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Tru By Hilton Fort Mill, SC

2.5 star property

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Photo gallery for Tru By Hilton Fort Mill, SC

Relax in this serene outdoor seating area, surrounded by lush greenery and comfortable seating.
Enjoy a self-service breakfast at the hotel, featuring a variety of breakfast items and pastries.
Relax in the outdoor seating area with a comfortable sofa and lush greenery.
Welcome to our hotel lobby, featuring a central reception desk and comfortable seating areas.
Two spacious beds with dark wood headboards, set against a bold blue backdrop, offer a comfortable retreat.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
$95
includes taxes & fees
Aug 31 - Sep 1

Explore the area

View in a map
120 CRISANTO AVE, Fort Mill, SC, 29715
  • Anne Springs Close Greenway
    ‪3 min drive‬
  • NarroWay Theater
    ‪4 min drive‬
  • Carowinds Theme Park
    ‪6 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed

Relax in a spacious room with a large bed, flat-screen TV, and comfortable seating area.

Room, 1 King Bed

9.0 out of 10
Wonderful
(45 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Relax in a stylish room with a large bed, desk, and flat-screen TV.

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

8.4 out of 10
Very good
(5 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Two spacious beds with dark wood headboards, set against a bold blue backdrop, offer a comfortable retreat.

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(39 reviews)
  • 279 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Two single beds with white linens and dark wood headboards, a desk and chair on each side, and a wall-mounted heater.

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

9.8 out of 10
Exceptional
(7 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds

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The price was $111
The price is $100 total
includes taxes & fees
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About this property

Tru By Hilton Fort Mill, SC

Fort Mill hotel with free breakfast
This hotel features a 24-hour fitness center, a snack bar/deli, and coffee/tea in a common area. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a microwave in a common area, a 24-hour front desk, and an arcade/game room. Housekeeping is available on request.
Tru By Hilton Fort Mill, SC offers 97 accommodations with hair dryers and irons/ironing boards. LCD televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wired and wireless Internet access. This family-friendly hotel also offers a 24-hour fitness center, an arcade/game room, and multilingual staff. Complimentary self parking is available on site.
A complimentary on-the-go breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Playground
  • TV in common areas

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Outdoors

  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 2020
  • Communal living room
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between 2:00 PM and 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 2:00 PM and 4:00 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU BY Hilton Fort Mill
Tru By Hilton Fort Mill, SC Hotel
Tru By Hilton Fort Mill, SC FORT MILL
Tru By Hilton Fort Mill, SC Hotel FORT MILL

Tru By Hilton Fort Mill, SC Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 318 out of 481 reviews
Rating 8 - Good. 80 out of 481 reviews
Rating 6 - Okay. 43 out of 481 reviews
Rating 4 - Poor. 23 out of 481 reviews
Rating 2 - Terrible. 17 out of 481 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Peggy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and modern! The staff very friendly. We had issues with the hot water a few days into our stay. I would stay here again.
Stayed 4 nights in May 2025

8/10 Good

Patrice

Stayed 1 night in May 2025

4/10 Poor

Brandi

Traveled with family
Disliked: Staff & service
Property and decor were beautiful. The front desk employee that came in for the night shift on May 3rd was rude, loud, and never at the desk. Many guests waited ten plus minutes for towels, information, to pay for snacks, and other guest needs. She was yelling and arguing with someone on her personal cell phone for over twenty minutes, the phone at the desk did not get answered in the two hours I was in the lobby playing pool, conversing and hanging out. A male came in asking about rooms after of course waiting 15 minutes for her to return to the front desk just to be barked at "no!" Looking online, yes there were in fact rooms. The first face you see should be welcoming and inviting, she was far from it.
Stayed 1 night in May 2025

2/10 Terrible

Lynnae

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad communication.

We couldn’t stay at the hotel or room we booked. We canceled our visit there and got our money back. It messed up our trip with the location we chose. We were scrambling because of the lack of communication from the hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Lynette

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We were there 4 nights and the room was not cleaned during our entire stay (even though the sign states it will be cleaned every other day). Even after we called the front desk - the response was “look out in the hall to find a cleaning cart - to get some towels”. the air conditioner was extremely noisy and there was an party in the room next to us & in the hallway on Sat night. We will not stay here again.
Stayed 4 nights in Apr 2025

10/10 Excellent

trayona

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing we didn’t like was no microwaves in the rooms
Stayed 2 nights in Apr 2025

10/10 Excellent

eddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice quiet getaway

Great we come once a month nice
Stayed 2 nights in Apr 2025

10/10 Excellent

Allison

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Latarsha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

4/10 Poor

Denise

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is the second time that I have to deal with a girl named Jay at the front desk. Her attitude is very hostile. To keep it simple she is not in the right place. As an hotel concierge you should be hospitable, welcoming and it is all about customer service. I give her a zero. Because of her, although I like the hotel, I will not stay at that location ever again. Someone needs to talk to her and explain her job to her once again.
Stayed 1 night in Mar 2025

2/10 Terrible

Yosdani

Stayed 1 night in Dec 2024

8/10 Good

sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here alot, this time apparently a herd of elephants had room above me
Stayed 1 night in Mar 2025

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place to stay

Excellent vibe there. It’s my second time and I love it. Everyone is amazing there!!
Stayed 1 night in Mar 2025

10/10 Excellent

Julie

Stayed 1 night in Feb 2025

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A1
Stayed 1 night in Feb 2025

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Filled with love and hospitality!!

Excellent new Hotel. Excellent room and everything was amazing. Hospitality from the workers 100%. Thank you so much for this experience!
Stayed 2 nights in Feb 2025

10/10 Excellent

Antonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the amenities
Stayed 1 night in Feb 2025

10/10 Excellent

sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Linda

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Arrived at 3:15, Difficulty at check in. Assigned and entered occupied room. Was told another would be cleaned and be available in about 30 minutes which I considered reasonable. After checking with staff several times, we got in our room at 4:45. Bill as incorrect at check out. Chatted on line for hrs before verbally talking with someone who corrected the issue promptly, which I appreciated. Otherwise, it was a pleasant stay.
Stayed 2 nights in Jan 2025

6/10 Okay

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thin walls, noisy guests

The hotel was well located. Breakfast was quite good. The employees were nice. But it was very loud. I haven’t been in a hotel with such loud and rude guests in a very long time. I stayed three nights and every night people were noisy. The walls seemed very thin. The people in the room next to me seemed to come in late each night and stayed up talking loudly until 4 AM every night until they turned on their TV to music to sleep to, I assume, which was noisy and could be heard through the walls. I used white noise to try to drown it out but it was still loud. Others on the floor slammed doors and were making all sorts of other noise. As I said, I haven’t heard so much noise in a hotel in a long time. Sad to say I wouldn’t stay here again. It was clean and well located but I barely slept over three nights.
Stayed 3 nights in Jan 2025

6/10 Okay

Joseph

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
TV didn’t work. The staff couldn’t have cared less.
Stayed 1 night in Jan 2025

8/10 Good

Channie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good to stay at.
Stayed 2 nights in Jan 2025

10/10 Excellent

Scotty

Stayed 1 night in Dec 2024