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Holiday Inn Express Rochester - University Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Rochester - University Area by IHG

Exterior
1 bedroom, premium bedding, in-room safe, desk
Exterior
Indoor pool
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
717 E Henrietta Rd, Rochester, NY, 14623
  • Monroe Community College
    ‪5 min walk‬
  • University of Rochester
    ‪3 min drive‬
  • Strong Memorial Hospital
    ‪3 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Minifridge)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Comm, Minifridge)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Room amenity

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Communication)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, premium bedding, in-room safe, desk

Standard Room

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communication)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.0 out of 5, Very Good, (1003)
$153 nightly
The price is $153 total
includes taxes & fees
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

About this property

Holiday Inn Express Rochester - University Area by IHG

Rochester hotel close to University of Rochester
An indoor pool, a 24-hour fitness center, and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and concierge services are onsite. Housekeeping is available on request.
Holiday Inn Express Rochester - University Area by IHG offers 105 air-conditioned accommodations with video-game consoles and safes. Beds feature premium bedding. Televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Rochester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Express Rochester - University Area by IHG features an indoor pool and a 24-hour fitness center. Wireless Internet access is complimentary. Business-related amenities consist of a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 452 square feet (42 square meters) include conference space. This business-friendly hotel also offers barbecue grills, multilingual staff, and a picnic area. Onsite self parking is complimentary. A total renovation of this property was completed in March 2023.

Holiday Inn Express Rochester - University Area by IHG is a smoke-free property.

A complimentary continental breakfast is served between 6:00 AM and 10:00 AM on weekdays.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available on weekdays 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 452 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Pool hoist on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (40 inches high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Renovated entire property - March 2023
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Quinta Inn Rochester South
Quinta Rochester South
La Quinta Inn & Suites Rochester South Hotel Rochester
La Quinta Inn And Suites Rochester South
Holiday Inn Express Rochester Brighton Hotel
Holiday Inn Express Rochester Brighton
Holiday Inn Express Rochester University Area Hotel
Holiday Inn Express Rochester University Area
Holiday Inn Express Rochester University Area

Holiday Inn Express Rochester - University Area by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 418 out of 1003 reviews
Rating 8 - Good. 259 out of 1003 reviews
Rating 6 - Okay. 165 out of 1003 reviews
Rating 4 - Poor. 80 out of 1003 reviews
Rating 2 - Terrible. 81 out of 1003 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Victoria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved staying at the property. Only dislike I had was that the housekeeping staff knocked on my hotel room door at 9:45am and I am unsure why. I booked only one night and I didn’t appreciate being woken up so early.
Stayed 1 night in Mar 2025

10/10 Excellent

Daniel

Liked: Staff & service
Disliked: Cleanliness
The room hasn’t been clean. There’s dust and trash behind the bed, spiderwebs in the corner by the AC unit, shower was dirty. There were strands of hair on the bed, under the blankets.
Stayed 1 night in Mar 2025

6/10 Okay

tara

Liked: Property conditions & facilities
Disliked: Cleanliness
Despite contacting the front desk to let them know that my shower had hairs on the floor and on the wall, nobody came to clean. I was there for 2 nights, the room was not cleaned at all, despite reporting the hairs to 2 different staff members who supposedly told housekeeping. I had to clean the shower stall myself with the hotel towels so I could shower.
Stayed 2 nights in Mar 2025

2/10 Terrible

John

Liked: Staff & service
Whole in the bathroom wall
Stayed 1 night in Mar 2025

6/10 Okay

Lauren

Traveled with family and small children
Disliked: Cleanliness, amenities
I used the main floor washroom and noticed it wasn’t cleaned in the day or so since I went into it last. It had the same soapy water marks left from the day before. Food was pretty good. Staff for front desk were sometimes hard to find. Rooms have no info on how to dial front desk from the room. I asked for 2 blankets but was told they were running low and I got 1 extra blanket instead. Pool is cloudy but very warm. Room was a bit crowded. Not a lot of space to move between deal and beds. Desk chair was in the way a lot. It was a fair price for the experience. Staff were polite.
Stayed 2 nights in Mar 2025

10/10 Excellent

Oleksander

Na
Stayed 1 night in Mar 2025

8/10 Good

Jonathan, Welland

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unfortunately, we had to change rooms because the one we checked into had a broken door and a tilted bed. Additionally, we had a noisy neighbour next door who wouldn't stop talking loudly, which was quite annoying for the kids and us. However, the staff were very helpful and changed our room without any questions. On a positive note, the breakfast was excellent for a location like this.
Stayed 1 night in Mar 2025

6/10 Okay

Trevor

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
The pool was extremely dirty. In addition, the water was cloudy and milky. Debris was floating and also below surface. Access to then pool was restricted unless front desk opened door. Room, bedding and bathroom was clean. TV was newer and overall the hotel was reasonably priced. Good breakfast for on the run.
Stayed 1 night in Mar 2025

6/10 Okay

Mohammed

Stayed 1 night in Feb 2025

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel and great price

The hotel is well kept and helpful employees. We stayed because close to hospital and many resturants within a 2 mile drive. The price of hotel was very reasonable.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Hospitality
Stayed 1 night in Feb 2025

4/10 Poor

Maria

Stayed 1 night in Mar 2025

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Team were very nice
Stayed 2 nights in Mar 2025

8/10 Good

Eri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

6/10 Okay

Leonard, Laval

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff is FANTASTIC and helpful, the facilities are great but the upkeep and cleanliness is where they fail. I don't think it's the end of the world if you find dental floss behind your bathroom door or a hair or two in the bathtub. But i definitely know it's not everyone that could handle that. I had 2 rooms and both had toilet issues (water flowing constantly). Breakfast is amazing, everything you need to get your day going. If your looking for a roof a clean bed and a shower, book now. If you're looking to be amazed by your experience. This is not the Ritz
Stayed 2 nights in Mar 2025

2/10 Terrible

Eran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Mohammad osman

Liked: Cleanliness, staff & service, property conditions & facilities
Very good.
Stayed 1 night in Mar 2025

10/10 Excellent

Evelice

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay we lost electricity in the room n the staff immediately switched us rooms.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jevon

Liked: Cleanliness, staff & service, property conditions & facilities
No problem was great
Stayed 1 night in Feb 2025

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness
Appreciate the kind welcome from Nichole
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Traveled with family

Friendly staff

Only stayed for a short time. Shower was a little dirty but otherwise everything else was up to par. Staff was friendly and texted me shortly after we got to the room to see how everything was. At that point I hadn’t looked in the shower yet. Otherwise no complaints.
Stayed 1 night in Feb 2025

8/10 Good

Berna

Stayed 3 nights in Feb 2025

10/10 Excellent

Sodjinin

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025