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Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

Exterior
Bar (on property)
Exterior
Exterior
Indoor pool, sun loungers

Reviews

8.2 out of 10

Very good

Popular amenities

  • Room service
  • Housekeeping
  • Bar

Explore the area

Map
800 Jefferson Rd, Rochester, NY, 14623
  • Monroe Community College
    15 min walk
  • Marketplace Mall
    17 min walk
  • Tim Hortons Iceplex
    4 min drive
  • Rochester, NY (ROC-Greater Rochester Intl.)
    13 min drive

Room options

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility, Accessible Tub)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Wet Bar)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed (Wet Bar)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hampton Inn & Suites Rochester/Henrietta

Pool
Pet friendly
Parking included
Free WiFi
4.5 out of 5, Wonderful, (1005)
The price is $122
per night
$140 total
includes taxes & fees
Jan 20 - Jan 21
Hampton Inn & Suites Rochester/Henrietta

About this property

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

3-star Rochester hotel with restaurant
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and coffee/tea in a common area.
Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel offers 120 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel features an indoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3-star property offers access to a business center and meeting rooms. Event facilities measuring 4300 square feet (399 square meters) include conference space. This business-friendly hotel also offers coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Complimentary self parking is available on site, along with a car charging station.

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 9:30 AM on weekdays.
Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 9:30 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 4,300 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pool use is for registered hotel guests only.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Marketplace
Holiday Inn Hotel Rochester
Holiday Inn Hotel Rochester Marketplace
Holiday Inn Marketplace
Holiday Inn Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel
"Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel"

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 443 out of 1003 reviews" "
Rating 8 - Good. 312 out of 1003 reviews" "
Rating 6 - Okay. 137 out of 1003 reviews" "
Rating 4 - Poor. 57 out of 1003 reviews" "
Rating 2 - Terrible. 54 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Sejla

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pillows are too soft. If you book room through third party there’s no free breakfast!
Stayed 1 night in Sep 2024

6/10 Okay

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was good. Spacious for 3 adults w pull out in one room and king bed in separate room. Would be nice to have a door between the rooms. Barn style sounding door would have been ideal. The marketplace restaurant was AWFUL!! Soggy flatbread. Restaurant was out of toppings.. veggie (soggy) flatbread consisted of terrible unflavorful tomato, onion, and cheese. Bar service was okay. Slow. Put a burger on the menu! Not too difficult to mess that up, right?
Stayed 1 night in Sep 2024

6/10 Okay

Adriana

Liked: Cleanliness
There was not enough available parking. Also on checking in, there was no notification regarding having to purchase breakfast or dining tickets, and what was offered was no different than the standard fair offered for free at other hotels.
Stayed 1 night in Sep 2024

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice helpful staff. However we could not check in until 6 and they to still would not allow us a later checkout.
Stayed 1 night in Sep 2024

2/10 Terrible

Salisa

Traveled with family
My daughter couldn’t enjoy the pool for to long due to it being closed early because of another person child causing the pool to be closed
Stayed 1 night in Sep 2024

2/10 Terrible

Kyle

Disliked: Staff & service, amenities, property conditions & facilities
Staff at front desk untrained/disinterested in job or customer service. Took my cc for incidentals, but charged full room rate despite the fact that I prepaid w Expedia. No management on site. ZERO STARS.
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The whole building was muggy and so noisy. I feel like I could hear everything through the walls.
Stayed 1 night in Sep 2024

2/10 Terrible

Jorge

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
We asked for an early check-in. The desk clerk said rudely all check-ins are at 3 PM. We came back at 3 PM. The room was not ready. She said it would be ready in 10 minutes. It took more like 20. What bother us the most was the altitude, poor customer service skiils, definitely she needs some re-training.
Stayed 1 night in Sep 2024

10/10 Excellent

Dannel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Sarah

Traveled with family
Liked: Cleanliness, property conditions & facilities
Average place, good price, convenient
Stayed 2 nights in Sep 2024

8/10 Good

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Tara, NEW YORK

Stayed 2 nights in Jul 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and friendly
Stayed 3 nights in Sep 2024

10/10 Excellent

linda

Traveled with family
Liked: Amenities
Stayed 1 night in Sep 2024

2/10 Terrible

Bardia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Serafin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, lots of restaurants and shopping around , girl at the desk was pleasant and friendly, was clean but might be time to consider renovations as the room seemed dated . Didn’t like that breakfast was $16.00 if we wanted it ( should be free like other hotels) ,
Stayed 1 night in Sep 2024

8/10 Good

Emily

Stayed 6 nights in Sep 2024

10/10 Excellent

Gabriel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean.. Organize and friendly staff
Stayed 1 night in Sep 2024

8/10 Good

Phuong

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place, close to many dining options and shopping area.
Stayed 1 night in Sep 2024

8/10 Good

Hollie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with our stay. The rooms were clean and seemed recently updated. the options at the free breakfast were pretty impressive. More than I expected.
Stayed 2 nights in Aug 2024

2/10 Terrible

SHAY

Disliked: Property conditions & facilities
Don’t choose this dated hotel unless everything else is sold out. Never again will I stay at this hotel. Nasty and old and not a comfortable place to stay.
Stayed 3 nights in Aug 2024

2/10 Terrible

Babatunde

Liked: Cleanliness
Stayed 1 night in Sep 2024

8/10 Good

Hope

Liked: Cleanliness, amenities, property conditions & facilities
It is clean, efficient, and close to RIT. I could have done without the falling down drunk people in the lobby when I checked in, but otherwise, it was what I needed for an overnight stay.
Stayed 1 night in Aug 2024

6/10 Okay

Norman

Liked: Staff & service
Rooms need upgrading
Stayed 1 night in Aug 2024