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Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

3.0 star property

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Photo gallery for Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

Exterior
Exterior
Indoor pool, sun loungers
Exterior
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Pool
  • Housekeeping
  • Breakfast available
  • Air conditioning

Explore the area

Map
800 Jefferson Rd, Rochester, NY, 14623
  • Marketplace Mall
    ‪15 min walk‬
  • Monroe Community College
    ‪16 min walk‬
  • Tim Hortons Iceplex
    ‪3 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Wet Bar)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed (Wet Bar)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Rochester - University Area by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
3.9 out of 5, Good, (1005)
The price is $137
per night
$160 total
includes taxes & fees
Mar 6 - Mar 7
Holiday Inn Express Rochester - University Area by IHG

About this property

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

3-star Rochester hotel with restaurant
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and coffee/tea in a common area.
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG offers 120 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG features an indoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3-star property offers access to a business center and meeting rooms. Event facilities measuring 4300 square feet (399 square meters) include conference space. This business-friendly hotel also offers coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Complimentary self parking is available on site, along with a car charging station.

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 9:30 AM on weekdays.
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 9:30 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 4,300 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pool use is for registered hotel guests only.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Marketplace
Holiday Inn Hotel Rochester
Holiday Inn Hotel Rochester Marketplace
Holiday Inn Marketplace
Holiday Inn Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel
"Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel"
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Hotel

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 445 out of 1004 reviews
Rating 8 - Good. 312 out of 1004 reviews
Rating 6 - Okay. 136 out of 1004 reviews
Rating 4 - Poor. 57 out of 1004 reviews
Rating 2 - Terrible. 54 out of 1004 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Latasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will be the only place I stay when traveling to Rochester Ny. Affordable, very clean, easy Check in, breakfast was great, easy access to everything you need, great location what else can I say
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were happy with the hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Eden Aubrey

Stayed 5 nights in Oct 2024

2/10 Terrible

Rosa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book here. This was the worst hotel experience I've ever had. I reserved months in advance. I get off my airplane and call them to let them know I will be arriving later in the night, they tell me it is fine. I arrive after driving four and a half hours and they tell me they only have one of my rooms and the rest of the property is sold out. I have to go spend double the price elsewhere when my rooms were already paid for. They tell me hotels website is at fault for over booking. When I spend the following days of my vacation getting in contact with hotels website they say the hotel told them my party was not complete when I arrived and that's why they couldn't give me my rooms. Such liars. I have never been more let down with a company.
Stayed 1 night in Oct 2024

10/10 Excellent

Steve

Stayed 2 nights in Oct 2024

6/10 Okay

Atinder

Traveled with family
Disliked: Staff & service
I booked double bed room. When i m doing check in. They don't have rooms.
Stayed 2 nights in Nov 2024

4/10 Poor

Nneka, Newark

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I drove 5 hrs to watch my daughters college basketball team play, Upon arrival I was never asked for any identification when being checked in, The night desk attendant was very Rude, I immediately called the front desk to advise them my toilet was constantly running and it was not addressed until after I had to leave the premises to use the bathroom, I called the corporate number and 2 hrs before check out someone responded nobody offered any compensation for this MAJOR inconvenience.
Stayed 1 night in Nov 2024

8/10 Good

Christinna

Stayed 1 night in Nov 2024

10/10 Excellent

Shiu-Yu

Stayed 4 nights in Oct 2024

4/10 Poor

Scott

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Booking a room doesn’t mean you will get it.
The staff is extremely rude. That was before we even found out we did not receive the room we booked 10 months earlier. When questioned, their response was they were sold out. Yes, that is why we booked 10 months ago. They said they were going to give us a discount which was the exact same rate as what we were paying. My suggestion is to call many times verifying your room. As for the hotel, the same garbage in the halls remained there for three days and the breakfast was sub par. You can tell the food was either stale or frozen and heated up too many times. We rarely stay at a holiday inn and now we know why.
Stayed 2 nights in Oct 2024

2/10 Terrible

Fred

Stayed 1 night in Oct 2024

10/10 Excellent

Lauren

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Enjoyable Stay
One of the best night's sleep I've gotten in a long time with embroidered pillows, "firm" and "soft". Hands-down, the absolute best breakfast I have ever enjoyed at a hotel before with REAL food cooked, not warmed up. The options seemed endless! The rooms are clean, the staff is nice, and I would stay here again in a heartbeat.
Stayed 1 night in Jul 2024

8/10 Good

Hope

Convenient and clean.
Stayed 1 night in Oct 2024

2/10 Terrible

Deborah

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Property is very convenient to RIT and many shops and restaurants. We booked king suite with sofa bed for three people. Were given king bed, no sofa bed, no rollaway. General manager refused to address issue that night or since. Husband slept on floor like an animal because all area hotels were fully booked for parent and assistant manager offered compensation. Have stayed there before with no issues. Manager is completely unreasonable and says “we used reservation”, so he will do nothing to remedy issue. Desk clerk was in tears from his lack of response.
Stayed 1 night in Oct 2024

10/10 Excellent

alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Rose anne

Traveled with family
Stayed 1 night in Oct 2024

6/10 Okay

minna

Disliked: Staff & service, property conditions & facilities
Hotel receptionist was unkempt and a poor choice.
Stayed 1 night in Oct 2024

10/10 Excellent

WANFENG

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 2 nights in Oct 2024

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay no issues.
Great stay, clean, and good size rooms. Breakfast was amazing, good selection and kept fresh. Only thing we wish for is a queen size bed. Double is too small for 2.
Stayed 1 night in Oct 2024

6/10 Okay

Sejla

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pillows are too soft. If you book room through third party there’s no free breakfast!
Stayed 1 night in Sep 2024

6/10 Okay

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was good. Spacious for 3 adults w pull out in one room and king bed in separate room. Would be nice to have a door between the rooms. Barn style sounding door would have been ideal. The marketplace restaurant was AWFUL!! Soggy flatbread. Restaurant was out of toppings.. veggie (soggy) flatbread consisted of terrible unflavorful tomato, onion, and cheese. Bar service was okay. Slow. Put a burger on the menu! Not too difficult to mess that up, right?
Stayed 1 night in Sep 2024

6/10 Okay

Adriana

Liked: Cleanliness
There was not enough available parking. Also on checking in, there was no notification regarding having to purchase breakfast or dining tickets, and what was offered was no different than the standard fair offered for free at other hotels.
Stayed 1 night in Sep 2024

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice helpful staff. However we could not check in until 6 and they to still would not allow us a later checkout.
Stayed 1 night in Sep 2024

2/10 Terrible

Salisa

Traveled with family
My daughter couldn’t enjoy the pool for to long due to it being closed early because of another person child causing the pool to be closed
Stayed 1 night in Sep 2024