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Red Roof Inn Rochester - Henrietta

2.0 star property

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Photo gallery for Red Roof Inn Rochester - Henrietta

Reception
Electric vehicle charging station
Exterior
In-room safe, blackout drapes, free cribs/infant beds, free WiFi
Laundry room

Reviews

5.4 out of 10

Popular amenities

  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Parking included
$91
includes taxes & fees
Aug 31 - Sep 1

Explore the area

View in a map
4820 W Henrietta Road, Henrietta, NY, 14467
  • Marketplace Mall
    ‪4 min drive‬
  • Rochester Institute of Technology
    ‪7 min drive‬
  • University of Rochester
    ‪9 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds (Smoke Free)

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Deluxe Room, 2 Double Beds (Smoke Free)

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed (Smoke Free)

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Superior Room, 1 King Bed (Smoke Free)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Smoke Free)

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Superior Room, 1 King Bed, Accessible (Smoke Free)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Larger Room, Smoke Free)

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Deluxe Room, 1 King Bed (Larger Room, Smoke Free)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Smoke Free)

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Superior Room, 2 Double Beds (Smoke Free)

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Smoke Free)

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Deluxe Room, 1 King Bed (Smoke Free)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Red Roof Inn Rochester - Henrietta

Henrietta hotel close to Veterans Memorial Park
This smoke-free hotel features coffee/tea in a common area, laundry facilities, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-in, express check-out, and a front-desk safe.
Red Roof Inn Rochester - Henrietta offers 108 air-conditioned accommodations with safes and complimentary toiletries. Flat-screen televisions come with premium satellite channels and pay movies.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary local and long-distance calls (restrictions may apply). Housekeeping is provided daily.

Red Roof Inn Rochester - Henrietta features a vending machine, coffee/tea in a common area, and laundry facilities. Public areas are equipped with complimentary wireless Internet access. This Henrietta hotel also offers express check-in, express check-out, and a front-desk safe. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Red Roof Inn Rochester - Henrietta is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay movies

More

  • Air conditioning
  • Free local calls
  • Free long-distance calls
  • Heating
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night (maximum USD 105 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
4 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 15 per pet, per night (maximum USD 105 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.
Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Red Roof Inn Henrietta
Red Roof Inn Rochester
Red Roof Inn Rochester Henrietta
Red Roof Inn Rochester Hotel
Red Roof Inn Rochester Hotel Henrietta
Rochester Red Roof Inn
Red Roof Inn Rochester Henrietta Hotel Henrietta
Red Roof Inn Rochester Henrietta Motel
Red Roof Inn Rochester Motel
Henrietta Red Roof Inn
Red Roof Rochester Henrietta
Red Roof Inn Rochester Henrietta
Red Roof Inn Rochester - Henrietta Hotel
Red Roof Inn Rochester - Henrietta Henrietta
Red Roof Inn Rochester - Henrietta Hotel Henrietta

Red Roof Inn Rochester - Henrietta Reviews

Reviews

5.4
Rating 10 - Excellent. 195 out of 1006 reviews
Rating 8 - Good. 117 out of 1006 reviews
Rating 6 - Okay. 169 out of 1006 reviews
Rating 4 - Poor. 191 out of 1006 reviews
Rating 2 - Terrible. 334 out of 1006 reviews

5.0/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

4.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Octavia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms offered had an odor (moldy smell and/or body odor). It wasn’t clean as evidenced by the fingerprints/dust on the headboard, light fixtures and the refrigerator. The bedding had stains on the bedspread and sheets. The bathroom tub/shower was stained as well. The windows were stained and unclean. Totally unacceptable.
Stayed 2 nights in May 2025

2/10 Terrible

matthew

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled terrible. They assigned us in one room and it was full of smelly smoking inside. Ironically, inside said no smoking. They gave me to different room - same thing. Finally they gave me to one room but strong mold smelly. I had no choice but accepted. There was one dead cockroach inside the bathroom. Towels have not replaced the next day and the next day. They made me to bring towels to the office and trade the old towels with new towels. Very disrespect!! We walked on the wood floor with barefoot and results its all black on my feet. Not clean or Not mopped. So we had to put the covering from bed on the floor so we can walk on without getting our feet black. But I was trying to be polite. Workers didnt give me an attitude which I applaud but if they want their business in good hand then they must treat us like welcome. I dont feel welcomed. They made choice not us.
Stayed 3 nights in May 2025

4/10 Poor

kali

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the toilets barely flush, had to switch rooms because it was clogged the first time. second room was cleaner.
Stayed 1 night in May 2025

2/10 Terrible

Shami

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
That is not a hotel, it's a slump very dirty.
Stayed 2 nights in May 2025

2/10 Terrible

Kathi

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our sink backed up and in 12 hours never cleared leaving a dirty floating something. Our tub backed up and was so slippery you couldnt stand to take a shower. Our safety lock was broken. The electrical was pieced together and not safe. No phone to even call the front desk. Our keys didnt work when we returned to our room. Our room was never made up on our 2nd day. There was NO ice bucket. Worst stay ever. I will be disputing the charge with my credit card if NOT refunded immediately. When complaining to front desk i was told i would be added to the list to be given to the mgr. No compensation offered. I have pictures to back up this review...
Stayed 2 nights in May 2025

2/10 Terrible

Sohaib

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is not well furnished, dirty and the room not well equipped.
Stayed 2 nights in May 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chose not to stay….

I cancelled once I arrived and saw the condition of the property. Room smelled of smoke and was dirty.
Stayed 1 night in May 2025

2/10 Terrible

Arkady

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had a frustrating experience at a hotel. Despite booking two rooms, I was only given one initially. The receptionist didn't believe me until I showed them the confirmation on my app. The room assigned to my parents was particularly shocking - it was dirty and reeked of cigarettes. After showing photos of the room's condition to the reception, they quickly provided another room. However, both rooms had issues with plugs and nightstand lamps. Due to these problems, we won't be booking this hotel again.
Stayed 1 night in May 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

ARELIS

Disliked: Cleanliness, staff & service, property conditions & facilities
no tiene mucho olor a perro no esta muy limpio no me gusta para nada
Stayed 3 nights in May 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Filsy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
It was a clean place, even with pet.
Stayed 1 night in Apr 2025

8/10 Good

Nick

Liked: Staff & service
Stayed 1 night in May 2025

6/10 Okay

chandralekha

Disliked: Cleanliness
After driving for 6 hours we rushed in the room to use the bathroom but when i raised the seat, i saw someone used the toilet and didn't flush it.
Stayed 1 night in May 2025

10/10 Excellent

Cherri, Rochester

Stayed 7 nights in Apr 2025

8/10 Good

Clint

Liked: Cleanliness
I was just traveling through, and it served the purpose i needed. Just a place to lay my head for the night. The price was fair, the room was clean enough, and i felt safe there.
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

U of R Strong trip

It was good,qute comfortable. Pet friendly.
Stayed 1 night in Apr 2025

2/10 Terrible

Muhammed

They took a deposit from me and they didn't pay it back again
Stayed 1 night in Apr 2025

2/10 Terrible

Lacey

Stayed 1 night in Apr 2025

8/10 Good

Belinda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

Cherri, Rochester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great and I love the hotel. Negative is when i am a nonsmoker but i can smell smoking areas or through walls. The floor looked clean but a little sticky on the floor, and the shower tub was hard to drain.
Stayed 7 nights in Apr 2025

2/10 Terrible

Ronald

Stayed 5 nights in Apr 2025

4/10 Poor

Donnell

Stayed 3 nights in Apr 2025

10/10 Excellent

JAGJIT, WEST HENRIETTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Apr 2025

6/10 Okay

John

Liked: Room comfort
Disliked: Cleanliness, staff & service

Ok

Our TV did not work, the toilet seat was loose, the coffee maker was broke. The above bed light was dirty. We let them know of the problems. Someone came to look at the TV and it worked that night but not the next morning. They moved us to another room which was nice. The above bed lights in that room were dirty too, the hair dryer did not work but the TV did. I was glad they were accommodating, but if two rooms had issues I wonder about the rest. I guess that's what you get for$55 A night.
Stayed 2 nights in Apr 2025