10/10 Excellent
Derick
Nov 10, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I typically stay at Marriott properties when I travel, but I found this property online right around the corner from the Trevi Fountain and took a gamble, which paid off. The staff (on all shifts) were awesome! They spoke English well and was always polite and friendly when engaged. The property was within walking distance (25 minutes or less) of most sites to see and a bit longer to the Vatican. Breakfast delivered to my room was a great touch as I didn’t have to leave to seek out the meal. This is not a high-end property, but the staff and general service delivery makes up for the lack of other amenities. There was a gentleman who carried my bags to my room as if I was in a high-end property. This was unexpected and definitely welcomed. Don’t stay at this property if you’re looking for a spa, gym, or restaurant on site. DO stay here if you like great service from the staff, quaint, great location to the cool sites, and general convenience, and a good low price.
My first day in Rome and after dropping my bags at the property, I was robbed of my passport and credit cards (none of which had anything to do with this property) at the Spanish Steps. When I discovered my theft, I immediately went back to the hotel and made the front desk attendant Janine aware, and she jumped right into action to advise of how and where to report this to the local police and to advise of where and when to go to the US Embassy. She even paid for my dinner for the evening because I had no money.
Derick
Stayed 3 nights in Nov 2024
