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Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

Property class: 3

Choose dates to view prices

Photo gallery for Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

A bar area with a long counter, multiple chairs, and a variety of bottles.
A reception area with a fruit bowl, a beverage dispenser, and a green-lit partition.
A modern restaurant with a bar area, multiple seating options including bar stools and tables, and a herringbone-patterned floor.
A Holiday Inn & Suites with a covered entrance and a well-lit facade.
A modern hotel lobby with a sectional sofa, armchairs, a bar area, and a patterned carpet.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
The current price is $135
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
800 Jefferson Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪14 min walk‬
  • Place, Marketplace Mall
    ‪15 min walk‬
  • Place, Tim Hortons Iceplex
    ‪3 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

A hotel room with two beds, a desk, a chair, a TV, and a window with a geometric patterned blind.

Standard Room, 2 Queen Beds, Accessible (Communications)

7.8 out of 10
Good
(13 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

A hotel room with a bed, a red armchair, a small table, and a round ottoman.

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

8.6 out of 10
Excellent
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

A hotel room with a bed, a desk, a TV, a chair, a sofa, and a window with blinds.

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

8.8 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a red armchair, a small table, and a round ottoman.

Standard Room, 1 King Bed

8.4 out of 10
Very good
(46 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a TV, and a window with a geometric patterned blind.

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(58 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed with Sofa bed (Wet Bar)

A hotel room with a bed, a desk, a TV, a chair, a sofa, and a window with blinds.

Suite, 1 King Bed with Sofa bed (Wet Bar)

7.6 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room

A bed with white bedding and pillows against a wooden headboard.

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

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About this property

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

3-star Rochester hotel with restaurant
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and coffee/tea in a common area.
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG offers 120 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG features an indoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3-star property offers access to a business center and meeting rooms. Event facilities measuring 4300 square feet (399 square meters) include conference space. This business-friendly hotel also offers coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Complimentary self parking is available on site, along with a car charging station.

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 9:30 AM on weekdays.
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 9:30 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 4,300 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities or services will be unavailable from July 28 2026 to August 6 2026 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pool use is for registered hotel guests only.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Marketplace
Holiday Inn Hotel Rochester
Holiday Inn Hotel Rochester Marketplace
Holiday Inn Marketplace
Holiday Inn Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel
"Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel"
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Hotel

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 452 out of 1003 reviews
Rating 8 - Good. 250 out of 1003 reviews
Rating 6 - Okay. 149 out of 1003 reviews
Rating 4 - Poor. 68 out of 1003 reviews
Rating 2 - Terrible. 84 out of 1003 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great getaway for the weekend with my family enjoyed the pool great breakfast and hospitality
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great property in a great part of town. Front desk staff were very friendly, they gave me a late check out without any problems.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Kamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Holiday Inn for 1 night. We booked 2 rooms ans both were extremely clean and comfortable. Staff was nice ans the grounds were well kept.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful place on Jefferson Road in Rochester NY. I enjoyed staying there before my surgery at Sawgrass Monday 5/4/2026.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun little bar with good food, staff was excellent. Lots of things near by to do.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an overnight stay at the Holiday Inn, this was honestly great. Our room was clean and breakfast was an awesome hearty option. Those working the front desk and breakfast were wonderfully pleasant and we were happy with our stay. Will probably come back when we plan to visit the museum again :)
Stayed 1 night in May 2026
Verified review

8/10 Good

Misty

Liked: Staff & service
The room was clean and comfortable. It was also quiet which is wonderful for a hotel stay!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and the staff was extremely nice and attentive. We’ll be back!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy. Staff was very kind. Didn’t have breakfast there but will try another time.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

William

Liked: Staff & service, amenities, property conditions & facilities
Great room. Good staff. You pay for breakfast, which is a good one.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice upon check-in, the room was clean and had all the necessary amenities. The hotel was also close to major shops, coffee and restaurants.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only comply we had was there were many items missing on the breakfast buffet line. They seemed short staffed and also just didn’t have the food available. Room was clean. Bed comfortable and the pool was refreshing. Would stay again.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and comfortable and the staff were all so helpful.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you! I like all !
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and staff was friendly. We stayed with my son who has Special Needs and they helped me find the right room for us. Thank you! I will be back in May for 3 days!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Gary

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean the staff at the front desk was friendly the price was A+
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok stay
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless room
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Richard

Nice place near ROC.
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Constance

Liked: Amenities
Disliked: Property conditions & facilities
Breakfast wss awesome Had to transfer room due to toilet running Second room had an odor that Noone seem to know what it was.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After visiting an awful hotel in Greece, we found this Taj Mahal! It is very clean, updated, quiet! The staff was very friendly. The breakfast is amazing. The room was spectacular. From this point on I won’t go anywhere else! They should be very proud of themselves
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Amy

Liked: Cleanliness, staff & service
Yes. Not easy to find a spot but it was easy enough.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Arpita

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location with lots of shopping and food choices. Hotel staff was very friendly and breakfast was fresh and hot!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly stuff
Stayed 1 night in Mar 2026