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Holiday Inn Express Rochester - University Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Rochester - University Area by IHG

Exterior
Free daily continental breakfast
Reception
Exterior
1 bedroom, premium bedding, in-room safe, desk

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
717 E Henrietta Rd, Rochester, NY, 14623
  • Monroe Community College
    ‪5 min walk‬
  • University of Rochester
    ‪3 min drive‬
  • Strong Memorial Hospital
    ‪3 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Minifridge)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Comm, Minifridge)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Room amenity

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(57 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Communication)

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, premium bedding, in-room safe, desk

Standard Room

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

8.6 out of 10
Excellent
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

8.2 out of 10
Very good
(51 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communication)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express Rochester - University Area by IHG

Rochester hotel close to University of Rochester
An indoor pool, a 24-hour fitness center, and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and concierge services are onsite. Housekeeping is available on request.
Holiday Inn Express Rochester - University Area by IHG offers 105 air-conditioned accommodations with video-game consoles and safes. Beds feature premium bedding. Televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Rochester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Express Rochester - University Area by IHG features an indoor pool and a 24-hour fitness center. Wireless Internet access is complimentary. Business-related amenities consist of a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 452 square feet (42 square meters) include conference space. This business-friendly hotel also offers barbecue grills, multilingual staff, and a picnic area. Onsite self parking is complimentary. A total renovation of this property was completed in March 2023.

Holiday Inn Express Rochester - University Area by IHG is a smoke-free property.

A complimentary continental breakfast is served between 6:00 AM and 10:00 AM on weekdays.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available on weekdays 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 452 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Pool hoist on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (40 inches high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Renovated entire property - March 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Quinta Inn Rochester South
Quinta Rochester South
La Quinta Inn & Suites Rochester South Hotel Rochester
La Quinta Inn And Suites Rochester South
Holiday Inn Express Rochester Brighton Hotel
Holiday Inn Express Rochester Brighton
Holiday Inn Express Rochester University Area Hotel
Holiday Inn Express Rochester University Area
Holiday Inn Express Rochester University Area

Holiday Inn Express Rochester - University Area by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 416 out of 1003 reviews
Rating 8 - Good. 259 out of 1003 reviews
Rating 6 - Okay. 164 out of 1003 reviews
Rating 4 - Poor. 83 out of 1003 reviews
Rating 2 - Terrible. 81 out of 1003 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Lilliana

Disliked: Cleanliness
Bathroom was completely dirty when I arrived, I had to clean it myself somehow, hair on floor, pillows smelled used. One of the bathroom’s lights worked eventually. Noisy elevator.
Stayed 3 nights in Apr 2025

10/10 Excellent

Alexandra, Brooklyn, NY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Nice staff!
Stayed 1 night in Apr 2025

6/10 Okay

Kristi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were on a floor with multiple people traveling in a group and were loud both nights till after midnight. We complained about the music, yelling and congregating in the hall. Kids were ding dong ditching on the doors at 11:30 pm as well as the smell of weed. My daughters and I came back to the hotel at 10:45pm from a dance competition and needed to be up early the next day so I went right back down to complain when I was told others had and they were contacting them only to find out they were calling my room. So I have no idea if it was taken care of because it continued for another hour.
Stayed 2 nights in Apr 2025

8/10 Good

Sumanth, Unionville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveler

Traveled with family
Stayed 2 nights in Apr 2025

10/10 Excellent

Vinicius

Stayed 1 night in Apr 2025

2/10 Terrible

Julie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Big party room in room 221 and we were across the hall in 224. Called for earplugs 10:20pm for kids running up and down the hall screaming and unsupervised for awhile, guy said he would bring earplugs and check it out, but nothing. Called again 10:50pm and talked to the front desk lady now, started walking down to reception to get them myself at 11:03pm when nobody showing up, got earplugs and lady rolled her eyes when asked if could call them on 221 and ask to be respectful of the others, as 221 was also just getting a big bag of food delivered to the room, so assuming their party was going for awhile. I had asked for a quiet room at check in and the front desk person assured me it was. Nope.
Stayed 3 nights in Apr 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall good stay. Would stay again.

The room was clean. The pool was really nice and heated. Overall a really nice stay but the pancake machine was down for breakfast. The noise was overall quiet expect we heard a lot of doors opening and closing through the stay. The TV blocked out most of it though.
Stayed 1 night in Apr 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness

Hoped for Better

The property had a great location for our needs. Unfortunately, the stay overall was a bit underwhelming. Breakfast was undercooked and egg discs were still runny, pool was out of towels at one point leaving us unable to leave on time when the pool was closing. Housekeeping didn’t make it to our room even with the sign removed and us out of the room before 9 and there were some stray hairs in the bathroom and on the bed.
Stayed 2 nights in Apr 2025

10/10 Excellent

Naveen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice. Happy with my stay
Stayed 2 nights in Apr 2025

10/10 Excellent

Shakarr

Stayed 3 nights in Apr 2025

10/10 Excellent

Bertha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The hotel breakfast and pool make your stay relaxing. Fair price
Stayed 2 nights in Apr 2025

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Denise

Stayed 1 night in Apr 2025

2/10 Terrible

Angelica

Stayed 3 nights in Mar 2025

8/10 Good

Niti

Stayed 1 night in Apr 2025

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy Check-in. Friendly staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 3 nights. Walking into the room initially it smelled so nice! Was definitely cleaned thoroughly before checking in along with during our stay. I requested new sheets and towels after each sleep (for personal reasons) and housekeeping was very accommodating. They did a great job!! Everyone I encountered at the front desk were nice and welcoming. The one thing I wasn’t a fan of was the breakfast. The eggs were brown and sausage were like hockey pucks. Normally I’d chalk it up to just sitting too long but this was at 6:00 when they first opened up for breakfast. Although there was plenty of other options to choose from!! Definitely would stay here again when I’m in the area! 5 stars!!!
Stayed 3 nights in Apr 2025

8/10 Good

JEANETTE

Stayed 3 nights in Apr 2025

4/10 Poor

Nazar

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
We generally like the Holiday Inn hotel network and have had many positive stays, but unfortunately, this particular location was a letdown. Our room was on the top (4th) floor, and it was extremely difficult to relax or sleep due to constant noise. In addition to the freeway sounds, there was a persistent hum and rumbling likely coming from the HVAC system or mechanical equipment on the roof or technical floor. After the first night, I reported the issue to the front desk—no response. Later, I spoke with someone named Marcelo, explained the situation, and asked to be moved to another floor. Unfortunately, that request was also ignored. At checkout, a gentleman in a suit (possibly the manager) asked about our stay. I shared my concerns, and while he apologized, he said there wasn’t much he could do other than credit some points to my account—which he mentioned but never followed through on. I also brought up that housekeeping was vacuuming the room next to ours at 10:30 p.m., which added to the disturbance. I forgot to mention that the phone in our room didn’t work and the TV was misconfigured. To be fair, the hotel was clean (though showing some signs of age), the breakfast was decent, and the location is excellent. However, considering our overall experience, we’d likely choose a different hotel next time. Tip: If you do book here, I highly recommend avoiding the 4th floor.
Stayed 3 nights in Mar 2025

10/10 Excellent

Renier

Stayed 1 night in Apr 2025

10/10 Excellent

Shrirang

Stayed 2 nights in Apr 2025

10/10 Excellent

Stephanus

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Modest place to stay
Stayed 4 nights in Apr 2025