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Hyatt Regency Rochester

3.5 star property

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Photo gallery for Hyatt Regency Rochester

Front of property - evening/night
Bar (on property)
Exterior
Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe
Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
$175
includes taxes & fees
May 11 - May 12

Explore the area

View in a map
125 East Main Street, Rochester, NY, 14604
  • Place, Rochester Riverside Convention Center
    ‪2 min walk‬
  • Place, Blue Cross Arena
    ‪6 min walk‬
  • Place, Strong
    ‪8 min walk‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (High Floor)

7.4 out of 10
Good
(6 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

7.4 out of 10
Good
(19 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, River View

7.8 out of 10
Good
(13 reviews)
  • River view
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Skyline)

Suite, 1 King Bed (Skyline) | Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed (Skyline)

  • 700 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, River View (High Floor)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, River View (High Floor)

8.0 out of 10
Very good
(4 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

7.8 out of 10
Good
(63 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (High Floor)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (High Floor)

8.4 out of 10
Very good
(5 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, River View

7.2 out of 10
Good
(10 reviews)
  • River view
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed (Conference)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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Exterior
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About this property

Hyatt Regency Rochester

3.5-star Rochester hotel, connected to the convention center in Downtown Rochester
2 restaurants, an indoor pool, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Hyatt Regency Rochester offers 336 accommodations with safes and complimentary newspapers. Pillowtop beds feature down comforters. 55-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries.

This Rochester hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hyatt Regency Rochester features an indoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3.5-star property offers access to a 24-hour business center and meeting rooms. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Parking is available onsite for a surcharge.

Hyatt Regency Rochester is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11 AM.
The Street Craft Kitchen - This family restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.
Astor on Main - Onsite restaurant. Open daily.
Boulder Coffee - Onsite coffee shop. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Secured, covered self parking on site (USD 16 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 10 to 22 for adults and USD 9 to 15 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Astor on Main
  • Boulder Coffee
  • The Street Craft Kitchen

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (72 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 25 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from February 12 2026 to April 30 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 60 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 10 to 22 for adults, and USD 9 to 15 for children
  • Covered self parking fee: USD 16 per day (in/out privileges)
  • Pet fee: USD 60 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hyatt Regency Hotel Rochester
Hyatt Regency Rochester
Hyatt Rochester
Rochester Hyatt
Rochester Hyatt Regency
Hyatt Regency Rochester Hotel Rochester
Hyatt Regency Rochester Hotel
Hyatt Regency Rochester Hotel
Hyatt Regency Rochester Rochester
Hyatt Regency Rochester Hotel Rochester

Hyatt Regency Rochester Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 398 out of 1002 reviews
Rating 8 - Good. 215 out of 1002 reviews
Rating 6 - Okay. 174 out of 1002 reviews
Rating 4 - Poor. 116 out of 1002 reviews
Rating 2 - Terrible. 99 out of 1002 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Ericka

Disliked: Amenities
The lobby was so cold we needed coats to sit in the bar and restaurant. Room was clean but the sheets and linens looked dingy and had a smell. The food was awful. The chef should be ashamed. The coffee place needs new staff as portly fellow who worked there had very bad attitude.
Stayed 2 nights in Jan 2026

10/10 Excellent

Manjeet

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I Enjoyed my stay very clean and friendly staff !!!
Stayed 2 nights in Jan 2026

10/10 Excellent

Rebecca, pittsford

Stayed 1 night in Jan 2026

10/10 Excellent

Melissa

Stayed 1 night in Jan 2026

10/10 Excellent

Charles

Stayed 1 night in Jan 2026

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service, property conditions & facilities
Hello, I am writing to formally report serious cleanliness and sanitation issues during my recent stay at the Hyatt Regency Rochester, which I booked through Expedia. The conditions we encountered were unacceptable and far below the standards expected of the Hyatt brand. Upon checking into our initial room, my wife and I observed a crusty white substance on both the wall and floor. This substance did not appear to be a cleaning product, food, or beverage, but rather an uncleaned mess left behind by a previous guest. Additionally, the floor was sticky, and there was visible hair throughout the bathroom sink and shower. The room was clearly not properly cleaned or inspected prior to our arrival. After reporting these issues to the front desk, we were reassigned to a second room. While this room initially appeared cleaner, we encountered another significant issue later that evening. Upon returning from dinner and attempting to store leftovers in the refrigerator, we discovered that it was already filled with old food items—some dated as being approximately 10 days old. This again indicates a failure in housekeeping and room inspection procedures. When I contacted the front desk for a second time, I was informed that no additional rooms were available and that I would need to address the matter with Expedia. While the staff member was courteous, the lack of resolution was disappointing given the circumstances.
Stayed 2 nights in Jan 2026

10/10 Excellent

Lisa

Stayed 1 night in Jan 2026

10/10 Excellent

Daleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff was wonderful. They made the check-in process very easy. The room was nice but the road noise was noticeable at night. We stayed here because it was close to the Blue Cross arena where we were attending an event.
Stayed 1 night in Jan 2026

6/10 Okay

Maureen

Traveled with group, Traveled with partner
Liked: Amenities, property conditions & facilities
Room has scratched legs on the chair, dust in the corners and a pair of someones socks were underneath the sink on the floor indicating noone cleaned under there. The staff was awesome and very accommodating .
Stayed 1 night in Jan 2026

4/10 Poor

Anna

Traveled with family
Liked: Cleanliness, staff & service
Mice running around the restaurant while we were having dinner the first night we were there.
Stayed 2 nights in Jan 2026

8/10 Good

Antonieo

Stayed 1 night in Dec 2025

10/10 Excellent

Fady

Stayed 3 nights in Dec 2025

8/10 Good

Julie

4/10 Poor

Lynette

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
After checking in for the first room I had to go to the reception and request another room because the initial room was dirty, like someone has stayed there the night and never was cleaned. The second room I hardly got any sleep because I was given a connecting room and I could hear clearly the loud conversations and laughing out loud until late at night, I hardly got rest. My experience was not great!
Stayed 1 night in Dec 2025

10/10 Excellent

Alexanderia

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff
Stayed 3 nights in Dec 2025

6/10 Okay

Edgar

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Cleanliness.
Stayed 5 nights in Dec 2025

10/10 Excellent

Raul

Stayed 1 night in Dec 2025

10/10 Excellent

Dexter

Stayed 1 night in Dec 2025

8/10 Good

Martin

Stayed 1 night in Dec 2025

6/10 Okay

Zanine

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
The staff was really nice and helpful. The room was not completely clean upon arrival.

10/10 Excellent

Timothy

Stayed 2 nights in Dec 2025

10/10 Excellent

Nelfa

Liked: Cleanliness, staff & service, amenities
The room was super clean, I felt very good, I'll be back soon, this hotel is already my favorite
Stayed 1 night in Dec 2025

10/10 Excellent

talaysha

Stayed 1 night in Dec 2025

10/10 Excellent

Christopher, Burlington

Stayed 2 nights in Oct 2025

6/10 Okay

Suzannne

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff not accommodating and inefficient. Took long time to check out.
Stayed 3 nights in Dec 2025