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Holiday Inn Express Rochester - University Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Rochester - University Area by IHG

Exterior
Premium bedding, in-room safe, desk, laptop workspace
Exterior
Free daily continental breakfast
Indoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
$121
includes taxes & fees
Feb 28 - Mar 1

Explore the area

View in a map
717 E Henrietta Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪5 min walk‬
  • Place, Tim Hortons Iceplex
    ‪2 min drive‬
  • Place, Strong Memorial Hospital
    ‪4 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.2 out of 10
Very good
(57 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

8.0 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Communication)

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Minifridge)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Comm, Minifridge)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Room amenity

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(62 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Communication)

8.0 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

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About this property

Holiday Inn Express Rochester - University Area by IHG

Hotel in Brighton
An indoor pool, a 24-hour fitness center, and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and concierge services are onsite. Housekeeping is available on request.
Holiday Inn Express Rochester - University Area by IHG offers 105 air-conditioned accommodations with video-game consoles and safes. Beds feature premium bedding. Televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Rochester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Express Rochester - University Area by IHG features an indoor pool and a 24-hour fitness center. Wireless Internet access is complimentary. Business-related amenities consist of a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 452 square feet (42 square meters) include conference space. This business-friendly hotel also offers barbecue grills, multilingual staff, and a picnic area. Onsite self parking is complimentary. A total renovation of this property was completed in March 2023.

Holiday Inn Express Rochester - University Area by IHG is a smoke-free property.

A complimentary continental breakfast is served between 6:00 AM and 10:00 AM on weekdays.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available on weekdays 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 452 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Pool hoist on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (40 inches high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Renovated entire property - March 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Quinta Inn Rochester South
Quinta Rochester South
La Quinta Inn & Suites Rochester South Hotel Rochester
La Quinta Inn And Suites Rochester South
Holiday Inn Express Rochester Brighton Hotel
Holiday Inn Express Rochester Brighton
Holiday Inn Express Rochester University Area Hotel
Holiday Inn Express Rochester University Area
Holiday Inn Express Rochester University Area

Holiday Inn Express Rochester - University Area by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 413 out of 1002 reviews
Rating 8 - Good. 244 out of 1002 reviews
Rating 6 - Okay. 163 out of 1002 reviews
Rating 4 - Poor. 90 out of 1002 reviews
Rating 2 - Terrible. 92 out of 1002 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
Yes
Stayed 1 night in Nov 2025

2/10 Terrible

Shadae

Business traveler
Disliked: Cleanliness
Rooms filthy , hair and dirt everywhere . Took a paper towel to wipe the hair off the shower floor and it was brown indicating that it had not been thoroughly clean . Hair was on the toilet and floor and it was like it like I was in a house of hair . The poor staff tried. To fix it and she was working the front desk , and also had to come and clean the room . I won’t be coming back !
Stayed 1 night in Nov 2025

10/10 Excellent

Lauren

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was attentive and helpful - we got suggestions re where to have dinner nearby and they were overall lovely. The room was very clean, the heat worked perfectly (which was a real bonus bc it was frigid outside), ample towels, there was nothing we wanted that was not already provided. Staff even texted to make sure everything was up to snuff. I highly recommend this hotel.
Stayed 2 nights in Nov 2025

6/10 Okay

Pamela, Webster

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
I’ve stayed here a few times when visiting Rochester. It seems like the cleanliness is going downhill. The bathroom was very dirty. Hair in the tub. Hair and dirt on the floor.
Stayed 1 night in Nov 2025

2/10 Terrible

Danielle

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room had trash on the floor and a pair of socks in the corner next to the window. They made the beds how did they miss that? The alarm clock time was not updated. Neither was the microwave. When I called the front desk he said I don't know about that. He told me to leave a comment here! Didn't even offer to remove the socks.
Stayed 1 night in Nov 2025

2/10 Terrible

Steve

Traveled with family
Disliked: Cleanliness
Holiday Inn Express used to be our go to hotel, but we’re done after this trip. Neither of the beds had been changed after the last guest, they were just made back up. One of them still had lint from their pajamas on the sheets when we turned back the covers to go to bed. I called the front desk and was brought sheets to change myself. I understand that we got in at 1:30 am after a delayed flight, and no housekeeping staff was available, but I never should have had to make the call. In addition, there was hair on various parts of the toilet and pubic hair on the shower curtain as well as something smeared on the shower wall. We canceled our next night and went somewhere else. And guess what? When I got my emailed receipt, I was charged for both nights. Ridiculous!
Stayed 2 nights in Nov 2025

6/10 Okay

Kimberly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The first room I was in, there was mould on the shower curtain and the towels were dirty. I was right beside the kitchen and my room filled up with grease smoke in the morning as they had the door to the kitchen open, so it was wafting down the hall. I was able to move rooms, which was great, but the second room still had issues. Parking felt safe, breakfast was good-- good options, but the rooms weren't all that great. There was chocolate milk or coffee on the window shade too? For the money I think there could have been better options in the area.
Stayed 2 nights in Nov 2025

4/10 Poor

Jon

Disliked: Cleanliness, staff & service
My room was dirty. Food crumbs under the desk, clump of what I hope was human hair under the chair, every horizontal surface had a very visible layer of dust, hair on shower floor because the drain was clogged and the phone didn’t work
Stayed 2 nights in Nov 2025

8/10 Good

sean

Liked: Cleanliness, staff & service, amenities
This is my second time staying at this hotel, and I feel like my room was definitely an upgrade from the last time and very friendly staff
Stayed 4 nights in Oct 2025

10/10 Excellent

Barry

Stayed 1 night in Nov 2025

6/10 Okay

Anastasia

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
dated
Stayed 1 night in Oct 2025

10/10 Excellent

Rahul

Stayed 2 nights in Oct 2025

2/10 Terrible

Peter

I had contacted you the same day I made this reservation by mistake and asked that you refund me since I could not stay at the hotel. You checked and told me that the hotel refused to refund my payment. So I cannot comment on my stay since I didn't avail of the hotel on Oct 27-28, since the dates were wrong. I will be having surgery in Strong Memorial in the next 3 months when I plan to spend time in a Rochester hotel before and after this surgery. Unless I get a refund for the reservation above, I will seek other hotels in the area. I feel cheated. I contacted you within 24 hours that. I had made a mistake and wanted a refund. I feel that is a reasonable request and hope the hotel enjoys using the money without my being able to stay in the hotel. Peter
Stayed 1 night in Oct 2025

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good; the pool was fine; didn't use the exercise room but it looked well kept. The room was a little crowded. There were three adults and it was a tight fit. Maybe that's routine for the Express Holiday Inns.
Stayed 4 nights in Oct 2025

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we stayed in this time was big, but faced the busy freeway and was very noisy. The toilet paper holder was coming off the wall and there was a white stain on the couch.
Stayed 3 nights in Oct 2025

2/10 Terrible

Jonathan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got there late so there wasn’t a lot of options. Checked in the room and there was a chicken wing meal in the refrigerator someone left before us. There were several long hairs all over the bathroom. The tub was gross. The room smelled and there was dust everywhere. Got a text that night from the hotel and told them but they didn’t respond. Barely slept but woke up and found another hotel and decided to cancel what was going to be a 2 night stay at the Holiday Inn. Checked out and advised the front desk staff it was gross and disgusting and we couldn’t stay we were cancelling and there was no apology no nothing. Guy didn’t care. Just kinda along for the ride and a paycheck apparently. Thought about speaking to a manager but unsure what good that would do since we weren’t taking our chances with the nasty hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jimmy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Tanya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room great staff and easy check in
Stayed 2 nights in Sep 2025

4/10 Poor

Shreyas

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2025

4/10 Poor

Octavian

Business traveler
Disliked: Cleanliness, staff & service
It took 25min for a person to show for a late check-in. I called the reception, knocked at the staff door and there was no answer for 25 min. Room was dirty: I found food/crap in the shower, on TV and on the wall. Batteries in the thermostat were low (visible warning) and died during the night leaving the AC unit on heat, I replaced them with the ones from the TV remote which were also low. I used batteries from my mouse. The hotel needs new management.
Stayed 2 nights in Oct 2025

4/10 Poor

Ismayra

Business traveler, Traveled with partner
The staff was short at night time and every time we needed anything there was no one
Stayed 2 nights in Oct 2025

8/10 Good

Lakea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good
Stayed 4 nights in Oct 2025

2/10 Terrible

Nicole

Stayed 2 nights in Oct 2025

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, quiet enough, nice accomodations.
Stayed 2 nights in Oct 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Room very clean. Free breakfast was great. And a couple walkable restaurants in the area.
Stayed 2 nights in Aug 2025