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ibis Rotorua

3.5 star property

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Photo gallery for ibis Rotorua

Property grounds
Hypo-allergenic bedding, down comforters, desk, blackout drapes
Front of property
Exterior
Restaurant

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
Lake End Rangiuru Street, Po Box 348, Rotorua, 3010
  • Eat Street
    ‪2 min walk‬
  • Polynesian Spa
    ‪14 min walk‬
  • Skyline Rotorua
    ‪6 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪14 min drive‬

Room options

View all photos for Twin Room, 2 Double Beds, Lake View

Twin Room, 2 Double Beds, Lake View | Hypo-allergenic bedding, down comforters, desk, blackout drapes

Twin Room, 2 Double Beds, Lake View

  • 237 sq ft
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View | Hypo-allergenic bedding, down comforters, desk, blackout drapes

Room, 1 King Bed, Lake View

  • 237 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, 2 Double Beds, City View

Hypo-allergenic bedding, down comforters, desk, blackout drapes

Twin Room, 2 Double Beds, City View

  • 237 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Hypo-allergenic bedding, down comforters, desk, blackout drapes

Room, 1 King Bed, City View

  • 237 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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The price is $166
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$191 total
includes taxes & fees
Apr 24 - Apr 25
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About this property

ibis Rotorua

3.5-star Rotorua hotel with free self parking
WiFi in public areas, concierge services, and dry cleaning are available at this hotel. Self parking is free. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance. Housekeeping is available on request.
Ibis Rotorua offers 145 air-conditioned accommodations with hair dryers and irons/ironing boards. Beds feature down comforters. 42-inch LED televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Ibis Rotorua features tour/ticket assistance, a garden, and concierge services. Public areas are equipped with wireless Internet access (surcharge). This eco-certified hotel also offers laundry facilities, dry cleaning/laundry services, and a front-desk safe. Complimentary self parking is available on site, along with a car charging station. Guests can use the indoor pool at a partner property.

Ibis Rotorua has designated areas for smoking.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Japanese, Malay, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • Available in some public areas: WiFi (NZD 10 per day)

Parking and transportation

  • Electric car charging station on site
  • Free offsite parking
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Things to do

  • Bicycle rentals
  • Indoor pool (guest access)

Family friendly

  • Access to nearby indoor pool
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with premium satellite channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: NZD 10.00 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: NZD 10.00 per day (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ibis Hotel Rotorua
Ibis Rotorua
Rotorua Ibis
Ibis Rotorua Hotel Rotorua
ibis Rotorua Hotel
ibis Rotorua Hotel
ibis Rotorua Rotorua
ibis Rotorua Hotel Rotorua

ibis Rotorua Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 351 out of 1001 reviews
Rating 8 - Good. 393 out of 1001 reviews
Rating 6 - Okay. 174 out of 1001 reviews
Rating 4 - Poor. 48 out of 1001 reviews
Rating 2 - Terrible. 35 out of 1001 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Marissa

Traveled with family
Liked: Amenities, property conditions & facilities
My room didnt have soaps, have to ask for soap, face towel and milk from the reception. My key didn't work at basement parking entrance at night. Staff were friendly. Also, I forgot my favourite pillow in the room.
Stayed 2 nights in Jan 2025

8/10 Good

Monique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the lake and to Eat St. Staff were really friendly and helpful. Definitely would stay here again.
Stayed 2 nights in Jan 2025

6/10 Okay

Leslie J

Liked: Cleanliness, property conditions & facilities, room comfort
Ibis Rotorua
Check-in was very slow. We arrived 10 minutes before our scheduled check in time of 2:00 pm and had to wait an additional hour before our room was ready. There was a long line at reception until at least 6:00. Parking and laundry facilities were free and the location was good (close to lake)
Stayed 1 night in Jan 2025

6/10 Okay

Leonardo

Just ok for a couple nights
Stayed 2 nights in Jan 2025

2/10 Terrible

Lee

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid 1 star hotel.
Ibis Rotorua was terrible. Rooms were not ready until 2.5 hours after checkin time. Room was dirty and had very stained carpet. Broken chair in room. Could not enter building from downstairs carpark after 7pm as card reader was not working, had to walk up to street level and enter through front door. I would not recommend staying here.
Stayed 1 night in Jan 2025

10/10 Excellent

Hayley

Stayed 1 night in Jan 2025

4/10 Poor

carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Joseph

Traveled with partner
Liked: Cleanliness
Arrived half an hour before check in , our room wasn’t ready so we asked for recommendations on what to do. The gentleman on the desk was really helpful and gave us 2 great recommendations. We arrived back at the hotel at 4:00pm to a large queue waiting to check in. Our room wasn’t ready , so we waited about 15 mins and were given our keys. They didn’t work so went back to reception and had to queue again . It was apparent that nobody’s keys were working and every time you left your room you had to then re queue for someone to come and let you back in. The issue was only resolved when we came back from our evening meal. We understand this was a computer issue but felt it could have been handled better and doesn’t explain why our room wasn’t ready at 4:00pm when check in was 2:00pm. On checking out , nothing was said and no apology given.
Stayed 1 night in Jan 2025

6/10 Okay

Sj

Stayed 1 night in Jan 2025

4/10 Poor

Mark

Disliked: Property conditions & facilities
The room was small, smaller than I remember last time I was there. The two beds double beds had maybe 12" between them, and not much room to walk around them.
Stayed 1 night in Jan 2025

10/10 Excellent

Paul

Stayed 1 night in Dec 2024

6/10 Okay

Nani

Traveled with family
Liked: Staff & service
Disliked: Amenities
Bed spacing in the room was terrible . Not enough space for 2 adults1 child. Lucky we checked in late because we went straight o sleep. Buffet breakfast finished early @ 9am unable to sleep in because breakfast paid for. Positives Staff provided excellent customer service both night check in staff & morning staff. Great security.
Stayed 1 night in Dec 2024

6/10 Okay

Stacy

Disliked: Staff & service
Carpet in my room was dirty, no extras not even small travel sized items in the room.
Stayed 1 night in Dec 2024

10/10 Excellent

Hunter

Stayed 3 nights in Dec 2024

8/10 Good

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Breakfast good but could be warmer. Did always refill items when asked.
Stayed 2 nights in Dec 2024

6/10 Okay

Deearn

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked 4 rooms, unable to access the 3 rooms for over three hours after check in time (travelling with babies very inconvenient) Towels in the rooms were damp. Room air conditioning was not cool enough making the rooms hot. Not much explanation given on facilities. Disappointed travellers
Stayed 1 night in Dec 2024

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and spec - no frills but good
Stayed 2 nights in Dec 2024

4/10 Poor

Swagata

Disliked: Cleanliness, staff & service, room comfort
Room poorly lit, no/bad toilettes, room not good, service not great. Only plus was the location
Stayed 2 nights in Dec 2024

2/10 Terrible

Swetha

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We went to check in, they said they have to clean the room and come later. Do they take money late or give discount - they didn’t . Dirty room , carpet stained and the bed and towels dirty smell. Totally horrible experience in ibis. Never recommend this hotel to anyone. Please do not waste your money going fo this hotel.
Stayed 2 nights in Dec 2024

6/10 Okay

Mingli

Traveled with family
Disliked: Amenities, property conditions & facilities
average
Stayed 1 night in Dec 2024

8/10 Good

Jo

Traveled with family
A good stay. Staff were very helpful.
Stayed 2 nights in Dec 2024

10/10 Excellent

Erin

Traveled with group
Liked: Cleanliness, property conditions & facilities
Clean and comfy room with a great shower. Easily walkable to restaurants and shopping.
Stayed 2 nights in Dec 2024

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Brian

Liked: Cleanliness, staff & service
Close to lake etc . Table under window needs more support otherwise very happy
Stayed 1 night in Dec 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Well placed in the town. Just a 5/10min walk to bars and restaurants. Plenty of parking available. Room was clean and comfortable
Stayed 3 nights in Dec 2024