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Holiday Inn Express & Suites Rochester Webster by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Rochester Webster by IHG

Exterior
Exterior
Exterior
In-room safe, desk, laptop workspace, iron/ironing board
Free daily buffet breakfast

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Housekeeping
  • Laundry
  • 24/7 front desk
$132
includes taxes & fees
Oct 13 - Oct 14

Explore the area

View in a map
860 Holt Rd, Webster, NY, 14580
  • Place, Towne Center at Webster
    ‪11 min walk‬
  • Place, Seabreeze Amusement Park
    ‪11 min drive‬
  • Place, Strong
    ‪17 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Accessible (Communications)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)
  • 429 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

In-room safe, desk, laptop workspace, iron/ironing board

Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(44 reviews)
  • 429 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

9.8 out of 10
Exceptional
(6 reviews)
  • 429 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(50 reviews)
  • 429 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Communications)

Suite, 1 King Bed, Roll-in Shower (Communications) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)
  • 429 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room

9.0 out of 10
Wonderful
(4 reviews)
  • 429 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed (Additional Living Area)

Room amenity

Suite, 1 King Bed (Additional Living Area)

9.6 out of 10
Exceptional
(7 reviews)
  • 429 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Communications)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Roll-in Shower (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • 429 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Double Beds (Additional Living Area)

Room amenity

Suite, 2 Double Beds (Additional Living Area)

8.8 out of 10
Excellent
(9 reviews)
  • 432 sq ft
  • Sleeps 6
  • 2 Double Beds

Similar properties

Exterior

Hampton Inn Rochester Webster

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.4 out of 5, Excellent, 1,005 reviews
Hampton Inn Rochester Webster

About this property

Holiday Inn Express & Suites Rochester Webster by IHG

Webster hotel with indoor pool
An indoor pool, a 24-hour fitness center, and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and a free area shuttle are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
Holiday Inn Express & Suites Rochester Webster by IHG offers 104 accommodations with safes and coffee/tea makers. Televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Holiday Inn Express & Suites Rochester Webster by IHG features an indoor pool and a 24-hour fitness center. Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of a business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 2002 square feet (186 square meters) include conference space. This business-friendly hotel also offers coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. A total renovation of this property was completed in June 2019.

Holiday Inn Express & Suites Rochester Webster by IHG is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free area shuttle

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Free area shuttle
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2,002 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Renovated entire property - June 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Webster
Holiday Inn Express Webster
Webster Holiday Inn Express
Holiday Inn Express Rochester Webster Hotel
Holiday Inn Express Rochester Webster
Holiday Inn Express Suites Rochester Webster
Holiday Inn Express Suites Rochester Webster by IHG
Holiday Inn Express Suites Rochester Webster an IHG Hotel
Holiday Inn Express & Suites Rochester Webster by IHG Hotel
"Holiday Inn Express Suites Rochester Webster an IHG Hotel"
Holiday Inn Express & Suites Rochester Webster by IHG Webster

Reviews

Holiday Inn Express & Suites Rochester Webster by IHG Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 724 out of 1012 reviews
Rating 8 - Good. 201 out of 1012 reviews
Rating 6 - Okay. 49 out of 1012 reviews
Rating 4 - Poor. 21 out of 1012 reviews
Rating 2 - Terrible. 17 out of 1012 reviews

Reviews

6/10 Okay

Susan

Stayed 3 nights in Jun 2025

8/10 Good

michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

2/10 Terrible

Mechelle

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Worst stay ever anywhere in 50 years

We booked and paid for a king room which we needed for my bad back and legs. Before we arrived around 7 pm we received a call to see if we were still coming in which we said we were in town already at an event. We got to the hotel ended up with two small beds as they sold out room to someone else when I asked if this is what happened the guy at the front desk said I’m not allowed to comment on that. We are not happy and had a horrible sleep.
Stayed 1 night in Jun 2025

10/10 Excellent

Laurie

Stayed 1 night in Jun 2025

10/10 Excellent

Jason

Stayed 1 night in May 2025

8/10 Good

Stacyann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and cean hotel
Stayed 2 nights in May 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is exemplary! They have ALL been so accommodating, kind, and friendly. The Manager, Alesia(sp?), is wonderful all around! She very clearly has the respect and appreciation of her staff, and is a great influence in leadership.
Stayed 2 nights in May 2025

10/10 Excellent

Carol

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Always a great stay. Clean room, very comfortable. Nice breakfast options. Easy access to food and shopping.
Stayed 2 nights in May 2025

8/10 Good

Johanna, Orchard Pa

Liked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Timothy J

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and helpful. The hotel was clean and the room was spacious.
Stayed 2 nights in May 2025

10/10 Excellent

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2025

4/10 Poor

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We stayed at the hotel 4 days and were unable to use the toilet in our room for 3 of those days. Finally on the 3rd day they were able to fix it. Before then we had to go to the lobby to use the bathroom.
Stayed 4 nights in May 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing stay on such short notice. I will come back again.
Stayed 1 night in May 2025

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Price almost double what I usually pay. I don’t mind that it was sold out but I mind the almost double price
Stayed 2 nights in May 2025

10/10 Excellent

Kate

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I had a king suite. Honestly did not hear any noise during my 4-night stay. No toilets flushing or loud guests or traffic noise, even though it’s off a main highway. The QUIETEST hotel I’ve ever stayed in. Crazy! And super clean. I highly recommend.
Stayed 4 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel!

The room was clean, bed comfortable and breakfast tasty.
Stayed 4 nights in Apr 2025

8/10 Good

sudershan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It is close to Webster shopping complex but the hotel is very expensive for this location.
Stayed 1 night in May 2025

10/10 Excellent

Denise L

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always friendly, helpful. Very clean. Breakfast is delicious.
Stayed 2 nights in May 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed staying at a clean and quiet hotel. The staff were friendly and made us feel welcome.
Stayed 1 night in May 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel seems quiet. Lots of parking.
Stayed 1 night in Apr 2025

8/10 Good

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again.
Stayed 1 night in Apr 2025

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Stay went well
Stayed 1 night in Apr 2025

10/10 Excellent

Gauri

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, spacious and functional room. Comfortable bed. Pool was not very clean and hot tub was not warm. Breakfast was good. Overall a good property, would stay again.
Stayed 1 night in Apr 2025