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Ambassador Thermal Motel

3.5 star property

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Photo gallery for Ambassador Thermal Motel

Indoor pool, 2 outdoor pools
Terrace/patio
Front of property
Blackout drapes, soundproofing, iron/ironing board, free WiFi
Economy Apartment, 2 Bedrooms | Private kitchen | Fridge, microwave, stovetop, electric kettle

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Laundry
  • Kitchen
  • Parking included
  • Free WiFi

Explore the area

Map
Cnr Whakaue & Hinemaru Streets, Rotorua, 3040
  • Government Gardens
    ‪2 min walk‬
  • Rotorua i-SITE Visitor Centre
    ‪5 min walk‬
  • Eat Street
    ‪5 min walk‬
  • Rotorua (ROT-Rotorua Regional)
    ‪13 min drive‬

Room options

Basic Apartment, 1 Bedroom

  • 710 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Basic Apartment, 2 Bedrooms

  • 1033 sq ft
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

Basic Studio, Multiple Beds

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Standard Apartment, 2 Bedrooms

  • 1033 sq ft
  • Sleeps 7
  • 2 Double Beds and 3 Twin Beds

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom | Blackout drapes, soundproofing, iron/ironing board, free WiFi

Standard Apartment, 1 Bedroom

  • 710 sq ft
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

Economy Apartment, 1 Bedroom

  • 710 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Basic Studio, 1 Double Bed

  • 377 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Apartment, 2 Bedrooms

Economy Apartment, 2 Bedrooms | Blackout drapes, soundproofing, iron/ironing board, free WiFi

Economy Apartment, 2 Bedrooms

  • 1033 sq ft
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

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About this property

Ambassador Thermal Motel

3.5-star Rotorua hotel walkable to Polynesian Spa
Along with 2 outdoor pools, this hotel has an indoor pool and a children's pool. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, free newspapers, and tour/ticket assistance. All rooms are soundproofed and offer free WiFi and fans. Guests will find kitchens with refrigerators, stovetops, and microwaves.
Ambassador Thermal Motel offers 19 accommodations with hair dryers and irons/ironing boards. Accommodations at this 3.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils.

Bathrooms include showers and complimentary toiletries. This Rotorua hotel provides complimentary wireless Internet access. Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ambassador Thermal Motel features 2 outdoor swimming pools, an indoor pool, and a children's pool. Wireless Internet access is complimentary. This Rotorua hotel also offers tour/ticket assistance, complimentary newspapers in the lobby, and laundry facilities. Complimentary self parking is available on site.

Ambassador Thermal Motel has designated areas for smoking.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free self parking on site

Things to do

  • 2 outdoor pools
  • Children's pool
  • Indoor pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture

Accessibility

  • No elevator

More

  • 2 buildings
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop
  • Tea bags/instant coffee

More

  • Fan
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 8:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from March 16 2025 to April 10 2025 (dates subject to change):
  • One of the swimming pools
The following facilities are closed seasonally each year. They will be closed from March 16 to April 10:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: NZD 100 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash

We should mention

This property does not have elevators

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ambassador Thermal
Ambassador Thermal Motel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Rotorua
Ambassador Thermal Hotel Rotorua
Ambassador Thermal Motel Hotel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Motel Hotel Rotorua

Ambassador Thermal Motel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 202 out of 516 reviews
Rating 8 - Good. 225 out of 516 reviews
Rating 6 - Okay. 64 out of 516 reviews
Rating 4 - Poor. 20 out of 516 reviews
Rating 2 - Terrible. 5 out of 516 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Tuan

Liked: Cleanliness, staff & service
Overall good stay, just the motel is a little rundown!
Stayed 2 nights in Nov 2024

6/10 Okay

Kevin

Traveled with family
Stayed 1 night in Oct 2024

10/10 Excellent

Ebony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean accomodation, close to resturants
Stayed 1 night in Oct 2024

4/10 Poor

Belinda

Stayed 1 night in Oct 2024

6/10 Okay

mary

Traveled with group
Liked: Staff & service
It was ok for one night but wouldnt book again
The room and beds had stains, the whole place really needs an update, fresh paint, some actual decor. Staff was super nice, very friendly and helpful. Something was off overall but couldn't figure out what
Stayed 1 night in Oct 2024

6/10 Okay

Errol, Mangere Bridge

Stayed 2 nights in Sep 2024

8/10 Good

Claire

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Property was clean but very tired and in need of a refresh (pealing paint, marks, excessively soft worn beds). Nothing to directly complain about or need immediate fixing, just a general feel that I expected better, and that only essential maintenance had been done since covid. (But this was a similar quality standard in many of the other N.I. motels we stayed in during the trip). Kids liked the pools, and a convenient location, walkable to waterfront and dining.
Stayed 3 nights in Oct 2024

4/10 Poor

Liv

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in desperate need for maintenance and repair, I strongly suggested that the room we were in be put aside and fixed before use again. We arrived to a bathroom that was missing a cabinet door, a shower drain that didn't drain and a wet floor from the shower leaking, not to mention the ceiling was covered in mould and the paint is all flaking away. The windows are the only ventilation and it takes all strength to open them due to their position. The floor lino is all pealing away and the room hadn't been vacuumed behind the beds they were covered in thick dust. The bedroom light was strobing in one room and not able to be used. All of these were mentioned to the staff who in my opinion did nothing to warn us or really rectify the issue basically saying we could leave with full refund or stay, I was travelling with my father and my 3 children under 8 in the school holidays, this was not fair options. Wouldn't stay again
Stayed 2 nights in Oct 2024

6/10 Okay

Natasha

Liked: Cleanliness, staff & service, room comfort
No oven was on!!
It was lovely here, felt like a short stay for us. The ovens did not work in every rooms us and family members had and when they did come to turn my one on I could smell something burning an it was because they left the top stove on. Any of my kids could have touched that stove and to make it worst I could not see any smoke alarms, everyone needs these for emergency.
Stayed 2 nights in Sep 2024

8/10 Good

Jun

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location
Stayed 2 nights in Sep 2024

4/10 Poor

Ngarua

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Parthiv

Traveled with group, Business traveler
Good place and Price worthy
Stayed 1 night in Sep 2024

10/10 Excellent

Cynthia

Stayed 1 night in Sep 2024

8/10 Good

Deepak

Liked: Cleanliness, staff & service, amenities
Although it was the basic studio, it was very large and had everything i needed. Only negative was that the room looked a little run down and probably just needs a lick of paint to sort out.
Stayed 3 nights in Sep 2024

6/10 Okay

Ross

Traveled with family
Disliked: Amenities, property conditions & facilities
Front reception pleasant Arrived winter day inyo a warm Unit .very nice .unfortunately Stayed extremely hot all night Due to thermal pipes under floorvof unit .
Stayed 1 night in Aug 2024

8/10 Good

Amber, Auckland

Traveled with family and small children
Liked: Cleanliness, staff & service
The best part of this property is the location. We were lucky to have a unit on the lake side so had a beautiful view. The property is very tired, but was really warm and was pretty well equipped with aircon (needed to cool it down as thermal heating a bit much), decent TV, good linen and adequate kitchen equipment. Staff were pretty helpful. One thing I didn’t notice till the day we arrived is that checkin ends at 8, we didn’t make it in time but they were still able to accommodate us. Parking is first come first served (and very narrow) but we were always able to park even on holiday weekend. There is no lift or ramp so accessibility may be an issue for second or third floor rooms.
Stayed 3 nights in Jun 2024

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good location
Stayed 2 nights in Jul 2024

4/10 Poor

Greg

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
No hot water
Stayed 3 nights in Apr 2024

6/10 Okay

Tanya

Disliked: Property conditions & facilities
Old motel complex, for the price the room was okay however the outside facilities could do with extra cleaning and maintenance. Thermal pool room was quite rundown
Stayed 2 nights in Mar 2024

10/10 Excellent

Kate

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accomodation. Very central location and fabulous views of lake Rotorua! The spa pool was fabulous. The staff were extremely welcoming and helpful. The accommodation was so clean and spacious. Would highly recommend
Stayed 2 nights in Mar 2024

10/10 Excellent

Sharon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Seclusion
Enjoyed our stay, unit was clean and appeared to be updated throughout. Didn't get time to use the pools or spa even though looking at the spa was a temptation. I liked that even though we were close to shops, restaurants and event centre the motel was in a quieter area without traffic noises.
Stayed 2 nights in Feb 2024

6/10 Okay

Glynn

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good location, dark rooms , poor lights, kitchen good
Stayed 1 night in Feb 2024

6/10 Okay

Karine

Stayed 3 nights in Feb 2024

6/10 Okay

Elizabeth

Traveled with partner
Smelly, the sulphur pool and a unusual smell in the room
Stayed 1 night in Feb 2024

6/10 Okay

Kaylene

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Firstly the associate who checked us in was courteous and professional. He was able to arrange for an early check in which we really appreciated. However we could not over look the dirty room,outdoor areas and the pools. As we had chosen this hotel to experience the thermal pool, we just couldn't use it as it was not clean. I would like to caution other guests that the photos are not accurate and if you want to experience thermal pools you may want to consider going elsewhere. In closing the motel is in a great location and easy walking distance to restaurants and attractions in Rotorua.
Stayed 1 night in Feb 2024