4/10 Poor
CHRISTOPHER
Traveled with partner
Oct 15, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed at this hotel for our anniversary and honeymoon in early October 2024 and were unfortunately very disappointed. The hotel is not as advertised; the photos are outdated, and the negative reviews about it being a scam are accurate. Though it may have been nice a few years ago, it’s now neglected and not worth the price. We booked the junior suite with an outdoor jacuzzi tub, only to find it closed (and seemingly has been for 5 years). We received inconsistent explanations from staff about why it was unavailable.
The hotel also advertises a cocktail bar, outdoor patio with DJ, and a restaurant, none of which were open during our stay. Breakfast, supposedly on-site, was actually at a café down the street. Amenities such as air conditioning were controlled by the front desk and didn't work the first night. The room itself was in poor condition, with broken fixtures, mold, and dirty bedding.
Despite raising concerns with management, we were met with excuses and minimal effort to resolve the issues, though they eventually offered a one-night refund after four days of complaining. While the bed was fairly comfortable, and the room somewhat spacious for Rome, the overall experience was far from luxurious, not a 4-star hotel, and certainly not worth the $600 CAD per night we paid.