6/10 Okay
jiali
Traveled with family and small children
Jul 12, 2025
I stayed at this hotel with my cousin and her family, and while the location is great and the staff were friendly, our overall experience was disappointing due to some serious issues in both of our rooms.
In my room, the cabinet lights kept turning on and off by themselves throughout the night. It made it really hard to sleep, and despite letting the front desk know, I was never offered a room change. It felt like the issue was brushed off instead of properly addressed.
My cousin had an even worse experience — on the third night of her stay, her room was infested with ants, including in the bathroom and even on the bed. They couldn’t sleep the entire night. The front desk told them the hotel was fully booked, so they weren’t able to move until the following afternoon. While the replacement room was bigger, the carpet was dirty, and since it was their last night in Rome, they just stayed rather than deal with another move.
What’s frustrating is that when she brought this up to the manager, they claimed it was “ant season” in Rome. However, her local friend said this was likely more about cleanliness than the season. To make things worse, they were also criticized for having too much garbage in the room — but they had a baby with them and called the front desk every time they needed diaper trash collected. Housekeeping always came promptly, so it felt unfair and uncalled for to be blamed for something they were already managing responsibly.
We were so disappointed.
jiali
Stayed 5 nights in Jun 2025