rooms are available. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and coffee/tea in a common area. Complimentary uncovered self parking is available on site.

Hampton Inn & Suites Rochester/Henrietta is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2013
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 8:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Henrietta
Hampton Inn Henrietta Hotel
Hampton Inn Henrietta Hotel Rochester
Hampton Inn Rochester Henrietta
Hampton Inn Rochester/Henrietta
Hampton Inn Rochester/Henrietta Hotel Rochester
Hampton Inn Rochester/Henrietta Hotel
Hampton Inn Rochester/Henrietta Rochester
Hampton Inn Suites Rochester/Henrietta

Hampton Inn & Suites Rochester/Henrietta Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 644 out of 1006 reviews
Rating 8 - Good. 230 out of 1006 reviews
Rating 6 - Okay. 78 out of 1006 reviews
Rating 4 - Poor. 27 out of 1006 reviews
Rating 2 - Terrible. 27 out of 1006 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Nereida

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was smelly, we had to purchase plug in air fresheners. Air conditioner was full of caked on dust and dirt and was not working properly. The room did not have any hand soap, or toiletries as stated. We even had to go out and buy bathroom tissue. The sheets smelled terrible. The towels were clean and the staff was friendly and welcoming.
Stayed 4 nights in Aug 2025

10/10 Excellent

James, McGraw

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff very accommodating.
Stayed 4 nights in Aug 2025

8/10 Good

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 2 nights in Aug 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customers service was really great
Stayed 1 night in Aug 2025

4/10 Poor

Vijay, New Hyde Park

Business traveler
Disliked: Cleanliness, property conditions & facilities
Old, outdated, some areas were unclean, sheets were not freshly changed prior to my stay, significant light gaps from the curtains in the morning, poor quality pillows that flatten easily, towels were old. Never again.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the whole, the hotel was lovely. What I did not enjoy is the lack of items at the breakfast. The woman who was in charge was stating how she had just come back from a vacation and things were not ordered. This is not my issue and we weren't able to have the full breakfast we were hoping for to start our day.
Stayed 2 nights in Aug 2025

6/10 Okay

Timothy

Stayed 1 night in Aug 2025

6/10 Okay

Cindy

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Beds are uncomfortable, no hand soap or tissue

No hand soap or tissue in the room. Beds were terrible, two people will roll into the middle, time to replace them. Breakfast was ok. Adjoining room was unlocked, glad I noticed since it sounded like the neighbors were about to come into our room!
Stayed 1 night in Aug 2025

8/10 Good

Amy

Stayed 1 night in Aug 2025

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was located in a nice area close to shopping and food. Only complaint is that I used a third party to make reservation for an accessible room. When I arrived at the hotel I got a regular room and the accessible rooms were booked. I blame this more on the third party for the screwup.
Stayed 1 night in Aug 2025

10/10 Excellent

Angeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The electrical outlets could be better located and more convenient. The lamp outlets do not fit the bigger chargers.
Stayed 2 nights in Aug 2025

8/10 Good

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to locate and next to all stores, hospitals, etc.
Stayed 1 night in Aug 2025

8/10 Good

Asa

Stayed 1 night in Aug 2025

10/10 Excellent

Sacha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 2 nights in Aug 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay.

Everything was great rightt down to the lady that checked us in. She was very knowledgeable about the area and very polite. The room smelled amazing every time we went in. Breakfast everyday was nice too and theres plenty of food available. I would definitely recommend!
Stayed 3 nights in Jul 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stay here on the way home from the east coast. Room was spacious and clean, staff was friendly and efficient. Definitely would stay here again.
Stayed 1 night in Aug 2025

6/10 Okay

Stephanie

Traveled with family
Stayed on 4th floor. The whole-building heating/cooling unit was very loud, cycling on and off every 5 minutes. Vents were very dirty and dusty. Furniture was old and drawers wouldn’t stay closed.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ofri

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very spacious and comfortable. Great tv options! Close to dining and shopping. Wish they had gluten free options for breakfast, otherwise everything else was great!
Stayed 1 night in Jul 2025

10/10 Excellent

Fabrice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly, room was clean, beds were comfortable
Stayed 1 night in Jul 2025

10/10 Excellent

Brian

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Jul 2025

10/10 Excellent

Edwine

Business traveler
Liked: Amenities
Friendly staff, spacious quiet room, easy in and out location. Great value.
Stayed 5 nights in Jul 2025

10/10 Excellent

Ezra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great rooms for the price

Nice room and was very comfortable. However, we can hear people above us walking around which was super load. Breakfast was good too and the property was well maintained.
Stayed 1 night in Jul 2025

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Jul 2025