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Rydges Rotorua

4.5 star property

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Photo gallery for Rydges Rotorua

Deluxe Room, 1 King Bed, Valley View | In-room safe, desk, iron/ironing board, free cribs/infant beds
Suite, 1 Bedroom, City View | In-room safe, desk, iron/ironing board, free cribs/infant beds
Spa
Garden
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

Explore the area

Map
10 Tryon Street, Whakarewarewa, Rotorua, Bay of Plenty, 3043
  • Whakarewarewa: The Living Maori Village
    ‪1 min walk‬
  • Polynesian Spa
    ‪4 min drive‬
  • Redwoods Whakarewarewa Forest
    ‪6 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds, Valley View

View from room

Deluxe Room, 2 Queen Beds, Valley View

  • Valley view
  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View | In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed, Pool View

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed

  • City view
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Multiple Beds, Pool View

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, Multiple Beds, Pool View

  • 258 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Deluxe Room, Multiple Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, Multiple Beds

  • City view
  • 258 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Deluxe Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, 2 Queen Beds

  • City view
  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible | In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed, Accessible

  • City view
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free cribs/infant beds

Superior Room, 2 Double Beds

  • City view
  • 258 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 2 Bedrooms

  • City view
  • 581 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View | In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom, City View

  • City view
  • 581 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (City Facing)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed (City Facing)

  • City view
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | In-room safe, desk, iron/ironing board, free cribs/infant beds

Superior Room, Multiple Beds

  • City view
  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Room, 1 King Bed, Valley View

Room amenity

Deluxe Room, 1 King Bed, Valley View

  • Valley view
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

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4.4 out of 5, Excellent, (1001)
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$243 total
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About this property

Rydges Rotorua

4.5-star hotel in Whakarewarewa
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference center, and a coffee shop/cafe are onsite.
Rydges Rotorua offers 203 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an outdoor pool, Rydges Rotorua provides a hot tub and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 651 square feet (60 square meters) include a conference center. This luxury hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Complimentary self parking is available on site, along with a car charging station.

Rydges Rotorua is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Chapman Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Japanese, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 35 to 35 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Chapman Restaurant

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference center (651 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (68 inch wide door)
  • High-pile carpet in room
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 2.00 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 60 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 35 to 35 for adults, and NZD 0 to 0 for children
  • Rollaway bed fee: NZD 60 per day
  • Credit card charges are subject to a surcharge of 2.00 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses geothermal energy
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Holiday Inn Hotel Rotorua
Holiday Inn Rotorua
Rotorua Holiday Inn
Holiday Inn Rotorua Hotel
Holiday Inn Rotorua Hotel Rotorua

Rydges Rotorua Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 469 out of 1000 reviews
Rating 8 - Good. 287 out of 1000 reviews
Rating 6 - Okay. 151 out of 1000 reviews
Rating 4 - Poor. 60 out of 1000 reviews
Rating 2 - Terrible. 33 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Debbie

Business traveler
Stayed 1 night in Jan 2025

10/10 Excellent

Tevita taufa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Kieran, Tauranga

Stayed 1 night in Jan 2025

10/10 Excellent

Amish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere for Children
Stayed 2 nights in Jan 2025

10/10 Excellent

Meryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and spa
Stayed 2 nights in Jan 2025

10/10 Excellent

Sakura

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Thai

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Great experience

Great location and excellent service. Small rooms but enough for the three of us.
Stayed 1 night in Jan 2025

10/10 Excellent

Ruhina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Five Star Hotel

Check in was smooth, Hotel was beautiful Will definitely stay again
Stayed 1 night in Jan 2025

6/10 Okay

Justine

Traveled with family
Liked: Cleanliness, staff & service
The Sulphur smells so bad you wake up gagging on the smell of sewage. It was so strong it stained the smell of our clothing.
Stayed 1 night in Jan 2025

8/10 Good

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean larger hotel on the outskirts of town. A pleasant stay but a little farther from the Centre than we would have preferred.
Stayed 3 nights in Jan 2025

8/10 Good

Ila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great one night stay. Close to forest, comfortable bed and convenient parking.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning views of the thermal activity, friendly and helpful staff. The updated rooms felt modern and clean.
Stayed 1 night in Jan 2025

8/10 Good

Taniya

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel with lovely pool and outdoor seating area the hammocks were a nice touch
Stayed 1 night in Jan 2025

6/10 Okay

tommy

Disliked: Cleanliness

Not as described

Room wasn’t cleaned properly and didn’t meet the description. When I asked for a clean room which matched the description of when we booked they provided another room which was not to the description or been cleaned properly. Poor customer service, no sympathy or care.
Stayed 3 nights in Jan 2025

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
A comfortable stay
Stayed 1 night in Jan 2025

6/10 Okay

Kirstie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived at the hotel, a member of the reception team looked at us and did not greet us, she just looked at us in disgust until another member of the team assisted us. When we arrived in our room it became apparent that the bathroom was dirty, there was a dirty wipe left and around the plug and taps looked unclean, there was also evidence of mould. We complained to reception and were assigned a new room which was cleaner but the bathroom was still run down and had mould, it was not as clean as we had hoped. The pool in the photos looks significantly bigger than in reality, we were hoping to make use of it but it was very busy and not what we expected. We tried to use the vending machine but unfortunately this did not work also. The shower in the room had great pressure but the shower curtains are unhygienic and the temperature kept changing from freezing cold to red hot which was unpleasant. Parking was fine initially on arrival but after going to the redwood tree walk at night, all spaces were taken and we had to park on the road. Overall, the hotel was satisfactory, it provided a place to stay for one night on our trip although it was out of the town centre, most of the staff were friendly (minus the woman on reception!) and the bed was comfortable, it’s just a shame the cleanliness of the hotel wasn’t up to standard.
Stayed 1 night in Jan 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for a Rotorua stay!

Rydges is a lovely hotel. We were sorry that we only stayed for one night. Right in the heart of the geothermal area - we could see the steam from our room! As we arrived late evening decided to try the buffet at the hotel which turned out to be pretty amazing!! Would definitely recommend.
Stayed 1 night in Jan 2025

10/10 Excellent

Mingli, Wellington

Stayed 2 nights in Jan 2025

10/10 Excellent

tracey

Liked: Staff & service, property conditions & facilities
Pool & spas were great
Stayed 1 night in Jan 2025

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Helpful and friendly staff. The room was facing west so it got pretty hot but apart from that I would definitely recommend staying here with a family. Awesome location.
Stayed 2 nights in Jan 2025

6/10 Okay

Abby

Traveled with partner
-
Stayed 1 night in Jan 2025

2/10 Terrible

Emma

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Unfortunately our stay was troubled by dirty cups in the room and a shower that didn’t work. There was no solution to this despite someone coming to look at it twice. I would have expected to be moved rooms or at least get maintenance to review if it could be fixed.
Stayed 2 nights in Jan 2025