My initial contact with the representative that answered the phone before I arrived to let the hotel know I would be a late arrival, she was awesome . Check in was lack luster but i was provided a few toiletries that Id forgot at home. Elevator had sticky liquid and food on the floor, the room smelled faintly of smoke, the mirror was severely streaked and cloudy, the sheets and "comforter" were super thin, the nightstand handle was also sticky, little specks of dirty on the wall and curtains, my top covered was stained. The rooms need a very deep clean and revamp.