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Black Swan Lakeside Boutique Hotel

5.0 star property

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Photo gallery for Black Swan Lakeside Boutique Hotel

Property grounds
Lake
Terrace/patio
View from room
Front of property - evening/night

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Pool
  • Room service
  • Parking included
  • Housekeeping

Explore the area

Map
171 Kawaha Point Road, Kawaha Point, Rotorua, 3010
  • Rainbow Springs Kiwi Wildlife Park
    ‪3 min drive‬
  • Skyline Rotorua
    ‪3 min drive‬
  • Mitai Maori Village
    ‪4 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪21 min drive‬

Room options

View all photos for Swan King

Swan King | Egyptian cotton sheets, premium bedding, down comforters

Swan King

  • Sleeps 2
  • 1 King Bed

View all photos for Lake Front

Lake Front | Egyptian cotton sheets, premium bedding, down comforters

Lake Front

  • 344 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Swan Family

Swan Family | Egyptian cotton sheets, premium bedding, down comforters

Swan Family

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Lakefront Suites

Egyptian cotton sheets, premium bedding, down comforters

Lakefront Suites

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Swan Family Suite

Egyptian cotton sheets, premium bedding, down comforters

Swan Family Suite

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Swan King Room

Egyptian cotton sheets, premium bedding, down comforters

Swan King Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Similar properties

Exterior

Hana Lodge

  • Pool
  • Hot Tub
  • Breakfast included
  • Parking included
4.8 out of 5, Exceptional, (25)
The price is $638
per night
$733 total
includes taxes & fees
Feb 19 - Feb 20
Hana Lodge

About this property

Black Swan Lakeside Boutique Hotel

5-star lodge in Kawaha Point
At Black Swan Lakeside Boutique Hotel, hit the nearby beach, relax by an outdoor pool, or spend the day at a marina.
Black Swan Lakeside Boutique Hotel offers 9 accommodations with fireplaces and DVD players. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch LCD televisions come with digital channels. Espresso makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Black Swan Lakeside Boutique Hotel features 2 hot tubs and an outdoor pool. Dining options at the lodge include a restaurant and a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Event facilities measuring 215 square feet (20 square meters) include conference space. This Colonial lodge also offers a library, a terrace, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site, along with a car charging station.

Black Swan Lakeside Boutique Hotel has designated areas for smoking.

A complimentary cooked-to-order breakfast is served each morning between 8:00 AM and 10 AM.
Black Swan - Overlooking the ocean, this fine-dining restaurant serves breakfast and dinner. Reservations are required.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 10:00 AM
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Black Swan

Things to do

  • 2 spa tubs
  • Bicycle storage
  • Books
  • Helicopter/airplane tours
  • Library
  • Outdoor pool

Family friendly

  • DVD player
  • Fenced pool
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 215 square feet of conference space

Outdoors

  • Garden
  • Marina
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • High-pile carpet in room
  • Low-height counter and sink
  • No elevator
  • Raised toilet seat
  • Thin carpet in public areas
  • Wheelchair accessibility

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Colonial architecture
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Electric bike charging
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • No plastic drinking straws
  • Reusable cups
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Meal delivery service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Fireplace
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges NZD 2.5 for credit card payments
The front desk is open daily from 7:00 AM - 8:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 80.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: NZD 100 per vehicle (one-way)
  • Rollaway bed fee: NZD 80.0 per night
  • Credit card charges are subject to a surcharge of NZD 2.5

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards, and outdoor lighting

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Black Swan Boutique
Black Swan Lakeside Boutique
Black Swan Lakeside Boutique Rotorua
Black Swan Lakeside Lodge Boutique Hotel
Black Swan Lakeside Lodge Boutique Hotel Rotorua
Black Swan Lakeside Boutique Hotel Rotorua
Black Swan Lakeside Boutique Hotel
Black Swan Lakeside Rotorua
Black Swan Lakeside Boutique Hotel Lodge
Black Swan Lakeside Boutique Hotel Rotorua
Black Swan Lakeside Boutique Hotel Lodge Rotorua

Black Swan Lakeside Boutique Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 77 out of 90 reviews
Rating 8 - Good. 8 out of 90 reviews
Rating 6 - Okay. 5 out of 90 reviews
Rating 4 - Poor. 0 out of 90 reviews
Rating 2 - Terrible. 0 out of 90 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very pretty, instagram able hotel. It is clean and the staff was very nice. The reason I am not giving it 5 stars is that the rooms do not have a deadbolt, chain, or other way for someone inside the room to lock the room so that a hotel employee with a key cannot enter. This is a dealbreaker for me - I would not have stayed here if I had known. The reason is that years ago in another country a hotel employee entered my room with a key and assaulted me. I honestly thought it was a building code requirement for hotels to have deadbolts. I highly recommend the hotel install them.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property
Stayed 1 night in Sep 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect Stay
Stayed 3 nights in Sep 2024

10/10 Excellent

ZITAI

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay. The hotel manager, Bruce, is a kind and gentle person. I'll choose the hotel next time. Much appreciate!!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Neil

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to chill and rewind. Staff went out of there way to help. Very peaceful and tranquil location
Stayed 1 night in Sep 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly! Bruce took very good care of us. The amenities in the room were very nice!
Stayed 2 nights in Jun 2024

8/10 Good

Johnny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and the breakfast was amazing!
Stayed 1 night in May 2024

6/10 Okay

Jeff, Calgary

Traveled with partner
Liked: Cleanliness, staff & service
Pleasant room. Don’t recommend dining in the restaurant.
Stayed 3 nights in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing. Very helpful and went above and beyond. Property could use a little TLC - definitely a bit of faded elegance. Room 2 is the one to have! Breakfast daily was delicious.
Stayed 5 nights in Apr 2024

6/10 Okay

Edwin

Traveled with family and small children
Liked: Staff & service
Overpriced property. Older/not well maintained rooms. Our rooms have odor and bathroom has mildew odor. Was not comfortable stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again
It was spectacular. The staff was very helpful. The hotel was small and amazing. It was everything we hoped for!
Stayed 3 nights in Apr 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful unique hotel in a magical location
Wonderful staff and service. Views of the lake are incredible. The landscape/grounds are spectacular. Only wish it had been a bit warmer so we could have used the pool.
Stayed 2 nights in Mar 2024

6/10 Okay

Jay

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Did not like
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
The highlight of our stay in Rotorua was the Black Swan. Clean, luxurious, beautiful location. Friendly staff. We sat on the balcony of our room and watched the steam from the geysers across the lake fill the quiet morning air with steam. A magical moment. The gardens are perfect and the setting is very peaceful and serene. A special mention goes to Jason, the day manager. He is friendly and went above and beyond to make our stay perfect.
Stayed 3 nights in Mar 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Black Swan is a beautiful property. We felt very welcomed and at home. We loved our room and all the extra amenities. The breakfast was exceptional! We would definitely stay again and highly recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property feels like a private home when you’re in the garden. We watched the sunset and played around in the garden and felt like we had the whole place to ourselves. It has a guest lounge with games and it feels like you could just hang out there for a week and enjoy yourself. We only had 2 nights but made ourselves right at home thanks to the hospitality of Rowena and her associate. Definitely stay at Black Swan!
Stayed 2 nights in Dec 2023

8/10 Good

Valerie, Newburyport

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well appointed and clean. The gardens and settings were lovely. Food was good, but not excellent. Limited options available for drinks.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Beautiful Black Swan!
The Black Swan is a beautiful small boutique hotel. The grounds are gorgeous and the view of the lake is stunning. Rowena and the staff were extremely accommodating and so thoughtful. They treated us like family instead of guests. We had an early tour in the morning and they had our cooked to order breakfast ready an hour before they normally open to allow us to be picked up on time for our tour. We loved our stay and would definitely stay here again! Thank you Rowena! Cheers!
Stayed 2 nights in Nov 2023

10/10 Excellent

Carmen, Gainesville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A n unforgettable experience. Extraordinary attention to detail.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, modern rooms and friendly and attentive staff. Would highly recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Beautiful room. Food was great. Excellent staff especially Rowena.
Stayed 2 nights in Oct 2023

10/10 Excellent

Wolfgang

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay. Very posh place to relax. Thank you Rowena (Manager) for taking good care of us!
Stayed 1 night in Oct 2023

8/10 Good

Eliezer

Traveled with partner
Liked: Amenities
Modern charming boutique hotel
Stayed 1 night in Sep 2023

10/10 Excellent

Lubo

The service was great!!!
Stayed 3 nights in Sep 2023