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Ann’s Volcanic Motel

2.5 star property

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December 2024
January 2025

Photo gallery for Ann’s Volcanic Motel

Suite, 1 Bedroom, Accessible | Terrace/patio
Flat-screen TV
Suite, 1 Bedroom, Accessible | Living area | Flat-screen TV
Blackout drapes, soundproofing, cribs/infant beds, free WiFi
Family Suite, 2 Bedrooms, Jetted Tub | In-room dining

Reviews

7.6 out of 10

Good

Popular amenities

  • Hot Tub
  • Spa
  • Room service
  • Breakfast available
  • Housekeeping
  • Air conditioning

Explore the area

Map
107 Malfroy Road, Rotorua, 3010
  • Rotorua Central Mall
    12 min walk
  • Kuirau Park
    17 min walk
  • Rotorua Night Market
    2 min drive
  • Rotorua (ROT-Rotorua Regional)
    13 min drive

Room options

View all photos for Suite, 1 Bedroom, Accessible

Suite, 1 Bedroom, Accessible | Blackout drapes, soundproofing, cribs/infant beds, free WiFi

Suite, 1 Bedroom, Accessible

  • 645 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

View all photos for Deluxe Suite, 1 Bedroom, Jetted Tub

Deluxe Suite, 1 Bedroom, Jetted Tub | In-room dining

Deluxe Suite, 1 Bedroom, Jetted Tub

  • 646 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Executive Studio, Kitchenette

Blackout drapes, soundproofing, cribs/infant beds, free WiFi

Executive Studio, Kitchenette

  • 355 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Classic Studio, Patio

Blackout drapes, soundproofing, cribs/infant beds, free WiFi

Classic Studio, Patio

  • 355 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Suite, 2 Bedrooms

Blackout drapes, soundproofing, cribs/infant beds, free WiFi

Deluxe Suite, 2 Bedrooms

  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Family Suite, 2 Bedrooms, Jetted Tub

Family Suite, 2 Bedrooms, Jetted Tub | In-room dining

Family Suite, 2 Bedrooms, Jetted Tub

  • 968 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

View all photos for Standard Room, 2 Bedrooms, Accessible

Standard Room, 2 Bedrooms, Accessible | Blackout drapes, soundproofing, cribs/infant beds, free WiFi

Standard Room, 2 Bedrooms, Accessible

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

Similar properties

Exterior

Marsden Stay Rotorua

Parking included
Free WiFi
Housekeeping
3.6 out of 5, Good, (40)
The price is $83
per night
$96 total
includes taxes & fees
Dec 16 - Dec 17
Marsden Stay Rotorua

About this property

Ann’s Volcanic Motel

Rotorua motel connected to a shopping center in Victoria
A spa tub, spa services, and tour/ticket assistance are available at this smoke-free motel. Free WiFi in public areas and free self parking are also provided. Additionally, a garden, barbecue grills, and a picnic area are onsite.
Ann’s Volcanic Motel offers 12 accommodations with coffee/tea makers and hair dryers. Rooms open to furnished patios. Flat-screen televisions come with digital channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the motel include a spa tub.
Guests can pamper themselves by indulging in the onsite spa services.
Ann’s Volcanic Motel features a spa tub, spa services, and a terrace. Public areas are equipped with complimentary wireless Internet access. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. This Rotorua motel also offers barbecue grills, tour/ticket assistance, and a garden. Onsite self parking is complimentary.

Ann’s Volcanic Motel is a smoke-free property.

Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Breakfast available for a fee: NZD 10 per person

Things to do

  • Spa tub

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Spa

  • Spa services

Accessibility

  • No elevator

More

  • 1 floor
  • Built in 1997
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 7 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 7:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are available for NZD 10.0 per night

Property payment types

Important information

Optional extras

  • Breakfast fee: approximately NZD 10 per person
  • Airport shuttle fee: NZD 20 per person (roundtrip)
  • Crib (infant bed) fee: NZD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ann’s Volcanic Motel
Ann’s Volcanic Motel Rotorua
Ann’s Volcanic Rotorua
Ann’s Volcanic Motel Motel
Ann’s Volcanic Motel Rotorua
Ann’s Volcanic Motel Motel Rotorua

Ann’s Volcanic Motel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 58 out of 163 reviews" "
Rating 8 - Good. 45 out of 163 reviews" "
Rating 6 - Okay. 28 out of 163 reviews" "
Rating 4 - Poor. 19 out of 163 reviews" "
Rating 2 - Terrible. 13 out of 163 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Amanda, New Plymouth

Liked: Cleanliness, staff & service, room comfort
Comfortable Stay
Location was great, rooms were in need of some updated decor but still comfortable enough. Enjoyed having our own spa. Beds were comfortable. Great service from front of house staff. Felt it was a bit overpriced for the quality of the room but I guess the bonus of your own personal spa makes up for it.
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Not as expected
Dirty sink, dirty lightshades, stains on carpet, stains on bedding. Beds feel about 10years too old and need replacing. Old sticky plaster out by the spa bath. Outside table looks like it's been picked up at a roadside collection. Caused a bit of smoke whilst cooking and smoke alarms don't work. Door handle feels like it's going to fall off. Nit the worst but wouldn't go back.
Stayed 2 nights in Jul 2018

2/10 Terrible

Michele, Auckland

Disliked: Cleanliness, property conditions & facilities, room comfort
Old and Shabby
I arrived late (it was dark), and before I even drove in, I thought it looked very old and tired. If the company hadn't prepaid, I would have gone elsewhere. The room was very old and mismatched. 2 x Bar stools, 1 red plastic and 1 with animal print covering (and a hole in it). Only 1 x stained coffee cup in the room and 4 different glasses, no matching plates, no matching cutlery. The words that came to mind were very tacky and old. The TV was so small, I couldn't watch it without my reading glasses on. The bathroom had mouldy windowsills, rusty shower pipes and not very pleasant at all. Although I had the heat pump on 30 degrees, I couldn't feel any heat coming out of it (it's so old it probably needs replacing). The curtains were faded and needed some TLC. All in all, not a very pleasant room.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a family. Nice little courtyard. Kids loved the spa pool. Very quiet at night.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing,clean&convenient
Stayed 1 night in May 2018

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manage to handle my late arrival with style

8/10 Good

Alison

Liked: Cleanliness
Stayed 2 nights in Feb 2018

4/10 Poor

Bruce , Sydney Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dump!!!!!!!
The place was a dump. No service at all. Stayed 2 nights and fought fly's and bugs the whole time. Bed was very bad. No utensils or bowls. No I'd never stay there again
Stayed 2 nights in Mar 2018

8/10 Good

yvette, hikurangi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice private motel
Nicely tucked away from the busy main road. Staff very friendly not nosey parkers at all. Excellent private courtyard with relaxing spa.
Stayed 1 night in Mar 2018

6/10 Okay

Rups, London

Liked: Cleanliness, staff & service
Good location. Needs updating as felt a bit old and tired.
Stayed 2 nights in Feb 2018

6/10 Okay

Theresa, Australia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stay was good although court yard had weeds growing out of paths.no provisions for outdoor smoking which meant no ash trays or covered areas to stand out of rain
Stayed 2 nights in Feb 2018

4/10 Poor

Chris, Wellington

Liked: Staff & service
Disliked: Property conditions & facilities
Facility is tired, but staff were helpful
My stay was disappointing overall. The facility is looking pretty tired and the room was basic, though it was clean and tidy and the bed was reasonably comfortable. Internet was down while I was there (though I understand this was Vodafone's fault not the motel's) and the washing machine doesn't wash or rinse properly. The staff, however, were excellent - they gave me a discount and let me leave two days early with a refund despite a fully prepaid booking. They also posted some shorts to me that I left behind, which I very much appreciated.
Stayed 5 nights in Jan 2018

10/10 Excellent

Walter, Auckland, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosey little Motel with everything you need.
Spent one night here and everything was just what we expected: Cosey, quiet and a nice atmosphere. One thing to note: if you get a room with a spa, it needs filling up (which we didn’t expect) so plan ahead and fill it up an hour before you want to use it.
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
run down motel considering the proce at 170 a night....
Stayed 3 nights in Jan 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

2/10 Terrible

BJ, NZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice if your a prostitute
The "executive suite" did not live up to its billing, I think the photo of the room was taken many many years and possibly a owner or two ago. My suggestion to the owner is ...sell...sell..sell. This way new clients will actually get a fair deal and a liveable place to stay. The shower pole was coming off the wall and the drain was blocked...I had a quick look but the amount of other peoples hair in the drain scared me off a repair job. I don't think the people next door ( a lady of the night gauging by the foot traffic throughout the night) would have appreciated the water flowing from the wall by the shower coming through into their bathroom. A quick spray around with air freshener before the punters turn up only lasts about a half an hour before the stench of mould and cigarette smoke returns. It was pleasing to see that the used toilet paper that was wrapped around the toilet brush was not encrusted with the previous punters excrement...tho I didn't get too close to actually confirm this.
Stayed 1 night in Jan 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not happy
Was a mix up with room so the kids shared a single and we were compensated for that which is fine. Room slept 3 but only have 2 of everything- towels cups plates etc. Mold in bathroom and generally unclean in bathroom. Pretty disappointing Was a cheap room so expect basic but this was just yuck.
Stayed 1 night in Dec 2017

2/10 Terrible

Ahsan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was the worst experience of my life
It was worst experience of my life in a hotel
Stayed 2 nights in Dec 2017

8/10 Good

Nicola, Taranaki

Liked: Cleanliness, staff & service
Excellent stay
We had an excellent 2 night stay - we were not due to arrive until late in the evening and the manager had phoned us to let us know that reception would be closed, but they would leave the key under the door of our unit. Excellent service. Upon arrival we didn't have enough towels, and the single bed base was broken, but they fixed this the next morning and delivered more towels. Overall a great location near Rotorua High School (where we had a graduation function) and Room 1 & 1A was perfect for our family of 5. Particularly enjoyed the private outdoor courtyard out the back.
Stayed 2 nights in Dec 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They rang me the day before and asked me to cancel
They rang me the day before I was due to stay and asked me to cancel as they had not received my booking. I was offered no help to find another room elsewhere and Rotorua was very busy that weekend. I found the staff quite rude and very unhelpful.
Stayed 1 night in Dec 2017

10/10 Excellent

Pratyaksh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Swapnil Bhate, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic place for family
very nice location, close to city and gondola, owner of the property Ms Katrina gifted me bottle of wine for my birthday and their manager Winnie was very helpful throughput our stay. will visit again
Stayed 3 nights in Oct 2017

10/10 Excellent

tee, auckland

Liked: Staff & service, property conditions & facilities, room comfort
Spa with every room was a nice touch
My partner and I enjoyed our stay, we booked for 4 nights. We chose this room because of the private spa and how cheap it was. Eventhough there were a lot of bad reviews we settled for the spa and hoped for the best. The staff was very helpful, gave us a tour of the room first, explained everything and what Rotorua had to offer (activities) and made sure we felt comfortable. The spa was nice you fill it up like a bath tub and can adjust the temperature and if you want bubbles or not. The master bedroom is actually in the sitting room and the TV was closer to the back door, so not in reach for the wifi which sucked because we weren't able to use our chromecast. Plus the TV was on a really low table, higher table would have been nice to lie down to. Curtains were really dusty and dirty also shower had a little bit of mound on edges. Really tiny fridge so had to buy food daily and backyard could've been more better maintained with all the grass growing in different cracks of the concrete. All beds had electric blankets so that was a nice touch after being in the spa. 2min drive from everything, it was litterly in the middle of everything. You get your own private parking infront of the room and the area is very quiet. Out of 10 I'd give it an 8.5 we did very much enjoy our stay overall.
Stayed 4 nights in Sep 2017

6/10 Okay

louise , Melbourne Australia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Dated and uncomfortable bed
Unfortunately the property is very dated and the bed exceptionally uncomfortable. That being said, very clean and tidy with extremely helpful staff. If you're looking for a cheap place to stay its fine, little bit out of the way if you don't have a car.
Stayed 3 nights in May 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the same!
Stayed at Ann's about 8 years or so ago and loved it, was disappointed by new management not the same place, painting the walls does not make it new. Fittings need up dating and some furniture broken, miss mash if kitchen utensils. Service could be brushed up, no one at reception on checking out, dropped key in box. Would take a lot to get me back.
Stayed 2 nights in May 2017