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Cleveland Thermal Motel

3.0 star property

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Photo gallery for Cleveland Thermal Motel

Outdoor pool
2 Bedroom Apartment | Private kitchen | Fridge, microwave, stovetop, coffee/tea maker
Pool View 2 Bedroom Apartment | Desk, iron/ironing board, cribs/infant beds, free WiFi
1 Bedroom Family Apartment | Private kitchen | Fridge, microwave, stovetop, coffee/tea maker
Family 2 Bedroom Apartment | Living area | 42-inch flat-screen TV with digital channels, TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Kitchen
  • Air conditioning

Explore the area

Map
113-119 Lake Road, Rotorua, Bay of Plenty, 3010
  • Eat Street
    ‪17 min walk‬
  • Polynesian Spa
    ‪3 min drive‬
  • Skyline Rotorua
    ‪4 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪16 min drive‬

Room options

View all photos for 1 Bedroom Family Apartment

1 Bedroom Family Apartment | Living area | 42-inch flat-screen TV with digital channels, TV

1 Bedroom Family Apartment

  • 420 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family 2 Bedroom Apartment

Family 2 Bedroom Apartment | Living area | 42-inch flat-screen TV with digital channels, TV

Family 2 Bedroom Apartment

  • 592 sq ft
  • Sleeps 8
  • 2 Queen Beds and 4 Twin Beds

View all photos for Accessible Deluxe Studio

Accessible Deluxe Studio | Desk, iron/ironing board, cribs/infant beds, free WiFi

Accessible Deluxe Studio

  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment | Desk, iron/ironing board, cribs/infant beds, free WiFi

1 Bedroom Apartment

  • 420 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Pool View 2 Bedroom Apartment

Pool View 2 Bedroom Apartment | Desk, iron/ironing board, cribs/infant beds, free WiFi

Pool View 2 Bedroom Apartment

  • 538 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Budget Studio

Budget Studio | Desk, iron/ironing board, cribs/infant beds, free WiFi

Budget Studio

  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | Living area | 42-inch flat-screen TV with digital channels, TV

2 Bedroom Apartment

  • 538 sq ft
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for 3 Bedroom Cottage

3 Bedroom Cottage | Private kitchen | Fridge, microwave, stovetop, coffee/tea maker

3 Bedroom Cottage

  • 969 sq ft
  • Sleeps 7
  • 2 Queen Beds, 1 Twin Bunk Bed and 1 Double Bed

View all photos for Deluxe Studio

Deluxe Studio | Desk, iron/ironing board, cribs/infant beds, free WiFi

Deluxe Studio

  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Similar properties

Deluxe Room, 1 King Bed, Valley View | In-room safe, desk, iron/ironing board, free cribs/infant beds

Rydges Rotorua

  • Pool
  • Hot Tub
  • Parking included
  • Free WiFi
4.2 out of 5, Very Good, (1004)
The price is $147
per night
$169 total
includes taxes & fees
Apr 24 - Apr 25
Rydges Rotorua

About this property

Cleveland Thermal Motel

3-star motel in Koutu
An outdoor pool, a hot tub, and dry cleaning are available at this smoke-free motel. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, tour/ticket assistance, and a garden are onsite. Housekeeping is available once per stay.
Cleveland Thermal Motel offers 31 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations at this 3-star motel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries.

This Rotorua motel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). 42-inch flat-screen televisions come with digital channels. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided once per stay.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

There are 2 hot springs open between 7:00 AM and 9:00 PM.
In addition to hot springs, Cleveland Thermal Motel features an outdoor pool and a hot tub. Wireless Internet access is complimentary. This hot springs motel also offers a terrace, barbecue grills, and tour/ticket assistance. Onsite self parking is complimentary.

Cleveland Thermal Motel is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.

Languages

English, Filipino, Hindi, Indonesian, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: NZD 19.50 for adults and NZD 19.50 for children

Things to do

  • 2 hot springs
  • Hot tub
  • Outdoor pool
  • Playground

Family friendly

  • Crib (surcharge)
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Trampoline

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Spa

  • 2 hot springs
  • Hot springs open from 7:00 AM - 9:00 PM
  • Hot springs water temperature - 104 ºF

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 4 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchen
  • Microwave
  • Refrigerator
  • Restaurant dining guides
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Late check-in fee: NZD 30 for check-in between 8:00 PM and 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 9:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for NZD 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 3.2 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately NZD 19.50 for adults and NZD 19.50 for children
  • Late check-in fee: NZD 30 for check-in between 8:00 PM and 10:00 PM
  • Crib (infant bed) fee: NZD 15.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
Hot springs access available from 7:00 AM to 9:00 PM

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Cleveland Thermal Motel Rotorua
Econo Lodge Cleveland Hotel
Econo Lodge Cleveland Hotel Rotorua
Econo Lodge Cleveland Rotorua
Cleveland Hotel Rotorua
Cleveland Motel Rotorua
Cleveland Thermal Resort Rotorua
Cleveland Thermal Rotorua
Cleveland Thermal Resort
Cleveland Thermal Motel Motel
Cleveland Thermal Motel Rotorua
Cleveland Thermal Motel Motel Rotorua

Cleveland Thermal Motel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 219 out of 418 reviews
Rating 8 - Good. 144 out of 418 reviews
Rating 6 - Okay. 37 out of 418 reviews
Rating 4 - Poor. 12 out of 418 reviews
Rating 2 - Terrible. 6 out of 418 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Shazalin

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Brenna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finding the Cleveland motel was a gem! The staff were lovely and welcoming. The lady at the front desk was delightful and so informative. We always felt safe. There were trampolines and swings for the children. Unfortunately the thermal pools weren’t working however they provided meal vouchers and swim vouchers to make up for it. The room and fridge was very clean. The kitchen had everything we needed for 2 nights. Two decent sized bedrooms. You need a car to stay here as it’s not walking distance. Overall better thank expected given it’s 3 stars.
Stayed 2 nights in Jan 2025

10/10 Excellent

Tara J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We visited Rotorua for 2 nights and enjoyed our stay at the Cleveland Thermal Motel.
Stayed 2 nights in Dec 2024

2/10 Terrible

Yu

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A big Cockroach found in the room. Pools are not working, replaced by voucher for dinning. However, the dining place is closed.
Stayed 1 night in Dec 2024

10/10 Excellent

Katherine

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was very pleasant, relaxing and comfortable. The staff were quick to resolve any issues we had. We were given vouchers to substitute the maintenance of the thermal pools which we really appreciate and enjoyed. I loved that there was plenty of parking. The Unit we stayed in was modern, super clean and minimalistic. Like a breath of fresh air.
Stayed 3 nights in Dec 2024

8/10 Good

Gordon

Stayed 1 night in Nov 2024

10/10 Excellent

Daniel

Stayed 2 nights in Oct 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and friendly staff made for a very pleasant stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Bevan

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, old style motel but refurbished. Driveway resurfacing work going on, but its not a problem
Stayed 2 nights in Nov 2024

6/10 Okay

terry

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff were wonderful but the drive was being torn up while we were there. If it were not for that it might have been good. We were the only ones staying there the second night, first night only one other couple. Bed was comfy, bathroom updated and evenings were quiet. Staff gave helpful tips for things to do in the area.
Stayed 2 nights in Nov 2024

10/10 Excellent

nick

Stayed 2 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating providing access to rugby match
Stayed 1 night in Sep 2024

10/10 Excellent

Angel

Traveled with partner
Liked: Amenities
The property has been renovated and very fresh and clean. Comfortable bed. Good heating. Private mineral pool was very relaxing and we enjoyed it very much. We will stay there again next time we go to Rotorua.
Stayed 2 nights in Sep 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heated swimming pool all to ourselves ... plenty parking.road was quite noisy but earplugs solved that. Place has and is being refurbished so was lovely. Easy walk to town
Stayed 2 nights in Aug 2024

8/10 Good

deb

Stayed 1 night in Jun 2024

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind, and the grounds were lovely! We especially enjoyed the thermal pool.
Stayed 1 night in Jun 2024

10/10 Excellent

Sunita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff Very clean and tidy rooms Nice pool and mineral pool Booking again for my next trip
Stayed 1 night in May 2024

8/10 Good

Jerzy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is an older property with basic rooms and clean facilities. The bed was very comfortable and the mineral pool was great.
Stayed 1 night in May 2024

10/10 Excellent

Riley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the heated swimming pool and the hot mineral bathhouse!
Stayed 4 nights in Apr 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, convenient overnight
Wonderful service upon arrival. Staff were brilliant. Basic and friendly, thank you
Stayed 1 night in Mar 2024

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
This was a great hotel for price. Nothing super fancy, but really clean and comfortable. The mineral pools on the premises were fantastic. The staff was super!
Stayed 2 nights in Mar 2024

10/10 Excellent

Carolyn, SAN DIEGO

Liked: Cleanliness, staff & service, property conditions & facilities
I chose this place because of the nearby geothermal and wanted to use their hot pools. But they were broken and were not repaired during my stay. Owners/staff are great.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I really enjoyed our stay at The Cleveland. We were greeted with chocolate and an upgrade which made our day. Accommodation was clean and comfortable and it was great to have the pool for an end-of-day swim. The staff were extremely friendly and helpful.
Stayed 2 nights in Mar 2024

6/10 Okay

Greg

Traveled with family
Liked: Staff & service
Very comfortable bed. The room is dated except for the bed.
Stayed 1 night in Feb 2024