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Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

3.0 star property

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Photo gallery for Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

Welcome to the Holiday Inn & Suites, featuring a modern architectural design with a covered entrance and beautifully landscaped gardens.
Relax in style on our outdoor patio, featuring comfortable seating and lush greenery.
Welcome to our reception area, where friendly staff are available to assist with check-in and answer any questions.
Enjoy a selection of spirits and liquors at our well-stocked bar, featuring a tap system for beer and wine.
Welcome to our hotel lobby, featuring a reception desk, comfortable seating, and dining area with tables and chairs.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Pool
  • Breakfast available

Explore the area

Map
800 Jefferson Rd, Rochester, NY, 14623
  • Marketplace Mall
    ‪15 min walk‬
  • University of Rochester
    ‪6 min drive‬
  • Rochester Institute of Technology
    ‪7 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

8.0 out of 10
Very good
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(36 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | 1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

1 bedroom, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Wet Bar)

1 bedroom, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed (Wet Bar)

7.4 out of 10
Good
(13 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications)

7.2 out of 10
Good
(10 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(36 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Guests can enter the hotel through the prominent entrance, accessing a covered walkway.

Holiday Inn Express Rochester - University Area by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
3.9 out of 5, Good, (1007)
$152 nightly
The price is $152 total
includes taxes & fees
Holiday Inn Express Rochester - University Area by IHG

About this property

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

3-star Rochester hotel with restaurant
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and coffee/tea in a common area.
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG offers 120 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG features an indoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Complimentary self parking is available on site, along with a car charging station.

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 9:30 AM on weekdays.
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 9:30 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 4,300 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pool use is for registered hotel guests only.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Marketplace
Holiday Inn Hotel Rochester
Holiday Inn Hotel Rochester Marketplace
Holiday Inn Marketplace
Holiday Inn Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel
"Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel"
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Hotel

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 433 out of 1002 reviews
Rating 8 - Good. 302 out of 1002 reviews
Rating 6 - Okay. 140 out of 1002 reviews
Rating 4 - Poor. 65 out of 1002 reviews
Rating 2 - Terrible. 62 out of 1002 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Don

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Alexa

Disliked: Cleanliness, property conditions & facilities
Very u Outdated and loud hotel.
Stayed 2 nights in Apr 2025

6/10 Okay

Heaven

Traveled with partner
Disliked: Amenities, property conditions & facilities
I recently stayed at this hotel for a short trip and had a very mixed experience. The room itself was decent—comfortable enough for a short stay and generally clean, though the bathroom toilet ran all night, which was a bit frustrating. The pool hours were listed as 6:30am to 10pm, but in reality, access wasn’t allowed until 8:30am. That was disappointing, especially for early risers hoping to get a swim in before the day starts. Another misleading detail was the mention of a restaurant—there wasn’t one at all, and the bar remained closed the entire time I was there. I never saw it open or staffed. Breakfast was also underwhelming, definitely below mediocre in terms of quality and options. Staff interactions were hit or miss. Donna at the front desk came across as very uninterested and borderline passive aggressive, which didn’t make for a welcoming environment. On the other hand, Troy was great—friendly, helpful, and really accommodating. Overall, this hotel could work for a short stay if you’re not expecting much beyond a place to sleep. But don’t count on enjoying the amenities they advertise.
Stayed 3 nights in Apr 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Meh Hospitality, Clean Room, Fine Stay

Front desk person was pretty unprofessional. The overall room experience was nice and I would recommend this place for comfort. Breakfast was okay, a decent variety and hours.
Stayed 2 nights in Apr 2025

8/10 Good

Don

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
All good. Friendly helpful staff.
Stayed 2 nights in Mar 2025

10/10 Excellent

Diana

Stayed 2 nights in Apr 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Quick trip to visit RIT. This hotel was perfect!
Stayed 1 night in Apr 2025

2/10 Terrible

Jessica

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It took over 3-1/2 hours to get the room I actually booked and I was told at check-in that I could call in the morning for a late check-out and I was denied that even after having issues with my room. I also was unable to speak to a manager either day and one wouldn't call me back when I left my number. Expedia tried to help and was great, but the hotel had too many booking issues for multple customers and I'm calling to speak to a manager Monday morning to get some sort of compensation for the difficulties or I will be disputing the charge for the entire cost of the stay.
Stayed 1 night in Apr 2025

6/10 Okay

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were short staffed that day and we didn't get into our room for up to 2 hours after we arrived at 3:00 pm.
Stayed 1 night in Apr 2025

10/10 Excellent

John

Stayed 1 night in Mar 2025

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and tastefully decorated. Looked recently updated. Had lots of extra chairs and tables to accommodate takeout. Had all the toiletries we needed and more. Fridge and microwave came in handy.
Stayed 2 nights in Apr 2025

10/10 Excellent

Elizabeth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and the staff is wonderful!
Stayed 2 nights in Apr 2025

6/10 Okay

annaliza

Traveled with family
Disliked: Staff & service
Check in was horrible waited 25 minutes and didn’t have the room I ask for the attendance didn’t even know if the room is clean or someone on it no explanation about extra money being held out took my card and told me what room no explanation
Stayed 1 night in Apr 2025

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

2/10 Terrible

Mehedi

Traveled with family
Disliked: Amenities
Instead of two queens size bed, I got one king bed only. I’m pretty upset. I’d never comeback here.
Stayed 1 night in Apr 2025

8/10 Good

Kerrisha

Disliked: Staff & service
Stayed 1 night in Apr 2025

6/10 Okay

eric

Stayed 2 nights in Mar 2025

4/10 Poor

Chery

Stayed 1 night in Mar 2025

6/10 Okay

Joseph

Disliked: Property conditions & facilities
As an ex professional home cleaner and ex travel agent, i just cannot believe what people consider, clean. There were stains all over the room. Thank goodness not on the bed, otherwise would have left. The walls, floors, bathtub. Peeling wallpaper. Stains /dried spilled drink on nightstand. However, the heat worked quite nice, brrakfast was decent and friendly staff O
Stayed 2 nights in Mar 2025

6/10 Okay

Kevin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Besides not having any washcloths in my room when I checked in the stay was good
Stayed 2 nights in Mar 2025

6/10 Okay

Michelle

Traveled with family
Liked: Room comfort

Poor entrance

The entrance to the hotel is difficult to get to coming from the west. I tried to go through the plaza but there was no other entrance. Other than that, it was a one night stay to visit daughter. It was close to RIT. My son also left a dress shirt in closet. We never received a call about it.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Stayed 2 nights in Mar 2025

4/10 Poor

Holly

Disliked: Cleanliness, property conditions & facilities
The pool was absolutely freezing and disgusting, cloudy water, floaters all in the pool and particles sticking to the walls, pool light completely out of the wall. Zero towels. Tiny rooms. Too many better options around to try this one again.
Stayed 1 night in Mar 2025

2/10 Terrible

Vanessa

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately my stay was far from satisfactory. The check-in process was slow, person at front desk was not friendly. The hotel has clearly not been maintained, the shower head and handle on shower was broken, the bed and pillows were very uncomfortable, the ac in the bedroom did not work only ran every hour making it impossible to sleep. Additionally the walls were very thin so all you heard was talking and movement coming from the other rooms all night. The reviews are very misleading, we ending up leaving a day early, we could not fathom staying another night at this hotel. Save your money and look elsewhere.
Stayed 2 nights in Mar 2025