2/10 Terrible
Verified traveler
Oct 28, 2024
Disliked: Cleanliness, property conditions & facilities, room comfort
I did my research and was still extremely disappoi
Review:
I recently stayed this hotel in Rome, and unfortunately, it didn’t live up to expectations or images on this or several other sites. While the front desk team was professional, courteous, and did their best to be helpful, the overall experience left much to be desired.
The hotel was within walking distance of the Colosseum and some restaurants and bars we thought we would try, but the neighborhood didn’t feel particularly safe, which made exploring the area a bit uneasy. The room itself was disappointingly small, with barely enough space to move around. The bathroom was even more cramped—turning around in the shower was a challenge.
To make matters worse, the air conditioner wasn’t functioning. Although the outside temperature was only 75°F, the room was stuffy and uncomfortably warm, making it hard to relax or sleep. Adding to the discomfort, the bed was not only very hard but appeared dirty, to the point where we chose to sleep on top of towels rather than directly on the bedding.
This experience was so uncomfortable that, despite having prepaid for multiple nights, we decided to check out after just one night. We moved to the Marriott Excelsior, which turned out to be a vastly superior experience in every way.
I wouldn’t recommend this hotel unless changes are made to improve the comfort, cleanliness, and functionality of the rooms.
Verified traveler
Stayed 3 nights in Oct 2024