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AWA Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for AWA Hotel

Premium bedding, down comforters, in-room safe, individually decorated
Exterior
Rainfall showerhead, free toiletries, hair dryer, towels
Grand Triple Room | Premium bedding, down comforters, in-room safe, individually decorated
Rainfall showerhead, free toiletries, hair dryer, towels

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast available
  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
2 Kawaha Point Rd, Rotorua, Bay of Plenty, 3015
  • Skyline Rotorua
    7 min walk
  • Rainbow Springs Kiwi Wildlife Park
    9 min walk
  • Mitai Maori Village
    9 min walk
  • Rotorua (ROT-Rotorua Regional)
    19 min drive

Room options

View all photos for Superior Double Room

Premium bedding, down comforters, in-room safe, individually decorated

Superior Double Room

  • 301 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Double Room

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Twin Room

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Triple Room

Premium bedding, down comforters, in-room safe, individually decorated

Superior Triple Room

  • 398 sq ft
  • Sleeps 7
  • 3 Double Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Triple Room

  • 355 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Double Bed

View all photos for Triple Room

Premium bedding, down comforters, in-room safe, individually decorated

Triple Room

  • 301 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Large Twin Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Twin Room

  • 301 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Triple Room

Premium bedding, down comforters, in-room safe, individually decorated

Luxury Triple Room

  • 355 sq ft
  • Sleeps 7
  • 3 Double Beds and 1 Large Twin Sofa Bed

View all photos for Twin Room

Premium bedding, down comforters, in-room safe, individually decorated

Twin Room

  • 237 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Bed

View all photos for Grand Triple Room

Grand Triple Room | Premium bedding, down comforters, in-room safe, individually decorated

Grand Triple Room

  • 334 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Twin Room (1 Double Bed + 1 Single Bed)

Premium bedding, down comforters, in-room safe, individually decorated

Twin Room (1 Double Bed + 1 Single Bed)

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Grand Triple (3 Double Beds)

Premium bedding, down comforters, in-room safe, individually decorated

Grand Triple (3 Double Beds)

  • Sleeps 6
  • 3 Double Beds

View all photos for Triple Room (1 Double Bed + 2 Single Beds)

Premium bedding, down comforters, in-room safe, individually decorated

Triple Room (1 Double Bed + 2 Single Beds)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Luxury Triple (3 Double Beds + 1 Sofa/Sofa Bed + Accessible Capacity)

Premium bedding, down comforters, in-room safe, individually decorated

Luxury Triple (3 Double Beds + 1 Sofa/Sofa Bed + Accessible Capacity)

  • Sleeps 7
  • 3 Double Beds and 1 Twin Sofa Bed

View all photos for Deluxe Triple Room (2 Double Beds + 1 Single Bed)

Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Triple Room (2 Double Beds + 1 Single Bed)

  • Sleeps 5
  • 1 Twin Bed and 2 Double Beds

View all photos for Superior Triple Room （3 Double Beds + 1 Sofa/Bed）

Premium bedding, down comforters, in-room safe, individually decorated

Superior Triple Room （3 Double Beds + 1 Sofa/Bed）

  • Sleeps 7
  • 3 Double Beds and 1 Twin Sofa Bed

View all photos for Deluxe Twin (2 Double Beds)

Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Twin (2 Double Beds)

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room (1 Double Bed And 1 Double Sofa/Bed)

Premium bedding, down comforters, in-room safe, individually decorated

Superior Double Room (1 Double Bed And 1 Double Sofa/Bed)

  • Sleeps 4
  • 1 Queen Sofa Bed and 1 Double Bed

View all photos for Deluxe Double (1 Double Bed)

Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Double (1 Double Bed)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Skyline View (2 Double Beds)

Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Twin Skyline View (2 Double Beds)

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Rydges Rotorua

Pool
Hot Tub
Parking included
Free WiFi
4.3 out of 5, Excellent, (1180)
The price is $174
per night
$200 total
includes taxes & fees
Dec 14 - Dec 15
Rydges Rotorua

About this property

AWA Hotel

4-star Rotorua hotel, connected to a shopping center in Fairy Springs
A restaurant, a bar/lounge, and a coffee shop/cafe are available at this hotel. Self parking is free. Additionally, laundry facilities, a garden, and a banquet hall are onsite. Housekeeping is available once per stay.
AWA Hotel offers 78 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. 43-inch LED televisions come with premium digital channels, first-run movies, and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided once per stay.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This hot springs hotel also offers a garden, laundry facilities, and an elevator. Onsite self parking is complimentary.

AWA Hotel has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:00 AM.
AWA Hotel has a restaurant on site.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:00 AM for a fee: NZD 23 for adults and NZD 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle storage
  • Designer stores

Family friendly

  • Children's toys
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Housekeeping (once per stay)

Outdoors

  • Garden
  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator
  • Fixed shower seat
  • Grab bar in shower
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Sign language-capable staff
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • First-run movies
  • Pay movies
  • Streaming services

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in fee: NZD 20 for check-in between midnight and 7:00 AM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 2:00 AM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [Via a different door using key being placed in a lock box with code to be obtained in advance before 10:00 pm]
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 50.0 per day
Cribs (infant beds) are available for NZD 50.0 per day

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately NZD 23 for adults and NZD 20 for children
  • Late check-in fee: NZD 20 for check-in between midnight and 7:00 AM
  • Crib (infant bed) fee: NZD 50.0 per day
  • Rollaway bed fee: NZD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

AWA Hotel Hotel
AWA Hotel Rotorua
AWA Hotel Hotel Rotorua

AWA Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 74 out of 172 reviews" "
Rating 8 - Good. 50 out of 172 reviews" "
Rating 6 - Okay. 23 out of 172 reviews" "
Rating 4 - Poor. 15 out of 172 reviews" "
Rating 2 - Terrible. 10 out of 172 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, helpful staff with clean rooms. Staff let us borrow umbrellas to use on the tree canopy walk when it was raining at no charge
Stayed 2 nights in Aug 2024

10/10 Excellent

Frankie

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Amenities
My second time staying here and won’t be my last! Very comfortable beds, bedding and towels are clean. Really nice environment I feel comfortable here.
Stayed 1 night in Aug 2024

8/10 Good

Sunny

Stayed 1 night in Apr 2024

2/10 Terrible

null

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Budget- poorly run “hotel”
When we arrived the front desk were unable to find our booking, after 30 minutes waiting they gave us a room. The room sleeps 4 (as booked), there was only one chair, one stool, 2 cups, 2 glasses 2 bathtowels, one hand towel, hand soap only, no hygiene kit at all(shower caps, moisturisure, etc..), The beds are very uncomfortable. The mattresses are very soft and uneven. We paid for breakfast. The breakfast was terrible: no hot water, no coffee or tea prepared. The staff expect the guest to fill the kettle and turn it on themselves and the milk was sour. Also there were no alternative milk options such as oat or soy. The food was got cold very quickly as the plate warmers were not on. The dining area was freezing cold as the heating was not on. The breakfast option was very limited and there was no cereal for the children. When we tried to talk to reception about it, after not being interested in finding a solution just ignored us and picked up the phone to talk to someone else.
Stayed 2 nights in Jul 2024

4/10 Poor

Linda

Traveled with family and small children, Traveled with family
Disliked: Staff & service, property conditions & facilities
When we entered the door staff were screaming at each other and stressed. screaming at customers. No customer service. People were waiting for an hour in line to get access to their rooms. The worst experience I have ever had. Laundry was piled up round the corridors of the hotel, beds in the hallway. The place looked untidy and unprofessional. Cleaning staff were working hard but other staff not showing them respect. I will avoid this hotel in the future. Not enough safe car parking.
Stayed 1 night in Jun 2024

10/10 Excellent

Anthea

Stayed 2 nights in Mar 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good one night stay
Good hotel for one night, mattress not very comfortable though. Overall good hotel.
Stayed 1 night in Jun 2024

10/10 Excellent

Arent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was modern, clean, and very comfortable with plush bedding and excellent amenities. The hotel's location is perfect—close to Rotorua's top attractions yet peaceful. The ample parking was also convenient. Overall, my experience at AWA Hotel was outstanding. The combination of comfort, location, and excellent service makes it a top choice in Rotorua.
Stayed 1 night in Jun 2024

8/10 Good

Navjot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
I like the family feel.it was very clean nice an warm easy access to your rooms complimentary items at main reception. Games for kids a dairy next door.very happy with our stay there thanke
Stayed 2 nights in Jun 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Good amenities for what i needed bed and shower. A rugby league team was also staying there so very noisy
Stayed 1 night in May 2024

4/10 Poor

Tiana

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in May 2024

8/10 Good

Laarni

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Apr 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

Suzy

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely place to stay. Staff were friendly and welcoming. The room was nice and clean, and nice and fresh. However the bedding was too small for the bed so it wasn’t big enough to share with 2 in the bed. Also the beds were hard and the pillows to soft. Other than that was a lovely stay.
Stayed 1 night in May 2024

10/10 Excellent

Ani

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely workers and very nice room

2/10 Terrible

Bronwyn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner is not nicer person
Stayed 2 nights in Apr 2024

4/10 Poor

Mariette

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities
The room was tidy upon entering and looked inviting, but during our stay little things popped up, beds are hard as rocks to sleep on, very uncomfy, cobwebs in the bathroom fan extractor blowing around, no side tables with lamps so you have to use the main light for lighting, horrible at night when you want to try relax, the bathroom sink had mold around it aswell. In the two days staying there atleast 6 new staff were at the front reception, some are young and misinformed about the policies especially the bond policy it does not get released back to you upon checkout (one staff member said it did) it takes 10 business days apparently (another staff member said) little to no parking at night time made us feel uneasy at night not having our car outside the hotel under the cameras, its first in first serve with the parking. The hotel has certain guests with gang affiliation who stay there so be prepared for that with yelling and screaming, especially on their drug cumdowns. The owner likes to yell alot and talk very fast aswell, doesnt seem to actually listen to customers, would rate this place a 2/10 to stay. Never again.
Stayed 2 nights in Apr 2024

4/10 Poor

Angela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Tina

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were amazing and made up for alot of the issues. The rooms seem new and modern..But there is no furniture only beds, 1 x bedside table, small benchtop with kettle. Tiny fridge that cant fit anything it. No where to put your luggage. Very odd,cOne arm chair. It was advertised as sound proofed!! Only theres no carpet and you can hear everything above..walking, stomping, door slamming alllll night. Outside our room was a sensor light which kept going off and lighting up half our room. Mattresses are incredibly cheap. But again we loved the staff day and night. You get what you pay for and it was very well priced...i would stay again but not on the bottom floor.
Stayed 1 night in Apr 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money, and good location.
Stayed 3 nights in Apr 2024

6/10 Okay

Elizabeth

Got a great deal price was very reasonable for a solo person. Pros - reasonable room and decent shower including products Space was good for what it was Cons - location, bed I felt was uncomfortable, could hear everyone talking (even in the drain via the shower), pillows smelt like they need a change (musty and drool or something)
Stayed 1 night in Apr 2024

6/10 Okay

William

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Day staff are outstanding. Morning staff barely speaks English. Go elsewhere for breakfast! Manager not nice!
Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room is perfect for my family, its clean and comfortable. the location is perfect for a holiday destination.
Stayed 2 nights in Apr 2024

10/10 Excellent

Frances

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and worth it for the money.
Stayed 1 night in Apr 2024