The staff were extremely accommodating and responsive. I booked through Expedia and we messaged back and forth to coordinate transport from the airport to the hotel and then to the cruise port and back. They were very helpful and messaging through Expedia was very easy. The first room we had was very spacious, clean, great layout. When we returned from our cruise, our room was smaller, not quite as clean (dust on many surfaces), and some repairs were needed to the shower head (leaky, dripping often), rust on metal clothes hanger. Overall, great experience. We walked to the Vatican museum, St. Peter’s Basillica, the coliseum, the pantheon, the Spanish steps, travi fountain, and more. The restaurants were great, all easily within walking distance. We felt extremely safe, no concerns.