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Distinction Rotorua Hotel and Conference Centre

4.0 star property

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Photo gallery for Distinction Rotorua Hotel and Conference Centre

Outdoor pool, pool umbrellas, sun loungers
2 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Lobby
Lobby
Front of property - evening/night

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Hot Tub
  • Gym
  • Room service

Explore the area

Map
390 Fenton Street, Rotorua, 3201
  • Te Puia New Zealand Maori Arts and Crafts Institute
    ‪17 min walk‬
  • Polynesian Spa
    ‪4 min drive‬
  • Redwoods Whakarewarewa Forest
    ‪6 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪9 min drive‬

Room options

View all photos for Deluxe King Room

Deluxe King Room | In-room safe, desk, laptop workspace, soundproofing

Deluxe King Room

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Superior Room | In-room safe, desk, laptop workspace, soundproofing

Superior Room

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite

Executive Suite | In-room safe, desk, laptop workspace, soundproofing

Executive Suite

  • 915 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | In-room safe, desk, laptop workspace, soundproofing

Junior Suite

  • 667 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Room

  • 323 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, soundproofing

Standard Room

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, soundproofing

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Living area | 43-inch LCD TV with cable channels, TV

Junior Suite

  • Sleeps 2
  • 1 King Bed

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Economy Family Room

In-room safe, desk, laptop workspace, soundproofing

Economy Family Room

  • Sleeps 4
  • 2 Queen Beds

Superior Family Room

  • Sleeps 4
  • 3 Twin Beds and 1 King Bed

View all photos for Superior Room

In-room safe, desk, laptop workspace, soundproofing

Superior Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Presidential Suite

Bathroom | Combined shower/tub, free toiletries, hair dryer, towels

Presidential Suite

  • Sleeps 2
  • 1 King Bed

Deluxe King Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Room

  • Sleeps 2
  • 2 Queen Beds

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  • Hot Tub
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About this property

Distinction Rotorua Hotel and Conference Centre

4-star hotel in Fenton Park
Along with 2 restaurants, this smoke-free hotel has an outdoor pool and a fitness center. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a steam room, and a conference center are onsite.
Distinction Rotorua Hotel and Conference Centre offers 133 accommodations with safes and hair dryers. Accommodations offer separate sitting areas. 43-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

4 hot tubs are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a steam room and a fitness center.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

Distinction Rotorua Hotel and Conference Centre features 4 hot tubs, an outdoor pool, a steam room, and a fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

6 meeting rooms are available. This family-friendly hotel also offers a children's pool, multilingual staff, and tour/ticket assistance. Onsite secured self parking and secured valet parking are complimentary.

Distinction Rotorua Hotel and Conference Centre is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Mr Yakitori - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Pavilion - Overlooking the garden, this café serves lunch and light fare. Open daily.
Kowhai - This restaurant serves breakfast only. Open daily.
D Bar - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), Dutch, English, Filipino, Hindi, Japanese, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 36 for adults and NZD 18 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • D Bar
  • Kowhai
  • Mr Yakitori
  • Pavilion

Things to do

  • 4 hot tubs
  • Bicycle cleaning area
  • Bicycle storage
  • Children's pool
  • Gym
  • Outdoor pool
  • Steam room

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Ceiling fan
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 36 for adults and NZD 18 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

DISTINCTION HOTEL
DISTINCTION HOTEL ROTORUA
Distinction Rotorua
DISTINCTION ROTORUA HOTEL
HOTEL DISTINCTION
HOTEL DISTINCTION ROTORUA
ROTORUA DISTINCTION
ROTORUA DISTINCTION HOTEL
Distinction Rotorua Conference
Distinction Rotorua Hotel Conference Centre
Distinction Rotorua Hotel and Conference Centre Hotel
Distinction Rotorua Hotel and Conference Centre Rotorua
Distinction Rotorua Hotel and Conference Centre Hotel Rotorua

Distinction Rotorua Hotel and Conference Centre Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 255 out of 697 reviews
Rating 8 - Good. 283 out of 697 reviews
Rating 6 - Okay. 105 out of 697 reviews
Rating 4 - Poor. 38 out of 697 reviews
Rating 2 - Terrible. 16 out of 697 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Jason

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately, the upkeep of the premises and property has lapsed to a point that it looks very dated. A lack of power points for electronics and no aircon made it a very lack lustre stay
Stayed 1 night in Jan 2025

6/10 Okay

enrique Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

Luke

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival we had an inspection of the room, it was very dirty. The cups had been used and put back where they were suppose to be so they weren’t checked also surrounded by dust, the room was not dusted at all, above everything was a thick layer of dust. hair in the bathroom on the floor and the bath tub had a grease ring around it. We had booked with intentions that we’d have a view, we did not and we were also in the darkest section of the building. The situation of getting to and from parking is ridiculous we are able to exit building through a back door, but not return through the same door via the carpark, you had to walk from the car park all the way around through to the lobby entrance, this was a major inconvenience for us and our family as we had little ones, but also gear we wanted to take back to our room . However great service from the staff member who delivered our room service orders :)
Stayed 3 nights in Dec 2024

6/10 Okay

D

Stayed 2 nights in Jan 2025

2/10 Terrible

Heang

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Noisy', Dirty room was terrible definitely not a 4 star hotel, comparing to other branded hotel would onlly be given 1 star hotel room, Oh by the way elevator was out of service during our stay very unprofessional
Stayed 1 night in Jan 2025

8/10 Good

Keegan

Liked: Staff & service
Great place just the cleaning part was disappointing spoons wasn't changed and surfaces not wiped.
Stayed 3 nights in Jan 2025

6/10 Okay

Kangson

We had a recently stay at Distinction Rotorua, the staff was friendly, the continental breakfast was great with a variety of choices. We found the room a bit old.
Stayed 2 nights in Dec 2024

10/10 Excellent

Iesha

Stayed 1 night in Sep 2024

10/10 Excellent

Errin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere
Stayed 1 night in Sep 2024

10/10 Excellent

Leonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A return visit, as we find the hotel handy to everything without being right in Rotorua. Clean comfortable room with good parking.
Stayed 1 night in Aug 2024

6/10 Okay

Gail

Traveled with family
Liked: Staff & service
While our room was tidy and clean, the hotel was very tired and dark - it could definitely do with a facelift. We could hear noise coming from other rooms, and the whole room vibrated when a truck went past outside - for these reasons, I wouldn't stay at the Distinction again.
Stayed 2 nights in Jul 2024

8/10 Good

Leonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed one night and did not use all the amenities on offer, apart from the bar. Very comfortable and clean. Had a spacious room with separate bedroom. Would stay again.
Stayed 1 night in Jul 2024

8/10 Good

Shane

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Great!

A bit dated but very clean and tidy, friendly staff, great location.
Stayed 1 night in Jun 2024

4/10 Poor

Allanah

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hot pools
Stayed 1 night in Jun 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and very comfortable room
Stayed 1 night in Jun 2024

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the decor, room cosy & warm, staff very friendly
Stayed 2 nights in May 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
I like that they changed the room around when i said i had my kids staying
Stayed 1 night in Jun 2024

6/10 Okay

Ariel

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
nice hotel, but quite tired, we think it may have had better years. staff super friendly and helpful, no complaints there
Stayed 1 night in Jun 2024

10/10 Excellent

Tanya

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay and the children loved the pool - very friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Curley

Business traveler
Liked: Cleanliness, staff & service
The service was excellent. The room was amazing. We were upgraded and looked after
Stayed 1 night in May 2024

8/10 Good

JUNE

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Dated
Stayed 1 night in May 2024

4/10 Poor

Stephen

Traveled with partner
Disliked: Staff & service, property conditions & facilities
I actually made a complaint to the hotel regarding the noise during the night of our stay. The guests opposite had left their door ajar and their kids were running up and down the corridor directly outside our room. Nothing was done, no member of staff intervened and although my complaint was acknowledged all I received was an apology for a night without any sleep. Also would like to draw attention to the dirty public areas, the hot pools were filthy. The hotel needs serious atttention and upgrading, frankly a bit grotty.
Stayed 1 night in Jan 2024

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we drove up the exterior was a little dated but inside there was a real feeling of luxury. Velvet seats in the reception area, chandeliers hanging from the ceilings. Our room showed a little bit of wear in places but overall it was well finished super quiet, clean and the beds were super comfortable. The staff were very helpful. As a family of five it was an excellent option for us and would highly recommend to anyone wishing to go to Rotorua for a family holiday.
Stayed 1 night in Jan 2024

6/10 Okay

Ai Khim

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024