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Potters Heron Hotel

3.0 star property

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Photo gallery for Potters Heron Hotel

Front of property
British cuisine
Standard Double Room, 1 Bedroom | Premium bedding, desk, soundproofing, iron/ironing board
Lobby
British cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Pet friendly

Explore the area

Map
Potters Heron Hotel, Ampfield, Romsey, England, SO51 9ZF
  • University of Winchester
    ‪9 min drive‬
  • Horsepower
    ‪10 min drive‬
  • University of Southampton
    ‪12 min drive‬
  • Southampton (SOU)
    ‪19 min drive‬

Room options

View all photos for Comfort Double Room, 1 King Bed

Premium bedding, desk, soundproofing, iron/ironing board

Comfort Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double or Twin Room, 1 Bedroom, Garden View

Premium Double or Twin Room, 1 Bedroom, Garden View | Premium bedding, desk, soundproofing, iron/ironing board

Premium Double or Twin Room, 1 Bedroom, Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Double Room, 1 Bedroom

Premium bedding, desk, soundproofing, iron/ironing board

Standard Double Room, 1 Bedroom

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed | Premium bedding, desk, soundproofing, iron/ironing board

Standard Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Potters Heron Hotel

3-star Romsey hotel with restaurant
A restaurant, a bar/lounge, and a business center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, conference space, a 24-hour front desk, and a garden are onsite.
Potters Heron Hotel offers 53 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Plasma televisions come with digital channels.

Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business amenities at this 3-star property consist of a business center, 6 meeting rooms, and coworking spaces.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 65 square feet (6 square meters) include conference space. This business-friendly hotel also offers a terrace, a garden, and a picnic area. Onsite self parking is complimentary.

Potters Heron Hotel is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:30 AM and on weekends between 7:30 AM and 10:00 AM.
Onsite venue - This restaurant specializes in British cuisine.
Room service (during limited hours) is available.

Languages

Dutch, English, French, German, Polish, Romanian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:30 AM to 10:00 AM on weekends; GBP 14.95 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 6 meeting rooms
  • 65 square feet of conference space
  • Business center
  • Coworking space

Outdoors

  • Garden
  • In a nature reserve
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (39 inches high)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 14.95 per person
  • Pet fee: GBP 20 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Property is also known as

Potters Heron Hotel Romsey
Potters Heron Hotel
Potters Heron Romsey
Potters Heron
Potters Heron Hotel Hotel
Potters Heron Hotel Romsey
Potters Heron Hotel Hotel Romsey

Potters Heron Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 297 out of 749 reviews
Rating 8 - Good. 283 out of 749 reviews
Rating 6 - Okay. 108 out of 749 reviews
Rating 4 - Poor. 48 out of 749 reviews
Rating 2 - Terrible. 13 out of 749 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good helpful nothing to much troble staff l
Stayed 2 nights in Nov 2024

10/10 Excellent

david

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

jason

Business traveler
Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

8/10 Good

Garry

Business traveler
Liked: Staff & service, room comfort
Overall it was very good, a few small issues, the curtains are hanging of many hooks & are too hard to pull on , the TV remote needed a good clean, mold under the bath handle .
Stayed 2 nights in Nov 2024

4/10 Poor

Peter

Traveled with partner
Disliked: Cleanliness, staff & service
First room hadn’t been clean, we were left a nasty surprise in the loo, we moved rooms without any issues, very limited evening meal choices, staff were friendly but it was quite odvious that some of the staff didn’t want to be there, also I can only assume that two different members of staff were senior and called the junior staff members the kids, the only saving grace was the breakfast.
Stayed 1 night in Nov 2024

10/10 Excellent

RICHARD

Business traveler
Liked: Cleanliness, staff & service, room comfort
Regular visitor never had a bad stay
Staff friendly and accommodating. I always like the overall vibe. Nice food (it has improved recently), I like the patios/balconies, great location, rooms bang on 3 star.
Stayed 2 nights in Oct 2024

6/10 Okay

Ryan

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Phillip

Business traveler
Stayed 1 night in Oct 2024

6/10 Okay

Eva

Stayed 2 nights in Oct 2024

10/10 Excellent

Simon

Stayed 1 night in Oct 2024

8/10 Good

RICHARD

Stayed 2 nights in Oct 2024

4/10 Poor

Tony

Stayed 1 night in Sep 2024

2/10 Terrible

Chris

Stayed 1 night in Sep 2024

8/10 Good

JOANNE

Liked: Cleanliness, staff & service, amenities
Good stay, reception very helpful in allowing early check in for our wedding party. Rooms a little dated but it’s a thatched building so I suspect some restrictions. Nice breakfast, good parking
Stayed 1 night in Sep 2024

6/10 Okay

Janet

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Antony

Business traveler
Liked: Staff & service
It is a beautiful hotel with thatched roof and looks idealic however the rooms need updating at least with a new paint work project
Stayed 1 night in Sep 2024

8/10 Good

Monique

Liked: Cleanliness, staff & service, room comfort
Comfortable stay
Comfortable spacious room and bed. Good location, lots of parking. Very friendly restaurant staff, reasonable food. My only complaint is that the room had an unpleasant smell and the decor was quite tired, but we were in a dog friendly one so maybe that was why.
Stayed 1 night in Sep 2024

6/10 Okay

Stephen

Liked: Cleanliness
Stayed 4 nights in Sep 2024

4/10 Poor

Jada

Traveled with family and small children, Traveled with group
The property lacks amenities and is out dated.
Stayed 2 nights in Sep 2024

6/10 Okay

Ian

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This place looks great on the outside and the staff were nice but the property is worn out on the inside and in need of renovation. Ranks well below Travel Inn standards
Stayed 1 night in Sep 2024

4/10 Poor

Jeanette

Traveled with partner
Disliked: Cleanliness
From a distance a nice thatched hotel but up closer the hotel side looked to need much upgrading and decoration. The receptionist did state that upgrading to the hotel was starting. Our room needed a good clean, window ledges with mould, side of the easy chair had visible fluid drips down. The bathroom had a bath that was cracked, brown spots on the bottom, dirt around taps and mould on tiles. Same on sink, dirt around taps, mirror dirty. The toilet brush needed replacing and was sitting in dirty water!!! The non slip mat was yellowed. Really not up to a good level of cleanliness. I mentioned this on check out to receptionist and I think another staff member, cleaning supervisor maybe and they apologised. Disappointed.
Stayed 1 night in Sep 2024

8/10 Good

M

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Adrian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel reception main rooms and pub are all to a good standard, but the rooms need some TLC. Toilet had not been cleaned properly and ahowed signs of excrement . Unfortunately, We would not want to stay here again
Toilet not cleaned internally
Rear of toilet showed had lots of dust
Ceiling on balcony
Balcony
Stayed 1 night in Aug 2024

8/10 Good

Barbara

Disliked: Staff & service, property conditions & facilities
Poor standard of accomodation. Bathroom was old and tatty. Restaurant staff in the evening were great, but rude and weren't the leastbit interested. Breakfast was poor, only two choices of cereal and breakfast was cold. I wouldn't stay here again.
Stayed 1 night in Aug 2024