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Hampton Inn & Suites Rochester/Henrietta

2.5 star property

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Photo gallery for Hampton Inn & Suites Rochester/Henrietta

Exterior
Exterior
Restaurant
Indoor pool
Studio, 1 King Bed with Sofa bed | Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Gym
$136
includes taxes & fees
Sep 1 - Sep 2

Explore the area

View in a map
280 Clay Rd, Rochester, NY, 14623
  • Marketplace Mall
    ‪15 min walk‬
  • University of Rochester
    ‪6 min drive‬
  • Rochester Institute of Technology
    ‪7 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for Studio, 1 King Bed with Sofa bed, Accessible

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed, Accessible

  • 1100 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed | Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(38 reviews)
  • 1100 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(3 reviews)
  • 775 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Accessible

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed, Accessible

7.4 out of 10
Good
(3 reviews)
  • 1100 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(38 reviews)
  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed with Sofa bed, Accessible

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 1100 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(5 reviews)
  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(10 reviews)
  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • 775 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(61 reviews)
  • 775 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(8 reviews)
  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Bathtub)

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Accessible (Bathtub)

9.6 out of 10
Exceptional
(14 reviews)
  • 775 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Hearing Accessible)

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Accessible (Hearing Accessible)

8.8 out of 10
Excellent
(10 reviews)
  • 775 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hampton Inn & Suites Rochester/Henrietta

Rochester hotel with indoor pool
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include coffee/tea in a common area, dry cleaning, and laundry facilities.
Hampton Inn & Suites Rochester/Henrietta offers 126 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. 37-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Hampton Inn & Suites Rochester/Henrietta features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. A computer station is located on site and wired and wireless Internet access is complimentary.

2 meeting rooms are available. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and coffee/tea in a common area. Complimentary uncovered self parking is available on site.

Hampton Inn & Suites Rochester/Henrietta is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2013
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 8:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Henrietta
Hampton Inn Henrietta Hotel
Hampton Inn Henrietta Hotel Rochester
Hampton Inn Rochester Henrietta
Hampton Inn Rochester/Henrietta
Hampton Inn Rochester/Henrietta Hotel Rochester
Hampton Inn Rochester/Henrietta Hotel
Hampton Inn Rochester/Henrietta Rochester
Hampton Inn Suites Rochester/Henrietta

Hampton Inn & Suites Rochester/Henrietta Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 1003 reviews
Rating 8 - Good. 239 out of 1003 reviews
Rating 6 - Okay. 74 out of 1003 reviews
Rating 4 - Poor. 25 out of 1003 reviews
Rating 2 - Terrible. 25 out of 1003 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 night stay in Rochester

Stayed 3 nights in May 2025

10/10 Excellent

Steven, Denver

Stayed 1 night in May 2025

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities
I I was unfortunate enough to have My house burned down and my New York state license was inside my burning house. In the dealings of the insurance companies and the fire districts and all the things that I had to do I had to check in late. The first night I was unable to get my paper work out in time and explain myself fast enough before I was kicked off the property by the overnight clerk. Ferron a. RPD Rochester Police Department shirt which I'm sure he's wearing right now, to show off his authority over the night people. The following night, day two of my reservation. He at least allowed me to show him my paperwork including my interim license from the DMV and newspaper articles identifying who I was. He then proceeded to call the police and have me escorted off the property because I did not have a New York state license leaving me with nowhere to stay for a second night in a row. When I called the next morning and asked to speak to a manager he pretended like he was the on-site manager in order to get away with his unfair practices and try to stay out of trouble.
Stayed 2 nights in May 2025

10/10 Excellent

Briyanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was amazing! Rooms were clean and spacious. Will recommend anyone to stay here.
Stayed 1 night in May 2025

6/10 Okay

Linda

Liked: Cleanliness
We stayed from Wednesday through Saturday morning and no housekeeping services were provided. The bathroom door in our room stuck when opening and closing and was noisy when it had to be forced to move and one of the dresser drawers would not stay closed when items were put inside. We had to put a trash can against it to keep it closed. The furniture was somewhat scratched up. The beds were, however, comfortable, and the tv worked well.
Stayed 3 nights in May 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 2 nights in May 2025

10/10 Excellent

Thurl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was close to restaurants and shopping.
Stayed 2 nights in May 2025

10/10 Excellent

yong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Romalin

Stayed 2 nights in May 2025

2/10 Terrible

Oz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Our stay was very good. The check in process was welcoming and friendly. Very clean lobby. Our room was huge. Comfortable king size bed. It had a bench at bottom of bed which was nice to sit on to take shoes off and on. There was a comfortable arm chair my husband used to watch tv. The bathroom was huge and clean. There was a walk-in shower and not a bathtub. Overall, I would definitely recommend.
Stayed 1 night in May 2025

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite it the Rochester area. All of the staff is fantastic and accommodating. Anything i mention to them they jump on it right away. Breakfast is good as well. Stayed here 15 times atleast and have never been disappointed
Stayed 1 night in May 2025

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue I had with my room was the lack of USB ports.
Stayed 3 nights in Apr 2025

2/10 Terrible

Jeff

Stayed 1 night in Apr 2025

10/10 Excellent

Katherine

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Apr 2025

8/10 Good

Michael

Stayed 1 night in Mar 2025

10/10 Excellent

Ernesto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Lisa

Liked: Cleanliness
Stayed 1 night in Apr 2025

6/10 Okay

Denise

Liked: Staff & service
Stayed 2 nights in Mar 2025

8/10 Good

Judith

Stayed 2 nights in Apr 2025

4/10 Poor

Karen

Business traveler
Disliked: Property conditions & facilities
The hotel is very dated. The beds were old and sank when you lie down. Not happy that critical amenities such as toilet paper was not in the room. Only stayed one night so I didn't want to make a big deal but as a hotel there are certain priorities should be ensured when people check in. The room was stayed was extremely spacious though. The coffee tastes horrible. I was just surprised for a Hampton Inn, the level of quality is so low.
Stayed 1 night in Apr 2025

2/10 Terrible

Maria

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
I recently stayed at this hotel on a sports trip with my 11 year-old daughter. I'm sorry to say, I was very disappointed. The room we were given had a broken dresser whose top drawer was fully opening every time we closed it (a dangerous hazard if someone is walking through the room). I told the staff and their solution was to tape it shut, rendering it useless for storage of our items. I asked for another room, but they did not oblige. Furthermore, the phone in the room was completely broken (looked like it had been dropped from the roof) and unusable. I emailed the manager and it took him several days to respond- by then, we had left. He was not very helpful and offered me no type of compensation. I paid over $340CDN for a crappy room and bad service. I would not stay at this location again.
Stayed 1 night in Apr 2025

10/10 Excellent

Christopher

Stayed 1 night in Apr 2025

10/10 Excellent

Frank, Wilmington

Stayed 1 night in Mar 2025

6/10 Okay

Abigail

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk lady wasnt rude but wasn't friendly either i had a problem with check in because in the website said they dont charge deposit and i also call the lady said no and to my surprise when i arrived they charged me deposit so i had to cancel one night😠
Stayed 2 nights in Apr 2025