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Hilton Garden Inn Rochester Downtown, NY

3.0 star property

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December 2024
January 2025

Photo gallery for Hilton Garden Inn Rochester Downtown, NY

Lobby
Indoor pool
Reception
Exterior
Lobby sitting area

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Room service
  • Bar
  • Pet friendly
  • Breakfast available
  • Laundry

Explore the area

Map
155 E Main St, Rochester, NY, 14604
  • Rochester Riverside Convention Center
    1 min walk
  • Blue Cross Arena
    7 min walk
  • Eastman School of Music
    7 min walk
  • Rochester, NY (ROC-Greater Rochester Intl.)
    12 min drive

Room options

View all photos for Room, 2 Queen Beds

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Rollin Shower)

Room, 1 King Bed, Accessible (Rollin Shower) | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed, Accessible (Rollin Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing) | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds, Non Smoking

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Larger Room)

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed with Sofa bed (Larger Room)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (With Drinks-Snacks)

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed (With Drinks-Snacks)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed (Wetbar)

Junior Suite, 1 King Bed with Sofa bed (Wetbar) | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Junior Suite, 1 King Bed with Sofa bed (Wetbar)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub

37-inch flat-screen TV with premium channels, TV, iPod dock

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Queen Beds, Accessible (Hearing Impaired)

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Junior Suite, 2 Queen Beds, Accessible (Hearing Impaired)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior Suite (2 Queen Beds & Sofa Bed)

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Junior Suite (2 Queen Beds & Sofa Bed)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Larger Room)

Room, 1 King Bed with Sofa bed (Larger Room) | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed with Sofa bed (Larger Room)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Rollin Shower)

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible (Rollin Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Accessible

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Junior Suite, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

37-inch flat-screen TV with premium channels, TV, iPod dock

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Suite, 1 King Bed, Accessible | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Suite, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Suite, 1 King Bed, Accessible, Bathtub | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hampton Inn & Suites Rochester Downtown

Pool
Free airport shuttle
Pet friendly
Parking included
4.8 out of 5, Exceptional, (298)
The price is $187
per night
$213 total
includes taxes & fees
Dec 10 - Dec 11
Hampton Inn & Suites Rochester Downtown

About this property

Hilton Garden Inn Rochester Downtown, NY

3-star hotel in Downtown Rochester
2 restaurants, an indoor pool, and a fitness center are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Hilton Garden Inn Rochester Downtown, NY offers 106 accommodations with iPod docking stations and safes. 37-inch flat-screen televisions come with pay movies. Refrigerators, microwaves, and coffee/tea makers are provided.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Hilton Garden Inn Rochester Downtown, NY features an indoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a 24-hour business center and 2 meeting rooms. This Rochester hotel also offers a vending machine, a fireplace in the lobby, and laundry facilities. Onsite parking is available (surcharge).

Cooked-to-order breakfasts are available for a surcharge between 6:00 AM and 10:00 AM on weekdays.
Hilton Garden Inn Rochester Downtown, NY has 2 restaurants serving lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (USD 10 per day)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 7.95 to 15 for adults and USD 5.95 to 10 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Drifters

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free crib
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 7.95 to 15 for adults, and USD 5.95 to 10 for children
  • Self parking fee: USD 10 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Rochester Downtown
Hilton Garden Rochester Downtown
Hilton Garden Inn Rochester Downtown Hotel Rochester
Hilton Rochester
Rochester Hilton Garden Inn
Hilton Garden Inn Rochester Downtown Hotel
Hilton Rochester Downtown, Ny
Hilton Garden Inn Rochester Downtown
Hilton Garden Inn Rochester Downtown NY
Hilton Garden Inn Rochester Downtown, NY Hotel
Hilton Garden Inn Rochester Downtown, NY Rochester
Hilton Garden Inn Rochester Downtown, NY Hotel Rochester

Hilton Garden Inn Rochester Downtown, NY Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 345 out of 691 reviews" "
Rating 8 - Good. 190 out of 691 reviews" "
Rating 6 - Okay. 90 out of 691 reviews" "
Rating 4 - Poor. 42 out of 691 reviews" "
Rating 2 - Terrible. 24 out of 691 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very friendly and helpful. The room was clean and spacious. They checked in on us every day making sure we were satisfied.
Stayed 3 nights in Aug 2024

6/10 Okay

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as updated as other Hilton Garden I've been to. - 1st room I was assigned was not cleaned and second room I moved to the key card had to be reset 5 times - I got ID on the last key Card reset and questioned was anyone else in the room thought he seem both of us come in together. That person should be fired.
Stayed 2 nights in Aug 2024

2/10 Terrible

Diane

Room was almost $200 and I think overpriced. We should have booked directly. This was the view from our room. It was right next to the elevator. When we asked to change rooms, they told us nothing was available due to us booking via a second party (hotels.com) what a ripoff
Stayed 1 night in Aug 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient with the parking
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff! Very clean room!
Stayed 1 night in Aug 2024

6/10 Okay

Colleen

Traveled with group
Stay was comfortable and location was great. Our reservation was for six people but it didn’t look like the room was prepared - not enough towels, no bedding for the pullout couch. We had to call for these items. The room was also not cleaned every day which is problematic for a six person reservation. It would have been nice for breakfast to be included as well. Other than that, a great option for downtown Rochester, NY!
Stayed 2 nights in Aug 2024

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay
Stayed 2 nights in Aug 2024

10/10 Excellent

James

Stayed 1 night in Aug 2024

8/10 Good

Tania

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived early and room was ready. Was given many options for what to do in the area.
Stayed 1 night in Aug 2024

10/10 Excellent

Donna

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there w 2 dogs. The parking garage situation is a bit of a hassle, but otherwise, it was a fine experience. Walking distance to stuff we cared about! Nice folks!
Stayed 3 nights in Jul 2024

2/10 Terrible

Danielle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shower head holder that is screwed into the wall was broken.
Stayed 1 night in Aug 2024

6/10 Okay

Wil, Toronto

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We booked the King bed suite. There is a good amount of space for both the living room and the bedroom. However, some of the furnishings and textiles (e.g. carpets, couch) either had stains or just a bit drab / dirty. No pot lights and a lot of the free standing lights did not work. The whole suite needs updating and it's showing it's age. The public areas of the hotel are well appointed, however. The only reason I booked this hotel was to have a separated bedroom for our two kids. I would not be booking there again. Would rather book the more updated Hampton Inn across from the Strong museum (our friends booked there and raved about it).
Stayed 1 night in Aug 2024

8/10 Good

Regina, Queens

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Benson

Stayed 2 nights in Aug 2024

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff are phenomenal. Rochester in general I found to be unsafe to be walking around with small children. There are a lot of homeless around the area in general and the city doesn't have many friendly walking areas in the downtown.
Stayed 2 nights in Jul 2024

10/10 Excellent

jim, Le Roy

Stayed 3 nights in Jul 2024

10/10 Excellent

Latoyia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great! Only thing was the remote to the tv didnt work, even after the front desk cane and gave me batteries
Stayed 1 night in Jul 2024

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel (outside) area is ok. If you want nice restaurants, museums you have to drive about 3 miles from hotel.
Stayed 1 night in Jul 2024

6/10 Okay

Nancy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Short walk to the Museum of Play. Nice room and good restaurant onsite. I was disappointed that the room wasn't stocked with shampoo, or extra blankets (we had a room with a pullout couch) , and when I needed a pen and paper I realized there wasn't any in the room. We stayed at 7 hotels over 10 nights, the Hilton was the first to not have paper/pen, shampoo, extra bedding.
Stayed 1 night in Jul 2024

10/10 Excellent

Robin

Liked: Cleanliness
Stayed 1 night in Jun 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

8/10 Good

Josh

Traveled with partner
Liked: Property conditions & facilities
Staff were friendly and helpful. Arrival signage would be helpful-where to park while checking in/etc. The City owned parking situation caused confusion for several guests. The city employed garage attendant seemed more intent on giving folks a hard time as opposed to just simply being helpful when asked. The hotel elevators seemed to make excessive noise that we had not experienced anywhere before. Due to our rooms proximity to the elevator, it was unavoidably noticeable most hours of the day (every time anyone called for an elevator, we knew it). We were there during what we understood to be an abnormal heat wave. The elevator area and hall to our room was quite hot during the day (quite warmer than outside).
Stayed 4 nights in Jun 2024

10/10 Excellent

Lora, Syracuse

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The parking garage needs better signage and better markings to identify where cars are parked and where the entrance to the hotel is.
Stayed 1 night in Jun 2024