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ibis Rotorua

3.5 star property

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Photo gallery for ibis Rotorua

Enjoy a drink at the bar, where a variety of bottles and glasses are on display, and a menu board is available at the counter.
Relax in this serene retreat with a large bed, desk, and TV, overlooking lush greenery and a tranquil body of water.
Relax in a serene outdoor setting surrounded by lush greenery and trees.
Welcome to our hotel, featuring a contemporary entrance with large windows and a flat roof.
Check-in with ease at our reception area, featuring a sleek desk, comfortable seating, and a convenient fast checkout service.

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
Lake End Rangiuru Street, Po Box 348, Rotorua, 3010
  • Eat Street
    ‪2 min walk‬
  • Tamaki Maori Village
    ‪8 min walk‬
  • Polynesian Spa
    ‪13 min walk‬
  • Rotorua (ROT-Rotorua Regional)
    ‪11 min drive‬

Room options

View all photos for Twin Room, 2 Double Beds, Lake View

1 bedroom, hypo-allergenic bedding, down comforters, desk

Twin Room, 2 Double Beds, Lake View

9.0 out of 10
Wonderful
(4 reviews)
  • 237 sq ft
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View | 1 bedroom, hypo-allergenic bedding, down comforters, desk

Room, 1 King Bed, Lake View

8.4 out of 10
Very good
(16 reviews)
  • 237 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, 2 Double Beds, City View

1 bedroom, hypo-allergenic bedding, down comforters, desk

Twin Room, 2 Double Beds, City View

8.8 out of 10
Excellent
(42 reviews)
  • 237 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View

1 bedroom, hypo-allergenic bedding, down comforters, desk

Room, 1 King Bed, City View

7.4 out of 10
Good
(19 reviews)
  • 237 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Enjoy a refreshing swim in our pool surrounded by large windows and contemporary architecture.

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  • Pool
  • Hot Tub
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (1010)
$103 nightly
The price was $114
The price is $103 total
includes taxes & fees
JetPark Hotel Rotorua

About this property

ibis Rotorua

3.5-star Rotorua hotel close to Polynesian Spa
WiFi in public areas, concierge services, and dry cleaning are available at this hotel. Self parking is free. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance. Housekeeping is available on request.
Ibis Rotorua offers 145 air-conditioned accommodations with hair dryers and irons/ironing boards. Beds feature down comforters. 42-inch LED televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Ibis Rotorua features tour/ticket assistance, a garden, and concierge services. Public areas are equipped with wireless Internet access (surcharge). This eco-certified hotel also offers laundry facilities, dry cleaning/laundry services, and a front-desk safe. Complimentary self parking is available on site, along with a car charging station. Guests can use the indoor pool at a partner property.

Ibis Rotorua has designated areas for smoking.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Japanese, Malay, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • Available in some public areas: WiFi (NZD 10 per day)

Parking and transportation

  • Electric car charging station on site
  • Free offsite parking
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Things to do

  • Bicycle rentals
  • Indoor pool (guest access)

Family friendly

  • Access to nearby indoor pool
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with premium satellite channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: NZD 10.00 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: NZD 10.00 per day (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ibis Hotel Rotorua
Ibis Rotorua
Rotorua Ibis
Ibis Rotorua Hotel Rotorua
ibis Rotorua Hotel
ibis Rotorua Hotel
ibis Rotorua Rotorua
ibis Rotorua Hotel Rotorua

ibis Rotorua Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 335 out of 1005 reviews
Rating 8 - Good. 401 out of 1005 reviews
Rating 6 - Okay. 182 out of 1005 reviews
Rating 4 - Poor. 50 out of 1005 reviews
Rating 2 - Terrible. 37 out of 1005 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Dianna, Beaverton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the lake, Eat Street and could use the Novotel pools! We walked up to Eat Street multiple times. Walked to the Wai Ariki Hot Springs and Spa. Had a lake view from our room and staff were lovely, always said hi and asked how our stay was, that was great! It’s a little dated and the bathrooms could use a refresh but it was great for the 2 nights we stayed. It also has free parking and free laundry machines on site. That gave us a chance to wash everything before we headed on. Breakfast was not worth paying for unless you like powdered scrambled eggs, headed up to eat street the get a tasty breakfast after trying to eat the hotel breakfast.
Stayed 1 night in Apr 2025

6/10 Okay

Des

Disliked: Staff & service, amenities, property conditions & facilities
We stayed 4 nights and the house keeping staff never serviced our room. Only when we arrived back from our activities late in the afternoon did someone then come knock on the door and ask to come in and service our room. We had to ask each day if we could have dry towels, and each time was like we had asked for the worst thing by the way the staff's attitude was shown. On one occasion when exiting the elevator we saw house keeping staff laying down on one of the beds in another room. There was a gentleman in the house keeping team who was regularly very inappropriate with his comments and gestures whilst guests were in ear shot in the hallway waiting for the elevator. Overall re the house keeping team, they need a lot of work to lift their standard. On a positive note: The breakfast was super and the staff at reception were always supportive and helpful and very accommodating of our needs so thanks for a great experience. It was lovely to be able to go across to the Novotel Hotel and use their pool whenever we pleased which was a savour when travelling kids.
Stayed 4 nights in Apr 2025

4/10 Poor

wesley

Business traveler
Disliked: Cleanliness, property conditions & facilities
Carpets in the room were worn out and old. The mattress had a human sized soft spot as if only one side was used, which indicates usage and age of mattress. Basin had aged old stains.
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff
Stayed 1 night in Apr 2025

2/10 Terrible

Alex

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The checking was hopeless had to wait for 15 mins to check in and then was told the room is not ready even though check in time was 2.00pm
Stayed 1 night in Apr 2025

8/10 Good

Jack

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Good location by the waterfront and eat street. Limited off street parking but plenty of free parking on the street. Check in was slow. We arrived at around 2.15pm and already had a long line with only one person trying to handle everything. Room was clean and tidy. Main bedroom was modern and comfortable. Bathroom was a bit dated and falling apart. Easy to check out by dropping cards in the box. Was a comfortable stay for a reasonable price. Would stay here again next time.
Stayed 3 nights in Apr 2025

8/10 Good

Josie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was definitely the Ibis and not the Novotel which is what we paid for. But an empty jug in the fridge to go to reception to be filled with water was a bit cheap when a bottle of water could have been provided plus no milk in the fridge for a cup top tea.
Stayed 1 night in Apr 2025

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2025

8/10 Good

Adele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for one night and found the hotel was clean, the staff were friendly and that the location was very convenient as it is just around the corner from Eat Street. Despite being clean, the room itself did feel a bit tired with some areas of carpet fraying etc but I feel that I paid a fair price and would stay again.
Stayed 1 night in Apr 2025

2/10 Terrible

Arvikesh

Staff is very unfriendly and inconsiderate
Stayed 2 nights in Apr 2025

8/10 Good

Allan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops.Very clean and staff are friendly.
Stayed 3 nights in Apr 2025

10/10 Excellent

Todd

Stayed 2 nights in Apr 2025

6/10 Okay

Jane

Traveled with group

Good basic hotel

Absolutely fine except the lighting - very dim especially as one of my lights wasn’t working properly & they weren’t able to fix it. So too dark to read in bed. Beware the 2% credit card charge, they don’t take cash, only NZ debit cards, so anyone from overseas had to pay it
Stayed 2 nights in Apr 2025

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

This was a nice hotel. Our room had a view of the lake and we could see the seaplanes landing. It was a short walk to Eat Street for restaurants. It has reciprocity with Novotel next door that has hot pools, a jacuzzi and a pool. The room and breakfast were good.
Stayed 3 nights in Mar 2025

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night and overall it is a good experience. Staff were friendly and helpful.
Stayed 1 night in Mar 2025

6/10 Okay

Mary, Calgary

Traveled with partner
Disliked: Property conditions & facilities
Property needs renovation
Stayed 1 night in Mar 2025

2/10 Terrible

Joel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is terrible. I don’t know how anyone could rate it above 1. The carpets are at least a decade past acceptable, with tears, burns, spills and general filth throughout. The cleaning staff leaves a lot to be desired, leaving cleaning product film in the sinks and showers and not replacing towels and washcloths. The front desk staff runs hot and cold, with the main female manager during our stay being a bit of a rude one. The breakfast is mediocre and there is obvious mold in the showers and in some of the air vents. I can stand the smell of sulfur from the natural surroundings but that mold in the vents is unacceptable. The parking situation is good as it the proximity to Eat Street, to put a positive spin on it. Seems like Novotel has spent their money on the fancy Novotel next door, leaving this sister property to degrade and fester. Never again at an Ibis
Stayed 2 nights in Mar 2025

10/10 Excellent

Trish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Mar 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice quite enjoyable stay. Just as we expected.
Stayed 1 night in Mar 2025

6/10 Okay

Melissa

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2025

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

Margaret

Traveled with family
Disliked: Property conditions & facilities
Well situated. Staff friendly a little bit tierd
Stayed 1 night in Mar 2025

8/10 Good

kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & tidy. Close to restaurants on Eat Street.
Stayed 1 night in Mar 2025