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Cleveland Thermal Motel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cleveland Thermal Motel

Outdoor pool
Property grounds
3 Bedroom Cottage | Desk, iron/ironing board, cribs/infant beds, free WiFi
Outdoor pool
Desk, iron/ironing board, cribs/infant beds, free WiFi

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Hot Tub
  • Pool
  • Breakfast available
  • Housekeeping
  • Laundry
  • Kitchen

Explore the area

Map
113-119 Lake Road, Rotorua, Bay of Plenty, 3010
  • Kuirau Park
    3 min walk
  • Rotorua Hospital
    9 min walk
  • Matariki Hangi & Maori Cultural Performance
    15 min walk
  • Rotorua (ROT-Rotorua Regional)
    16 min drive

Room options

View all photos for 1 Bedroom Family Apartment

Desk, iron/ironing board, cribs/infant beds, free WiFi

1 Bedroom Family Apartment

  • 420 sq ft
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Family 2 Bedroom Apartment

Desk, iron/ironing board, cribs/infant beds, free WiFi

Family 2 Bedroom Apartment

  • 592 sq ft
  • Sleeps 8
  • 2 Double Beds and 4 Twin Beds

View all photos for Accessible Deluxe Studio

Accessible Deluxe Studio | Desk, iron/ironing board, cribs/infant beds, free WiFi

Accessible Deluxe Studio

  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment | Desk, iron/ironing board, cribs/infant beds, free WiFi

1 Bedroom Apartment

  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Pool View 2 Bedroom Apartment

Desk, iron/ironing board, cribs/infant beds, free WiFi

Pool View 2 Bedroom Apartment

  • 538 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Budget Studio

Budget Studio | Desk, iron/ironing board, cribs/infant beds, free WiFi

Budget Studio

  • 323 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Bed

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | Desk, iron/ironing board, cribs/infant beds, free WiFi

2 Bedroom Apartment

  • 538 sq ft
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for 3 Bedroom Cottage

3 Bedroom Cottage | Desk, iron/ironing board, cribs/infant beds, free WiFi

3 Bedroom Cottage

  • 969 sq ft
  • Sleeps 8
  • 2 Double Beds, 1 Twin Bunk Bed and 1 Double Bunk Bed

View all photos for Deluxe Studio

Deluxe Studio | Desk, iron/ironing board, cribs/infant beds, free WiFi

Deluxe Studio

  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Similar properties

Exterior

Rydges Rotorua

Pool
Hot Tub
Parking included
Free WiFi
4.3 out of 5, Excellent, (1145)
The price is $111
per night
$127 total
includes taxes & fees
Dec 11 - Dec 12
Rydges Rotorua

About this property

Cleveland Thermal Motel

3-star motel in Koutu
An outdoor pool, a spa tub, and dry cleaning are available at this smoke-free motel. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, tour/ticket assistance, and a garden are onsite. Housekeeping is available once per stay.
Cleveland Thermal Motel offers 31 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations at this 3-star motel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 42-inch flat-screen televisions come with digital channels. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

There are 2 hot springs open between 7:00 AM and 9:00 PM.
In addition to hot springs, Cleveland Thermal Motel features an outdoor pool and a spa tub. Wireless Internet access is complimentary. This hot springs motel also offers a terrace, barbecue grills, and tour/ticket assistance. Onsite self parking is complimentary.

Cleveland Thermal Motel is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.

Languages

English, Hindi, Indonesian, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: NZD 15.50 for adults and NZD 15.50 for children

Things to do

  • 2 hot springs
  • Outdoor pool
  • Playground
  • Spa tub

Family friendly

  • Crib (surcharge)
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Trampoline

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Spa

  • 2 hot springs
  • Hot springs open from 7:00 AM - 9:00 PM
  • Hot springs water temperature - 104 ºF

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 4 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Late check-in fee: NZD 30 for check-in between 8:00 PM and 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 9:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for NZD 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 3.2 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately NZD 15.50 for adults and NZD 15.50 for children
  • Late check-in fee: NZD 30 for check-in between 8:00 PM and 10:00 PM
  • Crib (infant bed) fee: NZD 15.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
Hot springs access available from 7:00 AM to 9:00 PM

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Cleveland Thermal Motel Rotorua
Econo Lodge Cleveland Hotel
Econo Lodge Cleveland Hotel Rotorua
Econo Lodge Cleveland Rotorua
Cleveland Hotel Rotorua
Cleveland Motel Rotorua
Cleveland Thermal Resort Rotorua
Cleveland Thermal Rotorua
Cleveland Thermal Resort
Cleveland Thermal Motel Motel
Cleveland Thermal Motel Rotorua
Cleveland Thermal Motel Motel Rotorua

Cleveland Thermal Motel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 204 out of 395 reviews" "
Rating 8 - Good. 137 out of 395 reviews" "
Rating 6 - Okay. 37 out of 395 reviews" "
Rating 4 - Poor. 12 out of 395 reviews" "
Rating 2 - Terrible. 5 out of 395 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heated swimming pool all to ourselves ... plenty parking.road was quite noisy but earplugs solved that. Place has and is being refurbished so was lovely. Easy walk to town
Stayed 2 nights in Aug 2024

8/10 Good

deb

Stayed 1 night in Jun 2024

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind, and the grounds were lovely! We especially enjoyed the thermal pool.
Stayed 1 night in Jun 2024

10/10 Excellent

Sunita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff Very clean and tidy rooms Nice pool and mineral pool Booking again for my next trip
Stayed 1 night in May 2024

8/10 Good

Jerzy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is an older property with basic rooms and clean facilities. The bed was very comfortable and the mineral pool was great.
Stayed 1 night in May 2024

10/10 Excellent

Riley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the heated swimming pool and the hot mineral bathhouse!
Stayed 4 nights in Apr 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, convenient overnight
Wonderful service upon arrival. Staff were brilliant. Basic and friendly, thank you
Stayed 1 night in Mar 2024

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
This was a great hotel for price. Nothing super fancy, but really clean and comfortable. The mineral pools on the premises were fantastic. The staff was super!
Stayed 2 nights in Mar 2024

10/10 Excellent

Carolyn, SAN DIEGO

Liked: Cleanliness, staff & service, property conditions & facilities
I chose this place because of the nearby geothermal and wanted to use their hot pools. But they were broken and were not repaired during my stay. Owners/staff are great.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I really enjoyed our stay at The Cleveland. We were greeted with chocolate and an upgrade which made our day. Accommodation was clean and comfortable and it was great to have the pool for an end-of-day swim. The staff were extremely friendly and helpful.
Stayed 2 nights in Mar 2024

6/10 Okay

Greg

Traveled with family
Liked: Staff & service
Very comfortable bed. The room is dated except for the bed.
Stayed 1 night in Feb 2024

8/10 Good

Marcus, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room had a slight odour and the thermal pool had stuff that stirred up with movement that shortened my time there. Otherwise, the bed was comfortable and the kitchen and bathroom were clean and functional.
Stayed 1 night in Feb 2024

10/10 Excellent

Ricky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Come stay here highly recommend to all
Thank you so good there recommendations for any family to stay rates need adjustment for returning families but loved the experience at cleavland hotel rotorua
Stayed 3 nights in Dec 2023

4/10 Poor

Nicole

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rotorua
For what we paid I expected way better from this motel. For almost $600 NZD per night I at least expected it to be clean. The shower, appliances and walls were filthy. Extremely disappointed. The best thing about this motel was the location for our activities while in Rotorua.
Stayed 3 nights in Jan 2024

4/10 Poor

Steve

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Vern

Liked: Cleanliness, staff & service, property conditions & facilities
Ground floor, parking close to the unit, easy booking, comfortable bed, good mixer tap in shower which had plenty of pressure. Easy check in and out. Thank you
Stayed 1 night in Dec 2023

6/10 Okay

Krystyna

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Place needs renovation, carpet was stained. Bed was clean and comfortable. Receptionist very helpful.
Stayed 3 nights in Nov 2023

8/10 Good

MICHELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Pool is great
Stayed 1 night in Nov 2023

10/10 Excellent

Vivienne

Stayed 1 night in Nov 2023

10/10 Excellent

Leo

Stayed 3 nights in Oct 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable, roomy hotel room, that could do with some updating, and basic repairs such as a new washer for a badly dripping tap. The kitchen was roomy for a motel room too, with lots of bench space. The warm pool was great and I soaked a short while in one of the hot tubs as well. The bed was comfortable and the wi-fi worked. Walking distance to the steaming, bubbling hot pools of Kuirau Park.
Stayed 3 nights in Oct 2023

2/10 Terrible

Simone

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a terrible stay here, there were meant to be rules in place and the staff didnt inforce these. People talking loudly outside to horns being tooted. Wpuld not recomend staying here unless you like a lot of noise.
Stayed 3 nights in Oct 2023

8/10 Good

Gina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owners and staff were wonderful! The place was clean though there were some stains on carpet and bedding. The AC unit is in the kitchen so it didn’t cool the sleeping area as well but overall our stay here was fantastic and the pool/thermal mineral tub were very relaxing! Easy walks to a lot of food and kuirau thermal park. Would go back and recommend.
Stayed 2 nights in Oct 2023

10/10 Excellent

Latisha

Stayed 1 night in Sep 2023

4/10 Poor

T N

Traveled with group
Stayed 1 night in Sep 2023