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Hyatt Regency Rochester

3.5 star property

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Photo gallery for Hyatt Regency Rochester

Front of property - evening/night
Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe
Terrace/patio
Ballroom
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Parking available
  • Breakfast available
  • Pet friendly
  • 24/7 front desk
$148
includes taxes & fees
Sep 3 - Sep 4

Explore the area

View in a map
125 East Main Street, Rochester, NY, 14604
  • Rochester Riverside Convention Center
    ‪2 min walk‬
  • Blue Cross Arena
    ‪6 min walk‬
  • Strong
    ‪8 min walk‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, River View (High Floor)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, River View (High Floor)

8.0 out of 10
Very good
(4 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (High Floor)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (High Floor)

8.4 out of 10
Very good
(5 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

8.0 out of 10
Very good
(57 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, River View

7.0 out of 10
Good
(9 reviews)
  • 350 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (High Floor)

  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Skyline)

Suite, 1 King Bed (Skyline) | Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed (Skyline)

  • 700 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, River View

7.6 out of 10
Good
(12 reviews)
  • 350 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

7.4 out of 10
Good
(19 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Hyatt Regency Rochester

3.5-star Rochester hotel, connected to the convention center in Downtown Rochester
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Hyatt Regency Rochester offers 341 accommodations with iPod docking stations and safes. Pillowtop beds feature down comforters. 55-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a 24-hour business center and meeting rooms.

Wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, a terrace, and a vending machine. Parking is available onsite for a surcharge.

Hyatt Regency Rochester is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11 AM.
CORSO ~ Italian Casual - This restaurant specializes in American cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Happy hour is offered.
CORSO ~ Bar - Onsite bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (USD 16 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 10 to 22 for adults and USD 9 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • CORSO ~ Bar
  • CORSO ~ Italian Casual

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (72 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 25 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 60 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 10 to 22 for adults, and USD 9 to 15 for children
  • Covered self parking fee: USD 16 per day (in/out privileges)
  • Pet fee: USD 60 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hyatt Regency Hotel Rochester
Hyatt Regency Rochester
Hyatt Rochester
Rochester Hyatt
Rochester Hyatt Regency
Hyatt Regency Rochester Hotel Rochester
Hyatt Regency Rochester Hotel
Hyatt Regency Rochester Hotel
Hyatt Regency Rochester Rochester
Hyatt Regency Rochester Hotel Rochester

Hyatt Regency Rochester Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 404 out of 1002 reviews
Rating 8 - Good. 226 out of 1002 reviews
Rating 6 - Okay. 173 out of 1002 reviews
Rating 4 - Poor. 102 out of 1002 reviews
Rating 2 - Terrible. 97 out of 1002 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Kyriaki

Stayed 2 nights in May 2025

2/10 Terrible

Jayaram

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

jeremy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reasonable place to stay. Good value
Stayed 1 night in May 2025

6/10 Okay

Xiaowei

Traveled with group
Disliked: Cleanliness, staff & service
Avoid this hotel! Bad cleanings,terrible service. 4 guests only serve 2 towels. Next day requested extras from afternoon till 11:30PM – none arrived. Mini shampoo bottles obviously not enough for families with long hair, next-day refill requests ignored forever。Friends’ room had same issues. Pool was cold, hot tub closed, zero towels despite calling twice, nothing comes before we leave . Also the bathroom sink faucet is very weak and shower presses is poor. Never again.
Stayed 2 nights in May 2025

2/10 Terrible

Jazzmyn

Disliked: Staff & service, amenities, property conditions & facilities
Staying at the hotel was despicable NOTHING WAS CLEAN the lobby bathrooms were soapless and dirty upon checking in..after going into our room provided to wind down after long travel and shower after uncomfortably due to the crack that was unsatisfying the shower had a large crack with a patch job on it that wore down that the crack reopened and flooded the wall behind the door and suite floor midway to the bed including the carpet outside of our suit only to call the front desk for help maintenance came to clean it up and to my surprise not with a mop of clean water but with a PILLOWCASE! never to show up again total health concern! we don't think we will be back at all because this is inappropriate paying over $1000 for a stay that was intended solely for engagement purposes is outrageous and unacceptable would you stay at a place with your family in these disappointing conditions, our complaint was brushed off we felt brushed off. Completely UNACCEPTABLE!
Stayed 3 nights in May 2025

4/10 Poor

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

8/10 Good

Troy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Alvin

Stayed 1 night in Apr 2025

4/10 Poor

Iman

Stayed 2 nights in May 2025

4/10 Poor

Amos

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Jodi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, nice hotel with everything needed onsite. Downside, have to pay for parking (hotels need to have free parking), elevator dings loudly all night and hotel room doors, not sound or light proof.
Stayed 1 night in May 2025

6/10 Okay

Kimberley

Disappointed in nearly every direction.

The room was smaller than I had expected and just a stale blank room. I paid extra for a higher floor, we were placed on 17th. I had called ahead and requested a room above the 20th. Apparently none were available but the hotel wasn’t very busy. Not a soul in the lounge. The hot tub was covered and off, another disappointment. For $280 a night I had expected something a bit more luxe as I have gotten in the past. Wouldn’t recommend.
Stayed 1 night in May 2025

6/10 Okay

Samantha

Liked: Staff & service, room comfort
Disliked: Cleanliness
The room cleanliness was not up to par especially the shower. The bed didn’t have a fitted sheet, just a flat sheet that didn’t fit well and kept coming off, kind of odd especially for the price per night
Stayed 1 night in May 2025

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Construction every where
Stayed 3 nights in May 2025

2/10 Terrible

Renee R

Stayed 2 nights in May 2025

4/10 Poor

Silvia

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Walter

2/10 Terrible

Tori

Traveled with family
Disliked: Cleanliness, staff & service
It was a truly subpar experience for the price. Staff were hesitant (and sometimes completely unwilling) to fulfill basic hospitality requests (e.g., bring fresh towels, remove trash from rooms, make beds). Stay somewhere else if you can.
Stayed 3 nights in May 2025

8/10 Good

Sara

Liked: Staff & service
Stayed 3 nights in Apr 2025

4/10 Poor

Ming chan

Disliked: Cleanliness
We found a bedbug on the mattress and reported it to the front desk. They promptly moved us to a new room, which thankfully had a better view. However, the air conditioning in the new room was extremely loud—likely an issue in all rooms. We requested two additional bottles of water, but they were never delivered. Also, before showering, I recommend checking the body wash and shampoo dispensers, as all of ours were empty. While the front desk staff were friendly and helpful, the overall cleanliness did not meet our expectations, especially compared to other Hyatt locations we've stayed at in different states. Unfortunately, this experience did not reflect the standard we’ve come to expect from the brand.
Stayed 1 night in Apr 2025

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating
Stayed 1 night in Apr 2025

2/10 Terrible

Ananda Piyankara

Disliked: Cleanliness, staff & service
receptionist not good
Stayed 2 nights in Apr 2025

8/10 Good

Joann Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

Elisabeth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, the sheets were not clean. I brought a pillow cover that was stained to the reception. No surprised answer, no apologies. They told me that they would send clean sheets to the room. When we came back from dinner, there was a plastic bag on the floor with the sheets. We had to change the sheets ourselves. Disgusting!

10/10 Excellent

Rebecca

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good, fan in bathroom would be nice though- room became moist af after shower
Stayed 1 night in Apr 2025