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Mama Shelter Roma

4.0 star property

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Photo gallery for Mama Shelter Roma

2 restaurants, pizza
Front of property
Exterior
Sauna
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pool

Explore the area

Map
Via Luigi Rizzo 20, Rome, RM, 136
  • Vatican Museums
    ‪12 min walk‬
  • Sistine Chapel
    ‪4 min drive‬
  • St. Peter's Basilica
    ‪5 min drive‬
  • Rome (FCO-Fiumicino - Leonardo da Vinci Intl.)
    ‪36 min drive‬

Room options

View all photos for Room, 1 Double Bed (Large Mama)

Room, 1 Double Bed (Large Mama) | In-room safe, desk, laptop workspace, soundproofing

Room, 1 Double Bed (Large Mama)

  • 248 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Medium Mama)

Room, 1 Double Bed (Medium Mama) | In-room safe, desk, laptop workspace, soundproofing

Room, 1 Double Bed (Medium Mama)

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

Room, 1 Double Bed, Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, 1 Double Bed with Sofa bed (Large Mama)

Triple Room, 1 Double Bed with Sofa bed (Large Mama) | In-room safe, desk, laptop workspace, soundproofing

Triple Room, 1 Double Bed with Sofa bed (Large Mama)

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Room, 1 Double Bed with Sofa bed (XL Mama)

In-room safe, desk, laptop workspace, soundproofing

Family Room, 1 Double Bed with Sofa bed (XL Mama)

  • 431 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Balcony (Large Mama)

In-room safe, desk, laptop workspace, soundproofing

Room, 1 Queen Bed, Balcony (Large Mama)

  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Double Bed, Balcony (Medium Mama)

In-room safe, desk, laptop workspace, soundproofing

Room, 1 Double Bed, Balcony (Medium Mama)

  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

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About this property

Mama Shelter Roma

4-star hotel in Vatican
This smoke-free hotel features 2 restaurants, a full-service spa, and an indoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Mama Shelter Roma offers 217 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries.

This Rome hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Mama Shelter Roma features an indoor pool and a hot tub. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of 2 meeting rooms and coworking spaces. This family-friendly hotel also offers a fitness center, a sauna, and a rooftop terrace.

Mama Shelter Roma is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Winter Garden - Onsite restaurant.
Mama Pizzeria - This restaurant specializes in pizza. Open daily.
Summer Garden - Onsite rooftop bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 20 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Mama Pizzeria
  • Summer Garden
  • Winter Garden

Things to do

  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Art supplies
  • Children's games
  • Children's toys
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • Coworking space

Outdoors

  • Garden
  • Rooftop terrace

Full-service spa

  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator (29 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 7.50 per person, per night, up to 10 nights. This tax does not apply to children under 10 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property caters to LGBTQ+ guests
Pool access available from 6:00 AM to 9:30 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Mama Shelter Roma
Mama Shelter Roma Rome
Mama Shelter Roma Hotel
Mama Shelter Roma Hotel Rome
Mama Shelter Roma (Opening May 2021)

Mama Shelter Roma Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 519 out of 794 reviews
Rating 8 - Good. 170 out of 794 reviews
Rating 6 - Okay. 64 out of 794 reviews
Rating 4 - Poor. 25 out of 794 reviews
Rating 2 - Terrible. 16 out of 794 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cardo

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New Year’s party was grear
Stayed 6 nights in Dec 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel convenient for metro & sightseeing
The room was really comfortable and quiet with a balcony area. Spacious bathroom - staff made up the room daily. Restaurant on site. 2 mins walk from a 24 hr supermarket and 5 mins from Cipro metro. Two things to be aware of - there are no coffee making facilities in the room and TV can only be hooked up via airplay/screen casting. Lots of free movies available though. Would definitely stay again.
Stayed 7 nights in Jan 2025

6/10 Okay

Carly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a quiet hotel but absolutely chaotic. The check in process was ridiculous. No hotel overview. No information on WiFi or spa/pool use or breakfast or anything. It was a good thing I read reviews beforehand to know you had to ask in order to get answers. In addition, our check in was awful. All the staff was wearing training badges. Weird. They gave us a room on the first floor after specifically stating our desire for an upper floor away from elevators. When we asked to be moved they then gave us a smaller room than what we paid for and it turns out it was a multiple connecting room for a family. We ended up having to go back to the original room since we were staying on property for 4 days. The street noise was loud so even though it doesn’t matter, I would still request a higher floor. In addition, we witnessed several irate customers yelling at front desk staff over rooms. The theme was they paid for a certain room class and were given the wrong room. Happened to us so seems on theme. Overall, room was fine. Bed was fine. Restaurant in hotel was good. Breakfast was lovely. Location was easy to get to metro. Not a lot around hotel but easy to get around the city. If you have kids, this would be a great place since they have an arcade. For the price and the annoying factor, I would say it was worth the stay. If your patience is lower, there are other options.
Stayed 4 nights in Dec 2024

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Jan 2025

10/10 Excellent

Orlena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the diversity of the employees. The unique design of the property, comfort and the location is in a quieter neighborhood
Stayed 1 night in Jan 2025

8/10 Good

Yuraima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para hospedarse, sin embargo en mi caso el colchón ya requería cambio , estaba hundido
Stayed 8 nights in Dec 2024

6/10 Okay

Kim

Traveled with group
Liked: Cleanliness, staff & service
Hotel was nice, rooms are fairly basic and showers weren’t the best but comfy beds and the staff are excellent. Would recommend if you can find reasonable pricing.
Stayed 3 nights in Dec 2024

10/10 Excellent

marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 8 nights in Dec 2024

10/10 Excellent

Sahar

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing
Stayed 6 nights in Dec 2024

8/10 Good

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mama shelter was a very nice stay, in a quiet portion northwest of city center (about 3-4km away). The surrounding area was nice and had decent amount of local shops and cafes. Mamas is situated not even a block away from a 24hr grocery and only a block away from Cipro metro station. Made everything and traversing Roma easily accessible. The only downfall I experienced with my stay is the lobby and restaurants on the ground level play loud music until a about midnight or a little after-we were located on the first floor so we could hear everything. Nice stay otherwise!
Stayed 6 nights in Dec 2024

10/10 Excellent

mzimkhulu khanyile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was walkable to most areas and the swimming pool
Stayed 3 nights in Nov 2024

10/10 Excellent

Ewa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff was amazing and friendly . The hotel very clean and the food was excellent, especially the pizza . I will definitely be back in the future . Highly recommended
Stayed 2 nights in Dec 2024

8/10 Good

Keely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Collette Victoria

Liked: Cleanliness, staff & service, amenities
Friendly and helpful staff in a hotel with a flourish. No problems with the buffet breakfast (a wide selection of pastries, continental and cooked including gluten free options) and if we asked they’d help or provide anything needed. Really handy to get to the Vatican being only a 10min walk away and close to the metro for easy access into the city centre or Trastervere. Meals in the restaurant & pizzeria are a little on the pricier side when compared with restaurants in the city is one thing to consider. Only shame was that the steam room was closed and there’s not a huge amount of space in the spa area when at capacity which was made worse without the use of the steam room. But still a nice way to unwind after a good walk through the beautiful city.
Stayed 5 nights in Dec 2024

8/10 Good

Jai Mark Arlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good apart from the deposit you pay i still haven't got mine back after 2 weeks and they haven't responded to any of my email's
Stayed 4 nights in Nov 2024

10/10 Excellent

Kurtis Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. it's some distance from the city centre but the metro is a short walk away and easily navigable.
Stayed 3 nights in Nov 2024

6/10 Okay

Brooke

Liked: Staff & service, property conditions & facilities
I stayed for 2 nights and was excited to enjoy the wellness area. I messaged ahead before booking to check that the steam room was working (after reading other reviews) and was assured it was. It wasn’t working and the hygiene in the wellness area is not up to standard. Only one toilet cubicle for women and only one towel offered meaning nobody was using towels in the sauna!! Except me. The area is also not staffed so there is no one to offer any assistance or service. My room was never serviced during a 2 night stay which is very disappointing at this price point. Next time I will stay in a boutique hotel in Trastevere or the historic centre. Reception staff were lovely though and are the redeeming quality of this hotel.
Stayed 2 nights in Nov 2024

10/10 Excellent

Vincent

Stayed 3 nights in Nov 2024

6/10 Okay

Maria

Liked: Staff & service
Disliked: Cleanliness
The smell in the bathroom was terrible, I couldn't sleep, the sheets in the bed were very itchy. I was very unconformable and after all my walking i was looking for a better place to rest.
Stayed 6 nights in Nov 2024

4/10 Poor

arlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely using this property again! See you soon Rome🇮🇹
Stayed 2 nights in Sep 2024

8/10 Good

Alexandra

Stayed 4 nights in Nov 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

2/10 Terrible

H

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Ron

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The metro is very close down or up the hill where some local stores are! The staff was amazing and allowed my family to check in early with no issues after a day in half travel from the US! They also upgraded my room just because! Beds were extremely comfortable and my 4year old loved the tv channels in Italian, English and the arcade games in the restaurant! Great hotel chain and I will be looking for this hotel chain anywhere else we travel! The owners and CEOs must take good care of their employees because they are very nice! I recommend this stay again!
Stayed 2 nights in Nov 2024