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ibis Rotorua

3.5 star property

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Breakfast buffet
Twin Room, 2 Double Beds, Lake View | Hypo-allergenic bedding, down comforters, desk, blackout drapes
Front of property
Property grounds
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning
$88
includes taxes & fees
Nov 16 - Nov 17

Explore the area

View in a map
Lake End Rangiuru Street, Po Box 348, Rotorua, 3010
  • Place, Eat Street
    ‪2 min walk‬
  • Place, Tamaki Maori Village
    ‪8 min walk‬
  • Place, Polynesian Spa
    ‪13 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View | Hypo-allergenic bedding, down comforters, desk, blackout drapes

Room, 1 King Bed, Lake View

8.4 out of 10
Very good
(17 reviews)
  • 237 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Hypo-allergenic bedding, down comforters, desk, blackout drapes

Room, 1 King Bed, City View

7.6 out of 10
Good
(21 reviews)
  • 237 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, 2 Double Beds, City View

Twin Room, 2 Double Beds, City View | Hypo-allergenic bedding, down comforters, desk, blackout drapes

Twin Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(48 reviews)
  • 237 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Twin Room, 2 Double Beds, Lake View

Twin Room, 2 Double Beds, Lake View | Hypo-allergenic bedding, down comforters, desk, blackout drapes

Twin Room, 2 Double Beds, Lake View

9.0 out of 10
Wonderful
(6 reviews)
  • 237 sq ft
  • Lake view
  • Sleeps 3
  • 2 Double Beds

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Exterior
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About this property

ibis Rotorua

3.5-star Rotorua hotel close to Polynesian Spa
WiFi in public areas, concierge services, and dry cleaning are available at this hotel. Self parking is free. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance. Housekeeping is available on request.
Ibis Rotorua offers 145 air-conditioned accommodations with hair dryers and irons/ironing boards. Beds feature down comforters. 42-inch LED televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Ibis Rotorua features tour/ticket assistance, a garden, and concierge services. Public areas are equipped with wireless Internet access (surcharge). This business-friendly hotel also offers laundry facilities, dry cleaning/laundry services, and a front-desk safe. Complimentary self parking is available on site, along with a car charging station. Guests can use the indoor pool at a partner property.

Ibis Rotorua has designated areas for smoking.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • Available in some public areas: WiFi (NZD 10 per day)

Parking and transportation

  • Electric car charging station on site
  • Free offsite parking
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Things to do

  • Bicycle rentals
  • Indoor pool (guest access)

Family friendly

  • Access to nearby indoor pool
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with premium satellite channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: NZD 10.00 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: NZD 10.00 per day (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ibis Hotel Rotorua
Ibis Rotorua
Rotorua Ibis
Ibis Rotorua Hotel Rotorua
ibis Rotorua Hotel
ibis Rotorua Hotel
ibis Rotorua Rotorua
ibis Rotorua Hotel Rotorua

ibis Rotorua Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 332 out of 1001 reviews
Rating 8 - Good. 391 out of 1001 reviews
Rating 6 - Okay. 189 out of 1001 reviews
Rating 4 - Poor. 52 out of 1001 reviews
Rating 2 - Terrible. 37 out of 1001 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Peter

Stayed 2 nights in Mar 2025

8/10 Good

June Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast food but sadly it wasnt hot enough. Everything else was great and will come again.
Stayed 2 nights in Jul 2025

4/10 Poor

Enoch

Stayed 1 night in Jul 2025

6/10 Okay

Wenxin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Facilities are
Stayed 1 night in Jul 2025

8/10 Good

vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely 3 star. Room small and beds on rollers so when you leant against the wall, the bed moved. Pillow sham was dirty and duvet cover had a slash in it. Otherwise room good. Bathroom clean .
Stayed 1 night in Jul 2025

6/10 Okay

Wei

Disliked: Cleanliness
Checked in found hair on the bed. Dirty sheet with stain on it
Stayed 1 night in Jul 2025

6/10 Okay

Serena

Traveled with partner
Liked: Staff & service
Onsite parking was full by mid afternoon. The window leaked. The carpet was stained. The fridge was noisy. Apart from that it was alright.
Stayed 1 night in Jul 2025

8/10 Good

Skylah

Liked: Cleanliness, staff & service, property conditions & facilities
My blow dryer stopped working
Stayed 1 night in Jul 2025

8/10 Good

Oliver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast food board had run out with no food brought out very quickly and toast started to smoke so that was out of order.
Stayed 1 night in Jul 2025

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Great service, clean and tidy room
Stayed 1 night in Jul 2025

8/10 Good

Mischelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was late and we had to wait over an hour but we were compensated appropriately. Reception were lovely and it wasn't their fault at all. Close to the Lakefront and Eat Streat - everything in town is walking distance. You get access to the pools and gym at Novotel. The pools are heated and very nice. Buffet breakfast was good - hot foods and cereals. Coffee machine was terrible though, selected "mocha" and it came out like a black coffee with a bit of froth.
Stayed 1 night in Jul 2025

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Katrina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made our stay worth the while.
Stayed 1 night in Jul 2025

8/10 Good

Jianqing

Liked: Cleanliness
Stayed 1 night in Jun 2025

6/10 Okay

Kerry

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
When we arrived we booked a room with a city views instead we walked into our room to see straight out our window to the hotel next door and see people lying in their beds or on their beds. There was no sheer curtain, so we asked for a different view. I was happy to pay the extra not to look at legs. Staff were nice and accommodating an d gave us a view of the lake. I really appreciated it. We didn’t realise that the hotel did not provide amenities as the picture they advertise had them in the bathroom. The hotel doesn’t provide ammenities only one bottle in their shower. While the hotel prides itself on recycling, low wastage. And I think it is great that the hotel is trying to achieve the low carbon print. I do believe the hotel needs to communicate this upon check in. We were never advised that the heating is geothermal, the water is geothermal, no bin bags. Our room smelt of sulphur throughout the night and it wasn’t until reading the QR code did we realise that the heating was causing the smell. Windows which open would have been nice. The hotel provides a free laundry, fantastic thank you. Yes some of the hotel is outdated but it works and the laundry is older but it works and it is free. Breakfast was good, hot breakfast and coffee was good. TV streaming was hard and the QR code didn’t always work, it took us a good 30mins to finally connect but only to our Netflix. Some areas need streamlining for a better stay. Relying on QR codes, is not always helpful.
Stayed 2 nights in Jun 2025

6/10 Okay

Shane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Great Location

Tidy and economical, with a great location. Room was small but functional. Long wait for check in but staff were great.
Stayed 1 night in Jun 2025

8/10 Good

Peter

Stayed 2 nights in Jun 2025

8/10 Good

Jianqing

Stayed 1 night in Jun 2025

10/10 Excellent

Kayne

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Honestly I was just there for for sleep and breakfast, the room was nice, a little worn out, the breakfast was an 11/10 amazing
Stayed 1 night in Jun 2025

8/10 Good

Nicky

Liked: Cleanliness, amenities
Great location. Basic accommodation but all you need.
Stayed 1 night in Jun 2025

6/10 Okay

John

Stayed 1 night in May 2025

6/10 Okay

Darren

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Rooms were tired and needed a deep clean, bathroom was very poorly cleaned and dust / dirt was clearly present throughout. A shame as the room was well finished and location good
Stayed 1 night in May 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay, would recommend.
Stayed 2 nights in May 2025