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The Enchanted Suites & Residence

2.0 star property
VIP Access

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Photo gallery for The Enchanted Suites & Residence

Reception
Full-size fridge, microwave, griddle
Standard Double Room, Garden View | Private kitchen | Full-size fridge, microwave, griddle
Restaurant
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Free airport shuttle
  • Kitchen
  • Breakfast included
  • 24/7 front desk
  • Pet friendly
$104
includes taxes & fees
Sep 21 - Sep 22

Explore the area

View in a map
2725 N Pennsylvania Ave, Roswell, NM, 88201
  • New Mexico Military Institute
    ‪2 min drive‬
  • Roswell Museum
    ‪4 min drive‬
  • Alien Zone
    ‪5 min drive‬
  • Roswell, NM (ROW-Industrial Air Center)
    ‪19 min drive‬

Room options

View all photos for Standard Studio Suite

Hair dryer, towels, soap, toilet paper

Standard Studio Suite

8.6 out of 10
Excellent
(4 reviews)
  • 367 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Double Room

Desk, laptop workspace, iron/ironing board, bed sheets

Family Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 920 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Family Double Room

Desk, laptop workspace, iron/ironing board, bed sheets

Family Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 King Beds

View all photos for Standard Triple Room

Desk, laptop workspace, iron/ironing board, bed sheets

Standard Triple Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 3 Queen Beds

View all photos for Family Double Room, 2 Queen Beds, Non Smoking, Kitchenette

Desk, laptop workspace, iron/ironing board, bed sheets

Family Double Room, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio Suite

Desk, laptop workspace, iron/ironing board, bed sheets

Standard Studio Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

The Enchanted Suites & Residence

Roswell hotel with bar/lounge
2 restaurants, a bar/lounge, and a 24-hour business center are available at this smoke-free hotel. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, coffee/tea in a common area, a business center, and dry cleaning are onsite. Housekeeping is available on request.
The Enchanted Suites & Residence offers 70 accommodations with hair dryers and irons/ironing boards. Accommodations offer separate sitting areas. Kitchenettes offer full-sized refrigerators/freezers and microwaves. Bathrooms include bathtubs or showers.

Cable television is provided. Business-friendly amenities include desks and computer monitors, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and 4 meeting rooms. This business-friendly hotel also offers coffee/tea in a common area, laundry facilities, and dry cleaning/laundry services. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Onsite self parking is complimentary.

The Enchanted Suites & Residence is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 6:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.
The Enchanted Suites & Residence has 2 restaurants on site.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Proposal/romance packages

Business services

  • 24-hour business center
  • 4 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible airport shuttle
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch TV with cable channels

Food and drink

  • Champagne service
  • Full-sized refrigerator/freezer
  • Griddle
  • Kitchenette
  • Meal delivery service
  • Microwave
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Computer monitor
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Printer
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
An off-leash area is available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 249 per accommodation, per day
  • Breakage deposit: USD 250 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

Property is also known as

The Enchanted Suites & Roswell

The Enchanted Suites & Residence Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 64 out of 114 reviews
Rating 8 - Good. 25 out of 114 reviews
Rating 6 - Okay. 12 out of 114 reviews
Rating 4 - Poor. 5 out of 114 reviews
Rating 2 - Terrible. 8 out of 114 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Luis, El Paso

Liked: Cleanliness, amenities, property conditions & facilities
Good place
Stayed 1 night in May 2025

10/10 Excellent

Leanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and spacious rooms.
Stayed 1 night in Jun 2025

6/10 Okay

Brenda, Albuquerque

Liked: Amenities, property conditions & facilities
Just had “bugs” they didn’t want to call roaches lol but the place is new and it was decent.
Stayed 2 nights in Jun 2025

10/10 Excellent

Robin

Liked: Cleanliness, amenities, property conditions & facilities
The property is amazing😃 Ramona is an amazing manager very concerned. Everybody treated me with kindness and such respect. Lessie and robert we’re both great cooks. Haley, ANTHONY, Nicole and and all those who chipped in the Help were wonderful people. They took care of everything. Just simply upon the asking
Stayed 3 nights in May 2025

2/10 Terrible

Tyler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I dont even know where to start. The room floor had stains, one of the lights in the room was missing, the microwave didnt work, the television remote was missing, there was no wifi. The building was old and used to be a psychiatric care center. It had a haunted hospital feel to it and it smells odd inside. I dont know how this place is so highly rated on expedia it must be that employees are paid to do so.
Stayed 1 night in May 2025

8/10 Good

Sherry

Traveled with partner
Liked: Staff & service, property conditions & facilities
There wasn't any hot water, in shower.
Stayed 1 night in May 2025

8/10 Good

Max E

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not your typical hotel

This is the quietest place I have stayed that I can remember. You won't be bothered by kids running down the halls late at night. It's in a neighborhood just off the main street and the staff are very kind and helpful.
Stayed 1 night in Apr 2025

10/10 Excellent

Kathleen, Bowie

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff is excellent. There needs to be some room upgrades like additional seating furniture, trash receptacles and perhaps a desk. The property has large rooms, very clean and a fabulously friendly staff. Wonderful potential and a great price!
Stayed 1 night in May 2025

2/10 Terrible

Ashley

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

I don't recommend this place

I booked this hotel because i thought it was going to be 5 star hotel like its rated but it was sadly not. Its a active retirement home and there was bugs everywhere. Staff was pretty nice though. Beds are hard too!
Bug int the shower
Stayed 1 night in Apr 2025

8/10 Good

samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is in the process of transitioning from an assisted living to a hotel. It was definitely a different environment but everyone was friendly in the room was much larger than we expected. After several days long car ride my children were happy to have all the room to run around and play games.
Stayed 1 night in Apr 2025

10/10 Excellent

Jim

Stayed 1 night in Apr 2025

10/10 Excellent

EVELYN J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A favorite

A lovely newer hotel, Enchanted is clean and beautiful. The staff were very friendly and helpful. Best place we have ever stayed in Roswell NM
Stayed 1 night in Apr 2025

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Enchanted Suites was a great value and very comfortable. I highly recommend.
Stayed 1 night in Mar 2025

10/10 Excellent

Kailish

Liked: Cleanliness, staff & service, property conditions & facilities
It's super quite and private. Staff was attentive and kind. Facility was clean and organized. Trully, looking forward to staying again.
Stayed 2 nights in Mar 2025

8/10 Good

Alonso

Traveled with partner
Liked: Amenities
Very comfortable beds and big room
Stayed 1 night in Mar 2025

10/10 Excellent

Val

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and kind through the whole stay. The rooms were very clean and comfortable. If something was missing or we needed something for the room, the staff was quick to replace or give to us. The game room was very fun and allowed us to enjoy the hotel more without having to leave. The hotel felt very safe and clean and neighbors were very respectful. Definitely would stay again.
Stayed 1 night in Mar 2025