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Hyatt Regency Rochester

3.5 star property

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Photo gallery for Hyatt Regency Rochester

Front of property - evening/night
Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe
Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe
Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe
Terrace/patio

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Parking available
  • Breakfast available
  • Pet friendly
  • 24/7 front desk
$130
includes taxes & fees
Jan 4 - Jan 5, 2026

Explore the area

View in a map
125 East Main Street, Rochester, NY, 14604
  • Place, Rochester Riverside Convention Center
    ‪2 min walk‬
  • Place, Blue Cross Arena
    ‪6 min walk‬
  • Place, Strong
    ‪8 min walk‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (High Floor)

7.4 out of 10
Good
(6 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

7.4 out of 10
Good
(19 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, River View

7.6 out of 10
Good
(12 reviews)
  • 350 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Skyline)

Suite, 1 King Bed (Skyline) | Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed (Skyline)

  • 700 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, River View (High Floor)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, River View (High Floor)

8.0 out of 10
Very good
(4 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

7.8 out of 10
Good
(59 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (High Floor)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (High Floor)

8.4 out of 10
Very good
(5 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, River View

7.0 out of 10
Good
(9 reviews)
  • 350 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

King Room with ADA Shower

  • Sleeps 4

Superior Suite

  • Sleeps 4

Two Queen Room High Floor

  • Sleeps 4

Two Queen Room with River View

  • Sleeps 4

Two Queen Room

  • Sleeps 4

King Room

  • Sleeps 4

King Room with River View

  • Sleeps 4

King Room High Floor

  • Sleeps 2

King Room with River View High Floor

  • Sleeps 4

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About this property

Hyatt Regency Rochester

3.5-star Rochester hotel, connected to the convention center in Downtown Rochester
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Hyatt Regency Rochester offers 341 accommodations with iPod docking stations and safes. Pillowtop beds feature down comforters. 55-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a 24-hour business center and meeting rooms.

Wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, a terrace, and a vending machine. Parking is available onsite for a surcharge.

Hyatt Regency Rochester is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11 AM.
CORSO ~ Italian Casual - This restaurant specializes in American cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Happy hour is offered.
CORSO ~ Bar - Onsite bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (USD 16 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 10 to 22 for adults and USD 9 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • CORSO ~ Bar
  • CORSO ~ Italian Casual

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (72 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 25 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 60 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 10 to 22 for adults, and USD 9 to 15 for children
  • Covered self parking fee: USD 16 per day (in/out privileges)
  • Pet fee: USD 60 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hyatt Regency Hotel Rochester
Hyatt Regency Rochester
Hyatt Rochester
Rochester Hyatt
Rochester Hyatt Regency
Hyatt Regency Rochester Hotel Rochester
Hyatt Regency Rochester Hotel
Hyatt Regency Rochester Hotel
Hyatt Regency Rochester Rochester
Hyatt Regency Rochester Hotel Rochester

Hyatt Regency Rochester Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 393 out of 1002 reviews
Rating 8 - Good. 218 out of 1002 reviews
Rating 6 - Okay. 176 out of 1002 reviews
Rating 4 - Poor. 111 out of 1002 reviews
Rating 2 - Terrible. 104 out of 1002 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Nothing
Stayed 1 night in Jul 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

David Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was Great , quite and close to where we were going.
Stayed 3 nights in Aug 2025

8/10 Good

Robert

Liked: Staff & service
Our day was fine and the room was clean, but while used. Requested our room to be turned over since we were on a two nights day and they didn’t do it, which was disappointing because we had guests with us.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive to my needs and expidited my requests.
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

David S.

Stayed 3 nights in Aug 2025

4/10 Poor

Logan

Traveled with family
Disliked: Property conditions & facilities, room comfort

I’d look elsewhere…

I had two rooms and both rooms didn’t have hot water or working showers. No water even came out of either shower head… An empty room next door also had an alarm going off in the early morning that no one could turn off.
Stayed 1 night in Aug 2025

6/10 Okay

Marivelle

Liked: Staff & service
Disliked: Amenities
Kinda disappointed with this Hyatt…definitely not as prestigious as the other locations…only 3 star at best. Stayed here with my husband and 2 little kids for 3 nights and it was also our first time in Rochester. Location wasn’t the best, room was decent but very subpar to Hyatt standard, staff was pretty good. Our favorite part was probably the breakfast options and the servers at the breakfast restaurant were great. What I absolutely loathed was the shower. The water would literally run out while we’re showering. This is absolutely unacceptable! Imagine washing shampoo off your hair and soap off your face when the water runs out. Then you gotta stand there for a couple of minutes to wait for the water to come back. Hyatt seriously needs to fix this issue. For this reason alone, I do not recommend this hotel nor would I come back here. This Hyatt hotel is in dire need of a major renovation.
Stayed 3 nights in Aug 2025

6/10 Okay

Catherine

Stayed 2 nights in Aug 2025

2/10 Terrible

john

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Floor is too dirty and dusty, too much wrinkling on pillowcases and bed sheet( hope they didn't reuse) , no curtain on the window( plastic blind doesn't block light at all) , receptionist almost threw the room key at me. Much more to say ..terrible terrible
Stayed 1 night in Aug 2025

8/10 Good

margarita

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2025

10/10 Excellent

MUTHUSAMY, Jonesboro

Stayed 3 nights in Aug 2025

10/10 Excellent

Yu Hong Felix

Stayed 1 night in Aug 2025

6/10 Okay

Rich

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
As a loyal Hyatt member for over three years, I was extremely disappointed to learn that the shuttle service prioritizes flight crew over paying guests. This experience left me feeling undervalued and frustrated. I hope Hyatt reconsiders this policy to ensure all guests receive equal and fair treatment.
Stayed 3 nights in Aug 2025

10/10 Excellent

Dante

Stayed 2 nights in Aug 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Chantel

Liked: Property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Nick

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No hot water in the room
Stayed 2 nights in Aug 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, convenient check in and out. No complaints.
Stayed 1 night in Jul 2025

10/10 Excellent

Veronica

Stayed 2 nights in Jul 2025

6/10 Okay

Lisa

Business traveler
Liked: Cleanliness, room comfort

Nice room, very understaffed

The room themselves are updated and well appointed, and seemed clean. The front desk staff was efficient and helpful. The restaurants were a disaster. I tried to get dinner at the bar on the main level (the only dinner option in the hotel) and only one person seemed to be working. He basically told me it would be a long time before he could get to me, so I had to go elsewhere (not a lot of options near the hotel and I didn't feel particularly safe walking during the evening). In the morning the coffee place had one person working and it was so slow people were just leaving.
Stayed 1 night in Aug 2025

8/10 Good

Brandye

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the hotel staff and barternders were so friendly. I'd stay here again.
Stayed 1 night in Aug 2025

6/10 Okay

Samuel

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel within walking distance to Strong Museum of Play which was the main reason for us coming to Rochester. Also within walking distance to some great restaurants. We had an issue with housekeeping as we stayed 2 nights and our room was never cleaned. Bedsheets were not changed, no new towels and garbage wasn't taken out even though we specifically requested this at reception on our way out the first morning and the person at reception confirmed they would sent someone to clean the room while we were away for the day. The housekeeping manager did apologize and offered to cover our daily parking fee and provided free breakfast for 4 the next morning. When we went to breakfast we were told it was cash or debit only and we couldn't sign breakfast to the room because their computer system was down. I explained we were instructed to sign the breakfast to the room as it was going to be compd. By the end of breakfast they provided a printout of the bill to sign to the room, however, when checking out this charge wasn't on the bill printed out since their computer was still down. I was assured a note was put on the account and I wouldn't be billed for breakfast. We just returned home and upon checking my CC statement I see that they did infact put through the breakfast charge so I will need to contact the hotel and try and get this straightened out. Definitely not a good experience going through this when travelling with 2 kids. Soft beds so if you like firm not for you.
Stayed 2 nights in Aug 2025