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Copthorne Hotel Rotorua

4.0 star property

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Photo gallery for Copthorne Hotel Rotorua

Exterior detail
Outdoor pool
Bar (on property)
BBQ/picnic area
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Hot Tub
  • Pool
  • Breakfast available
  • Housekeeping

Explore the area

Map
328-348 Fenton Street, Rotorua, 3201
  • Whakarewarewa: The Living Maori Village
    ‪11 min walk‬
  • Whakarewarewa Thermal Reserve
    ‪20 min walk‬
  • Rotorua Central Mall
    ‪2 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪13 min drive‬

Room options

View all photos for Superior 2 Queen

Superior 2 Queen | In-room safe, desk, blackout drapes, iron/ironing board

Superior 2 Queen

  • 280 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Queen

In-room safe, desk, blackout drapes, iron/ironing board

Superior Queen

  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior Queen Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Queen Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

  • Sleeps 3
  • 2 Queen Beds

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Exterior

Arawa Park Hotel

  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
3.6 out of 5, Good, (1000)
The price is $134
per night
$154 total
includes taxes & fees
Mar 4 - Mar 5
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About this property

Copthorne Hotel Rotorua

Hotel in Glenholme
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a hot tub, a seasonal outdoor pool, and a business center. Housekeeping is available on request.
Copthorne Hotel Rotorua offers 58 accommodations with safes and hair dryers. Satellite television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Copthorne Hotel Rotorua features an outdoor pool and a hot tub. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities consist of a business center and meeting rooms. This business-friendly hotel also offers a terrace, tour/ticket assistance, and a garden. Complimentary uncovered self parking is available on site, along with a car charging station.

Copthorne Hotel Rotorua is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10 AM.
Jimmy Cooks Kiwi Kitchen - This restaurant specializes in local cuisine and serves breakfast and light fare. A children's menu is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Jimmy Cooks Kiwi Kitchen

Things to do

  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 35.00 for adults and NZD 17.50 for children
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

The seasonal pool will be open from January to December
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Copthorne Hotel Rotorua
Copthorne Rotorua
Copthorne Rotorua Hotel
Rotorua Copthorne
Rotorua Copthorne Hotel
Rotorua Kingsgate Hotel
Copthorne Hotel Rotorua Hotel
Copthorne Hotel Rotorua Rotorua
Copthorne Hotel Rotorua Hotel Rotorua

Copthorne Hotel Rotorua Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 248 out of 976 reviews
Rating 8 - Good. 364 out of 976 reviews
Rating 6 - Okay. 235 out of 976 reviews
Rating 4 - Poor. 95 out of 976 reviews
Rating 2 - Terrible. 34 out of 976 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the staff they were cheerful and really helpful the room was perfect for us and we really struggle with beds waking up with stiff backs but that wasn’t the case at Copthorne Rotorua. Thank you staff and Copthorne.
Stayed 1 night in Nov 2024

4/10 Poor

Makiroa

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Caterina

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

Estela, Las Vegas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Oct 2024

8/10 Good

roshmin

Good
Stayed 2 nights in Oct 2024

6/10 Okay

Bhawesh

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

8/10 Good

Fern

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I was required two room next to each other but we end up getting another room on the 1st floor and another room on the 4th floor. I was booking two room together but then seem like the reception have no idea give me only 1 room then I have to ask her again for another room and haven’t tell us much about welcome to hotel when we check in. Also we need to be careful the lift door. It suddenly close and take my daughter up by herself and almost close on my arm when I try to get in. We press the botton to keep it open but it wasn’t working. But overall the room are great and the cleaning staffs are friendly.
Stayed 2 nights in Oct 2024

8/10 Good

Winnie

Traveled with family and small children
Liked: Cleanliness, staff & service
Good experience overall, very friendly front staff. Sizable room, although bathroom could need an upgrade.
Stayed 1 night in Oct 2024

8/10 Good

Allira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and warm and the beds were comfortable, however the breakfast was limited, there was no coffee!
Stayed 1 night in Oct 2024

4/10 Poor

Susan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Spa was dirty - green and smelly. Unsure how often they change the water. No parking for in house guests when a function is on Not maintained, needs a revamp and a good clean up. Arrived at 2.30pm and staff had to check if it had been cleaned for check in. Manager tried and was lovely. Elevators always seemed held up by cleaners bringing their trolleys up and down. Such a shame it’s not as professional as other hotels, Would not stay again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

P

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
24 hr reception but nobody at counter at 5 pmish and no bell to summons someone, after waiting 5 minutes or so I called out. The room itself was comfortable and reasonably clean. Long hair on floor in the bathroom. Not sure why some hotels stuff 2 pillows into one pillow protector and try to pass it off as a new one. These are bulky, burst out of their pillow slips and look like exactly what they are. Not a good look in hotels that consider themselves upmarket. Despite my minor irritations we would stay here again.
Stayed 1 night in Sep 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Generous rooms. Tidy.
Stayed 1 night in Sep 2024

10/10 Excellent

Martha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and clean hotel!
Stayed 1 night in Aug 2024

10/10 Excellent

Bridgett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay, highly recommend will definitely book here again
Stayed 1 night in Sep 2024

10/10 Excellent

sjoerd

Stayed 1 night in Sep 2024

8/10 Good

JENELYN

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Errin

Traveled with family
Liked: Cleanliness, staff & service, amenities
I liked the ability to sleep and relax in a well maintained clean environment.
Stayed 1 night in Sep 2024

10/10 Excellent

Mallikarjuna Nageswara Rao

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for stay
Stayed 1 night in Jun 2024

6/10 Okay

Davina

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were fantastic which saved the day as the hotel could do with a much needed revamp! Beds were comfy though, so thats a win.
Stayed 2 nights in Aug 2024

10/10 Excellent

Manu

Liked: Cleanliness, staff & service, property conditions & facilities
it was nice stay. staff is very friendly.
Stayed 1 night in Jul 2024

8/10 Good

Warsha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was sceptical based on other reviews, but it was much better than I expected. Clean and tidy. Would definitely stay again.
Stayed 1 night in Aug 2024

10/10 Excellent

ROZANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Darren

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Arrived at 1.15pm, said sorry were a bit early, any chance of a check in? I got an abrupt "No. 2pm is check in".... I understand there are rules, but a sorry we're still getting the room ready or something similar would have been nice. Extraction fan in the bathroom wasn't working either. Maintenance informed us there were 5 through the hotel waiting to get replaced
Stayed 2 nights in Jul 2024

6/10 Okay

Kristina

Traveled with family
Had to keep asking for towels and amenities.
Stayed 2 nights in Jul 2024