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Hilton Garden Inn Rochester/University & Medical Center

3.0 star property

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Photo gallery for Hilton Garden Inn Rochester/University & Medical Center

Breakfast and dinner served
Exterior
Exterior
Indoor pool
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
$196
includes taxes & fees
Apr 5 - Apr 6

Explore the area

View in a map
30 Celebration Drive, Rochester, NY, 14620
  • Place, Strong Memorial Hospital
    ‪8 min walk‬
  • Place, Highland Park
    ‪10 min walk‬
  • Place, University of Rochester
    ‪11 min walk‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪6 min drive‬

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About this property

Hilton Garden Inn Rochester/University & Medical Center

3-star hotel in Strong
This hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and a business center. Housekeeping is available on request.
Hilton Garden Inn Rochester/University & Medical Center offers 136 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include designer toiletries and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Hilton Garden Inn Rochester/University & Medical Center features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

A 24-hour business center is on site at this 3-star property. Event facilities measuring 3600 square feet (324 square meters) include conference space. This Rochester hotel also offers a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. Onsite uncovered self parking is complimentary.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Grappa - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 14 for adults and USD 6 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Grappa

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 24-hour business center
  • 3,600 square feet of conference space
  • Computer station

Outdoors

  • Firepit

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay, plus a deposit of USD 50.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 14.00 for adults and USD 6.00 for children
  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Rochester University Hotel
Hilton Garden Inn University Hotel
Hilton Garden Inn Rochester University
Hilton Garden Inn Rochester University
Hilton Garden Inn Rochester/University & Medical Center Hotel

Hilton Garden Inn Rochester/University & Medical Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 687 out of 1000 reviews
Rating 8 - Good. 206 out of 1000 reviews
Rating 6 - Okay. 58 out of 1000 reviews
Rating 4 - Poor. 21 out of 1000 reviews
Rating 2 - Terrible. 28 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Lavonda

Stayed 4 nights in Dec 2025

10/10 Excellent

Stephen

Stayed 2 nights in Dec 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities
Everything
Stayed 1 night in Dec 2025

2/10 Terrible

Yishu

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The air conditioning is poor. The hair dryer is broken. The room cleaning service is too late
Stayed 2 nights in Dec 2025

10/10 Excellent

Jeannette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff from the moment we walked in. Clean spacious room. Grappa restaurant had terrific drinks and food!! Also friendly staff.
Stayed 1 night in Dec 2025

2/10 Terrible

Ghulam

Disliked: Staff & service, property conditions & facilities, room comfort
Hard to sleep all night I was feeling vibrating some thing like heating or any thing making huge noise. Break fast not good also dinner was aweful . They charge high rate but not wroth it .cant get peaceful sleep
Stayed 1 night in Dec 2025

10/10 Excellent

Murray

Everything was fine
Stayed 3 nights in Nov 2025

8/10 Good

Yi Man Stephanie

Stayed 1 night in Nov 2025

8/10 Good

Harry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes. Very courteous
Stayed 1 night in Nov 2025

10/10 Excellent

Harry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was no free breakfast - it was $18 for a buffet and the cook didn't show up so there was no made to order breakfast.
Stayed 1 night in Nov 2025

10/10 Excellent

Henry

Liked: Cleanliness, property conditions & facilities
Room was spotless and spacious. Staff were jolly and helpful
Stayed 1 night in Nov 2025

10/10 Excellent

William Kyle

Stayed 4 nights in Nov 2025

8/10 Good

Valerie

Stayed 1 night in Nov 2025

10/10 Excellent

Mabil Deng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
A clean room with excellent concierge
Stayed 2 nights in Nov 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well kept property with nice rooms and very good restaurant.
Stayed 1 night in Nov 2025

4/10 Poor

Thomas

People in the hospitality industry should be hospitable, not outwardly tolerent of people. I would have asked to change rooms, due to the "splatter" up the bathroom wall, if it didnt require dealing with the front desk again. Paying $450.00 for two nights sleep and looking at a bottle of water with a $2.50 price tag hanging off it just made things worse. God help us
Stayed 2 nights in Nov 2025

6/10 Okay

Mary

Stayed 1 night in Nov 2025

10/10 Excellent

Tina

Liked: Cleanliness, amenities, property conditions & facilities
Flexibility, didn’t know I had breakfast and when I went to check out they told me, I did miss 1 day I paid for.
Stayed 2 nights in Nov 2025

2/10 Terrible

Elaine

Stayed 1 night in Nov 2025

4/10 Poor

Anne, Rhinebeck

Stayed 2 nights in Nov 2025

8/10 Good

Jim

Stayed 1 night in Nov 2025

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, amenities
Great location with many options in short walking distance.
Stayed 1 night in Oct 2025

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities
Al the above
Stayed 1 night in Nov 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2025