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Hilton Garden Inn Rochester Downtown, NY

3.0 star property

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Photo gallery for Hilton Garden Inn Rochester Downtown, NY

Lobby
Suite, 1 King Bed, Accessible | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi
Exterior
Indoor pool
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Parking available
  • Room service
  • Gym
  • Bar

Explore the area

Map
155 E Main St, Rochester, NY, 14604
  • Rochester Riverside Convention Center
    ‪2 min walk‬
  • Blue Cross Arena
    ‪6 min walk‬
  • Strong
    ‪8 min walk‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 2 Queen Beds

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Rollin Shower)

Room, 1 King Bed, Accessible (Rollin Shower) | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed, Accessible (Rollin Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing) | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds, Non Smoking

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Larger Room)

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed with Sofa bed (Larger Room)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (With Drinks-Snacks)

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed (With Drinks-Snacks)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed (Wetbar)

Junior Suite, 1 King Bed with Sofa bed (Wetbar) | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Junior Suite, 1 King Bed with Sofa bed (Wetbar)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub

37-inch flat-screen TV with premium channels, TV, iPod dock

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Queen Beds, Accessible (Hearing Impaired)

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Junior Suite, 2 Queen Beds, Accessible (Hearing Impaired)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior Suite (2 Queen Beds & Sofa Bed)

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Junior Suite (2 Queen Beds & Sofa Bed)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Larger Room)

Room, 1 King Bed with Sofa bed (Larger Room) | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed with Sofa bed (Larger Room)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Rollin Shower)

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible (Rollin Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Accessible

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Junior Suite, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

37-inch flat-screen TV with premium channels, TV, iPod dock

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Suite, 1 King Bed, Accessible | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Suite, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Suite, 1 King Bed, Accessible, Bathtub | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

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About this property

Hilton Garden Inn Rochester Downtown, NY

3-star hotel in Downtown Rochester
2 restaurants, an indoor pool, and a fitness center are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Hilton Garden Inn Rochester Downtown, NY offers 106 accommodations with iPod docking stations and safes. 37-inch flat-screen televisions come with pay movies. Refrigerators, microwaves, and coffee/tea makers are provided.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Hilton Garden Inn Rochester Downtown, NY features an indoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a 24-hour business center and 2 meeting rooms. This Rochester hotel also offers a vending machine, a fireplace in the lobby, and laundry facilities. Onsite parking is available (surcharge).

Cooked-to-order breakfasts are available for a surcharge between 6:00 AM and 10:00 AM on weekdays.
Hilton Garden Inn Rochester Downtown, NY has 2 restaurants serving lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (USD 10 per day)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 7.95 to 15 for adults and USD 5.95 to 10 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Drifters

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 7.95 to 15 for adults, and USD 5.95 to 10 for children
  • Self parking fee: USD 10 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Rochester Downtown
Hilton Garden Rochester Downtown
Hilton Garden Inn Rochester Downtown Hotel Rochester
Hilton Rochester
Rochester Hilton Garden Inn
Hilton Garden Inn Rochester Downtown Hotel
Hilton Rochester Downtown, Ny
Hilton Garden Inn Rochester Downtown
Hilton Garden Inn Rochester Downtown NY
Hilton Garden Inn Rochester Downtown, NY Hotel
Hilton Garden Inn Rochester Downtown, NY Rochester
Hilton Garden Inn Rochester Downtown, NY Hotel Rochester

Hilton Garden Inn Rochester Downtown, NY Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 378 out of 775 reviews
Rating 8 - Good. 210 out of 775 reviews
Rating 6 - Okay. 107 out of 775 reviews
Rating 4 - Poor. 51 out of 775 reviews
Rating 2 - Terrible. 29 out of 775 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Stewart

Traveled with family
Disliked: Staff & service, property conditions & facilities
Tv doesn’t work, wouldn’t stay again.
Stayed 1 night in Feb 2025

10/10 Excellent

Rosalee, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Amy

Stayed 1 night in Feb 2025

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The overall cleanliness was good. I was disappointed that the only breakfast item included with the price of the room was coffee.
Stayed 1 night in Feb 2025

8/10 Good

Christy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly, especially the breakfast staff. Our room was not ready at checkin and we waited over an hour, but we were given meal vouchers to compensate. Our room was clean and spacious. The parking was not included. My kids loved the pool, though it was quite cold. I would stay here again.
Stayed 2 nights in Feb 2025

6/10 Okay

Jeremy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Shigeko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Al

Stayed 1 night in Feb 2025

6/10 Okay

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Hotel was so under-staffed that I couldn't get some coffee delivered to my room.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Business traveler
Stayed 2 nights in Feb 2025

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel.

All staff very friendly and helpful, including shuttle driver, front desk, and restaurant staff. Room was clean.
Stayed 1 night in Feb 2025

6/10 Okay

Jonnel

Stayed 1 night in Feb 2025

6/10 Okay

Kathleen

Business traveler
Liked: Staff & service
.
Stayed 1 night in Jan 2025

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Alexandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well worth it!

Everything about are stay was great!
Stayed 1 night in Jan 2025

2/10 Terrible

James

Stayed 3 nights in Jan 2025

10/10 Excellent

Tucker

Stayed 1 night in Dec 2024

6/10 Okay

Mark

Traveled with family and small children
Disliked: Staff & service
check in was good. there was a strong smell of bleach when we exited the elevator and it lasted all through the stay. room wasn't the cleanest-plenty of confetti littered the room most likely from New Years celebration. bathroom was okay but tub did not drain so standing in 3 inches of water during shower. towels had a horrible smell. requested clean towels 4 times during 2 night stay and never received any clean towel. reception kept saying right away but no one ever showed up with clean towels.
Stayed 2 nights in Jan 2025

8/10 Good

Janette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to Convention Centre, Nice staff

Staff were lovely, pool and gym were good. Short distance to convention centre was nice. Issues - elevators smelled like marijuana always. There isn’t an economical choice for food for families close by - we had to uber eats a lot.
Stayed 2 nights in Jan 2025

8/10 Good

Cari

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Muriel

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Terrible service at the reception, at breakfast and for the room service. They really don’t care !
Stayed 3 nights in Jan 2025

10/10 Excellent

Yajaira

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Jan 2025

2/10 Terrible

tony

Stayed 1 night in Dec 2024